Beware of this 24hr location. I was working nights in the area and stopped by this location around 21:00 - 02:00 on average between 4 separate visits, 4 nights in a row. Disclaimer: It's a Subway. Wasn't expecting anything too extraordinary because well...it's a Subway. That being said there's a bit of a consistency expected when you go to a franchise restaurant. Nothing too terrible, nothing too great but you know exactly what to expect and what you're getting when you order it. Again, it's a franchise after all. My first visit to this location there was only one person working and the lineup was up to the door, and the wait was about 20 minutes but I had time to kill and was alright with it. I noticed a delivery person from Skip The Dishes waiting for his order and the person working told him to leave and that he wasn't going to make anything for Skip The Dishes as he'd rather serve the people waiting in line. If that's the case, why even be a part of Skip The Dishes? I did understand his reasoning though, he was getting overwhelmed. When it came time to order, they only had about 3x footlong pieces of white bread available and about 4x 6" pieces of various bread available. I asked why there wasn't a larger selection of bread and he said he didn't have any more bread or time to make more bread. Ok, understandable. Then while making the sub, there wasn't any mustard because they had ran out. Ok, it happens. I decided to read some reviews after and saw a lot of negative things about the food and how they seem to constantly run out of things, so I thought to myself I'd give this a little test and come here a few more times to see if there's a common reoccurring issue. After all, you'd figure if there was a shortage of bread they would come up with a contingency plan to ensure it wouldn't happen again and that they wouldn't be losing out on any possible revenue. Boy was I wrong about that!!! The second visit, there was only flat bread and about 6x 6" pieces of bread available. I asked why and he said that he didn't have time to make bread. It wasn't busy at all. As far as I know, they put the bread in the oven and leave it until it's done. He said if he was to make the bread, he'd be preoccupied for 3 straight hours and there's nobody else to make subs. I don't work at a Subway so I figured I'd give him the benefit of the doubt and take his word for it and that this is how they do things. The third visit there was the same bread issue, only this time there was only a handful of sauces to choose from as they ran out and they were also out of some vegetables. I just laughed at this and figured I'd get another 6" sub on a type of bread that wasn't my choice, again lol. I've never tried honey mustard on a sub before but since it was my only option aside from hot sauce, I gave it a go. Not too bad actually! Thumbs up to the honey mustard, you did a good job being all you could be and living up to being the sweeter, honeyer version of your standard counterpart. Subway on the other hand, thumbs down. The fourth visit, I walked up wondering what kind of issues I'd get myself into this time. Perhaps I'd only have the option of getting a 6" sub on Italian, with only salt & pepper, two slivers of red onion, a single olive and Sriracha as the available toppings. I was surprisingly disappointed that I didn't even get the opportunity to see what was lacking this go around as there was a sign on the door saying there wasn't ANY bread available and that they'd be closing early. I guess they forgot that Subway also offers options that don't require bread like salads and wraps etc. Perhaps I will go here again just to see what kind of issue will be brought up this time around. Maybe I'll only be able to get a handful of veggies served in a fountain drink cup with a side of mayonnaise for dipping as they'll probably run out of everything else. In conclusion, they purposely don't prepare enough veggies or bread to last throughout the night so they can close shop early. This is a great business plan for success, keep it up.

I genuinely have never had as bad of an experience anywhere near as much as today. Around 1230am I ordered a foot long combo (Diet Pepsi, 2 macadamia cookies). I also ordered a chopped cold cut salad with a smoky mustard dressing. I've had this before at other locations, this is my first time ordering anything from this location. I mainly only did because they were free delivery over $15 on Uber Eats. I recieved the order, everything is tied tightly in a plastic bag. I open it, only the salad and the sub is there. I know its not Uber Eats, its Subway. They didnt pack my other items. I kindly called them saying that I made an order not long ago, gave the information on my order and I was replied to incredibly rudely. The guy on the phone blamed MY Uber eats driver saying that they packed everything and he mustve lost the rest. I explained no, the bag was tied tight. He delivers it, you make and pack it. He was very adament that he packed it and my driver just lost it. I replied saying no, you didnt pack the items I paid for. What an unprofessional response and I happily hung up on him. I contacted my Uber Eats driver, he went above and beyond and actually drove back to this Subway to let them know they screwed up. They again blamed him to his face saying it was his fault and they packed everything. Eventually they ended up packing up the remaining items I paid for to which they did NOT give originally. My driver was on the phone with me during this encounter, he goes back to his car and counts the cookies. They only gave 5 cookies, there should be 8. He went back, I heard some arguing and he got the remaining 3 cookies. He comes back, I of course tip him nicely. I go to eat my salad and I near almost threw up. My salad was not chopped like I asked, they literally threw the lettuce in the bowl and my requested toppings carelessly ontop. Then giant thick globs of the smoky mustard, I did notice there was mayonnaise as well which I didnt ask for. Even mixing the salad, it was sopping wet with this and it was like eating mayonnaise with a spoon. I couldnt stop gagging, absolutely disturbing and HORRID experience. I really wish I could get my hard earned money back, it was not worth it.

Been there about 10 times now and every time I think to myself “this is the last time”! Today I got 3 subs and ordered 3 large soups. I asked the more mature women who initially took my order what soup was available… she pointed to the sign … so apparently broccoli or chicken … so I asked for 2 broccoli and 1 chicken. There wasn’t enough soup of either kind in total to give me 3 large cups of soup at 11:55 am just at lunchtime. I’m so annoyed by this because this is a regular occurrence in my experience. Also, my herb & cheese sub bread was harder than it should be ( stale or overcooked… I’m not sure. Not enjoyable We add very little in terms of variety to our subs.. so I ask simply for onions and lots of cucumbers… and yet no more was added. Maybe this location is instructed to keep it minimal??…but maybe consider to use discretion when we ask for so few toppings! I NEVER write reviews, but this really needs to be addressed.

Ive tried to order food twice in the middle of the night and both times the same worker told me i couldnt use debit because the system is updating or something so he wanted me to use cash. Normally i wouldnt mind but this guy is so rude that i walked out both times. I will NOT go back a third time. He wasnt apologetic or sympathetic to the inconvenience of needing to pay with only cash, he basically shrugged me off both times with a huge negative attitude . Obviously he just doesnt care about returning customers. Theres lots of other places to eat i dont need to go to a place where the workers dont care about their job or the customers.

1 star because i couldn't make a negative score, worst service in a subway restaurant ever..very cheap portions.. the indian lady who put the shredded cheese use her fingers instead of the measuring cup.. they doesn't care if you are vegetarian or not and use dirty gloves and knifes with meat chunks to cut your veggie sandwich.. people aren't friendly and doesn't know the meaning of the smile... bathrooms are disgusting! if i can i will call the Subway head office on them..
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

We couldn’t decide what to eat and just settled for subway; I honestly walked into the store with a “ugh subway” mentality just from consistent bad experiences. BUT I was completely wrong and shocked at the great service provided to us by Ali and Methaq! They were extremely nice employees! I would have never expected to have such a nice experience buying subway. Oh! and the store was SUPER clean. I will definitely remember this subway experience. Thanks Ali and Mathaq!
Service
Take out
Meal type
Dinner
Price per person
$20–30

Don’t bother with this subway. As soon as you enter and bother the employee from watching YouTube on her phone, we then enter witch mode. She was so rude, didn’t say hi, what you want? I always get the same sub footlong Chicken Caesar with all veggies. She barely added anything, had I noticed I would have absolutely spoken up. This was flatter than a sandwich and I normally eat only half and save the rest. Not this time. It was so bad I’m not going back. This was December 29 at 4:15 PM. I hate this location.

Ordered from this subway twice now. 6 months apart. First time the veggie sub was good and done how I like it. However, they sent all the wrong combo items and none of the cookies we ordered. Tonight I ordered and the sub was wrong, the chips were wrong, but the drink was right. Consistency is lacking here. Also, no one picked up the phone. Tried 3 times over 1 hour to see if they had the bread I wanted before placing an order.
Service
Delivery
Meal type
Dinner
Price per person
$10–20

I was not at all impressed with this location... I enjoy subway normally but the restaurant was dirty. The washroom sink was not cleaned very well. The washroom smelled of old urine. I ordered my sub and the guy did not even speak English. Telling him what I wanted was very difficult. When he was called to the front he didn’t even wash his hands! He was literally chewing over my sub and talking to me with his mouth full . I will not be returning to this location unfortunately. I was not able to eat my sub

This is the worst Subway service I ever had. I went to the store at approximately 12:30 AM today and the service was so bad. They also asked me to pay extra for some sauces, some veggies, and even Mozeralla cheese for 4$!!!!! The staff attitude was so terrible and disrespectful, and they didn’t explain or show me the policy that says that. Do not recommend at all… Unfortunately, this is my first low review to a business ever and hope my last.
Food: 1
Service: 1
Atmosphere: 1

Tushar was a trooper behind the counter. Begin completely alone in the store during a rush and staying past his shift because his replacement decided they weren't coming in to work. While waiting in line, myself and other customers watched him patiently server a super picky customer from hell... I wanted to slap the customer in the back of the head to smarten them up. Anyways, Tushar was pleasant and great to deal with... he deserves praise!

I don't think the AC was on and felt rushed to finish and get out because of how uncomfortably hot it was and one of the staff was absolutely miserable. The young man with the long hair though is extremely pleasant, welcoming, professional and friendly. Made who look even more obvious ;)
Meal type
Dinner
Price per person
$20–30
Food: 4
Service: 2
Atmosphere: 2
Recommended dishes
Sandwich

Went there midnight and saw staff using the same gloves to make 4 foot long and upon asking to change the gloves while making mine gave me a bad look and showed pretty bad attitude. Guy with the glass was serving. No hygiene what so ever. And pretty bad customer service. 24/7, but disappointment.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

Guy behind the counter was just looking down and mumbling. I order the breakfast steak and egg sanwhich. After paying, I realized I was overcharged. When I asked why I was charged $6.80 for a $4.49 sandwich the guy says “you ordered extra steak”. When I corrected him, he just said, “well you got the extra steak”... intentional overcharge in my opinion. A location with this type of management should be avoided.

Not our normal Subway. Manager is just lovely, and absolutely cares about what she is serving and putting out there. Super fun and professional staff. Who knew ordering sandwiches could be so much fun!!! You all were wonderful and food was on point. Thank you. Now you're our normal Subway. Thanks again
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5

Yesterday, I ordered a footlong Sweet Onion Chicken Teriyaki and Cicken & bacon ranch salad through Door Dash for my elderly parents. The salad for my mom was okay but the sub for my father came with no chicken or olives. It was a simple order, chicken, cheese, lettuce, tomato, black olives and light mayonnaise. How can make a chicken sandwich with no chicken? I will never order from there anymore.

If I could put a negative review I would. Lady gave me 2 slices of onion, I asked for more she said it was an extra charge. Ended up giving me a few more slices for $3.00 then proceeded to ONLY give me 3 slices of cucumbers when I asked for it. Very very stingy. Got charged for 2 whole onions and got 2 extra thin slices thievery.
Food: 1
Service: 1
Atmosphere: 1

Terrible customer service they only care about taking your money. They’re so cheap with the food they put little pieces they never give what you pay for. Don’t recommend going.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
Recommended dishes
Green Goddess

Great service and friendly staff! I had a group of 10 boys for my son's birthday, and they went out of their way to serve us, including opening up a seating area for us and singing "Happy Birthday" to my son. The boys had a blast and enjoyed their subs. Thank you
Service
Dine in
Meal type
Lunch
Price per person
$10–20

The best subway I’ve ever been in. Has nothing to do with those crusty subways,so clean, suitable decor, good food and the staff are amazing they are so friendly especially a guy with a beard (sorry I don’t know his name ) he was so friendly and made the best sub I’ve ever ate!!! I’m never changing this location ❤️ …

Went to this location a few times for the lunch special over the past few weeks. The manager was personable and friendly. However, when I went in to the restaurant this afternoon, the women working at the cash tried to charge me regular price; when I went to speak to the manager, he denied that the special every existed.

Service was good, went in the afternoon, no one was in the restaurant however the floors were filthy and the glass full of fingerprints. It looks like it hasn’t been clean for days. Celine dion was blasting on repeat …. Couldn’t wait to leave!!
Service
Dine in
Meal type
Lunch
Price per person
$10–20

Maybe you should offer the products on your menus. Why advertise signature wraps of you don’t have them, why advertise guacamole if you don’t have it. Who offers to sell a fountain drink and then you find out there is no ice. My suggestion, go to another subway while the owner of this one Lear’s how to run a business.

Been consistent for a while lately - love coming to this subway!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sandwich
Parking space
Plenty of parking
Parking options
Free parking lot

I'm always there late at night 11:30-midnight after in finish work. You're staff are always polite and make a great sammich. Thank you
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Cookies, Sandwich

Super bad service, it was no customer when I came and the guy was playing on his cell phone and looked at me and dropped the cell phone on the table. He gave me a feeling like what you brought you now he is not in the mood. Was so angry,, Dear Owner,, I think you could check your employe and put some notes.

Since the new owners this location has been horrible. The worst customer service and food contamination, I wish I could give 0 star. Save your health and money.
Service
Dine in
Meal type
Lunch
Dietary restrictions
The use the same knife for everything and it’s note the cleanest place.

Very poor service ! ordered a foot long chicken Teriyaki hoping it's same as other Subs in this world ! the woman surprised me how cheap she was! she picked the small pieces one by one! seems like she was joking!! I thought it was a joke or JUST FOR LAUGHS prank !! never come back to this cheap place !!

Terrible Service was slow It took 20 minutes to order and there were only 2 persons I ordered the egg and cheese on English muffin It was not toasted and it tasted like sawdust as well as being cold Subway was good years ago but has gone downhill This is not my first time and it is stilll bad

Good food and lots of new promo options
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sweet Onion Chicken Teriyaki, Soups
Kid-friendliness
Good portion and healthy options

Booth tables are unstable and will bend when you put any weight on them. Staff were notified and they said, "we know, they won't get changed out".
Service
Dine in
Meal type
Lunch
Price per person
$10–20
Food: 4
Service: 3
Atmosphere: 1

This place has got to be the worst subway I’ve ever been too, do not recommend. Employees are as clueless as a box of rocks. Not coming back!
Service
Dine in
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

It is so perfect, and you guys has the best overnight workers ever, especially Amrit
Service
Take out
Meal type
Dinner
Price per person
$10–20
Vegetarian options
A fresh vegetables.
Parking
Perfect area, and a lot of parking spaces.

I ordered meat balls the bread was dry and cold the meat wasn't good and cold ...very cheap on the vegetables...i ate half and ended the rest in the garbage...i didn't feel good after I ate and I believe something wasn't right...i will never go back to this location!

Methaq was the person behind the counter helping me. He was very polite and very professional, i hope his manager sees what i saw in him when i went. He definitely deserves to be praised.
Service
Take out
Meal type
Dinner
Price per person
$10–20

GO here often for lunch - usual Subway fare - fresh food and friendly staff. But recently it has changed ownership, and we even got a "how's your meal", which was very nice, I must say. Line can be quite long at lunch, but usual moves quickly. Plenty of seating.

I couldn’t believe how dirty the place was! I was happy to be in my wheelchair and didn’t have to sit on any of those benches and chair. The table was very dirty and when I asked the employee to clean it, she rolled her eyes backwards. When

The bathroom was absolutely disgusting. The toilet seat had pee all over it & baked on like it’s been like that for days!!! I told the girl working there and she told me well you don’t have to use it!! If they can’t clean their bathroom how

Poor service along with no ice in the fountain drink machine nor pop. To add the owner who is in all the time, walks around with a headphone in his ear and wears sweatpants. Being the owner I would think dressing a little nicer would occur

D is the best sandwich artist in town! Always happy to see you!
Service
Take out
Meal type
Dinner
Price per person
$1–10
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Sandwich

Horrible experience I saw a beetle walking around in the pickles told the guy about it and he just picked it out while wearing the same glove that he finished making my sandwich with didn't throw out the pickles or anything

Gross location. Food all over the floor and management nowhere to be found. Would not recommend this location.
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1

There's this one chubby short indian lady who is extremely rude! Terrible customer service ! Terrible subs! Avoid ! She worked the morning shift at around 7am!
Food: 1
Service: 1
Atmosphere: 1

As soon as I walked in, guy behind counter swore under his breath and asked what I wanted. I asked if they were still doing breakfast and he said no it's done at 11. At the time it was 10:35..

Just received ubereats order, usually this restaurant gives good food but today it gave me the bread which is so hard, seems like last night whole wheat. Disappointed Morning and Breakfast..

Service was below par to most subway's. Had to tell him 4 times to add more salad, that's all I put in it with sauce and pepper, he got frustrated and emptied the bottle of pepper in it.....

Its subway always reasonably priced and fast Service. They had a couple guys working in there with messy hair and couldn't make a sandwich to save there lives . But that has changed

The guy who was working tonight made the best subway I've ever had. He flattened the bread a lot which made it toasty and not hard like usual when he toasted it. It was amazing!!!!!

Service was great. But the bread is usually a bit undercooked or something at this location.
Service
Take out
Meal type
Dinner
Price per person
$1–10

This subway seems like it is run far better than most. Comfy seating, always clean, friendly staff. Probably the best location I've gone to (and I've been to many).

Best subway in ottawa is gloucester mall! Such nice workers, follow directions so well! Extra clean and best service I have had at a subway, definitely recommend

Staff were miserable. Soda machine was broken . I wanted a combo forced to pay extra for bottle. Bread was stale ,place dirty I ll never go back to that location

Quick and effective service.
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 4
Service: 5
Atmosphere: 3

Extremely friendly staff. Spoke to the store manager. She was fantastic. Will go out of my way to go to this specific subway. Good service is hard to find More

Ran out of everything had table holders describing donate get cookies staff new nothing about it and they ran out of meatballs at 1700 can't make any more.

This place is never open 24/7 your workers always lock the doors and go on breaks. Not worth going there for the SLIGHT chance they deside to work

Good staff and sandwiches are very well made not like other places where they put a little and you gotta force them to put more of each toppings

Amazing experience. Woman who made our sandwiches was very kind!
Service
Take out
Meal type
Dinner
Price per person
$20–30

Good, fast service during the day but bad, rude service and always running out of things late at night after all other subways are closed.

Methaq a subway employee who works behind the counter has the most polite manners I have seen in that store he deserves a raise:)

Clean and room to sit for a few. Friendly and courteous. Serves the food in a professional and careful manner. Good seating.

This location is my favorite. It's 24h, has comfortable seating, and usually not too busy. Free wifi is always a plus too

I want for lunch at 2: 30 pm and Charles was amazing energetic and friendly that's an excellent customer service. …

This super sweet girl was very kind and helpful and made my sandwich to perfection, very happy and very satisfied. 10/10

Dear Subway, Please update your site. Very disappointed. Wasted gas to go to this posted 24 hour location for nothing.

Walked up to the door, saw 3 employees hanging around the prep area with no masks, turned around and left.

Very Friendly people, specially MOE, good service my man, will see you soon
Service
Take out

Never accepts uber eats and never delivers why are you on Uber eats if you cancel every order???

Asked for lots and lots of pickles and had 3. Horrible service. Will never order from here again

Guess none like to work in this place cam even fulfill a order minus 10 for you guys.

Nice place to eat, staff are well trained, store is clean, nice place to work as well

worst one I go to for sure
Meal type
Lunch
Price per person
$10–20

Decent fast service. All produce was fresh and tomatoes were nice for a change

Ice machine has been broken for at least 5 days. Owner is aware does nothing.

They don’t no the combo
Food: 1
Service: 1
Atmosphere: 1

Excellent service. Open 24hrs. Can't go wrong on this subway location.

Open 24/7 great service from the late shift crew always

Brown lettus. White tomatoes Freezer burnt cucumbers.

They are very slow but the food is kind of delicious

Super lazy staff
Service
Take out