I wouldn't normally critique a Subway but this location is quite exceptional. You are greeted as soon as you enter the store. The store is clean and modern with usb plugs in the walls behind seats. We asked which was the freshest bread and the manager, instead of giving the expected answer "they're all fresh!", actually tested each type and declared the wheat to be the freshest. I had the chicken teriyaki and my wife had the club. Both were great. Fresh ingredients and meticulously put together. I have to remark on the music which is normally loud and obnoxious in such places, urging me to gulp the food down and exit, but this time it was middle of the road in taste and just loud enough so that you could actually have a conversation without raising you voice. The toilets were hygienic and maintained. All in all, a satisfying experience that will, without doubt, bring us back.
Service
Dine in
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Subway Club 6 Inch Regular Sub
Parking space
Plenty of parking
Parking options
Free parking lot
Parking
12 plus

Not the one to complain often, but I just had the worst experience at this location. Pulled up at the drive through at 9:05 pm and there were 3 cars ahead of me. Waited in line for about 10 minutes when a lady came out and said, "there were cones there we're closed" and just put 2 orange cones between the car in front of me and mine. I tried to talk to her and she just went inside. I backed out of the lane and went to the entrance to see the hours of operation. There was a white paper covering the sign that says " closing at 9 today". The open neon sign was still on though, but the doors were locked. As I was driving away I saw the car that was in front of me backing out as well. So that person also waited in line for at least 10-15 minutes before they were turned away, even though the employee put the cones behind their car after they have been in line already. This would not be so upsetting had those cones been posted up in a timely manner and clearly blocking the drive through lane letting people know the store was closed instead of making us wait and waste our time. Also, the way the employee went about the whole thing was just plain rude.

What a weird experience. I walked in to some sort of customer issue. The person I'm assuming was the manager seemed pretty upset. The customer ended up leaving without their food. She then disappeared to "the back". I don't know what happened but she raved about it (loud enough for everyone to hear) for about 5 minutes. The poor guy left in front obviously had no idea what to do. Hr definitely needed training. He took the order. Then he seemed lost. When the "manager" finally appeared, she was awful! She said things like "this is completely wrong" and "no wonder my store is a mess". It was horribly uncomfortable. She continued to be unpleasant to the poor kid. She didn't even acknowledge I existed. By then I just wanted to get away. I took a picture of the specific store specials. She then freaked about me violating her privacy. ALL my sandwiches were a mess. This place needs some serious help. Find a different store...
Service
Take out
Meal type
Dinner
Food: 1
Service: 1
Atmosphere: 1

Was debating just a drink or combo or maybe mcdonalds but i wanted fresh.before I could make that decision I needed to use the restroom, but my decision was made for me by your employee saying was I buying I answered yes..then I was asked what I would be buying..then I was told well as long I bought all was good but mind you , I haven't even made it even past 5 steps or past your chip aisle, I couldn't even look at the menu lol ...I actually don't frequent the place at all,last time I was there was month to 2 weeks ago..even then I bought stuff..I know it's the homeless that cause these problems but not even at my job do I tell a customer what was told to me unless that said customers has been problem and has been warned.i don't even go there maybe once a month or 2 months literally ..all great experiences before no doubt, but tell ol he/she to chill let me maybe look at the menu first ease up on the T injections it may be the root of your extra aggression.
Meal type
Dinner
Price per person
$1–10

These kids are absolutely unprofessional. This is why you should not have children acting as adults. They couldn't even handle being an adult when it comes to dealing with costumers. No manager on site, not even an acting manager. When asked to speak to one, they had excuses after excuses. After asking for the employees name and last name so i can make sure when i actually do speak with a supervisor (i would hope it will be an adult) i can inform her/him of the employee who had no phone etiquette. Trying to find out who the main person in charge was no point. After trying to get my point across, the child on the other end of the call hung up. I tried to call back, but it went to voice mail after several rings. Again, children should not be left alone to handle adult responsibilities. Do not waste your time going to this place. Keep driving, and find a better place to eat. NONSENSE!!!!!!!!!!!

This location is trash. The staff is rude and slow. Today was my last attempt to do business at this location. I went through the drive-thru today about 700pm. There was no-one in front of or behind me in line. I was asked to wait to say my order and sat in silence for 5 minutes. Once I started to finally say my order I was asked to repeat my first sandwich order not once, not twice, but FOUR times. I didn't even get to say the other 3 sandwiches i was there for because the girls on the other end were giggling at me having to repeat myself even though by the 4th attempt I was near yelling. I drove off and went to the nearby Bitters location where the gentlemen there were very kind and had great customer service skills. I'll be driving the extra miles to avoid the Thousand Oaks location at all costs.

My rating is based primarily on this experience. I don't usually do subway because there are better options but I decided to do something different. I ordered it online and got the message that it would be ready by 6:30. Got there just after the time and they hadn't made the sandwich yet. After waiting around over ten minutes I finally approached the counter and the girl asked if she could help me. After some explaining she found one of my sandwiches but there second was being held up because they'd run out of meatballs. She went to the back to make more and never said anything to me. A quick explanation of what was going on would've sufficed. I waited over 20 minutes, other food I'd picked up got cold and I had my son waiting in the car.

the lightskin girl with curly hair working the night shift is just a terrible worker . personally as a business owner myself i would not have her in the front talking to customers . she is just so rude and her attitude is terrible super bad energy overall it’s like she doesn’t even feel like taking care of the customer. i got a ppizza and a ham and cheese footlong and she put them in the toaster for 30 seconds and all of my food was still raw like seriously i even told her to put the pizza back in for longer and it was still RAW you can tell by just looking at it. Everything overall just bad service from her and the other black young lady.
Service
Dine in
Meal type
Dinner
Price per person
$20–30

Clean restaurant. Their attention to food safety was my first tell that they were professional. Very friendly and expedient. This was by far the cleanest and most squared away subway I have been to. Excellent job guys. Can't wait to visit again. Ty for a great experience and I am looking forward to seeing you again. Highly recommend this location.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Meatball Marinara
Recommendation for vegetarians
Highly recommend
Parking space
Plenty of parking
Parking options
Free parking lot
Wheelchair accessibility
Definitely ADA compliant.

Went there yesterday to order a sandwich and 2 very young girls were working. Super slow, place was FILTHY DIRTY, a homeless man came in and his poor puppy urinated all over the floor whilst the young girls watched and laughed. The homeless man wiped up the urine with napkins then proceeded to get his poor animals dog bowl and fill it with ice/ water from the drink/ice dispenser with urine soaked hands. I was already grossed out with how FILTHY DIRTY and FLY RIDDEN the place was and that was the cherry on top. THEY DIDN'T EVEN MOP THE FLOOR. Will never go back there again. Asst.manager Liz had very FILTHY attitude also.

I ordered the Turkey Bacon Guacamole Footlong and two more subs with the the promotion of "Buy 2 footlong and get 1 free". When I got home and took a bite, I noticed that the sub didn't have guacamole nor bacon. We called the store and they said they were out of guacamole. They could have said that before making the sandwich, while I was waiting in line for the drive through plus they charged the full amount of the sub; $9.59. We are regular customers. We like the drive-thru. They have a lot of good qualities. I hope this won't happen again because we truly enjoy going there. Healthy choices for a fast paced life.

This is for everyone who complains about the drive thru it is often closed because we are short staffed and sometimes it takes longer to get you your food because when theres a line inside we have the get them and also get the people in the drive thru. We need at least 4 people here to run a drive thru we need people on line to serve customers and someone to be at the drive thru so stop complaining. Its not up to us to open the drive thru its up to our manager and if we arent short staffed.
Service
Dine in
Meal type
Lunch
Price per person
$1–10

To the manager & owner: If I place an order online and you don’t have the product that I ordered, do not prepare my sandwich with a different ingredient and just let me know on my receipt, hoping I wouldn’t notice until I got home. If this is not your policy and rather your lazy employee not wanting to make any more food after 9pm ( a whole 90min before your store closes), then train your employees better, or hire smarter ones.
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 2
Service: 1
Atmosphere: 1

I purchased two sandwiches through the app. Drove to the store and picked up my order. Drove home and sat down to enjoy the sandwiches and found the bread was not what I ordered. Drove back to the store and spoke with the manager. She told me that they were out of the bread I requested and substituted another without my knowledge. They should have let me know before I made two trips to the store for nothing. The manager just kept smiling at me and said they do that all the time when they are out of a certain product. Very poor experience!

I have been having a problem of being charged a 2 dollar difference for the same sandwich. I finally found out they charge $1.80 if you ask for the cheese I get. Which is fine because it is what I want, but I wish they would tell customers . I also have a problem with a young man who works there in the afternoon. Although I won't say he is rude, I will say he is abrupt and lacks people skills. All of the other workers are courteous, helpful, and friendly.
Food: 4
Service: 3
Atmosphere: 3

Unfortunately the woman behind the counter didnt have her name tag on but she was rude and very pushy, not only to me but the other guests in line as well. I don't know if she was having a bad day but definitely choose your employees better, I've never had a single issue at the old location in the little mall but they just moved locations. Overall 3/10 because of her attitude, would walk out next time if she was serving. The only distinguishing thing was her lip ring/implant and forearm tattoos

This is the worst subway I have ever been to not only are they rude they close an hour early from what the sign says and the bread was hard after it was toasted that says a lot I would not recommend anyone to go there. The sad part was the one that was the most unhappy and rude and disrespectful was the manager I don't know if they're with River subs but I know they are not pleasant even if they were to give food away I will not recommend anyone to go there

I have been going to the drive-through at this location every week for over a year. I am elderly and the drive-through keeps me from having to get out of the car. The service has always been slow but that’s not my problem. My last visit I encountered a young wet behind the ears girl who thinks that customers don’t have the right to talk. I’m not going to be intimidated by teenage girl. Read the yelp reviews they are 90% negative. This place needs new management.

One of the employees made my sandwich stacked without me asking them, i don't like it sprinkled and looking nice because at the end of it it'll be in my mouth to be destroyed. My mouth doesn't see but it dose feel and taste and i want a full stomach.
Service
Take out
Meal type
Lunch
Price per person
$1–10
Features
Dine in: Yes
Outdoor seating: No
Takeout: Yes
Delivery: Not sure
Curbside pickup: Yes

I thought going through Subway drive thru would be a good idea for lunch, NOPE! I ordered a Salad, the employee asked what veggies I wanted, I said “lettuce of course” then proceeded to add other toppings. I get my salad with NO LETTUCE!! When I got back to work opened my lunch and called Subway to ask, WHY did you give me a SALAD without lettuce. Don’t you think this would be a question someone would have asked

I’ve struggled with this Subway for years. The workers do not seem to want to be there, and are not pleasant, despite efforts to be friendly. Lately, the bread has been stale. The phone is not being answered, and this store refuses to honor online offers. I am now going to a different subway at Bitters, which proved to be better, but still not great. Shame, as I have been going here for years.

This subway is the best location for amazing customer service. One employee in particular has earned this five star rating, a girl with red hair and love across the top of her hand. She is super welcoming and very talkative, my sandwich was handled with care and toasted to a perfect crisp! I recommend this store to anyone who wants to be treated like a valued customer. Amazing job!!

I have been to this location on three different occasions and each time they never have any bread....NO BREAD at a subway sandwich shop so tell me how are you to make a sandwich without any bread. Absolutely ridiculous I have never had such poor service at a location before and this was a Saturday night at 8:30. Where is the manager some one needs to learn how to do their job.

Horrible experience, poor service and poorly prepared food. The wait to order was way too long for the service that came with it. The order was incorrectly prepared, and was substandard to put it nicely. Sloppy and rushed. I wouldn't recommend going there, definitely avoid the drive through.
Service
Take out
Meal type
Lunch
Price per person
$10–20

This is my second time going thru the drive thru. First time they got my order wrong and I was compensated .This time had to wait to order from counter window hoping they would get it right, even tipped. Subway was over dressed with chipotole ranch and they did not give me pepper jack cheese but swiss cheese instead. Drive -Thru sucks will never go back again!! ! !!!

Counter prep window was spotless from fingerprints outside glass and inside glass after 2pm weekday, attentive quick service. Sunday afternoon visit after 1pm , service still good, but outside counter windows starting to look grubby outside due to customers' prints, and inside prep counter glass splashed.Tidy up beverage and sit in areas and you will be top notch.

The staff was exteremely rude. Not greeted when we came in, and seemed impatient. At a point during our meal the gentleman shushed our group. Rather than approach the adults like and adult he shushed the group. He is rude and the female there wanted to jump on his rude bandwagon. I encourage a review of customer service and what it is

The woman with the piercings that took my order was very nice,fast,and respectful. Given all the reviews regarding using the bathroom,it’s not their choice but the owners choice on bathroom usage. According to the worker , the owner says unless you’re buying you cannot use the bathroom. Please be mindful of your comments!

Always love going to Subway for lunch or a quick bite! So hungry that I forgot to take a pic, but the Meatball Marinara w/mozzarella was sublime, significant other had a Steak w/mozzarella and he thought it was great! You have so many choices, or make your own, you will never fail in creating an awesome sandwich!!

I was served a sandwich with stale bread today. I ordered a foot long ham on Jalapeño Cheese bread. When I arrived home and ate it I could only eat half of it. The rest was stale - tough, chewy, as if it was baked several days prior and left out. Big disappointment. The bread has to be fresh.

Terrible experience. Walked in and wasn’t greeted. The employee looked grouchy and mad that I came in. He never said hi. He said they only had white or wheat bread. He never made eye contact. He was rude and not happy at all. Tuna was dry. Had to walk out. You don’t treat customers that way.

I came in for 2 sandwiches, and stood in line for upwards of 35 minutes. There were 2 people to work the counter and 1 for drive thru, and the 2nd employee didn’t even attempt to help the other one.while the line built up. Poor teamwork and I def won’t waste anymore time at this location….

What happened to the all the meat on the cold cut combo. The lettuce was brown the onions what few there were were all in on spot and there were black olives which I didn't order. The lays chips were the best part. Clean up your act!!
Meal type
Dinner
Price per person
$20–30

This location is filthy. There were 3 employees working and all the tables were vacant and still dirty. Beverage area was a mess with wet tea bags just sitting on the counter. Bathrooms were dirty. Mold in the toilets. We had planned to eat inside but everything was such a turn off.

Ordered online had to get it fixed twice second time burnt my sandwich called to get it replaced they said we’re closed I asked for a name and he hung up in my face.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Service: 1
Atmosphere: 1

Ordered to go online around 1pm. The site said it would be ready at 125pm. I got in around 123pm, just to see they just started my order. All I’m saying is if you give a specific time, have it ready by then. Otherwise I might have just walked in and did the order personally.

Says online and on the door that this location closes at 10:30 on Friday nights. Went at 10:00 and the door was locked and the employee yelled through the door that they were closed. Didn't even look from his phone.
Food: 1
Service: 1
Atmosphere: 1

This Subway location does not except Subway coupons, and was out of Meatballs. Otherwise the staff was friendly.
Meal type
Dinner
Price per person
$1–10
Food: 4
Service: 3
Atmosphere: 3
Recommended dishes
Meatball Marinara

Online order arrived, no chips, no drink, wrong cookie order, called the location, man answers I told him missing items, was put on hold. He came back on & I told him the issue, he hung up .When I called back no one would answerthephone,yes I called several times

That was Nov 14 unprofessional customer service, wasting the customer time, all the workers acting like put small amount of meat all kinds of sandwiches with no reason. The management of this place have to be change . Or just close it we don’t need a such place.

Employees seem miserable to be there. No smile No "thank you"...person who seems to be the mgr looks unhappy too. Good attitude starts with management. Come on Subway, spend all that money on advertising and then don't focus on customer service ‍♂️ …

This is ridiculous, of all the times we've come here we've never had an issue. But I get home w my sandwich and open it and it lost horrific, the sloppiest sandwich I've ever seen. Literally looks like they sloped it in some paper and wrapped it.

They just don't care. Looked completely uninterested in serving me. Purposely gave me a dried up old piece of bread. Didn't even check it.
Service
Take out
Meal type
Dinner
Food: 1
Service: 1
Atmosphere: 1

Went there to go through the drive thru. The drive thru was closed so I was not thrilled with having to go in. Went in to place the orders and they only had white and wheat bread for the subs and not the full menu shown on their website.

This Subway has recently been remodeled. It is very sleek and very modern. The chip rack doesn’t look like a rickety grocery store shelf; it is a sophisticated island by the sandwich making station. The tables are very aesthetically

This subway went above and beyond for me today! I worked my butt off at work and they took care of my hangry needs! Thank you Alexis (hopefully I spelled that right). I will forever come to this location! My sandwich was DELICIOUS.

When I go there, they never wash their hands, never where hairnets, and manageement is rude beyond beliefe. One. Guy who made my sandwhich took 10mins JUST to get the meat (chciken) on the bread. And looked at me w a blankk stare.

I TRY to go here at least once a week, but most of the time they have the drive thru closed. I have two small children and don't want to have to get them out of the car just to pick up food. So I end up going somewhere else.

3 employees, none of them helping in store customers. Been instore over 8 min, and only 1 instore customer has been helped, and he was being helped when I Arrived.
Food: 2
Service: 1
Atmosphere: 1

Amazing service, employee behind the counter today around 5pm was friendly, picked up on my mistake in ordering before I did, was able to prevent it from happening xD. Sasuke was very awesome! Keep up the good work!

Twice in a week I had to get my sandwich remade bc it was either not falling apart. Or not made correctly. The bread taste real doughy and not cooked thoroughly. Will m ot be returning to this location anytime soon.

put the right sandwich on the ticket, gave me something entirely different. boo
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 2
Service: 2
Atmosphere: 2

Ordered three subs and the screwed up all three. Wrong bread on all three. Didn't toast one of them. Sandwich had everything falling out of them. Employees were worthless. Management, what Management? Avoid it.

Subway at this location is dirty, pay attention around the bar when you make a purchase, especially around the protein, there’s Roaches. And some of the employee was not nice, like we didn’t paid for the food.

Extremely slow sometimes and you might want to fix your closing times because yall always close an hour earlier than listed. Get more stafffffff
Food: 3
Service: 1
Atmosphere: 2

The lady is very rude and treats her employees very bad. I don’t like it because she treated him bad I front of everyone and made him look bad and that’s not good. she also had bad attitude

Specifically chose this location as it advertises a drive thru but when we arrived the drive thru is closed .
Service
Take out
Meal type
Dinner
Price per person
$10–20

Went in today to get 2 sandwiches and this location is not customer friendly. These individuals do not want to be at work it’s very obvious. Sad because the sandwiches are pretty good.

This restaurant was nasty and the workers were very immature. There was a FLY hovering over the lettuce and i saw it and raised my eyes. One of the workers saw me and LAUGHED! ✌ …

Not happy at all. Last night I ordered a Chipotle southwest wrap for delivery for my uncle. After he just had dental work he chipped his tooth on the wrap. Be careful on the wraps.

This location refuses to accept coupons in any form, spent 10 dollars for a 6 inch meal smallest drink
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Awful service. Waited 25 minutes to get sandwich made with only one person in front of me. Never going back. Subway needs to hire people that want to work not just stand around

Why have a drive thru if you're not going to provide service? Waited over 15 minutes wasting my lunch time.
Service
Take out
Meal type
Lunch
Service: 1

Absolutely horribly made sandwich.. It was soggy the whole thing fell apart. They didn't bother to look at the notes, put the wrong ingredients and delivered a sloppy mess

They told me after 16$ for two kids meals and my one 6 inch. That i have to pay for a cup of water. Unreal. Never going back here and i will tell other of this nonsense

Drive-thru is horrible !!! Wait time for them to take your order is over 20min and by the time they give you your order you already spend 35 or more !!! …

P edophile harboring SC UM! Your whole company should have been torn down over that. You knew and did nothing!
Food: 1
Service: 1
Atmosphere: 1

If you're not going to accept branded coupons, don't open a franchise. Fly in the bread box, too. I advised the girl to let it out and she just ignored it. Smh

The 2 ladies who work there were so kind & helpful to me.
Service
Take out
Meal type
Lunch
Food: 5
Service: 5
Atmosphere: 5

Went an hour before they close and the door was locked. Staff working in there ignored me when I knocked.
Service
Take out
Meal type
Dinner

Great tuna sandwich!
Service
Take out
Meal type
Lunch
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Went in there this evening and had a very pleasant experience. Kiwi and the rest of the team were friendly, positive, and upbeat. Made my night! More

The Bread was hard for the second time. Please fix it his problem. Wasting my money when I go there. Next time be sure to check your order. …

-Mold on the meat -Dirty kitchen area -Staff could care less to be there. Was not even told hello or be right with you. Hardly talking.

Really like all the new selections of sandwiches that they have on the ciabatta breads. And service is very friendly and helpful.

Came in with multiple orders and in a hurry. Staff was super friendly and fast with my order and made everything exactly right.

Horrible customer service, did not have any meat or bread, no lettuce, really messy, just don’t come to this location.

the owner of the subway scams people for free work. tried to finesse me for a kick and a laugh. …

Spent 40 bucks on a online meal, i got home the whole order was wrong and the toasted sandwiches were cold as ice

horrible service gave both olives and random veggies that weren’t even listed on the item gross and bad service

Never went to subway’s Instead went to Del Gatti’s on Wetmore Road- now THIS sandwich shop and cafe IS the bomb

Long line, so good they never fail every time I go there.
Food: 4
Service: 5
Atmosphere: 2

It's really nice inside and clean. The workers seemed nice. The bread was not the best, but ill go there again

Flys landing on the meat. Gross find another subway. They don't bother closing the lid to protect the meat.

The service was great and the food is delicious as always. Great place to grab a good an inexpensive meal!

If you like a place that gives attitude with service and issues with every order then this is your place

Very good and your server were very sweet and nice and very patient with the orders of my nephews

Have ordered twice and both times the meal was done wrong! Last time I order from this location.

They already start my Sandwiches while I walk in! Good group of employees and always good food.

Great!! , one of the workers remember my order so it's fast and easy I come here often …

Nice enough store but it's small and does not carry a lot of organic fruits and veggies.

What can I say about Subway. Good sandwich made to order. Service was good as well.

Pretty Good!! I eat there every day and im satisfied Manager could improve though

Waited 15+ minutes in drive thru line fof one 6 inch sub. I was trapped!

Update yalls closing time and get more people to work the drive thru

One of the best I've been to. Love the new 'keto' salad version.

Fast, friendly, fresh sandwich great customer service.

Wings r great and so is pizza. Definitely coming back

Taylor did great and customer service was polite.

Always great , fast n easy but still very tasty