Let me preface this review by stating I am not a regular reviewer, in fact this is my first. Upon receipt of my items this afternoon, I experienced a level of unprofessionalism that has compelled me to write this. Since moving to Oakville in 2016 I have been a loyal customer to this franchise, refusing to take my items elsewhere, sacrificing cost and convenience. We've had several relatively minor issues in the past (i.e. unexplained stains on shirts, a tear on my winter coat (again, unexplained...), etc.) where my concerns were met with a refusal to accept responsibility. I chalked this up to the cost of doing business and continued to visit this location weekly for 3+ years. Unfortunately, there comes a time with you have to hold the owners accountable and vote with you pocket book. On my recent visit, I was again met with a refusal to accept responsibility, as somehow this (they failed to repair my trousers... a simple alteration) was again my fault. There is a clear gap in communication between management and their staff. Sadly, I will NEVER return to this location and would encourage all others to read this review and take their business/dollars elsewhere. Perhaps, like all of us in service industry, one day this owner will realize that the customer is (for the most part) always right!

I have a winter coat that I recently purchased that has leather detailing that makes it super expensive to dry clean. When I purchased it, I didn't realize it smelled (body odour) and it permeated into my regular clothes. I tried everything and the smell didn't go away and decided to bite the bullet and just pay for dry cleaning to get the smell out (over $120 service due to the leather detailing). When I took it to the Clothespin, I told the owner my problem and she recommended just spot treating it with laundry detergent a few times. And it worked! I'm leaving a 5 start review for good customer service since she could have easily made a lot of money without solving my problem . She was honest and gave me a solution. Now I can happily wear my coat and stay warm! Customer service in great, can't speak about the service but I'm gonna assume good too just based off the customer service.

This is NOW (new owner) the best dry cleaners my husband and I have ever used! Every staff member from the owner to the seamstress is incredibly friendly and helpful. This shop does our cleaning and alterations as needed. Items are cleaned and pressed beyond our expectations and in a timely manner at a competitive price. We’ve been using the shop for years, but when new owner Patty took it over a couple years ago, she performed a beautiful facelift — fresh paint, new flooring, new signage, a whole new look! She is very eager to meet the needs of her customers, and her dedication is apparent in the way she runs her business. We love the email alerts so you always know the price to expect and when to come collect your order. Great shop with a staff that cares. Highly recommended.

Update: We received our duvet on the Saturday. They were very apologetic for not communicating better and gave us the cost of the cleaning for free. We really appreciate this amazing customer service and will definitely return. Disappointed. It has been 8 days since we dropped off our order. We dropped on a Friday at 5pm and were given a pick up date of Tuesday. When I went to pick up 2 days after actual ticket pick up date (Thursday) they replied “duvets take an extra day and a half usually”. I returned the following day and it still had not arrived. I was told it maybe will come in tonight at 6:30. I did not receive any emails or phone calls regarding delay and was not offered any sort compensation. We are disappointed as we chose this place based on amazing reviews.

A true gem for all of your alteration needs. My family has been going to The Clothespin for years and I continue to make the drive back, even though I no longer live in the Oakville area. Their customer service, attention to detail and versatility are absolutely worth the drive. My husband and I trusted The Clothespin seamstresses to alter and customize our engagement outfits, along with the suits worn by our groomsmen. Most recently, they altered my wedding anniversary dress and ensured that everything was done ahead of schedule and without stress. We are 100% satisfied each time we seek their services and will continue to trust them for future alterations as well. Highly recommend!

Was looking up wash & fold in my area and came across The Clothespin. I was wowed by the reviews! So I loaded up and drove over and was immediately greeted by the very warm and welcoming Patricia. I was expecting a big ole coin up kinda place w a cold person behind a counter somewhere like back in the day. NOT the case! Super intimate, customer forward, very clean, nice looking and organized store! I instantly felt welcomed- Patricia is awesome. I’m happy and proud to support not only a local business but a female entrepreneur running a female strong team, who shines! I believe I will be a longtime customer moving forward.

I had a great experience using the Clothespin for laundry service while our home was under renovation and we were without a washer and dryer for 2 months. Patricia made everything incredibly easy. Dirty clothes were picked up weekly and delivered 2 days later. During a stressful time, it was much appreciated to have such a organized great service available to us. Patricia was very accommodating and also showed up on schedule, picking up and delivering on time. Clothes were clean and folded nicely. Could not have asked for anything more. Thank you for the great service! We would use the Clothespin again!

The Clothespin is a fantastic service. We have used them weekly for their laundry wash and fold for four years. Patricia is incredible - she makes the weekly pick-up and drop-off seamless! We also include dry cleaning and, at times, repairs, and they are always returned the next week! Our clothes are always so well cared for - I always feel safe sending all my clothing items to Patricia - I know they'll be returned looking great and are always spotlessly clean! Thank you for being such a fantastic female-owned and local Oakville business. You've made our lives so much easier over the years!

Patricia and her team are excellent, and I would highly recommend The Clothespin to anyone in the Oakville area. I purchase a lot of clothing on consignment, so having a reliable drycleaning service is a must. Patricia is very knowledgeable about different fabrics and fabric care, is upfront and honest if in her opinion, an article of clothing won't handle the cleaning process well (even if the label suggests that it will!) and she - and the rest of the team - are very friendly and courteous.

I came to Patricia for my wedding dress alteration, after getting a referral. I cannot say enough about the excellent service and craftsmanship I received. Throughout the entire process I felt very comfortable and each fitting was calm, relaxed and all my needs were addressed. Price-wise it was about average for a wedding dress, but the friendly service, cleanliness of the space and the quick turnaround made the difference. I would highly recommend the team at Clothespin! A++

I have lived in the area for 15 years and have tried almost all of the dry cleaners in the neighbourhood. The Clothespin is definitely the best! Patricia and her staff offer exceptional customer service and I have never had a problem. In addition, They offer bulk washing by the pound for those return from camp or end of cottage season bulk loads of laundry. The Clothespin also offers email receipts and email reminders when your items are ready. No more losing the receipt!

This place has been a lifesaver! It is worth every penny, and I would recommend it to all busy families. They come and pick up our laundry in special bags labelled with our names, and within two days our laundry is returned, washed and folded. This is truly an amazing service, and I am so happy that I found it. The pricing is very reasonable and only unvented detergent is used, which is also gentle, I believe they use Tide. Oakville is lucky to have this business!

Patricia was very nice and professional, I needed to hem a pair of pants and also needed a new zipper. Because they close early, I could not make it because of my work, she made a trip to my house and picked up my items and then she delivered them when they were done. I have never heard of anyone in this line of work doing this for their customers. She was very professional and also quick, I would recommend them 100%. I know I plan to use them again. Thank you .

Personal and friendly service at the right price. I have been doing business with the Clothespin since it opened recently and have been extremely satisfied with their personal and friendly service when I am dropping off my dry cleaning and the same service when I am picking up my dry cleaning. Ample parking (at no cost) and very close and convenient to my place of residence. Highly suggest this business for your dry cleaning and laundry service needs.

I’ve been using The Clothespin for suit shirt laundry and suit dry cleaning for a year now. The customer service is impeccable. Friendly, professional, and accommodating. I recommend The Clothespin for laundry and dry clean needs. I’ve experienced two other companies in Oakville for these same services and would never go back to either of those after using The Clothespin. Best laundry and dry cleaning service I’ve experienced.

Patricia and her team at The Clothes Spin provide amazing service for our dry cleaning needs. My husband wears suits and dress shirts for work and he is very picky about nice crisp shirts. Patricia is a professional ,listens to your needs.And they even deliver and pick up for us as we are regular customers . I am. Confident if you try them once you won't go anywhere else. Great Job and Thank you to The Clothes Spin .

Brought in a dress that was literally falling apart at the seams. I wanted to wear it for a wedding a week away. They told me it would be done in a week. 3 days later they called to tell me my dress was ready. I was so happy to get it early and was so impressed with the workmanship. The ladies at Clothespin are fast, friendly and professional! I highly recommend Clothespin for any alteration needs.

If you are looking for a dry cleaner that understand what customer service is, you have it at the Clothespin. I have been visiting their store for few months by now and it’s been nothing but a great experience every time I go. The store is cozy and team is very friendly. From alterations to simple laundry services, they always provide an outstanding service. I will not hesitate to recommend them.

Amazing service ! Always greeting me with a smile , we chat about many nice topics , and they even have water and coffee to make the chat longer ! What a difference it makes to go to Clothespin , all others are too serious and boring . And , very important , I get my shirts and pants done quickly , good quality , and they even contact me to come pick it up ! How about that ? Keep it up girls !

This is the best dry-cleaner in Oakville-Burlington and highly recommended. Great service, fair pricing, and excellent dry-cleaning in prompt and effective timeframes (email notification of pick-up is very helpful). This is a great business and I have trusted my suits, shirts and coats with the Clothespin for the last four years and have always been more than happy with the service!

I had nothing but great things to share about The Clothespin. We have been using their services for personal and professional needs and every single time we get a superb service. Patricia and her team are very kin to help with any need and we have had a fantastic customer experience. Make sure you use their services either If you are in the neighborhood or not, it is worth it ;)

This is the only cleaning service I use for my clothes. They have consistently done an amazing job. They use email to notify you when your order is ready and have the quickest turnaround time I've experienced. Pricing is excellent and I’m always so pleased with the quality. The people that run the business are so friendly and genuine. Couldn’t ask for more. Highly recommend!!!

My washer has been broken for 3 weeks and counting and I contacted Patricia for help with a backlog of laundry and no fix in sight. It was causing stress. So happy with the service— 2 days, pickup and delivery - clothes are clean and don’t have a scent yet they smell clean at the same time. And the folding-Wow! I could get used to this service ! So appreciative!

We highly recommend The Clothespin! My husband wears suits and shirts to work everyday. So, we rely on their excellent service on a regular basis. But, they are not only terrific in cleaning clothes, also any repair was done immaculately. In summary, I really enjoy coming to their shop for the terrific service and the smile they always have for their costumers.

The lady I always talk to always makes sure my dad's pants are always exceptionally clean and very pleasant, my dad is 99 years young, I will always bring my Dad's pants to Clothespin. I had some alternations done on my pants and very were done exceptional, the cost for dry cleaning and alternations are very reasonable. Thank you so much.

I highly recommend The Clothespin for all your laundry needs! We used them at the RBC Canadian Open for our hospitality staff uniform and they were wonderful. Patricia, the owner, is very responsive and takes care of everything you may need, not to mention the quality and turn around time! Use The Clothespin, you wont regret it!

Hi I'm a white linen jacket. Recently I developed a case of burgundy spots. My owners rushed me to emergency care at the clothespin. The diagnosis was grim: a splash of red wine disease. I was given a 5% chance of survival. But the experts at the clothespin tried their best, and we beat the odds. Look at me now!!!!

The Clothespin is by far the best dry cleaning service I have used! Everyone who works there is incredible friendly, professional, and knowledgable. Anything I bring in always comes back to me in a timely manner and perfectly fixed. I wold recommend them to anyone who is looking for a reliable service!

Patricia and her team are always very professional and diligent to provide the best customer experience possible. I have been using their services and every time they are flawless with amazing service. Check their service list which it lot more than just dry-cleaning. Thank you Clothespin!!!

I have used this location for my drycleaning needs, alterations and the laundry service. The prices are reasonable and everything is ready in a timely manner . The lady that runs the business is very professional and effecient. I will continue using their services.

The friendly staff that welcomes you and the quality of the service that is offered makes all the difference here at Clothespin 1500 Sixth Line. I tried a few dry clean stores in Oakville, the first closed on me and the second just showed lack of customer service.

The Clothespin is the best dry cleaners in Oakville ! Patty and her staff are incredibly friendly and helpful, they go the extra mile to give you the most professional service. I have also used their alterations service and it is top notch. I highly recommend it!

I have personally been going to the clothes pin for over 4 years to get my clothes altered in my clothes dry cleaned I have been always impressed with their quality and service they are a true staple and the neighborhood and I highly recommend them to anyone!

I am very impressed by the customer service, quality and turnaround time for my laundry and dry cleaning. I have an infant and was so behind on laundry, just couldn't catch up - the Clothespin Team saved me from my laundry nightmare :)

Picked my pants with not satisfying with work they have done. They kept my pants for additional day and didn’t fixed it. I had to take it to another place paying extra money for getting my pants done due not having enough time.

We highly recommend The Clothespin! Patricia and her team provide great service and are always extremely pleasant to deal with. We have been a loyal customer ever since she opened. Great service, great value, great people! : )

When our washing machine broke a few days before the holidays, Clothespin was a life saver! The provided fast, excellent service and we will definitely be returning. They also wore masks and were careful about covid safety.

Really great service, amazing quality of work. I brought in a dress for a wedding I was attending to be tailored and ended up getting soo many compliments on how it fit me. Will be going back for all my tailoring needs.

I have been going here for 6 months, and the service is phenomenal! The price is VERY reasonable, and the quality is 10/10. My dress shirts are always crisp, and have nothing but good things to say.

These guys do great work when it comes to alterations. The staff is also extremely friendly and helpful. I would highly recommend them for all your cleaning and clothing repair/alterations.

Very professional service from Talin, exceptionally talented seamstress. I trusted her with 2 of my dresses, she did an amazing job. I am very pleased and would highly recommend them

Fantastic crew truly loveliest people impeccable service fantastic prices everyone needs this experience if there was more stars we would give it ......there is no place like this

I highly recommend The Clothespin. The quality of the cleaning is great and the service is excellent. I have been a customer for years and will continue to be one.

This place is the best dry clean ever starting from the owner Patrishia, to the stuff. Talin did great job on my dress alteration. Highly recommended dry clean.

Top quality laundry and drycleaners- great people and wonderful service along with highly competitive pricing. Very efficient communication via email as well.

Talin, the seamstress at The Clothespin, is the BEST !!! So pleasant and excellent at what she does. Worth the drive to Sixth Line just for her.

Never any issues with the work they do. The staff is very friendly. I also like getting emails telling me that my dry-cleaning is done.

Received my pants after 4 days not properly hemmed and it ended up to take it another place paying extra money due running out of time.

I have given my very soiled coat for cleaning and I was surprised to see my coat as new as I had purchased after the dry clean.

Very good assistance—great cleaning! They even replaced my broken buttons. (The tea and coffee are also very enjoyable.)

Look no further for your dry cleaning and alteration needs. Wonderful place with great service. The owner is lovely!

Amazing service and prices!! Very professional alterations offered by Taline, extremely happy with her work!!

Excellent service and friendly staff. Always willing to go above and beyond to satisfy customer needs.

Honest and tells you what the pro and cons can be when cleaning your item..ie fur on winter jackets..

I love the home pick up and next day delivery. And did I mention the corporate plans?

Courtesous, fast and efficient service. Excellent dry cleaning and washing service.

Patricia is lovely! Very good service with complimentary pick up and drop off!

Always friendly efficient and great value I've been a customer for years

Great service, great prices for dry cleaning. Good turnaround times.

Great staff and service! Would recommend to anyone.

Very attentive Cleaning Service. Very good quality.

Great service. Have used The Clothespin for years.

Impeccable service and quality. Highly recommend!

High quality and low prices, excellent service

Ironed my suit :) urgently. Did a good job.

Clean fairly priced and extremely friendly

Quick turnaround and a great job!

Lovely staff and lovely service!

Great value and service.

The best in Oakville !

Great service!

Very good