Parked my car at T2 Valet Parking 31st March to 14th April 2023. When I parked my car the staff were helpful and we had no issues. On my return they pointed me to where my car was parked and had to squeeze through the back door as the cars were parked so close I couldn't get in the drivers side or passengers side doors. I then did the standard walk around the car that everyone would do to check it and found 3 deep scratches on the drivers side and passenger side panels. I asked the staff if they could provide any info as to what happened as these scratches were not there when we dropped the car off. The woman was very helpful and contacted her manager Vi immediately who after a few minutes, arrived and took my details and some photos and said he would contact his manager. He advised that his manager would contact me to figure out what can be done about the scratches. It is now the end of May and after several phone call attempts and email to Sydney airport parking, not a single person has reached out or responded. My car still has the scratches on it and looks like this is the only option I have left to try and obtain a response with regard to this situation. Such a shame that management have no follow through in these situations and the customers have to resort to chasing the parking company in the hope that something can be sorted out.

I valet parked my car at Pronto T2 for the day to attend an airport meeting and asked for the car to be washed. I picked the car up in the late afternoon and noticed several days later than the driver's pillar fabric trim has been severely abraded and torn. The only possible explanation is that the cleaner had repeatedly dragged the corrugated plastic vacuum hose from the front seat into the back to vacuum the back seat area. I spoke to the staff at Pronto several days later and was told the manager was absent. I emailed the manager, German Espin on several occasions with photographs of the damage and was told that ..." My immediate Operations Manager is on leave at the moment so I have asked further advise to upper management. We will get back to you as soon as a decision is been made". No one has contacted me to date and I have repaired the damage at my own cost. Perhaps this post will prompt a response but I suspect I will continue to hear nothing as customer service does not seem a high priority for Pronto. My advice to all potential Pronto customers is ... Park at your own risk and NEVER EVER ask for your car to be washed. May 12 update ... no response at all from Pronto. Are these people conscious or do they just not give a st,,ff about their customers?

Can we share a horrible story? We parked the car in T2 valet parking and checked in at domestic airport, 1.5 hour later when we sit in the airport lounge, we got a call from T2 valet parking informed us that the driver locked the car key in the car and wanted us go back. If we didn’t bring a spare key with us or we didn’t leave enough time before boarding, we would be in big trouble. And today, 2 week after we pick up our car, we got a message from T2 valet parking saying they lost another car key when our car potentially parked in the same area, so they would want us to check inside our car to see whether we can find a car key….

Sydney airport parking had to deal on valet parking. So we decided to use it just this last weekend. While the location is convenient we return to a car that has been scratched on the front left corner. Pronto deny that they did this. The car has parking sensors all the way around and no damage prior to coming here. I would not recommend anyone Park their car with pronto valet the damage is being caused by the car hitting a concrete bollard. And now I will have to pay for the repair which would be in excess of $1,000. Don't park your car here. You have been warned. We ignored the other reviews do so at your peril.

I can’t find where the entrance is. The domestic thermal area is a complex maze of roads , ramp, intersections with numerous parking areas with almost the same name. so a description which say” opposite T 3 “ is next to useless. If I can’t find it , so I will take a cab. Theses guys are losing so much business if their entrance can’t be found. Look at google maps. Undecipherable. Note they don’t provide an an address and on “ street view “ you can’t see an entrance which even looks similar. So I’m not going to stress trying to find it when I’m on a schedule to get an aircraft.

The lack of signage at the airport due to the construction of the airport is a major problem. Even the virgin pre-book parking area has changed in location and is poorly signposted. Speaking to the worker here, he tells me that I should know where the parking is exactly because I live in the city. I find this attitude completely unreasonable. The very least Sydney airport can do is sign post the area a bit better so that passengers that come out from the terminal T2 can see exactly where they valet parking is.

Unable to find it and was told by airport ground staff I was the third person today (before 10 am!) who couldn’t find it. Had to park in the regular section as a result and was lucky enough to find a spot in time: Tried to call to help locate the valet parking but the number provided for the valet is incorrect. On top of that the booking confirmation did not actually have a barcode, which I understand it should have had.. not a happy and definitely not a valet service experience!

It used to be that valet meant that the parking attendant would bring your car to you when your arrived to collect it. Not any more. Now they throw you the keys and point to the car. You then knock about with luggage, try to get in without denting the car door next to you and often need to pull the car out to do this anyway. Great example of reduced service and higher price. Time to look at alternatives for the same or less money.

Can't fault them. I had a problem of my own making and Tarik in customer service was professional and prompt in resolving it for me. We dropped the car off. They parked it. We got back and the car was ready and waiting at the office. We were away a week and the price was reasonable considering the convenience. 3rd time we've used them and I would again.

This would have to be the easiest parking option ever. We come from out of Sydney and by the time we negotiate Sydney traffic it is amazing to just get the luggage out and hand the keys to someone else. Didnt cost a Lot more and is way way cheaper than parking that isn’t pre booked. Staff are calm efficient and patient.

Followe their instructions and sms them on landing but still had to wait for nearly 25 minutes for our car. On top of it they lost the emergency key for our car and we have not heard from them even though they promised to compensate us and send us instructions on how to claim Would not recommend them

No idea I had paid online charged me twice for the car. My problem, please sit in phone queues to try and resolve 30mins so far with the run around. Fyi got someone now they give me another number to call to start over with the refund team. F this and them would give zero. Stay Qantas valet

Very convenient parking. Right next to the entrance. Tony was an angel who helped me with my incorrect booking. I would have missed my flight if it was not for him. What an absolute legend. He deserves the best. Great customer service and so kind and helpful. I am so thankful and grateful.

A terrible company who will easily lie, avoid contact and clearly don't understand customer service. They damaged my car, denied it, fabricated a card that claimed it was damaged before arrival. The manager is a waste of time, I am now escalating it to Wilson. Do not use this service.

The facility is just tent and portable office with a small holding carpark, your car gets taken somewhere offsite. They couldn't even get my car to the back at the time I'd listed, so had to wait 20 minutesfor them to send someone to get it.

The entry sign is a little confusing, had to go to a big circle to turn again. All others are pretty good, friendly staff and very close to the terminals, will use again for sure

Overnight parking, car was picked up covered in bird poo. Like the birds had diarrhoea wherever they parked the car. Expect to add a detailing cost to your parking bill.

Do not park your car here. My car came out with paint damage and several scratches, then they denied responsibility. $13,000 worth of damage. Absolute disgrace.

They knew my flight arrived at 18.10. And could not bring my car to me till 19.30. What’s the point to know when your customer arrive?

Seamless. Not as close as T1 parking, but it's the next best thing. T1 is getting demolished & rebuilt.

5 stars Staff are courteous and friendly. Stress and Fuss free. All staff provided excellent service.

Stood around with 50+ others for 30 mins waiting for the car. Cheaper and quicker to park in P2.

This valet area is now open to the general public to park. Spots are super close to T3

Easy access staff were friendly

Great way to park in the city.

Great location easy to find.

Overpriced....all of them

Excellent Service.