I moved from JHB where I had the best service(Bramley Suzuki) to Somerset West(Helderberg Suzuki) where I had the worst service I have ever had. When I brought my car in for the first time last year, I had bad service from them and I thought maybe it was a one-time thing, but this time around I had to bring my car in 4 times for a service because the woman in charge "Liz" seems to be so confused about everything. Looks like she is running around like a headless chicken not knowing what is happening and it's not because it was just a busy day. It seems to be every time I get there. If it's not the parts that she forgot to order, it's the days she forgot to book my car so I arrived and she forgot she booked me to come in. And if it's not the above she forgets to invoice me for the parts she forgot to order in the first place. And so now I have to go back to pay for something she should have sorted out when I was there. I am honestly considering moving to another brand because I am stuck with the worst service center in Somerset and there is no other service center close enough.

If I could give it 0 stars I would! Literally the worst service I have ever experienced! Every time I go for a service the place never has any of my details on their record - I went to Suzuki Stellenbosch because I was fed up with this place only to find out that the Helderberg branch had never changed the ownership details when they had sold the car to me - hence never knowing who I was. I was also informed that the Helderberg branch had picked up problems during services but never told me about any of them - despite noting them on their service database. Suzuki Helderberg also tried to charge me almost R2000 for new wiper blades, which the Stellenbosch Suzuki staff were shocked about as they informed me that they only charge R300 for wiper blades!!! When I tried to contact Suzuki Helderberg they said they would contact me back in around 20 minutes. 4 hours later I had to phone them back, and the service manager's response was "I am busy now & don't have time for you and my assistant is not here". Bad customer service all round & dishonest dealing. Avoid at all costs!

Suzuki makes great cars. Buy and service them somewhere else. We had to back go 4 times after the cars first service because of them messing up. Drive ot all the way and leave the cwr for a day to find out they don't have the part. Wait weeks. Went back, they dropped us off at the mall and forgot us. We had to call them at 5 to remind them about us. Then we were put on a list for a courtesy car for months. Finally got time to do the whole 2 car logistics ourselves finally. But don't expect them to call you when your car is done, or let you know. Ever. And trust me, they will make excuses and jusy straight out lie about why you are waiting an hour for the car they said is ready already while they do a rush job I guess. I don't normally post long negative reviews but I have time. Since I am waiting for my car agsin. Along with three other disgruntled customers. Suzuki SA please sort this out. We are not coming back.

If you need to buy a car, ask for Anthony Luyt. One of the most straightforward and honest salesman I have come across! He will tell you like it is with no hidden costs that most of them hide to make a sale. You can ask him a thousand things and he will have an answer or get one for you. Their service department however, is not the best and lack courtesy cars. I've been waiting months for a warranty claim to be processed. They now need to keep my car TWO WEEKS for monitoring. Monitor what? Either Suzuki SA is playing games or Helderberg. Nonetheless, i've become a regular visitor here. Front desk staff always welcoming and smiling, ready to point you in the right direction.

I just want to say how impressed I am with the service that I received at Suzuki Helderberg! There was an unintentional mistake that happened during the service that caused a big issue. I emailed the dealership and within 15mins Andre Swart, the dealer principal, called me to apologise for the mishap and went to extraordinary lengths to resolve the matter completely to my satisfaction. Problems can happen at any dealership, but is how those problems are handled that really tells you more about the dealership. I just want to thank Andre and his staff for your extraordinary service! I highly recommend this dealership!

Have been battling for more than a month to get my Suzuki booked in for a required repair. For the past two weeks I have also had an issue with my Suzuki's alarm that triggers intermittently when the vehicle is locked, so my vehicle is stuck in the garage at home. I've had my Suzuki serviced a couple of times before at Suzuki Helderberg and the service has always been helpful and professional, so not sure what is causing the lack of workshop space at the moment, but it is causing some frustration. It would be appreciated if this could be addressed.

When it used to be an Alfa branch we bought a car there. The sales agent we dealt with was very friendly and helpful. Their after sale service however is terrible. Received our brand new car with a faulty door handle and after months of battle with little to no communication being received from them and multiple trips in to try and get answers the new part finally arrived. We drove the 100km to get there only to find out it is the wrong color for our vehicle. We subsequently just traded the car in for a Mazda and have never been happier

Pathetic customer service. My wife took our Jimney in for a service and they were extremely rude to her over the phone. Promised a phone call when it was ready which never came. So we drove there and there was not a soul in sight at reception or in the workshop who could actually tell us if our vehicle had been serviced. This was at 4:30pm after they were certain it would be ready by 3. The attitude towards paying customers is disgraceful. We will not be back, and will happily take it to Stellenbosch despite it being further away.

Of all the car dealerships I've dealt with, and there's been a few, Suzuki Helderburg has got to be the absolute worst by far. I bought a Suzuki Brezza from them a year ago. Kolene van der Vyfer. Malicious. Incompetent. Conceited. It took her a week to attend to a simple error concerning my license number. And as for that little stunt you pulled, making me drive my brand new car through an extremely small space in the hopes that I scratch it. There's something wrong with you, lady. Carey Smorenburg.

I purchased my suzuki swift cash from suzuki ermelo. What service. Fantastic. After sale care. BRILLIANT. CARE. COMPASSION. UNDERSTANDING. GREAT SERVICE. Unfortunately I can't say the same for helderberg. It was unfortunate that for some or other reason my key became unpaired with my car while on vacation in the western Cape. I ask you WHO CARRIES THEIR SPARE CAR KEY WITH THEM? What I was told would take only an hour TOOK OVER 24. NO COURTESY CAR. I won't

First Impressions… 90000 km service 2 hours to wash and vacuum off site ??? Quoted on the following : R10 k for brake & disc replacement on a 7 Yr old Jimny ??? R2200 for shims & balancing No Parts on site Needs to be ordered BUT first pay for the parts then it get ordered Any other issues on the vehicle … needs to be booked for 2nd /3rd time to look at … and the above process starts Make your own assumptions Most probably won’t do this again …

I recently bought a vehicle from them which was in superb condition and reasonable priced. The sales lady, Dominigue Gerlach, that helped me was very professional and friendly. When I went to fetch my vehicle everything, registration and licencing were done. The rest of the staff is friendly and helpful. The place itself is neat and their vehicles clean and neat. I am giving them a five star service and highly recommend them as a car dealer.

Reviewing the Alfa Romeo part of the shop: Had my car for more than 3 weeks for a few basic parts. Service deparmemt called me and told me I could come and fetch the car, only to witness that my car was still in the air, unable to start. Once I started dealing with the lady with short red hair did the service improve immensely. She kept me up to Date and definitly sped the process up. 5 stars for her, 2 stars for the service department.

Very Poor service...tried to book my wife's Suzuki SX4 for 100000 service. No response from anybody. Phoned repeatedly... Companies that moan about everything ...poor , poor me..covert/economy..etc...Look at yourselves...before laying off staff. At the end...tracked down..Dealer Principal...at least he did try..but I cannot trust a company that is not customer orientated when it comes to the safety of my car.

My father bought a brand new Suzuki Baleno at this dealership. From day one we experienced a serious problem with the car. The experience at this dealership has been terrible. They lack communication, because we have been contacting them, to always get a response from them being busy or not available. Please get a move on, we do not have time to waste. We have been waiting for too long.

Very bad after service. Don't get back to a person. Always problems with there phones. Sales people don't answer there mobile phones. Don't sort out problems. Parts department don't get back to a person. Use back yard people to do the smash and grab behind a car wash. I don't recommend them rather go to Suzuki Stellenbosch they more helpful.

Was on a test drive with a Suzuki Grand Vitara from a different dealership (not Suzuki) and just popped in to get a professional opinion on the vehicle. The client service was fantastic. Went back again to inspect the vehicle (that was serviced at Helderberg Suzuki) and got exactly the same treatment. Well done!

Great customer service and response time! The vehicle purchase process was quick and interactive. Vehicle registration was completed before collection A special shout out to Anthony, he really went over and above the expectation. I would definitely recommend the dealership

The absolute worst service I've EVER experienced! Told to come collect the car at 4.30 it's now 5 and we are STILL WAITING! When we walked in we were directed to a lady who literally waved us away and told us to go sit. Disgusted! I wish I could rate -10

Reception is a dragg. First they loose a customers vehicle key, leaving another parked in, then they try to invoice a customer more than they quoted them. If youre looking for fast reliable service id suggest you dont use this place.

Very friendly service at reception and throughout the whole process, of dropping us off and picking us up again to fetch the vehicle. Everything regarding the service of the vehicle was handled promptly and in detail.

Very poor service. Have had problems with my Jimny since I took it here. One screw popped out of the top of my engine after it had been there. They didn't even tighten the screws... Shameful really.

Like Suzuki in Worcester presales service is pathetic. In my case this relates to the Jimny, as it's such a popular model no real effort is made to make a sale. The attitude is take it or leave it!

Kolene was a very helpful, cheerful sales person. Thank you for your assistance. It was a pleasure dealing with her. Would recommend purchasing your next vehicle form her and Suzuki Helderberg.

Worst experience at a car dealership....inaccurate quotes and rude staff(REFFERING TO ONE PERSON IN PARTICULAR).can get into a story but rather not.I will never go there again.GOOD RIDDENS

Best service I've ever received from any dealership. They deserve 6 stars. Bearing in mind that I'm a no nonsense kind of person. Can definitely recommend them for after sales service.

Price seen online is not the same when u view the vehicle. I can understand the on the road fees and licensing. More than R100000 difference as seen on the website.

Best service received at Suzuki Helderberg, than from any car dealership in western cape. Awesome sales persons and all. Wont support other car dealerships again.

I had the worst experience with Suzuki Helderberg. I had to phone 4 times to make a service booking.On the 4th call - I asked for a manager.This is ridiculous.

Great staff, great atmosphere and very accommodating to helping you get your objective. Definitely the right place to go to when you want to buy a car

Really nice garage if you are looking to buy a Jimny. They offer free coffee and test drives. They also seem to offer good prices on trade in as well.

They were very busy and a little curt at first, but redeemed themselves by keeping me in the loop as to how my service was going. Reasonable prices

Seriously thinking of buying a Suzuki Swift, awesome salesman Rui, great product knowledge, and full of great ideas, blessings Leslie and Charmaine

Very friendly receptionist and the sales lady was helpful and very friendly too. Love their display. Wish I could afford to buy the Suzuki Baleno.

Great ride with friendly driver and clean car. I will use Uber whenever i need good, friendly, efficient and prompt service. Thank you.

Absolute horrible service from the service department and the service manager! Will recommend that you steer clear of this dealership.

They charge R135 for consumables and it was a computer job!! Say its for a wash! Never asked for a wash. Other agents wash for free!

First impression, no prices on cars!!! Please when I enter a place I want to see the prices, deposit and monthly payments.

I am going through a painful experience with this dealership. I am glad to report that the impasse has been resolved!

Went there and spoke English then got an email in Afrikaans. I can speak to the language but this is not professional

All questions on model , prices , servicing spares answered , test drive went , very interested in the Baleno Auto

Welcoming staff with extensive customer care. You can see why they were voted Best Suzuki Dealership of the year.

A regular point of business and have always been treated well. Quinton at parts has always gone the extra mile.

Worst dealer experience of all time. Complaning just results in a sarcastic responce. Do not ask for Phillip

Friendly and very competent service rendered by Jaco with the purchase of a new Suzuki Jimny GLX auto

Like all Zook branches.. They have great service, always pleasure tovwork with their parts devision

Really an experience to do business with Suzuki, excellent vehicles and professional salesman.

Poor communication between departments. Overall very unorganized and disappointing experience.

Super friendly service department. Vincent was knowledgeable and great with my mom’s requests

Absolutely the best all round Forget honda or toyota in fact all the others I promise you

Suzuki Helderberg is the best.Thank you Dominique for sorting out my remote.You rock!!!!!

We went to look at the new Jimnys. Sadly the new sales car section was not very helpful.

In excellent condition and follows the Covid19 protocol, the service was excellent.

Wish there was a no-star rating option. Worst service ever. Utterly disappointing.

Bad service. 2nd h vehicle received in bad shape. 101 point service a complete lie

Excellent service! Thank you to Johan and Wynand for your expert assistance.

Great customer service from sales right through to the service department.

They don't do their job. Parts aren't ordered, they just ignore the order.

Labour is an absolute rip off to the point that it is in line with a joke

Kind and friendly staff. Communication is prompt. No hassles, no issues!

Awesome service.... They go the xtra mile. Will recommend them anytime

Good place to have your Suzuki service. Professional and transparent.

Before and after sales service from Louise and Nazeem is excellent!

Spares department extremely pleasant and helpful excellent service

My daughter bought her next car here, great service from Shane....

Sales person we dealt with was lovely. Professional and friendly.

Would be better if some one actually mans and answers the phones

Good service from Jaco always friendly and willing to assist.

Test driving was a breeze and the staff were really friendly.

Amazing team, friendly professional service and great cars

I have always received exceptional service from them.

Excellent service that goes beyond what is required.

Got great service and advice from Rui. Thank you!!

Felt like home, friendly they are. Thanks Phillip.

Very friendly service from the service department

Always a pleasure to do business with you guys

Quick, friendly service! Highly recommended!

Great service, well managed, good dealership

Not good service from the parts department!!

Efficient,professional,reliable and friendly

Always excellent service and friendliness

Good customer service, thank you Louise

Great staff thank you Sone and ataff

Thank you for your friendly service.

Friendly staff and very neat …

Excellent sevice and very friendly.

Fantastic service. Speak to Phillip

Amazing service from amazing staff.

Best service ever, friendly people

Friendly and professional service!

Friendly service from sales staff.

Friendly and knowledgeable staff.

Very friendly and helpfull staff

Excellent and friendly service!!

Great service, great dealership

Very efficient, great service

Excellent service. Thank you.

Outstanding customer service.

Friendly and competent staff.

Clean and very helpful staff