Decided on Subway for lunch today, my husband went to get it. He ordered my usual BLT on hearty Italian bread and when I unwrapped it back at home the bread was extremely anaemic and obviously barely baked through and the bacon was cold and limp and had evidently not been cooked. I had asked for the sandwich not to be toasted but I know from being a long-standing subway customer that if you don’t have a bacon sub toasted, they put the bacon in their grill for a few minutes first. I asked my husband if they had just taken the cold bacon out of the tub and put it uncooked in the sandwich and he said yes. He didn’t realise it needed to be cooked as he doesn’t usually order a BLT for himself but even so, I’m astounded that whoever made the sandwich would just put the cold strips of bacon straight in the sandwich. I’ve NEVER seen that done before. I know technically the bacon is already cooked and just cold but to not at least put it under the grill is....something else. I’m 9 months pregnant so didn’t feel safe eating it cold or trying to heat it at home. It went to waste, sadly. Can’t get my head around why on Earth the staff wouldn’t prepare the bacon properly! The bread in my husbands sandwich also looked pretty doughy and raw. Really disappointing. Will know better next time and won’t use this branch again.

Food is fine but when I went, there was only one staff member working there and as he was slow to make the sandwiches, a queue was forming. No apologies from staff member about the long wait even though I was next inline. People behind me were getting impatient also as the wait was unusually long for a Subway. Later day (mid afternoon-ish) when I went back, shop was closed (door locked ). Guy probably went to lunch. While people need to have a break /have, lunch, why is a chain/Franchise only manned by one person? Not great and inconvenient. Also, no sign on door to say so and when he shop would reopen.

The service at the outlet is sadly very poor. Irrespective of who serves you at the outlet, salad is ALWAYS scanty. It is embarrassing, even a veggie delight can look slim and tidy. Staff are rude. Today a member of staff bends across to educate me on what a kids pack can contain as if I was at the other end serving myself. When it was his colleague, who made the sandwich, that was needing the education. After that humiliation I realised the sauce was not what I had asked for and to make matters worse I got one cookie & a drink less.

Place isn't clean. Two staff members today neither were friendly one completely not presentable for work or to serve food.. The guy who served me has tried. He had on green 'uniform' teeshirt and his hair tied back. The young lady was grubby in a pink sweatshirt and her very long hair which she was constantly touching, was hanging loosely all over the food. Not impressed. Hope I don't get sick from my Taco Beef mini wrap! Where's the area manager why haven't thet visited this shop that's letting you down?

Absolutely bad. Who on earth employed these people. Ordered 2 meal deals and only received 2 sandwiches.. no drinks, crisps or cookies. And not only that both of my breads was wrong, Food was cold and un toasted. It seems to me they can't read a sinple order because this is not the first time its happened. Disgusted, they're lucky to receive 1 star if that
Service
Delivery
Price per person
£20–30
Food: 1
Service: 1
Atmosphere: 1

Just made a purchase in the beckenham branch and the staff was so impolite. After collecting cash from the previous customer she used the same gloves to put the veg unto my sandwich. When I asked her if that isn't the same gloves she just used to collect cash just now she said no she used the other hand and just threw down my sandwich and moved on to the next customer. How rude and unsanitary.That's one more customer you've just lost.

Ordered a sub with a Tango Orange, delivers the wrong drink so I phoned up to ask why I got the wrong drink. Despite delivering tells me to come into store to change it, turns out they don't have the drink I asked for so sends me whatever they wish without phoning me to tell me in advance. Then they have to cheek to tell me "come on it's just a drink". Top customer service! Definitely recommend.

Just ordered from here and never would again. Don't follow order instructions... Toasted something when I specifically asked for it not to be... Why would I want a load of hot salad?? Disgusting went in the bin. £12!!! Rang up store and wouldn't send another one out. Told me to talk to just eat... Let's see if they refund me.
Food: 1
Service: 1
Atmosphere: 1

I have never been to a Subway store where a member of staff is extremely rude and provides such a poor service. Everything was bad in connection to our short visit to this food retailer. I wouldn’t visit again.
Service
Take out
Meal type
Breakfast
Price per person
£1–10
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Sandwich

Staff are rude, put no effort into making the food and are incredibly difficult to talk to.. especially when they have AIRPODS IN THE WHOLE TIME! Manners aren't that hard. Asked for a Salad Pot (Turkey and Ham) and the woman gave me 1 piece of ham and half a piece of turkey.. I work in an office of 12 and we go to Subway regularly but the staff in there put us off HUGELY!!

I would definitely recommend this shop. Boy with a name start with S. he is amazing. The best subway chef. Shop is cleam, each veggie taste fresh. Customer service is FAST and kind. Great place to eat!
Service
Dine in
Meal type
Brunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes

Ordered from Deliveroo, everything wrong! Bread was stale, meatballs were inedible as they were rock hard and burnt, cheese missing even though paid for extra cheese and hardly and sauce. £10 for a sandwich that had to be thrown away. Convinced they keep the stale food for deliveries. This would never be given to customers in the shop - I would hope!

Terrible experience from the female employee Sophia she was so rude had such an attitude I am giving 1 star due to the guy employee Nevon being quite polite who ended up finishing my order while the lady ran off to the back. The store was so messy rubbish all over the table and floors. They also didn't accept cash only cards which was sketchy.

The sandwiches are fine. The staff are not particularly inspiring but I suppose it's a boring job. The till is constantly going wrong so either you can't get your subway points or you can't use your credit card quite frankly it needs to be under new management I'm surprised subway allow it to remain in their group

Unbelievably slow service.. I lost 20 mins of my life I will never get back. If you’re in any kind of rush avoid this subway. Stickers on the glass saying “rememeber to recommend the Cesar sauce to customers” clearly on the wrong side of the glass. So I recommended it to him.. he wasn’t impressed.

Staff very inattentive, put the wrong meat in the sandwich and not the right amount either, took very long with my sandwich and most ingredients were out on a wednesday lunch time, poor service from the staff
Service
Dine in
Meal type
Lunch
Price per person
£1–10

I went to this branch a few times and the quality of the food is consistently not up to scratch compared to other (far better) Subways in London. The salad is not fresh - tastes weird, the meatballs are rock hard. Staff don’t seem to be attentive. The place is clean hence the 1/5.

My Veggie Delite turned out not to be a delight but a waste of time and money! Turned up with no vegetables in it! The single Star rating above is for the speed in which it got here! Maybe he drove so fast that the vegetables fell out. Who knows. Won't be ordering again.

I saw a employee drop a sub and still serve it to a customer. I will never return. Nigerian owner is awful
Service
Take out
Meal type
Lunch
Price per person
£10–20
Food: 1
Service: 1
Atmosphere: 2

We were left waiting for 15 mins whiles staff was talking to her manager on the phone. In the end we left whiles she was still on the phone. She could have informed her manager that there were customers. Very poor service at this subway.

The place has improved since it has been taken over. The hygiene is good and they always change their gloves when dealing with meat products, something I had to remind the previous staff to do. The staff are friendly and don't rush you.

Absolute shambles....Failed to tell me they had no chicken teriyaki until my sandwich was cut and ready then"Would you like cheese and toasted" yes please. Bought 2x sandwiches costing £16,get home to find out they had put them in the

Always closing too early before 8pm Plus staff acting very informal as if they were at home. One of the staff were on her phone while she served me. Used to be a better subway few years back... i dont know what happened...

I visited this branch today and the customer service I received was terrible. All the staff were no more than 18, unable to crack a smile, I almost felt like I was committing a crime ordering some food lol get rid of them

Staff are clearly not trained in customer service very rude and unprofessional. Never have what I ask for always dirty only one staff member serving on both occasions I used in past two days. Would not recommend

Didn't have 2 of the items that I wanted so had to resort to something else. Salad looked like it had been there for days and the staff acted like they really didn't want to be there. Avoid at all costs.

Dear god, this is where hope goes to die. Uninterested staff, slow service, and the sense you have entered one of the circles of hell. The salad didn't look too fresh neither. Left utterly depressed.

Sign says ‘open’. Hours says open until 10pm on a Thursday. 8:20pm, door locked, worker inside shakes his head ‘no’ at me when I point to the open sign. Disappointed. False advertising.

That was my first subway and a bad experience, I am french but they didn't make any effort to help me. I took the pizza sub and that was impossible to eat ! too soft and trickling...

Ordered a meat feast sub and it came with literally no meat in it... And forgot our drink then ignored the phone so couldn't get in touch with the restaurant. Like, really guys?

Terrible service again. Missing drink, missing sauce, missing side of meatballs. How on earth do you get it that wrong. It’s not brain surgery, it’s making a sandwich..

They need more staff and the staff they do have, need to be more friendly. There's nothing worse than somebody saying "have a nice day" as their looking in to space.

The young lady was very friendly. I ask her kindly can she change her glove because I'm vegetarian. Which I she did. Place was nice and clean. I will go bad again.

A disgruntled employee, lost in the glow of their smartphone, half-heartedly attends to customers, leaving an air of dissatisfaction lingering in their wake. More

The staff are so so nice and the food was delicious like always also they said I have to do this survey on this website and I’ll get a free cookie so ima do it

The laidy who was working there kept rushing me to decide what i wanted to order even though i told her i was thinking, she was rude and slow

Subway offers a decent variety of options for both meat eaters and veggies alike. It's OK food at reasonable prices for a quick bite to eat.

Always serving fast and accurately, and very welcoming. Can be messy due to the local schoolkids but that situation is always dealt with.

Ok
Service
Dine in
Meal type
Breakfast
Price per person
£1–10
Food: 4
Service: 4
Atmosphere: 4

Had a Subway tuna sandwich from here for lunch Sat 19 July, 10 hours later was very sick so it could only have been that. Be careful.

the tall guy is very rude with customers, he stays on his cell phone instead of answering us and this is not the first time

The food was as expected. The staff, however, were sullen and rude. It was as if doing their job was an inconvenience.

Every morning 7.10 - 7.15 still closed. Today was open, coffee machine wasn't ready. Won't visit anymore. …

Ordered from Uber Eats, got the wrong order. It was even written on the receipt. Completely incompetent.

Went here today at midday, the place was filthy. Should rename this place from subway to GRUBBYWAYS!

Terrible customer service. The staff are always rude and unhelpful. Definitely would not recommend

had a great experience. The worker (sadie) gave great customer service 10/10. Will be coming back

Very un-hygienic place. Place had dirty glass and green fly. Scared me for life, never been back!

Very slow service, and the staff seems not interested of what is happening around them.

I’ve had a great experience every time I visit. Thank you Sadie for your great service

Awful service. Three people were in front and took over 15 minutes to be served.

There were rubbish on the floor. The food preparation area looked clean.

Very poor service - not what I would expect from a subways franchise.

there was some dusty hair net in my footlong. absolutely disgusting.

Very good customer serivice clean place to eat your subway sandwich

A nice place to eat. The staff are friendly and got service quick.

Excellent Shame they seem to have reduced their salad offerings!

Sometimes this store closes early. Service is inconsistent

They over price everything and not the best food any more

An above average store. But don't expect fast service.

Food wasn't heated up enough. Son was upset to cold

Lovely girl great service food was much as usual

Staff are miserable... Food is average at best

It's a Subway, not much else to say really.

I'm always there Sunday , much improvement

Lovely friendly staff an excellent food!

Typical subway place.. not so clean..

Nice lunch but could be better

Amazing service from Georgina.

Great and clean. Good prices.

Quick service, COVID safe

Quick and friendly staff

Kasparas is very helpful

Good for a quick bite

Pretty poggers ngl

Food is delicious

Friendly staff

Nice service

Really nice

Long queues

Good food

Well .

good