It was very full whole day.when I went inside at 14:35 the one consultant was very unhelpful she locked the door and people were still outside.The one consultant also told me to come the next day as it's full even though I was there since eight o clock in the morning in the queue in the hot sun outside the mall.Consultants packed up it was past three.I didn't leave.There was one consultant he was very helpful and helped people very professional and quickly.I wish everyone there was so helpful It felt like they were more in a hurry to leave .It's very unprofessional and they are there to give a service to the community and are getting paid for it.I hope government will look into this and that the staff at the department of Labour in Middestad mall Belleville in Cape town start being more helpful and professional in doing there job and treat everyone with respect.

18/12/2014 08h00 lui ek na julle, n antwoord masjien se ek is nommer een op die lys en moet net wag vir die operateur. 08h12 antwoord die operateur en sy sit my deur na n ander persoon 08h15 na die musiek van strauss se waltse geluister en toe dit stop toe gaan die lyn ook dood. 08h15 skakel onmiddellik terug en die stem op die anderkant herhaal weer al die inligting en nou is ek vanaf nommer een na nommer vier op die waglys en ek wag en ek wag en ek wag nou nog. 08h30 toe skakel ek af anders sal ek sekerlik die hele dag gewag het. Almal is seker besig en ek besef daar is baie mense wat raad soek, maar n halfuur lank en jy skuif van nommer een af in die ry omdat dit te veel moeite is om n telefoon te antwoord. Diens vanaf nul tot tien? Beslis n dubbel nul voor die punt!

The service was just as bad I got there early in the morning to catch up with the que for them not to start on time there’s so many ques the guys that were outside were not helpful at all one was giving forms to only tell us to come back the following day and And it’s seems like the other guy had no idea what he suppose to be doing he looked drunk as well …also I don’t understand why a government institute doesn’t have back up generator…they keep telling poeple to come back the following day with what money ??…when you go ask questions they chase you out because we not allowed to ask them questions…yhuuuu it was bad shame …still have to go back tomorrow and it might still be the same story

TLDR: Typical government department, don't even waste your time going down to their offices to claim for paternity leave, use your annual leave. Unfortunately the labor's department online portal doesn't cater for paternity leave so you have to go into their offices to claim. No covid-19 guidelines are followed on-site, and the queues are probably over 400 people. It stretches all around the mall (don't trust Google Maps when it says it's not that busy). It's not worth the effort (safety and health wise), rather make sure you have enough annual leave to use instead, as this government is not there to serve you. (even though you pay them on a monthly basis).

This does service does not even deserve any star..... - 0 service rating Customer service does not exist. Calls are dealt with unprofessional. Nobody gets back to you. Claims take more than 7x months to pay without receiving monthly payments as they should. Why must we pay uif..... It's your own money and they won't even give it to you, you only have to beg and plead and your queries become toilet paper. They say claims are paid but never pay it when you ask for proof they can't provide it. No initiative or management. SALLARY PUSHERS OF NOTE!!! No benefit for anybody unemployed thinking they will get help. To me this is just a scam from government!!!

My wife is currently waiting to be assisted, apparently the system is down, she's been there from 07:00, is now 09:33. She is there with our two kiddies as there was no other way. After 2 and a half hours one of the managers (Patrick) told my wife that our kiddies is not allowed to sit on the chairs as it's for clients.... Damn, don't know how to respond to that.... So 11:51 she was told that nothing was processed since she was there a month ago and again a week ago as they're waiting for confirmation of maternity leave 5 years ago... She was never asked for this info before... I'm so pissed off right now , paying for UIF is a scam....

I.m sitting here at dept of labour bellville since 10. Here is alot of people all over this place. I must say that allthough we waiting for hours to be helped and get out, the staff of the dept are very friendly and they treat u like humans. Most of them actually. U can stop anybody in the dept if u lost and they will stop and listen and tell u where to go or what to do. A negative that i have though.... get a system going to get people out asap. Lots of moms with babies sitting for hours and the infants gets restless by the minute. If u go to a goverment ficility , even early morning...please take ur lunch with.

I have never experienced such unprofessionalism ,unpleasantness,I would literally give them no stars…and because there was LoadShedding we stand in a long queue outside in the hot sun,went to the loo and in my absence people were given number tickets,come back I don’t have a ticket but there since very early morning and refused to help me just cos I had gone to the loo while they were giving these stupid tickets..this is unfair at it best and they are rude about it

Worst experience ever. Stood in the line for two days, no communication from officials. You have to walk up to hear the system is offline for two consecutive days, conveniently after 12:00. Staff bluntly told me if you're not there by 6am, you won't get help. Not to mention you have to que outside in the cold not knowing if you will be assisted or not. Staff have a nonchalant attitude. Do not recommend as no service is being rendered here. Two days of 8hrs wasted.

One stands in the queue outside as early as 5am, only to be told you must go and complete your continuation of benefits online. Online service is an inconvenience because one has to resubmit documents that were submitted at the branch. The service sucks at this branch and staff does not care. They don't work when there's load shedding and when there's no load shedding there's no movement. The telephone is not answered.

The worst service I ever experienced from any department. We were there from 6:30am to 15:15. Luckily I had 1 good person that attended to my issue, however everyone else else there treats you like dirt. They need to improve customer service, they need to hire people who like to deal with people and most of all, they need a quicker turnaround time for claims.

I came to Bellville on 7 December to hand in my documents to process as I have retired. I only received 1st payment on 7 March. Most horrific experience & very rude clerks !!!!!!!!! Am logging a complaints with ombudsmanas I am demanding an apology from the people I will point out by face.Still awaiting my 2nd payment signed 28 March.

During covid-19, no social distance, no clear communication, stand in a queue from 6am, until 16pm, people pushing in front, no queue management, directly in the sun. This is truly a terrible experience! An entire day waisted with no results, and high risk of getting infected. Online systems doesn't work..seriously horrendous

The worst labour department ever!!! Either the system is out or they have a leakage so they can’t fulfill their duties, every single day it’s the same story. They are meant to close at 16:00 but you get there at 2 P.M they will tell you they are closed. No sense of empathy at all. What is the government doing about this ?

1 star for this department. after 4 attempts of standing in queues on 4 separate occassions for the same thing, finally have been able to hand in my application. They give you a phone number to contact to see progress on the application, but NO ONE ANSWERS. What is the point of that - total waste of time!

For a government department, I must admit things run very smoothly. I suggest arriving from 12. Things are guieter and the line is not so long. Sometimes their systems are down but they still accommodate the public best they can. Easy parking outside. I am impressed with the service. Well done.

Very very very poor service...,these staff treat u like trash and have a attitude like they doing us a favour.They dont even deserve a star rating,they must fire all of them and appoint people to do the job accordingly.I guess all the goverment institutes are all the same,pooooor service.

Here we are in the queue to report ID and phone number. Everyone has to enter details on their form, as no government employee available. NO PENS NO SANITIZATION. Not surprised if people get infected, through someone else's neglect of duty and responsibility. Honestly pathetic.

Must have the worst goverment service you can get anywhere,they treat people rudely and take there own sweet time to help people standing in the lines.took me from the morning till past 3 to get helped and wasnt even in the building for 10mins and i was done.

No fireworks, we are dealing with people who don't all make time to even greet you with a smile, it is sad, but not only for government institutions, also happens in private sector retail stores, no pride in the job or customer service anymore

Applied in January 2022.After endless mails claim finalised and approved.went in April and today to submit form(sign).NO PAYMENT YET.Phoned UIF helpline and they confirmed claim finalised and approved. Must return to Bellville again tomorrow.

Long line and always busy sometimes system is offline they don't pick up the phone there is no communication between company and government the result is sending you back and forth to your ex employer which is irritating and upsetting.

Still the same bull*hit today….todays there’s no load-shedding and it’s empty but still telling people to cone back tomorrow it’s 11am and they close at 4 ….government needs to do better for hiring such people …this guy is the worst

Bellville branch you stand outside the mall then they come and collect pple in groups for different categories. You get helped but also not so helpfull. Still awaiting on my UIF since 7th month, and ghete is just no answer to why?

You phone the landline number that they referd you too, then you can't come through to them and when you get through your call never gets answered. They need to improve on this massively, because it's not right towards us.

Bad service only Two people who are really pulling aka Thandi and other one Coloured old lady in the finance department others are fat cat with poor service.they need to be swapped or suspended they do their duties.

For UIF applications we had to wait close to 35min with no assistance seems that the government need to hire people that are eager to work because everyone is just walking around instead of assisting us.

Unfriendly service, employees don't help you well when it's your first time or even all the other time you go there and there systems is always offline. They don't open the time they suppose to.

Why do we have to hold on for hours, where is the Switchboard operator? Nobody is getting back to you. Long queues. Just employee more people or Atleast employee people that wants to work

I give them no stars. The staff are extremely unprofessional and have no idea what customer service is. The management are at fault and obviously do not care about the level of service

Morning my Brother have a date for 2day 2 sign unemployment but when he and many more other people arrived there this morning just 2 go stand there 2c the place is CLOSE SO WAT KNOW

No answer if I try calling. Even at your facility we don't get much assistance. I have been waiting more then 80 days for my 2nd payment and I have submitted all my documents.

You phone and they say you number 1 in the queue but no answer at all looks like they have no clue of what to do rather give the job to someone else who wants to work

Visited Belville labour department and had the most speedy service lines was moving and i walked away with my first best experience at a government facility

Waste of time going there.. No matter how early you are, you won't be helped!! Even by calling them , they would pick up the call but no answer.

The line says that I am nr 1 in the que for my call to be answered, but the line is busy... no answer no matter how many times i call

Poor service ever. I don't understand why do we have to pay for UIF if claiming Is an issue my case has been pending from Feb 2022.

It's full workers are rude no professionalism way of talking to clients or guidance on how things work . Rude rude rude rude!!!!!!!

When calling the number on the website the phone is not being picked up at all, it just keeps on ringing by itself with no answer.

Was sorted out by Nicollet...what a helpful Lady....well done to her..at your Goodwood Branch...keep up the good work...

I have been calling the past 3days im highly pregnant so i cant go in again yet no service please attend to your callers

I want to sign in today as the mall security's told me that dept.of labour is close and I must sign in on line

Services is great at Belleville labour department even thou there are those not deserve to be working there.

Waiting to be served for about 8 hours and don't even get the help and go back home without being helped

Its ok now but u still have to wait a long time outside but when u finally inside it goes very quick

Poor service..you wait for 7 to 9 hours to be help..but no service and thn you have to go home..

Very efficient and competent workers, thank you for your services. May God bless you guys.

I still do not understand why people have to stand in long queues for asking questions.

Worst service this government literally no help at this bellville department of labour

Thank you for excellent service at Bellville UIF. Be at Jet store before seven and CY.

I did not expect my experience to be so smooth..wow ! excellent service..Thank you

You wait for like a long time for them to answer your call ...bad service!!!!

This is the worst client service that one can get in a government institute.

Calls they don't pick up neither do they respond to emails. Maybe its covid

Waiting for a half hour on the phone with no answer, terrible service!!!!!

Now dialling the 6th number for the DOL offices in WC with no answer!!

Why are their phones at any of the offices if no one answers it?

I was wondering if you volunteer to be retrenched you get ui19

Amazing service and the staff were so friendly

It's a battle to get a service and your money.

service too slow spent the whole day there

They must use number systems,like Sars

No answer on your contact numbers.

Looking for AlpharLobour Solutions

Dont have respect for the client.

They are not there for the people

Long waiting time and rude staff

You can call if you want …

Queues are ridiculous …

No one answered the phones

Nobody answers the phone

Absolutely bad service

Very slow service.

No Service...

nicely …

Terrible....

Great place