I’m disappointed to say that I did not enjoy my experience with The spa at The Four Seasons In Florence. I scheduled a 75 minute deep tissue massage and what I actually got was a 75 minute appointment where I did not actually get the massage for 75 minutes. In fact, the appointment Even ended a few minutes before the 75 minutes had been completed. The amenities at the spa are limited. I was frustrated they didn’t even have simple things like make up remover. The facilities are small and don’t include the hot tub and pool. Apparently that’s an additional €80 which is pretty surprising. There are two saunas, One steam and one dry, and the saunas are small so if there are multiple people the ability/comfort to use the facility is quite limited. People who are at the hotel also use the same facility, not just people using the spa. The massage was excellent, And Marcella did a wonderful job. The staff also was very kind and helpful.

Massage très bien réalisé et personnel très professionnel mais malheureusement les installations sont petites (le spa se limite à un sauna et hammam dans chaque vestiaire) pas de piscine intérieure. Si vous voulez accéder au jacuzzi à l’extérieur il y a un supplément de 80 euros. Dommage…alors que nous avions dépensé 1000 euros en massages pour 5 personnes…c’est la première fois qu’on me demande de payer ce genre de supplément.

Un vero paradiso dove rilassarsi e farsi coccolare. Trattamenti e struttura (ça va sans dire) eccellenti come da stile Four Seasons, ma è lo staff cordiale e discreto a fare la vera differenza. Consiglio caldamente!

We hada fairytale stay at the Borgo Pinti, Four Seasons Hotel in Firenze. It was magnificent!
Tipo di viaggio
Vacanza
Camere: 5
Servizio: 5
Posizione: 4

I called 4 times in a row and was hung up on each time. So unprofessional.