I recently went to The Glen Back Care for lower back treatment but I don't think I'll be back again. The osteopath who saw me is good, however, the final decision was made based on the 'treatment' received by the receptionists, to say the least bad. With the premise that the new patient is not given any information regarding the clinic's policy, after promptly apologising for cancelling my second appointment and asking if I could reschedule it due to an emergency, instead of being told, "I'm sorry to hear that", these were the words to me: "From now on there's a warning for you. Next time don't change at the last moment." Words spoken by the younger receptionist (very rude and unprofessional) to a patient seen twice in all. I'm sorry but if this is the image you give to your business I would say it doesn't bode well. A very disappointing experience. - - - Thanks for your reply. I am not surprised you are unable to identify me. It just proves how unprofessional and careless the people at the front desk are.

I have been attended in the centre since last year due to some minor back and postural issues. In addition to my GP referral, the location of the centre and its specious off-street car park were so convenient to me that I decided to come to this centre at the first sight. Later I confronted with a friendly receptionist, amazing time management, well equipped centre regardless of its limited space, as well as Physiotherapist Mark's respectful and approachable manner that kept me there. My appointments afterwards proved me Mark Ghaly's professional approach to my health issues. His informative treatment sessions were filled with client's education regarding their current health issues, happily transferring his knowledge and information in understanding words to the clients so as to assist them with figuring out their own health issues, also continuity of care and treatment in various areas such as home and gym. Overall, I highly recommend this centre to my family and friends.

To be clear the practitioners I see are lovely and of high class, the receptionist however is horribly rude and painful to deal with to the point we will now seek a different clinic for treatment. 0/5 stars for reception and communication, 5/5 stars for the physiotherapists I've seen. Update: Thanks for the response, very insincere, I can assure you and everyone else who happens to read reviews before deciding which business to use that should they go here reception will treat them with discontent and ridicule them if their children's names aren't correctly booked in and continue with rude commentary throughout the transaction. It's a shame they're letting your team down as the physios are great, as a matter of principal none of my family will be returning due to the poor treatment. Review now reduced to one star after the poor response from the owner, this just highlights the lack of focus around customer service and treating your customers with basic respect.

My partner has been experiencing back pain post army so I called to enquire and gather some information for him and possibly make an appointment, I asked if the receptionist Anita could tell me a bit about the clinic and Rick so I pass this information on to my partner but was told abruptly "Not really, everything is on the website". I am a Medical Secretary myself and have never had such a cold response, it shocked me. This was the first clinic I reached out to and while I am sure Rick and the rest of the team are great the coldness from the receptionist has put me off straight away. I normally don't write reviews like this but for someone reaching out for information and help this is not a nice reaction to be met with.

Rick has been 'fixing' my ageing body for over 15 years, explaining likely causes for my injuries, and prescribing appropriate stretches and exercises. I have always felt an improvement after a session. Excellent staff and great service. Updated 16/12/22 - After injuring my back, i could not stand up - the back spasms were so bad, i would fall to my knees. With a holiday booked only 4 days out, i had almost come to terms with not being able to go. Rick and the front desk staff found 3 consecutive days for physio. With a dose of serious anti-inflammatory tablets and Rick's magic i was able to shuffle off on my holiday. Cannot thank Rick enough to get me upright and moving again.

I am 26 years old and I have been going to Rick for physiotherapy for about 6 months after I was diagnosed with hip burstitis (due to sitting for long prolonged periods of time for work purposes). Rick provided me with differing treatments and exercises (even had a great app which provides demonstrations of exercises that you can do at home). It is because of his treatment that I have now regained my strength on my hip muscles and have minimal pain. If you want an expert amazing physiotherapist that will assist you with burstitis instead of getting the steroid injections you should definitely go to Rick at the Glen Back care!

I have been visiting Rick and his team at Glen back Care for over 10 years. They have helped improve and maintain my back strength & related issues over a long period, and really make a difference when I am preparing for a specific physical challenges to get me through in good shape. I make sure I have regular "maintenance" sessions to keep my body functioning at a consistent level and pain free. Rick is great at identifying underlying issues and setting a treatment plan, both with them and also for me at home, to get back on track as quickly as possible.

Went to see osteopath Anne lee for my back problems . The whole appointment was wasted on her talking about her fees the whole 30 mins gone I was told I was getting treated by her but the whole appointment wasted on her fees and if I knew how to pay?. I still had to pay but I got no information or care. Sorry but this is awful service and care.i wouldn't be going to her again. . The audacity off these so called professional she knew she was wasting my time and lied to me about the care I was supposed to receive. This will be taken further.

Rick Southen and his team are honest, professional, reliable and approachable. They are fantastic at diagnosing a problem(s), in providing the right treatment and treatment plan, so that patients can continue their recovery at home. Rick in particular is a very experienced, caring and intuitive physiotherapist who always puts his patients first. He is excellent at resolving complex and chronic problems and ensuring his patients understand their condition and treatment. They are the best physiotherapy clinic I have attended.

I’ve been a client at The Glen Back Care & Sports Therapy for many years now and couldn’t recommend it more highly! The staff are wonderful and always go above and beyond to ensure I have the best possible experience at the clinic. For the past few years I’ve been seeing Vanissa who has treated me for plantar fasciitis as well as general maintenance. The treatment I receive is high quality and I always feel supported in my recovery. I highly recommend The Glen Back Care & Sports Therapy.

2 years of chronic back pain and I have seen many specialists. After only 4 weeks with Nick I have the most pain relief ever in that time. He found the problem and I'm the way to a possible full recovery. Nick genuinely cares about his patients and he could of very easly of dangled the carrot and asked me back every week and I would of. Highly recommend anyone with back pain to give Nick a shot. I am forever grateful for his help. Thanks again.

I have attended this clinic for a number of years. Mostly I have seen Rick Southen. His physio treatment is amazing. He is the only physio I have been to, who actually does hands on work to fix the problems instead of just talking and asking me to do exercises. Recently I had an arm injury and he was able to clearly explain the ultrasound report and give me the appropriate treatment. I would highly recommend Rick to anyone who needs physio.

Terrible. I asked information about the practice and treatments they do, and the young receptionist was very reluctant to help. She told me she was busy with other customers and didn’t seem to care much about me. That didn’t leave me a good impression so I don’t think I’ll go to this practice for my treatment. EDIT: Thanks Rick. I’m glad you explained that to me. No one has called me so I’m not sure what you’re referring to?

I've been coming here for years, for everything from massage to physio to podiatry for my son, and have always received good treatment and felt better on leaving than when I came in. Though they are no longer a BUPA-first provider (which was a big draw card), I understand their decision to withdraw from that arrangement and have continued to support them owing to the excellent care I have received. Recommended!

I've been coming here for a number of years for treatments across chiropractic, remedial massage & physiotherapy. As someone who does a lot of physical activities, I'm always in need of some honest, professional and reliable advice and treatment. Thanks to Mark, have always left the clinic feeling less sore and well supported in recovery.

I've been a long-standing client of Mark for the last 4 years. He has helped me rehabilitate shoulder, neck, ankle, hip injuries... you name it! And without failure, I've returned to top performance. I can't promise I'll always be doing my exercises but I can promise I'll be seeing Mark if i ever sustain an injury.

Never had a bad experience in this clinic. All the doctors I have seen so far - from physiotherapist, chiropractor, osteopath, and dietitian - everyone has been very professional and helpful. The receptionists are always nice too and the clinic is very well kept. I cannot recommend this place enough.

I have been going to the centre for many many years, under the guidance of Physiotherapist Rick Southern. Over the years Rick has helped me recover from back,shoulder and neck problems. I have got to the stage that I wouldn’t consult with any other practice or person. Thanks again Rick! Trish.

As an older person with a history of Polymyalgia Rheumatica I find regular maintenance visits to Rick help reduce the stiffness. Rick also helped me overcome a shoulder problem many years ago. Rick is an exceptionally good physiotherapist with a kind and caring manner. I highly recommend him.

I’ve been seeing Dr Adrian Tota at the clinic for 15 years. He always works wonders with my lower back due to too much cricket. He is a brilliant Chiropractor with a strong focus on deep massage and ongoing exercise. Would highly recommend him despite his one eyed barracking for the Dees.

I have seen Nick for years now and can honestly recommend for him. Nick puts in an enormous effort into supporting his clients injuries. I've seen a range of osteopaths and chiropractors over my life and proud to say Nick is the best service I've received. 5 stars, give him a go!

Post Lockdown 2, Vanissa has been fantastic at getting me mobile again. I really appreciate her considerable expertise, skill and her warm encouragement. I highly recommend The Glen Back Care and Sports Therapy for absolute professionalism in a friendly atmosphere.

Rick Southern and the team at the Glen back care and sports therapy were very knowledgeable and helpful treating my shoulder in giving me the ability to get back to playing the sports that I do with confidence and the strength in my shoulder to do so.

I have been going to The Back Care & Sports Therapy for a few years because of different body issues. The staff has always been very friendly, caring and professional. I have been seeing Mark and Bing now as well for dry needling. Both are very good.

Over the last 10 years I have used a variety of services offered by this clinic; Physio, Chiro & dry needling. I would highly recommend using any one of them to relieve your pain & keep you moving. Great staff, who are friendly & very professional.

Chris is professional, friendly and displays genuine care. He took the time necessary to explain the situation and what was required to prevent further back issues. I would highly recommend him if you are seeking a chiropractor.

Have been seeing Rick for about 5 weeks now and my back hasn't felt this good in years. Hes extremely knowledgeable and gave me the right exercises/tips to help keep things the way they are moving forwards. Highly recommend!

I have been to several physios in the last few weeks. I've had pain in my neck and after a PT session with Mark Ghaly, the pain and discomfort were gone! Highly recommend a visit to the clinic and look for Mark.

A great clinic! I have been visiting Rick for physio and the team for various treatments for over 10 years. They are professional, reliable and care about what they do. Highly recommended.

Fantastic service and friendly staff, Matthew was super knowledgeable and helpful.