Been here almost 3 years and this is the only closest Starbucks down south close to me . Been going to this Starbucks for almost 3 yrs and seen new faces that works there and still this Starbucks service is very veryvery slow . Either inside the lobby or drive through. Been in the drive through for almost 3 years and my regular time through drive thru is about 20-25mins of wait . Sometimes about 30 min waiting in line . Smh ! Way tooooooo long if I go and busiest hrs or weekends , sometimes I wait 45 min just in drive through .. I can’t believe it ! Not sure why it’s that long ! Almost every time .. it never fails . I hate it that I have to wait that long . Wish there was another Starbucks or maybe add few more extra employees during those peak of busy hrs .. Starbucks in Washington wouldn’t let their customers wait this long . Oh and one more thing , this place are not consistent of how they make the drinks . Sometimes it tastes different and don’t do it right . They need more training.
Service
Dine in
Meal type
Breakfast
Price per person
$10–20
Food: 3
Service: 1
Atmosphere: 2

GREAT SERVICE! The barista taking our order was friendly and attentive. Forgot her name, but her tag said she was an Army wife. The only drawback is their serving system. The employees place the finished drink on the front counter and NOT by the first initial. They have letters there for that reason, but they're too busy to use it. While I was waiting for my order, I saw two ladies walk in and grab four drinks that they didn't even order. The younger of the two laughed and told the other, "You see? They never notice. It's easy to get free lattes from this location. " I should have taken a picture of the 25 orders, all gathered there and everyone picking up the drinks to check the names. Very unsanitary and unorganized system. Please fix it.
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 5

I went to this Starbucks at like 7am, this location was packed everyone was wanting their first or 2nd cup of caffeine!! The drive thru was like 10 deep and started wrapping around the shopping center but service was legit the lady taking orders was unfazed and the crew making the drinks was like a well oiled machine just turning out orders.. I thought I was gunna be there for like a hr waiting! turned out it was like 10- 15 min wait on the inside so drink was good and that was it!!
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 4
Recommended dishes
Frappuccino, Banana Nut Bread

Starbucks is what it is, but Mr Bucks, PLEASE stop telling your people to ask for names. These kids behind the counter apparently don't understand SOUND TRAVELS! When you are waiting for you order, as a customer spending WAY too much for coffee, we shouldn't have to sit there listening to them make fun of our name, that is just terrible. I just started working in this area, but I will drink gas station coffee before I return to this location again. The manager should fire those employees.
Service
Take out
Meal type
Other
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 1

Yummy! Came to celebrate our Jack Black's birthday with a Puppaciño for him and Bella. Jack loves the Puppaciños!! They personalized his cup, which we didn't get a picture of. Dang it. We did get plenty of other pictures. 4 stars out of 5. The staff was great but, when our order was ready, no one called us. So the orders sat there for a little bit. I finally went in after a few times and saw they were sitting on the counter. The outdoor patio could use some cleaning, luckily I brought disinfectant wipes and Lysol. Other than that we had fun and the pugs were content. We shall return.

Absolutely phenomenal!!!! The employees here at this location are truly world renowned okay now I understand things take time to make but you have to be patient!! If you want your espresso coffee or whatever you're ordering to be perfect you have to be patient the employees did a wonderful job every single one of them. And I commend each one!! I highly recommend you guys come to this location. Fast, productive and quick on their feet
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 5
Recommended dishes
Pumpkin Spice Frappuccino

Hubby and I are always amazed on how long the drive thru lane is always lengthy during business hours and during ALL days opened, at this location. We always park and walk up for speedier service. On this particular day, not sure if the heat wave and/or gas prices are the reason(s) there was no line, but the line was NONEXISTENT ! We took advantage of this and ordered from the drive-thru!! The order taker was patient (for my undecided a$$) and courteous including the person at the window (two diff peeps). The items we ordered were on point! Thank you Starbucks Team!!

I’ve been sitting in line for 20 minutes now and have two cars ahead of me. I can’t leave because the parking lot blocks me in. The last time i was here the kid took my order at the drive thru box but when i got the window, they didn’t log my order in so they didn’t have my order ready. Not to mention i had to wait that last time for over 20 minutes also. Worst Starbucks I’ve ever been too and this is the closest one to where i live now.
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 3
Service: 1
Atmosphere: 1

As a former barista this was a painful experience! I have given this store several chances and will not return after today. I placed my order at 8:29 on the app. At 8:50 I received 3 of my 4 items order. I approached the counter to ask if maybe my drink got picked up by someone else by mistake. I was rudely informed they are barely at orders places at 8:14. At 9 I am still waiting for my drink.
Service
Take out
Meal type
Breakfast
Price per person
$20–30
Food: 2
Atmosphere: 1

They take my order but EVERYTIME I order something they don't ask to scan the stars on the phone. I don't realize it until after they ring up the order. Then they say that you can't get your points and it's too late to receive them. They tell you to call the phone number. They should let me know in the beginning. It's like you have to remember to tell them to scan the stars on the app yourself.If not you just lost your points
Food: 3
Service: 3
Atmosphere: 2

SSSSLLLLLOOOOWWWWW. The wait time at the Texas department of public safety for a driver's license is more pleasant than this store.
Service
Take out
Meal type
Brunch
Price per person
$10–20
Food: 3
Service: 2
Atmosphere: 2
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
You have to cross the line for the drive thru to get to the store, meaning that you have to dart thru cars and not get hit.

I had an unpleasant experience where I could not even redeem my stars for a free cup. They charged me full price, had to issue a refund, and then proceeded to charge me full price for it again. I understand that the cashier was new, but the management did not handle the situation well. They also responded with an attitude to the customers behind me who were getting impatient. I would rather drive the extra 10 minutes to the Starbucks down the road for better customer service.

I like this Starbucks! Never have messed up my order my coffees are always on point ! They don't skip on the Carmel like some other Starbucks do . It does get a little busy for the area but the wait is still decent. I would recommend going to this location the staff always greats with a smile and ade so happy it will brighten your day they make you feel welcomed even if you are in the drive through you get the same great service as if you walked in the front door!

This location gets worse by the day I swear and slower. I come here every single day and if it weren't for Brittany and her service and how close it is to my home I would never come back. I ordered a drink on app at 5am when they opened, arrived 10 minutes later and waited until now 5:35am and doors are locked and no drinks have been made. Still waiting....I have to leave for work soon! So I paid for something I'm not getting which has happened numerous times

For being one of the few Starbucks on the Southside they sure do run out of stuff a lot and give you attitude when you accidentally order it. They take for ever to get your coffee and just hand you the card back. No thanks no here ya go. Nothing just closed the window and went back to leaning. I waited to see if I could get a receipt but they had their backs to the window. Needs a new manager
Food: 1
Service: 1
Atmosphere: 1

Placing a mobile order and still waiting 20+ minutes and it still not be started is ridiculous. Sadly this is the only coffee place in city base, asked for a refund on my debit card & it went into my Starbucks account which was not what was asked. Overall it was just a waste of my morning before work.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 2
Service: 1
Atmosphere: 1

This is a good location when they actually keep product in stock. They’ve been out a cold brew for at least a week. Seems like they always run out when there’s a popular item on the menu. It’s not like they are a new store. They should be able to know the volumes by now and prepare product accordingly.
Service
Take out
Meal type
Breakfast
Food: 3
Service: 3
Atmosphere: 3

The food and drink is always delicious but there is minimal interaction with the staff even when you walk up to order at the counter. The location is pretty busy and the staff is always moving at an efficient speed, but there is a significant wait if you don't order ahead or go through drive thru.
Price per person
$1–10
Food: 5
Service: 3
Atmosphere: 5

I can't really give a detailed description like my other reviews because I only order through the Drive-thru. But service is good and food/drinks are amazing. I recommend going if yall have time or are just curious.
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 4
Atmosphere: 4

The restaurant has flies. Can't sit down and drink coffee without the flies all over you. Saw a dying roach on the floor, hopefully it is taken care of soon.
Service
Dine in
Meal type
Other
Price per person
$20–30
Food: 5
Service: 5
Atmosphere: 1
Recommended dishes
Caramel Crunch Frappuccino

Coffee is good of course. People serving me don't look happy to serve they look overworked.
Service
Take out
Meal type
Brunch
Price per person
$1–10
Food: 4
Service: 3
Atmosphere: 2
Recommended dishes
Pumpkin Spice Frappuccino
Parking space
Somewhat difficult to find parking

This is the worst Starbucks in San Antonio. They closed drive through and didn’t have the decency to put a sign up, however there’s two trashcans that are not blocking the drive through, I asked them to put a sign up and she was incredibly rude and said we don’t have one. This Starbucks is super slow, expect to wait 20 minutes.

Another wonderful Starbucks coffee shop ☕️
Service
Take out
Meal type
Other
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4
Recommended dishes
Cheese Danish, Banana Nut Bread
Parking space
Plenty of parking
Parking options
Free parking lot

Slow, long line literally everyday I pass this place. I can't wait for them to put a dutch Bros, black rock coffee or at least dunkin donuts in this area.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 2
Service: 1
Recommended dishes
Frappuccino

Wanted to try the new chicken breakfast sandwich, ordered it on the app, and when I got to the office and opened my bag the biscuit was completely burnt! WTH?!? Never had any issues before with this location but will be making sure I check my order before I leave from now on. Disappointed on a Monday!!!

I love it here. So peaceful. I just wish they had the sugars and creamers out already. They took them away for covid but I think it's time to let us prepare our coffee the way we want it. Other than that, I love this place!
Service
Dine in
Meal type
Breakfast
Price per person
$1–10

Pretty busy when went in, but they were getting orders out in a timely manner. This location is our go to. Always friendly there.
Service
Dine in
Meal type
Breakfast
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Frappuccino

Friendly and professional service at the drive thru! Very popular in the morning so be careful not to park near the site because of being blocked by the car line.
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 4

......man... nothing but ice in here and perhaps milk....there is no sweetness..this is the java chip frappe.. they coulda at least drizzled me some mocha on top ..instead of tasting the java chips I'm getting just chips of ice...and don't get me started on the line in the drive thru... …

My cousin and I ordered our drinks a certain way and you guys did not listen to what we wanted I don’t like my drink and neither does she. If it was made correctly we wouldn’t have had this problem so I’d like to be able to come back and either get my drink, relieve forget my money back.

Update: Drive Thru has taken 40 mins for a drink. I dont know whats going on but the management needs to fix it. This Starbucks is extremely busy 90% of the time. Additionally, they made my coffee and frappuccino as expected. Would recommend but be prepared for a small wait.

Drive thru is 30minutes. Ridiculous to Ike for a drink. Need better employees who are more efficient. It’s not the amount of customers at this point. It’s the workers
Service
Take out
Meal type
Other
Price per person
$1–10
Service: 1

I come to this location every now & then but so far they always get my drink right, it tastes good every time! The cashiers always change but the service is always good
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Wife asked for no ice they brought out with ice, after we told them this isn’t supposed to have ice they took it back scooped out ice with there HAND. Then filled it up with cream the rest of the way not COFFEE. It was the manager at 1025 am on may 29

This location is always out of ingredients / food. The last 2x I was here they ran out of caramel. Food items such as cookies, croissants, sandwiches and protein packs are frequently out of stock. I never know what will be available when I come here.

My go to place! They always get my order correct. I order ahead through the app, my order is waiting for me as soon as I get there. Drive through line can be pretty long.
Service
Take out
Meal type
Other
Price per person
$1–10

Management is unbelievable! They messed up on a couple of drinks and I called the store and was told to come back any time to redo those drinks. I came back that same day in the evening and they asked for a receipt I was never given, for my

Every time I come here, they’re usually so busy but I overheard a female giving her team direction today. Very assertive and it was all females today. I love how empowering it was watching while waiting for my mobile order. There were a few

Its absolutely incredible how little the baristas don't care about your drink or you. You can tell by the very flavor of your drink. It's gotten to a point that a 20-minute detour to the starbucks down the same street is actually worth it.

Iam CV. and I was at the store very close by. While in line the girls working there ignored me and customers behind me. Not one attended us. I guess it's Starbucks new rule finish making order first then attend customers. Bad idea Starbucks

Customer service could use some work with it out the counter for more than 3 to 5 minutes before someone even acknowledged me Took my order ordered two cold drinks to frappe‘s when ice by time I got all my drinks together my frappe is

This is one of, if not the BEST Starbucks location to go to. They are friendly always smiling, my drink tastes perfect, it’s clean & I’m pretty sure they remember my name which is surprising now days. When I use my mobile order they

Waiting 30+ mins for a coffee is CRAZY! Especially when there's 7 people behind the counter and only 3 of them are actually working. Won't return.
Service
Take out
Meal type
Breakfast
Price per person
$20–30

Worst Starbucks I have ever experienced. My blended pineapple refresher was rotten! The clerk was upset because I kindly said please make this a blended pineapple refresher, charged me and did who knows what to my drink!

There definitely needs to be more than one Starbucks in this area. There is a Dutch Bros that is currently being built, take your business there instead.
Food: 2
Service: 1
Atmosphere: 2

They had no clue how to make a shaken espresso. They did offer to have it remade after being “warned” there would be more foam… as it should. The attitude of the barista left much to be desired. …

The "manager" with orange hair working the drive thru is rude and is in a rush even though it's not busy. She's an embarrassment and needs to be retrained or demoted and not roll eyes at people More

It was good but if I calculate what I spend on a year here, I could have bought all the necessary equipment to do myself. Which I'm going to do!
Food: 5
Service: 5
Atmosphere: 5

Absolutely horrible customer service. Very unorganized. Not friendly at all. It’s loud you can’t hear your name being called. Too many flies.
Service
Take out
Price per person
$10–20

My favorite Starbucks to visit... Try the Sugar free Vanilla Frapucino and dont forget to tell them to add coffee... It's to die for!
Food: 5
Service: 5
Atmosphere: 5

What is wrong with the lids here? Every single time I get coffee here the lids leak like crazy. I'm always staining my shirt. It's so bad I only go on days I wear dark clothes. …

Had to pack my own bag because the employee said they only pack up for Uber. Smh
Service
Take out
Meal type
Breakfast
Price per person
$10–20
Service: 1

Never heard of a coffee shop running out of or not serving cold brew until now. Been here two completely different days and times and y'all still out. Highly disappointed.

This starbucks is nice because it has a lot of space and comfortable outdoor seating. I would highly recommend this place for small meetings and small bible studies.

The lines get long here but the staff is amazing and very sweet and quick...so the line does move. Drinks were made how we wanted them and they were delicious!

Lately they don't have what you ask for...it seems like a business with hours from 7 to 1pm because of the shortage.
Service
Take out
Service: 1

Great store and staff, thank you Starbucks! It may be a touch slower but my dog Riely loves her Puppachinos, always worth the wait if there is one.

Pretty standard set starbucks. Nice staff, clean, good seating, outdoor patio. Some real oddballs come here though lol Let's call them whimsicals.

The food was great. Tasted great, made right. The service was okay. Could've been a little friendlier at the window, but otherwise good. More

Today I went to the cafeteria and they made my day. I ordered a caramel macchiato and they gave it to me with this detail thank you …

Love my extra hot coffee
Service
Take out
Meal type
Breakfast
Food: 5
Service: 5
Atmosphere: 5

My drinks are never topped the whole way and the ice they carry are the small kind that will water down your iced coffee quick

Had to wait 21 minutes for two drinks. I watched as they cleared the drive thru but never touched the inside or mobile orders.

the worst Frappuccino I had, I can't taste the coffee just Carmel, Ice and Milk, SMH …
Service…
More

I was in too buy a gift card. The maker worker was very nice and helpful.
Price per person
$50–100

The food came out cool and they got are order wrong
Food: 3
Service: 1
Atmosphere: 1

so niceeee there, got a matcha frap made with brown sugar was soooo yummy
Price per person
$1–10

Service was quick, the cold brew I got was delicious, and the baristas were nice :)

Saturday was great 1/30/2021 customers could go inside to pickup and order items

Slow service waiting for 20 mins for 2 drinks
Service
Take out…
More