I would give a negative rating if I could! After receiving a gift of a Chocoholic Package for 1 and reading, "Nestled among the hills of Northcliff . . . tranquil setting . . . champagne, chocolate etc. etc. , I definitely did not expect to be squeezed into a ridiculous parking, then be shown down a long, narrow alley to some re-purposed outbuildings in someone's back courtyard with the only view being either a wall or an empty swimming pool with some dirty water at the bottom of it - no hills whatsoever!. Then to be told to go downstairs and be shown into a 2 x 4 blue cell with a tiny window high up on one wall - it definitely felt like confinement rather than luxury! Nothing at all was possible! In order to make this very unpleasant experience as short as possible, I requested if the manicure or pedicure could be done simultaneously . . . "NO" . . . .was the answer. OK can I look at the nail colours while I wait . . . "NO" . . . was the answer! There were 4 little chocolates on a plate stashed in the trolley amongst the beauty products - not sure how long they had been there. As for champagne . . . well, in the 2.5 hours that I was there, I was not offered anything at all to drink! No champagne was in sight! The "manicure"was little more than a quick file and painting of my nails. I got out of there as soon as I could (eventually after having to do a 25 point turn to get my car out of the parking) and will NEVER return.

Rather disappointed in the lack of professionalism with which Beauty Box Northcliff decided to handle my complaint. Originally, I lodged a complaint via Facebook messenger on the 28th of March 2019 regarding an appointment mix up. On the 3rd of April 2019 the salon’s Social Media Manager, Izzy, said that they have been investigating my “claims” and they will get back to me once they have “put together the las bit of the puzzle and gathered their hard factual and indisputable evidence”. Over the course of the month I followed up frequently to find out if they have been able to pin point what went wrong, and today, the Beauty Box Northcliff responded via Facebook messenger, stating that I am clearly "unhinged" and that they think it is better for us to part ways now. They also suggested that I look at my behaviour as it is "very unbecoming". Can’t say that I appreciate being insulted and labelled as mentally unbalanced for merely following up on a complaint that was lodged almost a month ago, but as suggested by the Beauty Box Northcliff, it is better if we part ways now…

Just one of those very very special spaces. Have never been treated so well. The therapists are at the top of their game and the treatments I received were incredible. I would highly recommend anyone that wants a special spa day , or anyone who wants just a simple mani or pedi to consider The Beauty Box. My favorite place.

Love love love! Happiestplace in the world. Excellent products and service. Safe parking. The product on my hands and feet usually last up to 5weeks!!! Very reasonable prices, amazing staff and a free drink (the cappuccino is wonderful)!

Never even made it to the appointment because the pathetic employees NEVER call you back. Terrible place just with phone service. Dont waste your money at this place. Sincerely hope they close down.

Always an absolute treat. Loved the spoils and the owner Charlene is always around to assist where needed. Professional and cheerful staff ... Will definitely be back

The experience at the Beauty Box is always one of relaxation and pampering....it is one of my favourite places to go to spoil myself. Thank you guys for the treat.

Would have been five stars if we were greeted, offered something to drink and the therapists weren't wrapped up in their own conversations. Great pedi tho

The best price that I have ever paid for gel nails. And they lasted a decent amount of time. Good service, they offer drinks well you wait.

Shocking, timelines appalling. The staff think.they your friend, two wanted a smoke from me. I pay for the service, not for favours.

ABSOLUTELY AMAZING!!! FROM THE WELCOME TO THE TREATMENTS TO THE PROFESSIONALISM... YOU GUYS ROCK!!! FELICIA - ANNELIZA AND MEGAN

Absolutely useless, could not even get the appointment right for my mom, when I phoned there was no appointment.

Always an awesome place to be spoilt. Team is very friendly and takes the time to meet customers requirements.

my experience is always great, very friendly and professional staff and the place is very neat and beautiful

Reasonable rates, friendly staff, great manis and pedis. Facials very average. Full body massage not great.

Great experience over all, the staff are amazing. It is just too far from the usual roads and too hidden.

Excellent service, I love my nails. Maggie you are the best nail technician, I won't go anywhere else.

The staff is really friendly and the prices are very reasonable. You get value for your money.

Beautiful experience. Lovely professional staff. Perfect ambience and they have everything!!!

Brilliant - knowledgeable, friendly and helpful staff. Place for friends to go and unwind.

Amazing service, relaxing atmosphere and super friendly staff. I will definitely go back

First visit I dint like the way they cut my hair it was not neat I go back to that place

Really a great bunch that knows their stuff. Love their nail technicians. Relaxed salon

LOVELY place and workers ! Definitely would recommend. Very, very professional !

Excellent Spa treatment. Thank you Beauty Box and Love and Grow mentorship

Thanks to you all for making our anniversary such a fantastic day x

Stunning and quality nails done by professional and friendly ladies

Warm atmosphere, friendly and happy staff. The BB feels like home

Amazing massage I had, friendly and very clean space. To die for

Very professional. Great treatments and lunch. Lovely therapists

Awesome service, friendly staff. Clean and professional salon

Wonderful experience, good customer service. Thank you all.

Friendly and professional service. Definitely recommends.

Great experience, brilliant treatment and amazing food.

Amazing people and amazing service. Great way to relax

Fabulous!! Enjoyed every minute of my mani & pedi!!!

Service was terrible, but therapist did a good job

Best prices. Good and friendly staff. Always nice

Love this place! Friendly staff and great prices

Nice place to do a body massage,nails n manymore

Great friendly service. Will surely visit again

Best salon experience with variety of services.

it was fantastic, very good staff and services

I had a lovely experience at the Beauty Box

Excellent service and good value for money

Great service from Maggie Great prices too

Great place for a spa day with friends

Excellent service and delicious coffee

It's beautiful setup and good service

Great service and very affordable

Friendly staff. Nice experience.

Excellent pampering . Loved it.

My favourite place for a spoil!

Excellent prices and servives

Great place to remove knots

It is just amazing. …

Awesome as always!!!

Professional service

Excellent service

Always Goood!!!!

The Mrs is happy

Customer service

Great service.

Great service!

Great service

Closed down

Excellent

Fantastic

Good!!