I bought a wood burning insert for my fireplace from Sutter Home back in 2018 and recently ran into a hiccup with the chimney sweep being able to clean it out. Megan and Sean at Sutter Home worked to find a solution to this and help coordinate a successful resolution. Excellent customer service!

We had a gas fireplace installed by these folks a couple years ago and they've stood behind their product and work ever since. I just called with a question and Don walked me through the solution (turned out to be an easy fix). Very highly recommend this place. Thanks Sutter!

Big thanks to Jim Askervold who help us out there! We got some issues about our firepit which even not sold by that store, and Jim give us great advices! Very good service! If I need something to replace in the future will definitely go to this store.

I have worked with Sutter Home and Hearth as a General Contractor for years. They are extremely professional and have wonderful customer service. I have worked with other fireplace companies in the area and none are as good as Sutter Home and Hearth.

We bought an old, project yacht with a propane fireplace already installed. Sutter may or may not have installed it originally but they came out and inspected it, serviced it, and got it up and running for us for a very fair service charge.

Amazingly, Sutter Home & Hearth has been answering the same phone and sending out service technicians to us on Vashon Island for 27 years. This is the old fashioned, customer comes first kind of service. The most recent tech, Zach, cleaned

We just had a new gas fireplace insert installed in my home by Sutter Home and Hearth and the whole experience was delightful from start to finish. We went in on a Sunday morning to the Ballard location looking for some information and Jim

Went there last night to purchase a small stand fire poker set. No one in the store except myself and my wife. Talk to the man at the counter who said thats all we have as he pointed to the other sets. He said he might have some in other

For 25 years my gas stove quit working. I had been told before that parts were no longer available for it. After receiving a phone call from Van in answer to my email to Sutter and a few emails, he found that my stove wasn't the brand we

We had a great experience with Sutter Home & Hearth! Hailey helped us select a gas insert brand and design that would go well with our 1960s home. Mike came out to do the measurements and estimate and was very professional, knowledgeable

Total waste of time and money. Though we had no issues with our unit, we paid for a standard regular preventative service for an advertised price - solicited by them - and then they tried to charge us 20% more. After service, the unit -

We bought a fireplace 18 months ago and love it. Jim assisted us during this process. He is outstanding.. quite knowledgeable about the specifics of each fireplace, pros n cons, as well as hook up as we needed a gas line first. Recently

We had gas inserts placed by SH&H and were very pleased with their sales, estimators, and install teams. I found everyone to be respectful and knowledgeable about their products. We ran into an issue with an odor after the installation,

We removed 2 wood burning inserts and replaced them with gas inserts 2 years ago. We looked at several sources, including installers who only had an online presence, but every friend we consulted strongly suggested Sutter. We valued the

Shout out to Megan who answers the phone at Sutter Home & Hearth. She is exceptionally knowledgeable and very helpful. I called with a question about power outage function, expecting to be told a technician would call me back. Instead,

I do not recommend using Sutter Home and Hearth for installation and service. They carry the best of products but their customer service is very poor. It was difficult extracting info from the salesperson, I suspect they were not well

We wanted to purchase a gas insert for an existing fierplace. We found the selection of product and the staff knowledge very helpful in selecting a fireplace that matched our needs. The pre-installation visit was throuigh and gave us

The original Clark charged me rather quickly asking if he could assist me.I informed him that I was looking for a gasket seal for a vintage stove that was no longer manufactured. He then proceeded to asked me several s specific size

We've been dreaming of a gas stove for years and when the time came to order and install it, we wouldn't have gone anywhere else. Extremely prompt service (even sooner than they estimated), efficient and beautiful work.

Sutter did an electric fireplace insert in my condo and I really can’t speak highly enough of them. The total bill was less than I expected, and they managed to install a week ahead of schedule.

Sutter is my go to spot for BBQ and accessories. The team,here is friendly, knowledgeable, and engaging. They carry the best equipment, charcol, tools and grills in the area. Give them a shot

The staff at Sutter was extremely friendly and knowledgeable. I couldn’t imagine buying my fireplace inserts anywhere else! I would definitely recommend Sutter to all my friends and family!

The staff was very knowledgeable and helped us decide which wood stove would be best for us. They went through all the details for installation, pipe size, placement, everything. Very happy

Ran in for charcoal, left with a Looft Lighter. Took the advice of the knowledgable salesperson (Darren?), and wow, what a better way to light our egg. Saves a TON of time. THANK YOU!

Thank you guys for your awesome service and help with a minor issue that I expected to take weeks, only took a few days and you updated me every step of the way. Stellar service.

We have a 10 year old Weber Grill that was in need of some new parts. Don handled all of the communication with Weber making sure I had the correct parts number.

Helpful service and broad selection of grills. Prices were the same as if buying our Weber directly, or via Amazon. Nice to be able to support local business.

We dropped by for some BBQ equipment and they were really helpful, also there was everything you would ever want. The pizza ovens are the bomb!

I need to replace my mom's gas fireplace rocks and logs. I was happily, immediately greeted and offered help by a nice gentleman. Until I

Great selection and very knowledgeable staff, especially if you live in the city and have to work around small decks and backyards.

Very helpful and knowledgeable. Low pressure. Lots of selections on display to help make a decision (we bought a gas fireplace)

Nathan and the staff at Sutter were super generous with their time and helpful in helping me sort out my fireplace issue.

Good sales and support for Green Egg, charcoal and related products; always helpful with accessories and questions.

They couldn't be more knowledgeable or helpful. New ownership seems every it as good as the old ownership.

Great people and really knowledgeable. I'm like a kid in a candy store everytime I visit the BBQ wall

No one answers the phone Need a 32 X 30 electric fireplace insert

Very knowledgeable and large selection of inserts, and BBQs.

Excellent service and products. We love our new woodstove

Fantastic new Mendota fireplace displays!

Friendly and great service.