Worst customer service today. Because there's no fitting room, you're forced to buy and then try on at home. Bought some jeans, were to small, exchanged for another pair... those were to big. Went back to exchange again, already a massive hassle. And they wound not let me exchange again. Saying you can only exchange one time. And that is not listed anywhere. There is a sign saying you only have 3 days to exchange but nothing on the one exchange policy. And it's not like I was asking cash back, just for another exchange. What kind of customer service is that to deny it? What's the reasoning? Manager just said, that's the policy! I've been in customer service along time and this just blew my mind. I've been going to this thrift store 2/3 a month and now will never return. I ended up just leaving my already paid for jeans that were to big there, no use for them. Thanks a lot people. Happy Holidays

5/7/2016 - Recently visited this go to location of the Council Thrift Shop and the cashier was sooooo rude. Generally speaking this is not the 1st time they've conducted themselves this way. The cashier accused me of changing price tags on two simple white vases that I purchased. The thing is...there was a group of 4, had I changed the tag on them ALL why wouldn't I buy them all. After I brought this to her attention, she stated that ppl change tags all the time and she'd priced them earlier at double the price. This was sooo surrealing to me. I won't patronize this shop any longer. Purchased 3 large/extra long scarves and a shorter one. Only complaint is that pricing isn't consistent...Eric is very helpful and always willing to meet you halfway on pricing of most items. This location is much more affordable than their Hollywood location.

This place is a rip off they're used items are priced way too high especially that they get donated and used items I wanted to buy some leggings they didn't have a price and the rude little Mexican cashier said she would need to ask came back and said they would cost 18 dollars cause of the brand they look used and were messed up on the knees and had thread coming off I told her 18 dollars and they're messed up and have thread coming off I said no what a rip off a lot of they're clothes look so used and want high prices some you can buy cheaper new at the mall and marshalls this place is a rip off the cashier is rude and the store smells and is messy

The items are indeed overpriced, and not the best of any thrift store I've been in. I do donate to them, but don't get anything. One good thing about donating is that they send you an actual valuation for your donation and are quite generous with their estimates. The one good thing I've gotten there is wine glasses: we are extremely hard on our glassware, and I pick them up there for about $1.00 a glass. There is a thrift store on Washington Blvd. across the street from the Sony studios which is outstanding: check that one out. I got a $395.00 pair of Arche boots for $10.00. I doubt they were worn more than once or twice. Their stuff is amazing...

I've donated in the past and I've had to call numerous times for a receipt. I was about to go donate more today and called to ask about my receipt for my last donation a few months ago.The lady told me they stopped e-mailing receipts a year ago. I told her it was less than a year ago and she said I'm supposed to do a self-evaluation and hung up on me. The best customer service ever. I'll never give them a dime again. I should offer to donated my time and train their staff to be nicer. AMEN!

Clean and organized thrift shop. The prices here are higher than other stores like Goodwill but the quality also tends to be higher. Expect to find some designer brands mixed in, and lots of interesting pieces. They offer returns on clothing only, for a few days after purchase if you keep your receipt. Note that you will receive store credit, not cash or refund. The biggest downside is that there are no fitting rooms. If they changed that I would give them 5 stars.

I love this thrift store! Yes, their prices are higher than Goodwill and Salvation Army stores but the quality is much higher and well worth the expense if you are a discerning shopper. I especially appreciate that they hang the jeans by approximate size so that I don't have to look at every pair to find the plus sizes. They frequently have buy two get one free sales so I love to shop with a friend and split the savings.

Smooth and effortless pick up. We called without any idea of how to go about the process of donation and are thrilled with how it went. We spoke to a wonderful woman named Andrea who got the pick up schedule (then last minute rescheduled, without any delay). Today we worked with the best crew who were professional, clean, careful, and thorough. Will absolutely recommend to anyone looking for such services in the future!

This place is a joke. First of all it is called National Council Of Jewish Women and fully ran by Hispanics. Also they charge the same price if not more than things cost brand new at a department store. The worst part is that during all three of the times I have visited this store I felt like I was being attacked by dust mites and had to go straight home to bathe. I do not reccomend this store to anyone!!!!

I was willing to donate a Dining set (4chairs and a very nice table) purchased for $4000 a couple of years ago. It sat in storage almost the entire time. No scratches but one of the chairs had one spot, small enough to be covered with a penny and they wouldnt take it?! "must be completely clean", he say. The set was perfect except the one spot. Crazy. Goodwill appreciated it.

The big drawback of this store is that they don't have a changing room. They give you two days to return the merchandise but who wants to do that? The store is fairly well organized. I felt the workers were disinterested. I've been to their shop on Fairfax and the workers are way more helpful. Metered street parking only. It is highly unlikely I will go back to this store.

like everything is all over priced sheesh I thought this was a “THRIFT STORE? “ bargain deals ?? Pft”! don’t even waist your time asking anyone working here they won’t! Anyways my experience was bad I expected to leave outta of there today with at least 1 item. F@$k was I thinking ..... there’s something wrong about that shop or I’m a tripping ? Geez

Halloween haven!! Everything you need to host a party, create a costume, grab a packaged costume, decorate inside or outside and all at a fraction of what you would pay elsewhere. They even have brand new (unused) merchandise. New stuff gets put out every day too, so you never know what goodies you'll find!

Good selection of books and clothes. Prices are erratic, some good deals, and other times, I found myself thinking: “I could buy this new, for less.” Definitely worth checking out. Park on the street or on a side residential street and walk over. Lots of CDs and other music (including vinyl)

I like this store and never had any problems with the staff and as for the prices they're pretty similar to other stores I've been to (some same or more expensive) but it's cause of the area where is located I guess. They have a good DVD section which is why go there often.

I'd like to share that a woman named Maureen went above and beyond to help me find the rest of the dishes that went with the set. She was friendly, and genuinely wanted to help me. I just didn't want her kindness and professional manner to go unnoticed.

Amazing ! It's a great non-profit Thrift Shop, started maybe a hundred years ago ! For Women & Children to have a warm place to live & plenty of good food! Their parents were entering the country with no jobs & it was a major struggle! God

It's the best donation place. You drop off the items, they issue you a receipt, about one or two weeks later you receive another receipt with accurate estimate of the donation value. Neither Salvation Army nor Goodwill will do this for you!

Wonderful cause, RUDE staff. We were shocked by the treatment of people inside the stores. We will be back when the staff is new or have improved attitudes. Our donations will now go elsewhere.

Quick in n out. Decent small thrift shop. I always surprised that I tend to keep finding designer dress shirts her. A better shop for clothes as the trinkets and other area is pretty small.

Everyone who works there is very helpful and much of the merchandise us in good condition.I bought a brand new artificial tree there that would have been $400.00 for $20.00.Beauriful!!

Love this thrift shop. Great prices. Great selection. Lots of new items too. Love the shoe and purse section. I make sure to shop here whenever I'm in LA.

Not too much selection. Check prices, some things cost more than new. Great donation receipt program period they mail you a great receipt for your taxes.

Have found some great gems here. Like all thrift stores, it can be slightly hit or miss. Would like to see folks staying socially distanced inside more!

Wayyyy Overpriced. Like RIDICULOUSLY for a thrift store, have been to many other council thrifts that are not as steep as this one.

My wardrobe is full of their stuff. The electronics section is a bit slim but now and then there is a gem among the slag.

They usually have nice things, but price quite high even things that have damage. Their cds and DVDs are expensive, too.

Extremely over-priced. Most items are cheaper at T.J.Maxx new than at this thrift store. Disappointing I won't be back.

Awesome, friendly and knowledgeable staff, parking lot, easy to see off main street and a great variety of items.

Great store with a variety of items. I never walk out empty handed, so thats a good thing. Ill be back very soon.

Going through hard financial times and they truly hooked it up for me. Such sweethearts. Lots of cute clothes :)

Beautiful experience. They have good stuff. I got. Two pieces for 22.00 the real price could be 100.00 yeah!

High end thrift shop.furniture,China,glassware,men& women's clothes,handbags and shoes, children's clothes.

Great place to donate and thrift at. My girlfriend loves the variety and helping a worthy charity.

They have alot good stuff here n the customer service is okay also a little bit on pricey side

Extremely high prices for a thrift shop, and ancient damaged items that are heavily abused.

I've been going to this place for years you get really great deals on high quality items

I found matching set of goblets that have been discontinued! What are you looking for?

Wide variety of merchandise categories, like any good thrift shop; very low prices!

All the people are really nice and friendly. They great you when you come in.

Nice, clean shop. Good selection of items and ORGANIZED. Great stop.

My favorite place to sneak off too. Brand new stuff for cheap price.

A really fun place to explore. You never know what you may find here

Good finds here and local friendly staff goes to a good cause

Very good. I bot 2 things -a top & boots with short sleeves.

Don't always get lucky but when I do I find a treasure …

Decent selection, but no fitting rooms so it hardly matters

Great furniture, pictures and books. Also lots of clothes.

Sometimes they got great deals on furniture and sneakers

Clean, neat and we found great stuff for our costumes!

Always find a great variety of items at great prices!

I GOT $5000 Then I Buy Some 100 Books!!!!!!!!!!

Decent items and good sales, mostly B2G1 free.

Great selection, and a friendly, chill staff.

over priced - no dressing rooms - no returns

Staff are nice and selection is pretty good.

I am employed at the location on venice blvd

Nice clothing,great prices,friendly people.

Nice place. A little pricy but good items.

Found some of my greatest treasures there.

Love yours tore and support your mission.

Fairly nice stuff. Over priced, however.

Good selection and very friendly

Prices are high for thrift shop

One of the better ones in L.A.

Buenos precios en buenas cosas

Found some good vinyl here

Always has grape Vines

Love shopping here

Amazing! !!

6a00