The UPS Store

157 reviews

12407 MoPac Expy Expwy N #250, Austin, TX 78758

locations.theupsstore.com

+15128342633

About

The UPS Store is a Shipping and mailing service located at 12407 MoPac Expy Expwy N #250, Austin, TX 78758. It has received 157 reviews with an average rating of 2.8 stars.

Photos

Hours

Monday9AM-7PM
Tuesday9AM-7PM
Wednesday9AM-5PM
Thursday10AM-3PM
Friday9AM-7PM
Saturday9AM-7PM
Sunday9AM-7PM

F.A.Q

Frequently Asked Questions

  • The address of The UPS Store: 12407 MoPac Expy Expwy N #250, Austin, TX 78758

  • The UPS Store has 2.8 stars from 157 reviews

  • Shipping and mailing service

  • "I had a great experience renting and having a box at this location"

    "I went in to return a few Amazon items "

    "As many other customers before me indicated some of the employees at this store need some serious training on customer service"

    "I stopped by this location for the first time this morning"

    "Kat with a K is so rude and nasty"

Reviews

  • Groundup Business

I had a great experience renting and having a box at this location. Kat, Roxanne and all the other personal are wonderful. The location is clean, the service is quick and staff are friendly. I had mail service, shipped and received packages, as well as notary service. There is plenty of parking and it is handicap accessible.

  • Sue Ramos

I went in to return a few Amazon items ... I had 4 boxes and the rude person behind the counter made me move the boxes to one side of the counter. Which made no since.. then tried to return one of the items and the employee told me I needed

  • Christina Jack

As many other customers before me indicated some of the employees at this store need some serious training on customer service. I would not be surprised if some of these positive reviews are not genuine customers. This is not the first time

  • Liz C

I stopped by this location for the first time this morning. My score is based on 2 factors - the experience of another customer and my own experience. There was another customer in who wanted to overnight a document. The customer had to ask

  • Nichelle Sawyer

Kat with a K is so rude and nasty. I have been coming to this particular UPS store for years, no more because of Kat with a K. Apparently Ups has changed their policy for lotions. I inquired as to why I must unpack the lotion and Kat with a

  • Johnathan Keyes

I went in to the UPS store, and I had a issue with my P.O. box. Roxanne was super helpful, and fixed everything for us. All of the people at this location are very customer service oriented. Kat, Roxanne, Katherine, and Yahaida are awesome!

  • Christopher J McCarthy

I shipped a package from Colorado to this store location since I was traveling for the holidays. Since i was not a mailbox holder, this store refused the delivery without telling me - they did call me, but did not leave a message, and when

  • Briana Harris

The absolute worst! I’ve never had any issues with a shipping company until I did business at this location. Not only were my packages delayed and severely damaged, some of the items inside were missing and irreplaceable. But now I get an

  • LeeAnna L

Yahaida went above and beyond to help with a transaction I dyed in the store over a month ago. She was patient, she listened and identified what happened with my letter I sent. For me it was important how issues are handled as mistakes

  • Aztexicanshop

Super friendly staff, never a bad experience... I couldn't get a PO Box at USPS and came here and very happy with the staff. I usually deal with Kat when dropping off shipments, she's always upbeat & friendly while being professional.

  • Irene Goodman

One of the very worst UPS store experiences I've had in a long time. Newly Retired Army... 27 years of Army service and new to the area. This particular story isn't the closest to my house but it's convenient came in yesterday had

  • M S

Had to return some stuff to Amazon. Kat there was very pleasant to work with and was very helpful. This is Store is full of great employees. There is a African American young man at the front and h he is always pleasant as well.

  • Jess Williams

Don't go here if you can help it. The staff are really nice, but for some illogical reason they took the package drop off bins away and now you have to wait in a usually long line just to drop off packages. It makes no sense

  • Marguerite Breda

Awesome service! I went in to drop off Amazon returns and was welcomed warmly and quickly. The associate helped me carry in the big box (not heavy just awkward, and I just had surgery). She was quick and very helpful!

  • Damaris Bode

If you are expecting decent customer service, don't go there. Staff is extremely rude, cant do simple services as working on their computer or basic math. Specifically a very frustrated, large looking employee KAT!

  • Karen Xavier

Terrible customer service from the large lady. The more petite one was kinder to her customers which seemed appropriate, but I only heard her as I was being “helped”.

  • veronica ruano

Terrible customer from Katherine. She throws all the returns and packages. She does not care about customer service or the packages.

  • Watson Lewis

Customer service was well intentioned, but charged $4 for a very low quality image trimming after lamination.

  • Samil Shah

I had a very bad experience. The representative was pretty rude. Do not recommend to come to this store.

  • Sherry Chen

I've been a regular visitor to this UPS location, sending packages almost every other day.

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