I've been a customer with this bank when it was Lloyd's tsb as I was with Santander customer but when my card got copied and Santander wouldn't refund me the money back that was taken I decided to go with Lloyd's tsb as my mum told me they are a good bank and will look after you when I first got my card I was happy and glad I choose Tsb but over the years they started to change from being a good bank to a unfriendly one like the time I.went to apply for a loan in person and they refused me and yet applied online and got approved within 3 days and paid it all.back I recently wanted to apply for a credit card as I thought I get one for a rainy day when I got there they told me.subject to status and yet I work and always pay my Bill's on time and yet they reject me I am feeling annoyed with the fact I been a loyal customer and they treating me like rubbish I applied for a card at another place and got.given one with 2 mins of.applying so if you want a good bank try some where else

Disgusting behaviour,went to solve an issue,not solved and not being tried even."I know one of them is going Antalia turkey next week for a holiday,it's all incuded in her holiday pack",this is what they are busy with,my money is there so I should have some respect as a customer. Another one did not even tried to listen and giving attitude. The asian lady saying that that everyday they receive customers like me.if you don't like the community the just leave,there are other banks around. Disgusting. Its true they have changed the branch and put 2 lazy ,ill-mannered. I need to edit because I found out that I am not the only one. Thus thing need to be sorted

Walking in to Bethnal Green TSB is like walking in to a funeral, the staff looked miserable, tired and underpaid! Both of the counters were free, I went in to put cash and a cheque , the girls in the counter refused to serve and directed me to the machine, there were people using the machine, after a while it broke down. So I had to come back to the counter again, it took 40sec to complete the process. Altogether I spent 15mins waiting, going back and forth, I think the management is incompetent and needs training in customer service. Very upset and tried not to lose my cool :)

Very rude manager and staff are very lazy and just sit behind the counter and ķeep gossiping to each other and always try and make an excuse and turn customer away so they can keep gossiping Deposited money in quick deposit with envelope in branch at 11.30am and it's 5pm now and the bank has closed still the money has not been deposited to my account. That's how lazy the staff are. Everytime you go in the bank looking at the staff it seems like someone has passed away.

Customer service is extremely poor. The Asian lady at the desk was very rude to the poor old gentleman in front of me. Her name is Sonia. She needs to know she’s working in a bank getting paid to offer customer service and not funeral service. She need to learn some manners. Very disrespectful and miserable. If the manager doesn’t look into this I shall be writing to head office.

This used to be friendly, helpful local branch but now, with the new deco there’s these miserable stuck up cows that work there and one of them is called Sonia. She’s always on her phone looking bored. I can’t believe these women are there to give customer service. The manager needs to pull his weights. All they do is direct people to the machines so they can put their feet up.

Sonia was very rude in helping me get a proof of balance. She didn't give me a chance to explain what I needed and immediately said no. When she asked her colleagues they said it was possible and had to help her. She has been working for TSB for over 12years but was too inexperienced to help with a basic proof of balance statement. Poor service!

While I find the customer service on the general TSB hotline quite useless (and sometimes even rude), I must say that the staff in this Bethnal Green branch always helped me very quickly. They are all super friendly and I have been treated excellently. I love it that they call you back in case they couldn't answer your call previously.

Yesterday I deposited money into my Business account, I counted money twice in front of camera the money was correct, when cashier SONIA counted money and after that she mixed my money in the Till money, after that she said £50 is short, she steel my £50 pounds, rubbish Customer service and she is a Thief,

3 people seat speaking about they party's over the weekend whit out work I have request statements and they want to charge me 5£. We no need personal in branch if they don't work at all. Branches on TSB are only for decorating the streets. I understand why they have only 1 star.

Met the most lovely lady there today who sorted out my cash out. Super friendly & chatty, absolute asset to the company. Unfortunately I didn't catch her name but she was there at 9am. I never leave a review, but her positive kindness made my stressful morning easy. 10 stars

Staff are so so rude if you have a problem and are not happy they tell to if your not happy change bank not what can we do to change you experience here.. totally unacceptable it’s costumers that pay there wage, there all there for the money only not to help…. …

My experience at my local branch , which is Tsb bank ,Bethnal Green branch always wonderful, especially senior staff, Shahanara Begum. She is very friendly ,cooperative and supportive . I strongly recommend this branch for daily banking purposes .

Always bombarding my dad with extra services he doesn't require. They never take no for an answer and force you into a meeting. If my dad says no to content insurance, it means no! Not please invite me into a meeting to discuss it further.

Stay away from this bank; if I could give 0 stars, I would. Constant internet banking issues, locking people's accounts, just google TSB bank, skip over to the last pages, and read news articles on people losing their money.

Very rude lady spoke to me. She seemed to be bored and wasn’t willing to help/advice or even answer my questions at all. Visit at this branch was a waste of my time. Poor customer service, I won’t visit this branch again.

What good is a bank that you can't use on a Saturday ! Absolutely ridiculous idea to shut the counter on Saturdays, what about the majority of people who work weekdays and can't get to the bank then ?

Number one bad service 2 weeks ago order for 12 months statement still didn’t receive call to the brunch then they said come and collect it i need original one they gave me copy one vary bad staff

This bank has to have the most unhelpful staff in the world not willing to help you more interested in talking amongst themselves instead of dealing with the customers. Won't us this branch again.

Just rang them to see if my replacement card had arrived at the branch and was cut off twice after a short message. What is the point of having a number if if you don’t answer it, it’s idiocy.

Very rude, not efficient, not competent staffs, especially the young Asian lady. Only the african guy in the whole branch seems to know what a good customer service is. They all need training.

Terrible costumer service people here don't know what they dowing also the stuff is rude and they treat people especially Europeans like trash if i could i would leave 0 stars …

Supposed to have an appointment to open a new account Worker said no one was available When i saw multiple none busy employees Skipped work for this appointment Terrible service

No counter service on Saturday...what's the point?! For those of us that work full time this is the only chance we get to go to the bank and we can't even get a full service.

“Due to the impact of Covid we changed our opening and closing times a little bit” Bloody post these changes here so people don’t travel for hours to kiss a closed door!

Popped into branch today and two members of staff at the main desk were unbelievably ordering their lunch (kebabs) while they had customers waiting in line to be served

TSB= The $hit Bank. On Google Maps it's saya it's open but when I got there they said they opened at 12. Can't you just update the opening hours? They wasted my time.

You could update your online page that you are refurbishing the store and you are currently closed so people do not waste their time by visiting for no reason, cheers

Staff name Sonia has got very bad attitudes and she is very rude. She tried to steal my money while she was counting and brunch staff did nothing nor even a apology.

Bank holiday opening hours are not accurate. My card got blocked, tried to sort it out today, buuut my bank doesn’t want to help me. Soon it won’t me my bank

Horrible service and rude customer service didn’t like the way they were talking absolutely horrible will have to change to a different bank for that reason

Staff and management , don't know about customer service. Not helpful at all. Using there personal phone, when customer waiting for someone to help them.

Staff has no idea about personal loans. Called the tsb hotline and got it sorted. The staff in the branch gave me wrong information and wrong advice

One of the worse bank I have ever known in my entire life Please do not waste your time opening your account with them.very disappointed

Love this bank never had a cross word in over the forty years I've been with them always polite friendly and courteous wouldn't change

Unprofessional, rude and incompetent staff. All interactions with TSB have been a pain in the back side. Avoid this bank at all costs

I have never found the staff rude - always really helpful. I prefer this branch to London Wall - Go there if you want patronising.

lady staff at counter (I think South Asian) is sleeping. please left the place, if you are not able to do your job. honestly.

Today I was overwhelmed by the incredible service I received at this branch. Polite, understanding, supportive. World class!!

Very unhelpful to say the least. It would appear that it's their goal to make your life difficult as possible. Jobworths!!

Branch closed, OCT 2022 for refurbishment, no idea when it opens again - Seems its open again it's now April 2023

Rubbish. No counter service after 4 o’clock so can’t get any money out. Had no idea this was a rule.

The staff is very rude and unhelpful. they are just gossiping with each other and unwilling to help

Allways been helpful my nan banks here for years they allways help her no problems at all

I hate this branch, terrible and rude staff, each time getting bad experience.

Very polite staff. a little on the small side but never too packed,

Super! Friendly, efficient, cooperative and professional. .!!

Everytime I have been there I have been treated excellently.

No waiting around in A long queue

very polite and extremely helpful

Answer the phone!

Terrible service.

Ottim …

Helpful

Ok