Customer service is important. Being friendly is important. When they say “ hi what can I get you” and you respond “ just one moment please” and a minute later “ what can I get you” again I kindly say “ one moment please” because I am hurrying my 9 year old to make a decision. After probably just 2 minutes at most I ask for a drink before I could move on to the next item he says, sounding very annoyed and rudely “ sure what else” I felt rushed and like I was a bother. I asked if the fruit and cheese bowl was apples and grapes or apricots “ yes it’s apple and grapes” I say “ oh never mind then” I should have been more clear that I didn’t want the fruit and cheese box. I was surprised when he handed it to me at the window. I accepted it and drove off. I was just so taken aback at his attitude and lack of care of customer service I didn’t have the interest in telling him I didn’t order the item and to please refund me and take the food. In addition to that he is wearing a mask which is fine but you cannot see if he is smiling. So I would recommend he change his tone with customers and come off less bothered by doing his job because you cannot read his facial expression so his tone and how he speaks to others speaks volumes. Reading reviews it seems like I am not the only one with this concern with this individual and I would expect there are others who just haven’t taken the time to make you aware of how put off their were by their interaction with him. I’ll give this location a try again in the future and update my review is my experience is more enjoyable.

I came to this Starbucks this morning to grab a Chai. I used the walk up window to order my drink because the drive-thru line was rather long. I ordered my drink with a friendly young lady. The young lady closed the walk-up windows as there were no other customers waiting for their orders to be taken.I waited about 10 minutes after ordering. I figured that they were backed up because of the drive-thru so I gave them the benefit of the doubt. I became concerned when customers who ordered 12 mins after I ordered my drink were being served. I asked the young lady in the walk up window if she would cancel my order because it was taking too long. She asked someone else to cancel the order and the gentleman indicated that the drink had been sitting on the counter for a while because he had called it out a couple times. I let him know that the windows were not open so how could I hear the order being called out. I am very disappointed in the service I received today. I have given this Starbucks location a 3 star rating because why they provided poor customer service my chai was enjoyable. I am displeased with this Starbucks location and I will be taking my business elsewhere.

Worst customer service I've ever had at any Starbucks. On 9:18AM Aug.2nd, I got iced coffee in the drive thru, then parked car and sat at one of their outdoor tables. About 30 min. later, I went to the window and requested a refill, including cream on the side. The male barista was very rude and asked if I got my iced coffee there. I said yes, explained I used the drive thru, and reminded him he could look at the store number and time of purchase on the order label to verify that I purchased it at that particular store and also the time of purchase. He got angry and said he didn't know his store number and didn't know about what was on the order label. He stormed off, gave me a refill, and 1 very slim tablespoon of cream, all the while acting as if I were robbing the store. This barista was awful. He should know his store number, how to read the label, and ask another barista if he needs help.

The last 6 months I use to go out of my way to go to this location if I had to, the shift staff was always super amazing and my drinks were always on point. However, the last week and a half has been awful. I order two drinks and I end up with 4 because they split up one coffee into multiples, They give me the wrong sizes and not one time this week have I received an accurate drink. I expect to have to wait a long while in the line but the wait time has almost doubled recently. Every day this week has been extremely disappointing and coming here to get my coffee on break is usually the highlight of my day. The older woman that hangs back with the long dark pony tail is always extremely rude and seems so unhappy. Give her a raise or something Starbucks she clearly hates her job.

Starbucks has been hit or miss, lately. In general. The location that I bought from had me waiting over 20 minutes in the drive-thru behind 3 other customers. (Barista was friendly and professional.) I tried to use one of the 7th street locations this AM, and the staff were just arriving at the hour (0530) they should have been ready for customers. At 1435 (2:35pm) l stopped at the other 7th street location and it was already closed for the day. I may sound insensitive but I am sure Starbucks Corp. needs to figure this out. After all, there is a new Dutch Bros across the street from my employer that is always open-
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Features
Dine in: Yes
Outdoor seating: Yes
Takeout: Yes
Curbside pickup: Yes

UPDATE VISIT: Even though this Starbucks has no indoor seating, I rank it top 10 SB in Phoenix because of the outstanding staff. Joseph and Billy are 2 of the best Baristas I've ever met....well done guys. They're always professional, friendly, accurate with orders providing the best customer service. It perks up my day more than the caffeine which from me is a huge compliment : ) This is a very convenient Starbucks on Shea just West of Tatum. I bicycled there from another Starbucks on 32nd and Shea. It is only drive thru, so I subtract a star(there are toilets available for customers however). The Baristas were very professional and friendly. There is also some nice, outdoor patio seating. Recommended above average SB location.

So women who were working here on the day that I went to get a drink we're talking about their benefits and their pay. They were not interested in finishing their conversation or causing it to take my order and once I finally did get their attention they put my order in and then went right back to their conversation sitting up against the counters and didn't make my drink for over 15 minutes. Other customers came up and placed orders and until there was about four of us waiting they didn't start making any drinks. I'll never ever get anything from the Starbucks ever again and I don't advise using it.

This drive-thru Starbucks location is great! I have been here several times both in the drive-thru and at the counter and service is friendly and fast both ways. Although this is just a drive-thru location, there is a fairly large covered seating area outdoors as well as a family bathroom. Additionally, they carry a very small collection of some Starbucks merchandise (Christmas ornaments and other small things) in case you're ever in a huge crunch to get something. They also sell major newspapers.

This Starbucks is TRASH!!! I tried to get my coffee and I had to wait for a long time!!!!!!!!!!hsjsbdhdbdhjjddkdixxfofiofofxfoggujjjfjdjskekdidkdjdjdkdiedjrjekelqpslalsjslhdkejsjdhdlsgslevdldjdldhldjdkdpbpvpvpvpvpcclclvdvdbpxpxh3phpbdpbpdvpdvpdvspvsphspvspvdpbephpdhephprhrpvdpgpsbdpvdpbdpdvpdhpdgpdvpebxpbwxpwhdp2hcc2pnen3pvnotifkckvlgpgos2pwsgos2vozgo1xvoxv1ox1ox2ox2vxo1vvso1vo1zvv1oTptp1p1jj0jpjqjmh9dv9vdoovdovdovdorvorvlvdkdorvorrorvrvovovovrovrovrovrvofv9vf

I use the drive up service as most. There is a option to walk up as well. Line moves pretty quick. There is a male employee that works the day shift that goes out of his way to provide exceptional service. He is always very welcoming and kind. Very knowledgeable about the varities if drinks and the many was to customize.One if the reasons I continue to go to this location is the service is amazing. Someone who ENJOYS his "job".

I ordered a grilled cheese and a caramel macchiato. The grilled cheese was perfect. Not burnt and hard like some of the other places do. I will definitely go back here. And my drink was perfect as well. Not too sweet.
Service
Take out
Meal type
Brunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5

Store was scheduled to open at 5am and the app accepted my order. When I get there at 515 the store wasn’t open and order was not ready but the employees were working hard to get open. I understand all that so no worries. Manager however was super rude like I was imposing on them for showing up to pick up my order. I don’t get acting like that.

Staff were extraordinarily rude, asked for cream, only received a little bit. When I went back to get more sad that next time I would have to be charged for this extra cream which I’d ask for in the first place. Semmed to me it was closing time and they just want to get out of there...Won’t be back to this one!

They have limited hours due to COVID19, which is understandable. I respect and appreciate that they are working through this crisis. However when your pulling in 10 minutes prior to close and the barista says “sorry we’re closed” putting up the sign in front of your car.....it causes some frustration.

Always consistent quality and great service. Their summer seasonal drinks and food are all spectacular: super refreshing non-coffee fare as well as new takes on old favorites like the Ultra Caramel Frappuccino with espresso whipped cream or the berry croissant (it's amazing, TRY ONE)

Drove through on a busy weekday morning. The service was fast and executed according to my expectations. The barista was well-versed on the menu's nutritional information. That made it convenient and expediant for my wife to order since she needs to adhere to a gluten free diet.

Terrible customer service. Came to the window and stood there for 3 minutes knocking on the window while the worker inside sat on the counter on her phone and ignored me. The man who finally came up was rude and unfriendly. I am definitely not coming back to this location.

Can not tell you what its like. I have attempted 4 times to go to this Starbucks. Every time they have been closed. This is morning hours during nonholiday weekdays. I would recommend press coffee or 32nd Shea. They have never been closed when they were suppose to be open.

Best customer service ever. I went through the drive thru and the barista saw my empty Starbucks tumbler and offered to fill it with water and ice. I usually wouldn’t ask cause I hate being a pain and making more work for people, but the employees here are really friendly.

I was optimistic when I ordered a Venti Carmel machiato and toasted began with 5 butters. I drove up in a security vehicle. Wrong size drink, and ONE frozen butter. I guess I'll start going to Dutch Bros- they don't have begals, but they get orders right

Great service, polite workers. Also made my caramel crunch pretty good.
Service
Take out
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 4
Atmosphere: 5
Recommended dishes
Chocolate Chip Cookie

The barista serving me, Pauly D, was incredibly rude and angrily yelled at me when I asked him to remake my drink (It was supposed to be a grande but he gave me a tall). Go somewhere else if you want to be treated nicely.
Price per person
$1–10

The wait is always excessive, even if it’s just a car or two. Their randomly closed all the time. It’s currently 4:55pm and they’re already closed but supposed to be open until 7pm. Just drive the extra 3minutes to the drive thru Starbucks by PV mall

Every time theres an event at this church theres a stupid long wait. The management at this location needs to be better coordinated with whats going on at that church and schedule accordingly. Ive been sitting in this drive through for a half hour.

Closed at 4pm on a Thursday??? 10 months ago: Rude to customers waiting in drive through line near closing time. Apparently the speaker just turns off while you're in line and that supposedly means they've just closed. No "closed" sign!

It's a drive thru with a kiosk type set up with seating outside only (like Dutch Bros) seemed much more interested in the drive thru so felt like a bother when I wanted to order something and they had to walk over and open the window

The line was ridiculously long. Also, I tried to save time by getting a mobile order. Drinks weren't ready when I got to the window, an I had no ice in my cold brew. 3 stars as the overall experience could've definitely been worse.

They made a very delicious iced coffee with sweet cream and in no time flat. I was on the way to visit a friend in the hospital so I was quite in a hurry and they were very quick to accommodate that. Thank you Starbucks.

Great experience here every time I go to get coffee. Lois at the drive-thru was super sweet and super personable and didn't even realize that I was waiting for my coffee but she got that out to me quickly and efficiently

Sam is very friendly and upbeat in the morning. A great way to start the day! I take my daughter through the drive through some mornings on her way to work at Frys. It's a nice way to start the day. Great work Sam! More

This location is horrible. While the people are mostly nice, they can NEVER get the order correct. 3/5 times my order is always wrong. For being a drive-thur only location, you expect them to get the order right.

Came here to pick up my mobile order. Staff member was very friendly. The drive thru was pretty busy so it was convenient to pick up at the walk up window. Thank you! Drink was good
Service
Take out

I got the Worst caramel macchiato I have ever ever had there was no caramel in it whatsoever it didn’t even taste like there was any coffee in it it was just a blah cream
Service
Take out

Was nice except that my lemonade I had ordered with no ice and they put half water and then half lemonade which they shouldn't have done , every one else except that one person was very nice .

YUM YUM GOOD COFFEE LOVE IT. MAN WITH LONG HAIR PROVIDED SENSATIONAL EXPERIENCE. THINK NAME WILLY. HAPPY :)
Service
Take out
Meal type
Other
Price per person
$100+

This location is walk up or drive thru. Great service. Everything made correctly and super delicious!
Service
Take out
Meal type
Other
Price per person
$1–10

Mostly a drive through location, there is seating but its an outdoor patio seating area with a walk up window . Staff is friendly and fast. Lots of parking and a good location.

Your service and food depends on the barista and some luck. Overall there are better coffee places around this place
Food: 2
Service: 2
Atmosphere: 4

Quick service.....excellent coffee...though all Starbucks have identical menus, the baristas are not...this Starbucks never disappoints..I highly recommend this place.

I really appreciate the service here always super friendly and the inside is pretty clean from the view of the drive thru. And accurate orders matter. They are great

We often place online orders or use the pickup window here. Drinks can be a bit slow sometimes, but are generally made quickly and always with friendly service.

Horrible! This place is One of the worse Starbucks locations I've ever been to, huge chunks of ice in my frapp , smh my first and last time using this location,

I love the vanilla sweet cream nitro cold brew, but the quality varies a lot from one store to another.
Food: 4
Service: 5
Atmosphere: 5

Was in drive thru at 7:40am on a Saturday and no one was there?? No signs were posted that they’re closed today, 2 other cars ahead of me did the same thing.

Yep, it's Starbucks except this particular Starbucks is only a drive thru. There are places to sit outside and even a bathroom. Excellent service from Billy.

Starbucks is a great place, where else are you going to buy a $5 coffee lol. I go there once every few months I'm not a coffee addict but it's always good!

Literally the worst customer service. The people working were so unfriendly. Ain’t nobody got time for that in 2020. First and last time at this location.

I like the outdoors area. The staff was really nice and got my order correct
Service
Take out
Meal type
Other
Price per person
$1–10

Got a wonderful surprise; the person ahead of me in the drive thru paid it forward and took care of my order. How awesome people can be to one another!

The coffee was ready and my food was hot when I finally got to the window 20 minutes after placing my order on the app when I first joined the line

I write this review while i’m waiting in line for 15 minutes just to get coffee, ‏Editing the review didn’t got anything waiting time was too long

Cute outdoor seating, but arrive before noon to avoid the sun and heat. Is it me or are they getting skimpy with the frappucino whipped cream?

This is one of the best Starbucks. Great people amazing coffee.
Service
Take out
Meal type
Other
Price per person
$1–10

There is NO INSIDE here. 108 degrees and NO INSIDE. As in, there is no door, only drive through or sit outside in the heat.

Neat spacious Starbucks inside Fry's signature store. Plenty of tables to sit with a group and enjoy a conversation.

Grabbed something to eat, but I'm not a huge fan of Starbucks coffee... I'd rather have Dutch Bros, sorry

Great service, good coffee.
Service
Take out
Meal type
Other
Price per person
$1–10

I submit a mobile order almost daily and zip through the drive thru, always happy smiling faces. …

Good fast service. Patio was very clean but a little small. Still guve the 4 stars beacuse of service.

Unfortunately my drink was not made correctly, and the barista taking order was not very welcoming

If you order light ice you get less coffee.
Food: 3
Service: 2
Atmosphere: 4

Good service and drinks. There is no inside seating so may get too hot in the summer to hang out.

Always friendly. There together a traveler for me last minute. Appreciate it a lot! Thanks again.

It's Starbucks, not the most amazing coffee but it fulfills your caffeine need convientally!!!

This store got my drink right! Traffic flow aweful.
Service: 5
Atmosphere: 5

Big long line as usual but it went very quickly. Super customer service and a yummy drink.

I love this location. The staff is always friendly and enthusiastic. I'm a loyal customer.

The worst Starbucks location in the valley, it takes forever to order and get what we want

They do a great job getting the Starbucks drinks right. Very friendly workers and quick !

Always great service and drinks. Please trim the plants in the drive-thru though...

Has the same layout as a Dutch Bro's, quick and easy mainly drive-through location.

Drive thru is usually very speedy and they are very accurate on the drinks I order

Fantastic Starbucks.. great management.. Fantastic staff.. coffee was perfect..

Great customer service at this location, super fast service aswell love it!

Fast paced! I loved the mango lemonade dragonfruit. Great service as well.

They forgot to put the syrup in my Frappuccino! I hate when that happens.

Amazing staff and always get my order correct!! Camille is my favorite!

Amazing customer service Barista ! She speaks also Spanish …

They didn't even make my drink right and I ordered it with the app!!!

Everything great except for very slow because of being understaffed.

Basic Starbucks. Never too long of a wait and they are always nice.

Very friendly and helpful, particularly with a custom drink order.

Drive-through usually has a line, but they are quick...very quick

Went through drive up window at 5am and was completely ignored.

The early 5 am lady is absolutely wonderful. Always pleasant.

Always something wrong with my order when I go in the morning

Sept 6th 2020 8:24 am. Girl in the window was very rude.

It says they open at 4:30am. But apparently they do not.

Because it's Starbucks and thr people here are great!!!

a regular Starbucks. this one wasn't really busy though

Coffee was good but it was a long wait after ordering

Frappucino had no flavor and English muffin was stale

No indoor seating area, other than that it was great.

Horrible service! Never coming back to this place .

The lady on the drive thru was not very pleasant!

Great for a morning take away with drive in serv6

He told my boyfriend he liked his hair, 5 stars.

This is one of the best Star Bucks in the Area !

Drive through staff was friendly and efficient.

Baristas have gotten order wrong several times.