I wish there was a negative rating to this shop of furniture. We were told lies and given false promises. Our money is not being refunded or not even getting the lounge delivered to us. We had ordered the lounge from the other shop, but when we saw the lounge in Sauve furniture we loved it so we ordered it from your shop at the cost of loosing the deposit from other shop. We were told that it would be delivered on time no matter what even when these covid things were on. We believed and trusted them. Now after the day of the delivery has gone, no one bothered to contact us and update about the situation. We are told to get half now, month later of promise date and other half may be month's later. When asked about the refund, we are given blatant reply of NO. Now we do not have the money nor the lounge. This is stressful and disappointing .

I bought King size bed with mattress and 2 bedside table. The guy who helped me in the store named Ari was very professional and helpful. After delivery found 2 protruding nail on top of underneth bedhead. I called the store next day, but they said these nails are protruding in every single bed we have got and can not help with this. So if there is any manufacturing defect it should covered under consumer law. Apparently one of the guy from store told me you already got it cheap so we can't do nothing. Very disappointed with the service as i emailed them so many times but still no resolution. They didn't even reply back my single email. Waiting for the owner's response?

We knew what we wanted as a family member already has one. We went in to purchase and was told we were getting the best price when we queried what they could do. The next day when we went to show a friend what we bought it came up $100 cheaper at a store that is part of the same homemaker group as Suave. After contacting them about this they said if we had found that before we ordered we probably would have got the cheaper price but because they have our deposit already too bad for us. So I would not recommend this company to anyone.

Thanks Jansi and James. Couldn’t be happier with service I received from you guys. Second purchase with this company, and had great experience. My last piece was a special order extension table so I was quoted 6 weeks, unfortunately it was delayed. Jansi was extremely helpful and patient finding us different piece but couldn’t find anything, thank you james for processing my refund very impressed with Suave’s willingness to stand by it’s offer. we would highly recommend their service and products.

Extremely rude salesperson (Ari) at the Hoppers Crossing store who provided horrible customer service to us. Won't deliver the order on the agreed date and won't provide an alternate solution either. Just hangs up the phone on you. When complained to the head office, the excuse given was that this salesman is going through a messy divorce. Not good enough reason for such bad behaviour! Avoid this store at all costs.

Never trust them for the delivery dates. We had really bad experience. Jim the manager of the store was really good and he understood the issue but I guess no one in office was really to listen. Our delivery was promised in mid may but no delivery till mid July and they would not even cancel our order and refund our deposit. We had lot of issues.

Our experience with suave has been amazing. They are very friendly and helpful and not push on sales at all. You feel comfortable when shopping here weather you are browsing or buying. The whole process has been wonderful and the delivery was on point too. But most of all the product is AMZING. it looks beautiful in our home.

Highly unprofessional outfit. Been lied to and falsely sold items. Team refuses to accept mistakes and I have also been incorrectly charged. This is the first time I have ever put a negative feedback..but James and the team unfortunately don't deserve praise. They have been well below par and unfortunately sad to say dishonest.

I bought a Victorian bed for $1500 from suave furniture Hoppers Crossing and was quite disappointed. After a month's wait, they delivered and assembled the bed but I never got to sleep on it. The headboard detached from the rail, protruding screws and the support legs were all bent. Waiting to confront them tomorrow morning.

Recently bought a lounge suit here. Ali extremely helpful and knowledgeable. We did all the rounds of the furniture shops in the area, as you do, and they were the only ones where i could choose at least 4 lounge suits from. They have lounges that are comfortable and priced well. Very helpful people who know their stuff.

Suave Furniture in-store team members exceptionally helpful answered all my questions. Upon furniture delivery service and team members continued with outstanding service, set all the furniture up and put it in the positions I wished. I will be purchase furniture from Suave again in the future. Thanks Suave Team.

The furniture is quality and classic. The Blackwood table will be the centrepiece of our dining.Steven at tge Hoppers Crossing store was extremely helpful patient and very understanding. The Sale Price made our purchase experience complete. We now look forward to delivery of our new table.

High quality furniture available at this store. Pricing is bit high but the quality and design of furniture is exceptional. Customer service and professionalism of the staff is high standard. You can get anything that you need in bedroom, lounge, dining area. Great location …

This place is absolutely amazing... Their range of lounges and solid Australian timber dining tables are exquisite ... great team very knowledgeable, friendly and polite... A must if you're looking for luxurious at bargain prices ❤ …

The sales person was very pushy and when i told him the price was beyond my budget he tells me to go to Amart and gets into an argument also comes out of the store to tell me have a nice day that was quite intimidating, very rude will never step again in this place.

I went few times to this shop looking for dining set. When the male salesperson attended us he seemed very busy and as if we were wasting his time, despite the fact that there were hardly any other customers in the shop. Felt weird about this person’s salesmanship!

They have some unique and great looking furniture. The prices are on the premium side, so if you are looking for budget furniture then Suave might not be the first option. Having said that, it is worth looking at as the furniture is pretty fantastic

I took my mum to your furniture store along with my older sister and we can't thank you enough for your assistance. We would recommend Suave furniture for expert service, quality merchandise and affordable prices. Thank you , very pleased customer

Steve from Hoppers Crossing was great! He was very patient as we had used up a lot of his time to decide what we wanted, he never rushed us once and made the whole process very easy. I felt like he was honest and helped make it a great experience.

Cant able to give negative feedback else i would have chosen that one... Never trust Hoppers crossing sales person ( ARI ) he is one of the most rude and lying sales person we have ever seen.... First he told us deliver was free and while

Suave Furnitures are located at the right place and have an extensive range of furniture. A great and tidy showroom, attentive, helpful and responsive staff make up for a great buying experience. Highly recommend for the range and service!

The product quality was good and recommend Suave furniture for a variety of collections. However, the customer service at Hoppers crossing suave furniture is pathetic. Also there are delays in getting the ordered items on promised time.

Bought furniture worth about $6k, one of the dinning table chair got broken,Suave furniture hoppers crossing refused to replace the one chair even though it was still under warranty,there reason was no one has ever complained about the

The guys in store were super helpful and advised on different options for our dining table legs and chairs. The delivery men were just as nice and extremely helpful. Really happy with our reasonably priced, good quality dining table!!!

To be perfectly honest we knew what we were looking for, but the guy’s all took time out to chat to my Wife, and I. They were all very friendly, relaxed and professional … a quality group of Lad’s, it was a pleasure shopping with them.

The delivery team responded promptly to being informed that our furniture was delivered to an incorrect address. My family and I highly regard Alex's professional response and tenacity to problem solve under a most stressful situation.

The worst furniture place I have ever been to. Will never go back there in my life. Ari the salesman told us all lies about the pricing and we made a deposit. Now can't get the deposit back . Please be careful when you go to that shop

Great price for a good quality leather lounge, perceptive and knowledgeable salesmen and helpful, friendly, delivery men.The only challenge was guaranteed time of delivery meaning I had to cancel another appointment .

We wanted a new coffee table. Stephen helped us. The table we liked was the last one so we bought the display one with a further discount. We picked it up the next day and they loaded it onto our trailer. No problem.

Suave Furniture were helpful throughout the process of selecting our new chairs. They were professional and organised delivery to suit our busy schedule. The chairs are sturdy and look great in our new dining area.

After shopping various stores for our lounge suite we were very happy with our choice from Suave. Exactly what we were looking for at a reasonable price. The sales person was very pleasant and helpful

Friendly employee but the manager i met there was awful. She made you feel like you shouldn't be in the store. Unfortunately my husband liked a dinning table and we ended up spending $5000 in there..

We bought a dinning table recently from suave. The team was professional and the item delivered as communicated at the start. The table was beautiful and really good quality. Happy with the service!

One of the worst delivery structure I have ever experienced. Showroom doesn't have any idea about the deliveries. CHASE and CHASE for the delivery!!! In summary, no one knows what's happening!!!!

Extremely disappointed with the service. Had ordered a sofa and paid the money in full only to be told on the day of the delivery that sofa is out of stock. Awaiting refund now, fingers crossed!

Guys at Suave Furniture were so welcoming specially Marinko, they looked after us with the price and made us feel very welcomed, they sealed our deal with a coffee by the way lol. Best wishes

I bought kingle single bed from the store the sales man looked after me very well. good quality bed and it was very simple to put together. It was a best experience shopping from Suave ...

We bought a leather based 3 seater sofa in tan color. I think thats the best piece i have came across. Teji discussed all ins and outs of our doubts and we are very happy on our purchase.

Ida and Paris were amazing. Both with great customer service. Ida gave us all the information we needed to take our decision and she was not pushy at all. Suave is lucky to have them.

My experience at Sauve was professional in manner. I am very happy with my purchases. The delivery guys were considerate as well. I would highly recommend the whole team at Sauve

Great service, good value. These guys know what they're doing: friendly and professional. The sofa set we bought received a big thumbs up from all who visited and "tested" it.

Great service so far. David in Hoppers Crossing store was extremely helpful. Long delivery estimate but so is everywhere else. Hopefully delivery will arrive as expected!

Nothing was to much trouble for staff every question was met with interest to helping me get I wanted and needed a great choice to choose from and price competitive

Went in on the weekend and was served by Paul. Great customer service, fantastic range of products and the buying process was easy. Will definitely be reccomending.

Dealt with Jim, no issues in purchasing. Brief delay in delivery due to a miscommunication was sorted with one phone call and no extra cost. Very pleased over all.

Lovely people. Enjoyed shopping here. Fantastic service. Knew what was happening each step of the way. Delivered on time. Will definitely shop here again!!

Brought my bed from Suave. Been very pleasant experience. This shop allowed me to layby my order and there was no pressure on how long to pay it off.

Dealing with Ali at Suave was a 5 star experience he answered all of my questions, they were able to customise the lounge to my needs all in in week.

Ali is the best sales person, he goes in the details of the product to explain and understands the needs of the buyer. Well done Ali.

Received good deal for two bed frames (Tuscany Bookend) and under drawer storage. Staff (Ali) was very helpful and super supportive.

I had an amazing experience shopping with suave, the staff were all so helpful and friendly. Big thanks to Steve for all your help!

Ida helped me find the exact style I wanted for my house at reasonable prices. For some great deals on a seconds item as well.

Got the exact firm mattress that I was looking for. Recommend this shop to any one particularly looking for a firm mattress.

Best costumer service and best price Best price Happy costumers from Suave furniture at Hopper Crossing thank you so much

Very bad customer service,staffs are very rude,they have not basic manor they are not professional,very bad experience

We found their items are quite competitive & better . Their prices were very reasonable compared to other retailers.

Great price. No high pressure sell. Ali was great. Even got a "Wahs" discount (If you know you know ) …

Only half of the job is done so how can I rate the uncompleted process? Not to bright sending a review aye

Visited Suave today and thanks so much to Steve who was so helpful courteous and not pushy. Thanks Steve.

Fantastic service, honest & professional. Easy to deal with & beautiful quality furniture. 5 stars ⭐️

Friendly and knowledgeable salespeople. Great value for money and a variety of modern furniture

Worst place to buy furniture. It took 4 weeks to deliver my stuff. Not yet recieved.

Very happy with the service and delivery time. Staff all were extremely helpful.

Grate service good advice on delivery procedures A large selection of furniture

The price was not that too expensive so hopefully we will enjoy the couch

Very tidy & Very helpful and competent staff with lots of patiences.

Very happy with the customer service, staff is really friendly.

Helpful and friendly staff, not pushing sales people.

Very helpful with information and great sales team

I am very happy with the furbiture!