I'd have given a 2.5 if I could. The food is "Subway", which is pretty standard isn't it...if you eat subway there's no issues. It's fresh. The bread was fine. The fillings as expected. If you want Subway, they have Subway. The Sub I got was fresh, the cookies were stock standard fine, and the garlic bread snack thing was actually pretty nice. The service was perhaps a little on the slow side in comparison to other stores, but not alarmingly so. The negatives... The floor wasn't clean, and the assembly bench didn't look as though it had been cleaned/scraped down - not really HUGE red flags as the subs are prepared on paper etc...but still, disappointing. The lady I dealt with had pretty poor grasp of English, I had to make several corrections while they were making it, and was even told "what I said" once by another girl working there...yeah, it's subway...it's not complex, and I am aware of what I ordered. This kind of attitude doesn't allow improvements that are needed, to happen, does it? I don't need some kind of profuse apology or whatever, just that when I approach the matter that the staff acknowledges rather than deflect it as customer fault. The thing that kind of really got to me though...I don't know WHO's kids they were, but there were two children aged maybe 3-4 behind the counter..not in the back/office/back of house area, literally where they serve the food from. I don't know if you can properly impress upon a child of that age the importance that they don't try to grab food, put hands on benches etc. It's a safety issue for the children who could easily drop things on to themselves. I'm certain this breaks several food service and OHS rules. If you need to bring your child/ren to work, fair enough...nobody is going to hold that against you, but really...you must know that behind the counter is NOT the place for them, and you should assume control in this situation, or look at other options. All in all, an "ok" shop but their service and management is particularly half-arsed.

The staff have the worst customer service skills. I was there 23/8/21 at 1pm. The boy and girl working were so incredibly rude it was unbelievable. The boy has limited patience and was raising his voice at customers and he has an incredibly arrogant tone. He ROLLED his eyes at the man beside me as he was giving his order. The girl is incredibly short and has a terrible tone. While I and other customers were giving our orders, they were consistently talking to each other and showed a complete disinterest in actually making our food. They both made me feel uncomfortable and it's safe to say I wont be returning. I know i'm not the only person with this experience either, speaking to others in the community. To the owner, please give your staff a lesson on how to greet and speak to customers. Yelling and rolling eyes at customers with a consistent rude tone isn't going to get returning customers.

Staff are always great! I always order the same item, 6 inch white fresh roll with ham, cheese, lettuce, tomato, onion with salt & pepper no sauce. However the last 2 times I’ve ordered they have been terrible! I’m watching the lady making it, 1 tiny slice of ham, bulked out with lettuce that was looking quite yellow, & I look at the tomatoes mostly all end bits, also looking like yesterday’s tomato, I’m thinking don’t give me end bits, but of course that’s what I get. Actually most of the fresh stuff looked like it was a few days old! I realized when I took my first bite that yes it was just horrible again for the second time. I had to throw it out! What a waste of $7.25 for quite a simple roll! Come on Subway Berowra get Fresh!
Service
Take out
Meal type
Lunch
Price per person
$1–20

It’s your average Subway, with some disadvantages. I love the interior of the front of the shop up to the hallway. It has that classic Subway style to it, and I love it! The shop overall is due for a renovation. The floor is grotty, the bathroom’s a mess, there is no soap available either. And this isn’t good during COVID 19. The shop is basically a shed on stilts. It’s due for a knock down, rebuild. The staff have quite poor communication skills. I was having difficulty hearing the time I was there. So it was very hard to get my order through. There was also quite strong pressure to hurry me up when I’m looking for what I wanna order. The staff just don’t want to be there. The food is average, not the best. But not bad. Overall, unless if it’s an emergency. Don’t come.

I have very bad experience with subway berowra , I buy 7 foot long with chicken strips and bacon , but the girl said the oven is broken , so she will put the chicken and bacon in microwave ??? And that mean she will give me raw bacon ??? And that why I asking to swap with ham , and she said yes she can do it , but when I pay she charge extra 4 dollars for ham and she didn’t put any bacon ( raw bacon ) Other thing raw bacon put in microwave , pls manager or Healy dept to check about it ,bacon need to cook can’t put in microwave , and I read the review they said they get raw bacon .
Service
Take out
Meal type
Dinner
Price per person
$1–20
Food: 1
Atmosphere: 1

Very unprofessional customer service. We visited at a very quiet time, we were trying to figure out items and English is not my first language. However, the waiter seemed very annoyed and looked down at us. He also he smiled in a very sarcastic way when I said the vegie wrong. The lady next him then supported him and both are rude. I have been in Australia for 7 years, this is not my day one there. I can tell his thoughts by reading his facial expressions.BTW he is not a native English speaker, how funny! Very sad to have such an awful experience.
Meal type
Lunch
Price per person
$1–20

Terrible service from the Indian lady there wouldn’t recommended going anywhere near this subway first was no bread she was giving me dirty looks she was angry just made me feel like I wasn’t allowed in the shop. Terrible customer service.. just don’t go to work if you aren’t happy with the job don’t take it out on customers and ruin there day. Time 10:30am. 10/8/2022 She didn’t even say thank you or anything just had a angry look just comes down to terrible service. She needs to get it together. Learn customer service
Service
Dine in
Meal type
Lunch
Price per person
$1–20

Most subways are careful with not spilling non vegetarian foods on salads. Here there was no care to respect the options. The staff seemed very confused when asked to keeps things separate. It also doesn’t taste fresh like other subways. Am not going to return there. It seems very annoying to keep telling not to mix these items.
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 2
Service: 1
Atmosphere: 2
Dietary restrictions
There is no respect to maintain dietary restrictions and standards at this place

I was served by a lady with an extremely long ponytail who was not wearing a uniform. Her ponytail was not in a hair net or a hat - just hanging out over all the food! If that's the level of food hygiene they display in front of customers I don't even want to think about what goes on in the store room... In addition, the meat was in a container that still had icicles in it from being defrosted, my foot long sandwich was not cut in half, the bread was stale, and they served some guy who wasn't even in the queue before they served me. I will not be going back here.

If I could give no stars I would. The young staff on Friday night, have no manners and stand around like they are gods gift to the world. The trading hours of this establishment clearly state 8am-8pm. If people knew you actually meant 8 am sort of to 715ish people would have no problem but bypass the horrendous establishment. I'll make sure I will give this place a wide berth in the future. Maybe after they lose all their business they will realise its them.
Service: 1
Atmosphere: 1

There are enough reviews about the general demeanour of the staff here that would tell the owner there’s a problem. They simply don’t look like they want to be there. They robotically go through the serving process without a smile and serve up the most miserly amount of salad on the rolls I’ve ever encountered. You expect a certain level of quality at a subway and this outlet simply fails to deliver.

Worst Subway experience ever. Won't be back. Staff pleasant enough but have never tasted a drier chewier roll than this - malted rye - must have been at least a couple of days old or else had been left out uncovered - simply stale and chewy - so tough I threw the roll out and just ate the filling. Didn't have time to go back and make a complaint - but Subway is a total no for me now. Never again!

Staff need to be taught basic customer service skills. The Indian ladies who work there give a very bad impression of the Indian community in the area. Extremely rude and condescending service. Would highly recommend to go elsewhere if you can. Very unfortunate and disappointing and the owner of this establishment should be aware of the poor standard with which the shop is run.

Vegan friendly options are great eg vege pattie OR smashed falafel salads. Good sized servings, fresh salad ingedients- perfect meal.
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 3
Vegetarian options
So great to see vegan and vegetarian options available

Below average and rude service. Filthy bathrooms with no soap or refill available. I have concerns with staff handling food with no soap after witnessing a staff member start their shift walk straight in and start touching food knowing there is nothing to wash thier hands with. Basic requirements with food handling. Will never again eat here.

Probably the most hopeless Subway in Sydney. Aside from poor quality sandwiches and bad customer service, they won't accept the 2 for 1 code that subway has done in conjunction with Smith's Crisps. EVEN THOUGH THERE IS A DISPLAY STAND OF SMITH'S CRISPS ON THE COUNTER!! Just go to Coles and make your own sandwiches....
Meal type
Other

It’s the third time that they let me wait without responding and always on phone or talking each other in their language and give us a dirty look. It just make me sad. They just judge us wether we’re easy going or not. It’s been more than a month hopefully she won’t make the same mistake. Worst customer service ever.

Eaten there once and from previoud comments it isn't and isolated incident. Apart from the flies all over the salads, the amount of pre baked bread sitting on the bench was disgusting. The final straw was seeing little children running around behind the counter barefoot and climbing on the sandwich bar.

Disgraceful service by the staff on today. Not only rude. But offensive giggling and laughing at customers waiting for there ordered meal. Then also rude at the register and including snatching money from the customer. Glad all subways are rude like this one. Never spend money here again.

Food was great even for Subway standards. Staff always appear to have only just woken up and have the need to repeat the order despite just answering the question. Minus a for putting raw bacon on my sub and asked if I wanted anything else. Yes COOKED bacon would be nice. …

When I say this is one of the best subs in my life I mean it!!! The bread and salads are fresh, the store was clean and the staff were just super friendly. I highly recommend going to this store as this is an experience I want to share with everyone. Keep up the good work! More

The two lady's working the day i went in are rude. Food is terrible, cheese left out on the side in the back, not verry clean and minimal amounts put on the sandwiches. If im paying $10 for a six inch i want more than bread i actually want filling. extreemly Disapointed.

If you've ever been to Subway, well this is just *exactly* like that. No surprise, but they sell sandwiches drinks and cookies. Open at most convenient hours and offers a breakfast menu to boot. Staff are overworked and underpaid, but that's unskilled work for y'all.

This Subway has the worst customer service I've ever come across the way our food was slapped together and the rudeness of the staff member when asked to put the correct ingredients on ...never going back there we would rather starve.. …

Always get a fresh sun here. Friendly people and not too busy
Service
Take out
Meal type
Brunch
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 4
Wheelchair accessibility
Has wheelchair access here.

First. The girl just rushed everything and didn’t care Second. Normally they ask if you want toasted but she didn’t
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 4
Service: 1
Atmosphere: 2

Worst Subway in the known Universe. If it was either bad service or bad food then it'd be tolerable but they have both here. I've eaten plenty of Subway, from outlets far and wide and this one served me the worst meal I've ever had at a Subway.

Worst subway experience ever! The Staff can't do basic service, didn't even wrap my chicken in and when I requested this to be fixed they didn't have the basic customer service skills nor did they care or even seem to know how to make a wrap!

We love the wraps however, I'm very scared to order again in future. A staff served two customers from making wraps to proceed payment, then she served us, she didn't change gloves between different customers or different tasks …

If you are travelling by M1 to new castle , stop near berowra subway and enjoy the sub
Service
Dine in
Meal type
Lunch
Price per person
$100–120
Food: 5
Service: 5
Atmosphere: 5

Please don't allow sick staff to work. Disgusting staff member who coughed all over me has given me the flu despite the fact that I had to bin my lunch and do something about those damn flies in the salad bar window!

Ordered Chicken and bacon sub, they didn't even bother to grill the bacon. Simply slapped the bacon on the chicken and melted cheese on the top. Should train the staff about the food. Food handling looked poor.

Worst place I have ever eaten from. The people are rude and the food is not fresh and the people serving are not hygienic. Do not waste your money there.
Food: 1
Service: 1
Atmosphere: 1

The tall guy that works there now is very very rude and swears all the time he should get fired. Apart from that the food is always very good and tasty and all the other works apart from him are great

A clean store with friendly staff and fresh, healthy options.
Service
Take out
Meal type
Lunch
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 5

Worst subway I’ve been to, the chick working was acting like the cost of ingredients were coming directly out of her salary and was so stingy
Service
Take out
Meal type
Lunch

There is this one particular lady that works there, everytime she serves me she doesn't look like she wants to be in there at all and is very rude. Would not recommend.

Had one of the new off the grill wraps not to bad but could have been grilled for longer my one was cold and the cheese was not cooked so i was not happy thanks subway

Def not fast food!!! Waited over 15 mins to be served while the one staff member behind the counter struggled to complete the order for the one person in front of us.

The most incompetent employees I’ve come across. Couldn’t even make a wrap this is what I had when I opened it up. The workers have no training and cannot serve.

Not a great experience. Had BBQ bacon and egg roll, but the bacon was not cooked. If you're going to serve bacon on a roll then you need to cook it first …

The lady behind counter got aggrivated as I told her that I didn't what she put on my wrap. Refused to remake it. Poor English and very rude worst subway ever.

Punches well above its weight compared to other Subways. I have never had a bad sub there, which is impressive because I have had plenty of bad ones elsewhere.

I have nothing nice to say, giving a star is being generous. Won't be returning
Service
Take out
Meal type
Lunch
Price per person
$20–40

The staff are friendly. Good food. The garlic and cheese toastie is tasty and great value. Would be good to have a bit more family-friendly seating.

They have gotten my order wrong every time iv been, were outta bread and the most recent, their oven wasnt working. Always seems to be a let down.

Taste and Easy and quick
Service
Take out
Meal type
Lunch
Price per person
$20–40
Food: 5
Service: 5

Decent restaurant, a little bit small, and the outside area is a bit exposed but otherwise generally decent service and decent quality food

Good
Service
Take out
Meal type
Lunch
Price per person
$20–40
Food: 5
Service: 5
Atmosphere: 5

yummy
Service
Delivery
Meal type
Lunch
Price per person
$1–20
Food: 5
Service: 5
Atmosphere: 5

worst subway in australia please employ people who speak english as it is our national language if i could give u a 0star i would.

Staff don’t understand customers, don’t listen, and when you ask for a garlic toastie they don’t have garlic salt. Worst store.

5 stars for the friendliness of staff! It’s just a Subway at the end of the day but it’s the service that makes a difference.

It is what it is - Subway. Not the finest food, but predictably fresh and OK. The staff are always nice at this store.

Order the sub platter and was very very impressed ..staff were amazing
Service
Take out
Meal type
Lunch

Fantastic food. Great place to eat before heading to Central coast. Toilets and Free WiFi available in store....

I think it's highly overpriced and also it was a worst subway I ever had it tastes ugly and it's not even fresh

Lovely staff and service. Great place to have your meal.
Food: 4
Service: 5
Atmosphere: 5

Worst customer service I’ve ever had. Avoid at all cost
Food: 1
Service: 1
Atmosphere: 1

Staff didn't seem too happy to be there, felt like a burden to order :/ Over all the subway was good as usual

Worst subway ever, it was not toasted properly, tables were not clean, staff is not at all professional.

Was not well prepared, staff was in rush as it was crowded but didnt expect them to not toast properly

Plan ahead. Slowest Subway I've ever experienced. Two people in the queue and it took 15mins to order

Rudest staff ever
Service
Take out
Meal type
Lunch
Price per person
$20–40

Always fast and friendly service, food generally good, prefer this to other takeaway options.

Very helpful and friendly staff. Great place for a bite on a budget, and Very health too.

Most disgusting subway I’ve ever been to, ingredient are sub standard, staff are rude too

Terrible Toasting effort. Was stone cold after five minutes. Not good enough Subway.

Can't go wrong with subway :)
Food: 5
Service: 5
Atmosphere: 5

Great food and service!!
Food: 5
Service: 5
Atmosphere: 5

Counter girl was not helpful. I wanted to amend my order and she was not happy

Smelly shop, good food.
Food: 3
Service: 4
Atmosphere: 2

Possibly the best Subway in the universe. Fresh, fast, great service.

Good food for affordable prices, the service was fast and friendly

Staff were efficient but flies were hanging out in the food area.

Great for a heathy meal when I don't feel like cooking dinner.

Food is great, but the customer service needs improvement.

Very nice food & polite service from the gentleman owner!

Nice place fresh food attentive staff but expensive food

No toilet and very grumpy staff. Don’t waste your time.

Don’t do it, the Indian lady there is useless and rude.

Nice and delish, just need to work on presentation

Best subway Staff knows how tondesl with customer

Thankyou subway... exactly what I needed …

Close to the station. Satisfactory service.

Friendly staff and great customer service

Grwat delicious subway after a long walk.

I love subway. Bit skimpy on the spinach

Your average subway store, good staff

Above ground but still a great subway

Very good service and friendly staff

Got a BLT. It tasted of fish. Yuck.

Friendly staff and great service!

It's a Subway. Good for a Subway.

Service fast, very polite staff

Fine food but nasty bathroom.

Love subways service and food

Just like every other subway

Awesome spot for a feed !!!!

The food was incredible.