The service is beyond terrible, I went to the Shop 1/85 Joseph Banks Ave, Forest Lake QLD 4078, and the lady serving was horrible. Today was my youngest daughter's birthday, and we went to get her the cake. My daughter told the person that we wanted a tropical passionfruit, and she asked her what type of cake, so my oldest daughter told her cheesecake, and she said okay. After she took it out and only showed her the top saying tropical passionfruit, my daughter didn't take a proper look until we were half way back home and realised that it was too big to be a cheesecake. We went back in to tell her that the cake was wrong and she told my oldest daughter that she can't return it and that I should've specifically said which cake but my daughter told her that I did and she said that I "100%" didn't. I think she pressed the wrong cake because the receipt also said torte. My daughter went back in the car and told me, I hushed in the shop saying that I knows the return policy but it's her fault for getting it wrong politely and she yelled back saying "I SHOWED HER THE CAKE AND SHE SAID IT WAS OKAY, AND WHY ARE YOU SENDING A CHILD TO COLLECT A CAKE INSTEAD OF YOURSELF". My daughter yelled back at her "Cant you open your eyes and see that he is an elderly man, and do you really think im that dumb not to know how to do basic things?" She shouted back, saying, "DONT MAKE EXCUSES FOR HIS BAD PARENTING." We had enough and walked out, I think this is very unprofessional and rude. The worker that served me was a female named Maryam. The torte also looked like it was sitting around for awhile, the fruits looked old. Another thing is that the waiter claimed that my oldest daughter didn't tell her what cake she wanted even though both of my daughters said that they did, shouldn't it be her job to ask if my daughters didn't tell her?

Had the worst experience today (Saturday 20/8) My and my husband came in around 3pm, in the front door I did notice a sign saying 4 people in the shop which is understandable. I did take a glance inside but couldn’t see much because there’re other signs on the glass door as well which limited my vision. I then still walked in with the intention to step out if they already had a full house. Welcoming me and my husband is a SHOUT from the cashier behind the counter, saying “ONLY 4 PEOPLE, SIGN IN THE DOOR, READ BEFORE COMING IN”, with absolutely no courtesy and zero hospitality at all, with an attitude that simply can imply that she say we don’t know how to read or anything? I mean we did not mean to stay if she can just explain the policy in normal tone like any other customer service staff should do. We are totally fine with the policy and willing to follow. I just can’t stand this type of treatment when I literally just stepped into the door?!? I was taken aback and left right away to go to another shop to get my cake. My family had been a regular here for quite a long time but unfortunately we would not come back to this shop ever again, due to the treatment we got today. To that particular staff: I know my review would not have much impact on your career, your life or your future, but we were absolutely disappointed if not angry at your service today, I hope you would never do this to any other customer you encounter in the future, because when you are the customer, you will not want to be served by someone like yourself!

I went to the forest lake store to pick up a mini cake today. After getting back home I realised I had been charged twice for the cake. I went back to the store and requested the second transaction be refunded. The customer service representative (I believe her name is Myram) checked their system and stated that I had only been charged once. While I understand there can be inconsistencies between the bank and the store system, Myram was extremely rude in her delivery of this news. She stated that it was not her problem and there was nothing she could do about it. I stated that I did not have the resources available to me to be out of pocket this money and I needed some assistance but she showed no empathy. I started to become emotional as I could not be out of pocket for this double transaction and she rudely stated in an aggressive tone “you don’t need to cry.” This was exceptionally demeaning and disregarding of my experience. I have since called the bank and they have stated there is nothing they can do and the store has indeed charged me twice, despite the customer service representative being adamant that it was the banks mistake. I am very disappointed in the service.

The service was so bad. The staff she was so rude. I went to the shop 3 days ago to ask about the cake what I want and the price (another staff), I wanted to order the cake which is their standard cake, and I just wanted to change the colour only, everything will be same, she was telling me extra $20 for change the colour. Today it was different staff, I told her exactly same thing what I want, and she said extra $80 for change the colour. I told her that your staff told me extra $20. She was so rude to say different cake different price. It is just same cake with different colour. After that, I went to other shop to ask, they said $20 to change the colour, I have no idea she charge me more $60 what is that for? Different person say different price, I would suggest all the customers to be careful this shop.

Imagine making an order for your finances birthday cake over a week before the date needed to pick it up, and the store not having it done for you. Despite showing receipts and order numbers and proof that the order in fact was placed successfully nothing had been made for collection. When the staff members did manage to scrape together the order no apologies were made at all. The service here is absolute garbage - depressed looking team and don’t even bother trying to be organised and making an order ahead of time. I’ve definitely learnt my lesson and won’t be back.
Food: 1
Service: 1
Atmosphere: 1

Terrible customer service! The lady at the counter didn't have much manners at all. As soon as I entered the lady greeted me by "darling" which is very unprofessional. Went to pick up two cakes for our company. She said by calling me "honey" that she couldn't find in the system. I said there wouldn't be many orders from companies for two cakes. She said phone your office. Office gave details and still couldn't find it. When I insisted she went at the back and came out with the cakes. That's all she had to do at the very first instance instead of making me wait 30 minutes. Plus no apologies from her. Terrible experience!

To Cheesecake franchiser and Forest lake Cheesecake shop owner. Probably our clear massage and over 50 , 1 * hasn't delivered to the Business owner of this shop yet. The attitude of staff towards clients must be amended immediately. They are rude and have zero courtesy to their valuable clients. Probably due to lack of competition, and they are getting more confident, no matter treating people, still get enough sell. WRONG!! This shop drowning entire franchise reputation into ground. I'm going to escalate this matter to the Main franchise owner.

I wouldn’t even a give one star review, if possible. I went into the shop only to witness a staff member aggressively attacking a customer over a cake purchase. At one point the staff had to be dragged out the back by another two staff members, while the staff member was still yelling and shouting at this poor customer. I couldn’t imagine this behaviour acceptable anywhere else. The service in this establishment is lacking and I will never return to be exposed to this again.

Was trying to get a cake for my son the other day, however when we are open the door, the wind was too big and blow the store sign away, so me and my 3 years old son were calling out for help (definitely not a loud screaming or what) but the staff just came out and talked to us in a really rude manner, told us to press the button for help and don't shout... I was shocking about her attitude. Anyway we still bought a cake but not anymore...

I’ve been a loyal customer since the store opened. Anyway, I always ordered cakes for my family there but the cakes were not what I envisioned. So recently, I told them about it and they did not disappoint! I paid for the cake and flowers. I was told the flowers were fake but I was surprised that they were real roses!!! The birthday girl loved the cake! It was also delicious! Thank you for putting extra effort to please customers!!!

This should be 3.5 stars. These cakes are delicious, and the service I have received has always been ok. I am not sure if there has been a change in ownership or staff, but I have noticed a marked decline in the quality of the decorating the last couple of times I have bought cakes from here, specifically the mudcakes with chocolate bands around them. As such, I would carefully consider which cake I would buy for an occasion.

Avoid it. One of the rudest customer service I have ever experienced. Went in there at 7 as their website and Google says they are opened until 8. The customer services lady kept shouting at me and that they close at 7 and can’t take any order. Just shocked with the experience and will never give my business to them.
Service
Take out
Food: 3
Service: 1
Atmosphere: 1

Good product but the service was so bad. I asked for a bag to carry the cake, a lady said it should be ok without bag, but the cake was damaged a little bit when we took it back home. We don’t mind to pay for the bag, but with her advice we got a damaged birthday cake! By the way, I don’t know the shop assistant ‘s name but I went there at 13:00 on 21 Aug 2022.

Absolutely poor customer service at counter and over the phone. They don’t know how to talk to their valuable customer. Please don’t go to forest lake cheasecake shop, I ordered normal cake and i was given eggless, when i made a complaint they made excuses and refused to cope. Operator was so rude over the phone. Not recommended this shop at all. Thank you

Forest Lake Cheesecake Shop is my go-to for all our celebrations. They have a fantastic range to choose from (including some dairy-free treats!), and every one we have had has tasted amazing. The staff are very helpful - I popped in to grab something spur of the moment today and they readily changed up a birthday cake to suit my needs. Much appreciated!

Ordered 5 days before needed. When arrived to collect No order, even when I showed receipt from the store NOPE still no order. Had to suffer the infuriating’ Darling’ every time they spoke. Eventually after talking to head office which did have my order they made up the cake for me. Never ever again. Quality isn’t the same. Make your own

I don't know what happened to this specific Cheesecake store customer services is bad. We order birthday cake for 10 a.m. pickup we get there 1 p.m. the cake wasn't ready and the lady on the counter was very rude to us and we have to wait in the store for another half an hour seriously she doesn't even try to apologise.

Absolutely rude aggressive girl at the counter. On asking to swap the cake before she would start baking or packing she became loud and rude. Absolutely nonprofessional girl. This attitude is not acceptable in public interest. Will never ever go there to buy any cake unless she is kicked out of the shop.

Beautiful cakes, superb quality as expected from the cheesecake shop. A little bit of a wait due to store social distancing restrictions but staff are very attentive and helpful maintaining the highest quality standards pictures are what's left over of our Fathers Day morning tea …

Customer service person at front of counter so rude. I have read so many comments about your staff being rude, a lot refer to a woman being very rude and unfriendly which I encountered today. I wonder if anything is being done to train her in being a better customer service person?

One of the best cheese cake shop. Fresh and very friendly costumer service. I have been there many time very polite and kind people working there especially lovely girl named Maryam is wonderful person. I recommend it to all people. Best service ever …

I supposed to pay $90 dollars for the cake I ordered from cheesecake forest lake but the staff charged me $150 dollars and, on the other day I asked the other staff why I paid extra fee ? and she told me they shouldn’t have to charge me this much fees.

We have been ordering cakes from here over the past three years and never been disappointed. My son’s birthday cake was a custom soccer themed special, and it was amazing. Heavenly delicious artwork! Thank you guys and keep up the amazing work.

Maryam was super friendly and very helpful with the process of ordering. She was very understanding and also her knowledge on how to present the cake was second to none. I would highly recommend anyone needing a cake for an event to come here.

Cheescake Shops definetly makes one of the best cakes on brisbane. I am a fan of cakes and i love buying one whenever is someone's birthday and i always buy cakes there. The most recent cake i bought was a Rainbow cake and it was delicious

Terrible customer service, no friendly smile or even a hello. Long wait times, staff will just stay out the back and when they did come out front they had in hand a coffee casually sipping it and on other occasions they will ignore you not

Worst staff experience , the lady at front needs to learn how to speak to customers. She was supposed to close at 8pm and instead she closed half hour before and the worst part is that she was still in the shop and rejected to take my order

I had ordered a cake for valentine's day. I ordered it on the phone ( the owner of the shop Aisha took my order)and emailed all the details of the cake. I was told that the cake will be ready on Sunday morning at 9am for pick up. I went at

Had an extremely poor experience with this particular shop. Very poor customer service and staff are very RUDE! . I ordered a cake for my engagement party to be ready by 10am. When my mum went to order pick up the cake the said it was not

My favourite place to get diabetes, everyday I would wake up as an overweight and over motivated man at 11am, than I would drive down to this store to pick up my breakfast. The "Sugar cake rainbow icing with extra fat and sugar". I would

Terrible very rude service to customer. Lying staff and management. "Baked fresh every day" not even closely true. I have bought here 3 times out of convenience and once even a custom order. None have been fresh. I watch them pull my

Last year I ordered a cake for a special occasion weeks in advance. Got a text message the NIGHT BEFORE saying they couldn’t do the flavour I had ordered. Cake was still nice but that’s not very good service.

One lady of staff behaviour is not good I came that store more than twice and that all times she can not talk as costumer with me and I can not see that type of staff in my life. One of the worth less store.

Asian Cashier girl is treating for their customers by looking at the customer’s faces.and Providing service with the wrong products even taking much longer time.not happy with the customer service at all!

I been to this cake shop first time had a very bad experience. the girl was at front counter been very aggressive and rude. Will never ever go there to buy any cake unless she is kicked out of the shop.

the tiramisu torte is amazing here! i definitely would like to try the other cakes available, they look amazing. the service is adequate, there are some really friendly servers while others seem rude.

The Cakes are super delicious and look amazing, ordered 2 custom Cakes for Birthday which were awesome. The owner of the franchise was very friendly and he even added free cupcakes for us.

The best cheese cake shop in Brisbane!!! Staff like Maryam is the best always looking after us when we are buying cheese cakes .. thanks so much Patrick and Ronila …

A nice cake shop in quiet suburban street of Forest Lake. Girl at the front patiently explained about different flavours. She also wrote birthday texts on the cake for free.

Ordered HALF BEESTING. VERY NICE.for a colleges Birthday and Tried Baked Cheesecake(very light yummy chocky) base and white chocolate on top . …

Really poor customer service. Their cakes are good but I will not return purely for their lack of customer service. They don’t have manners how to talk with customers.

Went to buy a cake from you today and you treated my husband and I extremely rudely!! Please learn how to speak kindly and sensitively to your customers else you

Shahnila was absolutely amazing. 10/10 customer service and so quick regardless of the wait. Super nice aswell and will come back every time just for her.

Really poor customer service! I would not even give them one star. Their cakes are good but I will not return purely for their lack of customer service.

So disappointed with customer service! we went in to get a cupcake for my kid and they keep chatting and chatting with their freind and ignoring us.

How even does this business exist? Rude and poor customer service with cakes from a couple of days ago. Forestlake deserves better than this.

Best customer service , the girls serving there were so friendly. Ordered caramel popcorn cake kids absolutely loved A happy customer ❤️

I recently purchased a cake from here and when I went to serve it had mold on it, obviously had to throw it out which is disappointing.

Online ses open until 8pm get there just after 7 and its closed lights off and no staff inside disappointing door ses closes at 7pm

They make the best cake.over the past years been purchased my children cake from here and never looked back.