Highly recommend Tivoli Jewelers! A welcoming family-owned shop that has been an absolute pleasure to work with every time we have been in. Joe, Frank, and Jenny are all amazing and so helpful. We bought our wedding bands here, and it was one of the best experiences of wedding planning. They gave us an incredible deal and took as much time as we needed to show us all the options. Recently, my wedding band was lost. We were incredibly distraught and immediately went to Tivoli to order a replacement. They were so empathetic, and even matched the original deal they gave us. In true family-owned small business style, they let us put a smaller than usual deposit down and were just incredibly fair and understanding through the whole thing. THEN, shockingly, a good samaritan found the ring, tracked the serial number, and contacted Tivoli who immediately contacted us. They facilitated pick up of the original ring, cancelled the new order at no fee, and refunded our deposit. Just absolutely amazing customer service, and a business that will always have a place in our hearts. Beyond this experience, which has ensured we will be loyal customers of Tivoli as long as we live in NYC, I’ll add that the shop has a great variety of jewelry, excellent prices, and the best customer service around. They always offer to clean my rings whenever we drop in, and just consistently go above and beyond in a way that is becoming increasingly rare in the city. Highly, highly recommend for any and all jewelry needs.

I have been using Tivoli Jewelers for years and each time I go my experience is better and better! Sylwia is my go to person and she is fantastic about helping you pick the right item(s). She truly cares about what you are looking for and asks the right questions to help you pick the perfect gift for others or yourself. She and the rest of the staff give great advice as to what to chose based on the occasion, who the gift is for, and what you are willing to spend without ever being “pushy.” In the end, they leave you feeling good and comfortable about your choice. The store offers everything thing you could imagine and a wide selection of each item they carry. I’m always able to find exactly what I’m looking for without ever having to go anywhere else. The jewelry is of great quality and fairly priced. I have recommended Tivoli to all my family and friends who are also always satisfied with their experience there. Anyone who I’ve ever bought a gift there for has always loved it! However, Tivoli is always happy to tell you to come back if ever you or your recipient are not happy with the jewelry you chose. At Tivoli, satisfaction, offering premium products, and and excellent customer service is the goal. I don’t ever shop anywhere else. There is never any need to do so.

Tivoli Jewelers has been a family owned establishment in our neighborhood for over 30 years. My experiences have always been highly favorable. The staff is friendly, knowledgeable and always ready and anxious to help. I recently had an extremely pleasant visit while shopping for a necklace. As soon as I walked into the shop it felt like family was there to greet me. Their sincerity and commitment is apparent. I want to give a special shout out and thank you to Joe. Joe was personable and enthusiastic. He patiently helped me choose the perfect necklace! He even offered to steam clean my rings and they now shine like new. It was clear to me that Joe's confidence and expertise make him an asset to this business. I plan to return for a bracelet. I highly recommend Tivoli and all the jewelers who are there to assist the customers with their selections. Thank you, Frank, Jenny and especially Joe. I will gladly recommend you to my friends and family.♥️

Went into the jewelry store today to find behind the counter a very kind gentleman Named Joe. I walked in with tears in my eyes, due to a family heirloom ring missing stones and bent out of shape. Joe immediately took my ring and had me sit comfortably as he examined each prong and stone. He assured me he would have it back to new in no time. My ring came out fabulous. Joe was so diligent and made sure something so precious to me, was fixed and treated with such love and expertise. I would highly recommend Joe to all. He was knowledgeable, and the showroom has so many beautiful pieces that he was kind enough to show to me. I am looking for a gift. I will be shopping here and returning with all my jewelry needs and recommending Joe to everyone who's looking for quality, professionalism and AMAZING jewelery in a beautiful setting of wonderful people.

I came here a few weeks ago to resize my wedding band for my wedding. Truth be told, someone on their end messed up and they closed their business while they had my ring. When I did pick up my ring days after my wedding, they were kind enough to not charge me. I appreciated that they took responsibility for the mistake and I now have my wedding band, which fits perfectly. Although I had a negative experience because I didn't get my ring in time for my wedding, they were nice and extremely apologetic. My recommendation is that if you need something by a very specific date, maybe check with all the staff there and look for signage posted. They do have a lovely storefront and their jewelry looks very nice and high quality. To Tivoli Jewelers — I do thank you for resizing my ring and making it up to me.

I got my engagement ring downsized at Tivoli. The job was done perfectly and I couldn't be happier with how my ring fits! The staff are friendly and made me feel welcome from the time I entered to the time I left. I only rate 4 stars because, I was promised it would be done same-day (I didn't request this) and I would get a call/text to let me know. But as it drew closer to closing, I had to call up myself only to be told that it wasn't ready and it would be finished next time the resizer was available (2 days later). Despite this, I won't hesitate to go to Tivoli for future jewellery amendments and look forward to seeing those friendly faces again! <3

This week I went into Tivoli Jewelers to see if they put replacement batteries for my Michele watch. I approached a pleasant looking gentleman to ask if they did. He told me that they indeed did. While he was replacing the battery we chatted . He was very knowledgeable about Michele watches. After he was finished before he presented my watch back to me, he picked up a polishing cloth and polished my watch. When he gave it back to me it looked like brand new. I was so satisfied with my experience at Tivoli Jewelers and would recommendk for Joe them to my friends and family. If you go there ask for Joe the charming gentleman that helped me

I bought my engagement ring from Tivoli jewelers. They had amazing service! I didn’t know much about buying a diamond but Frank really took his time with me and helped me with selecting the perfect diamond. He even helped me design my own setting when I wasn’t satisfied with anything they had in stock. I’m super indecisive but the whole team really made the process a pleasure. Shout out to Amanda who put the final touches on the ring! I love the final product and more importantly so does my fiancé! If anybody out there is looking for an engagement ring (or any piece of jewelry) I highly recommend Tivoli Jewelers!

I came in to ask about getting some clasps on some chains and they did not hesitate to help me out and explain everything to me. I brought some jewelry pieces with me and they were fine with testing everything no questions asked. Jenny was helping us out for the most part. We tried on different pieces and asked several questions, she was very informative and helpful. My girlfriend and i were all over the store and even tho they were closing soon they didn’t rush us out but rather we left because we realized they were getting ready to close.

I’ve done several projects with Tivoli and I could not be more grateful to have found them! They recently worked with me to reset my diamond from my engagement ring into a new custom setting. I worked closely with Jenny (who is a total rockstar!). She handled my order with so much care and answered every question I had with so much patience (and I texted her a lot! Haha…) The jeweler did a stunning job and even finished a week early! I’ve already decided to design my wedding day earrings with Tivoli

I have used Tivoli’s services twice over the last 6 months for repairs and honestly wouldn’t go anywhere else, even if I left the area. Not only are their repairs quick, reasonably priced, and high quality, but the team there are lovely, really helpful, show you all your options, etc. They went totally above and beyond for me on my last visit, fixing something that wasn’t necessarily in their remit (a screw in sunglasses) but they were happy to try, and did so brilliantly. Couldn’t recommend more

I cannot say how lucky I feel to have found such an amazing jewelry store! I had gone to another store to replace a small diamond that fell out of my engagement ring and they ended up breaking a prong and botching my ring. I was very upset. I then brought it to Tivoli and they reassured me they could fix it. And they did! They made my ring look like new. I interacted with Jennie, Frank, Marge, and Joe and they are all incredible. I would highly recommend this store!

This place is amazing! They know their stuff. I've been going here since young with my mom and started off my own collection with my wedding band. Selection goes from affordable pandora to high end custom pieces. Joe is great and treats me and my family like gold. I usually see Jenny but Marge is amazing too and helped me and my girls pick out their first little jewelry. Go here.

My husband and I bought our wedding rings from Tívoli and we couldn't have been happier. I had a diamond fall out soon after (while working with my hands a lot) and they fixed it super fast and have had no issues since. We go back often and they are always personable, and clean my rings for free every time. We'll be back to hopefully make future purchases!!

Excellent experience here, very professional and friendly. Repaired my Fiance's engagement ring. Had to replace the "shank" and reset the prongs. Looks better now then when I first bought it! It is an antique. Repair only took 2 days. I think the price was very fair considering the labor and the cost of gold. Definitely recommend. Family owned business.

I was referred to Tivoli from another jeweler when I needed a repair done quickly, and I could not be more thrilled! Everyone there was welcoming and Jenny took excellent care. She made sure I had the ring back in time for my trip! The price was great and the work was impeccable. I highly recommend visiting them and will be back myself!

Tivoli is the best! I went in tonight with a weird repair request on my beloved but not fancy necklace and they fixed it on the spot (and very well priced.) They also cleaned my engagement ring which hasn’t looked this good since my husband was on one knee… thanks Margie and Jen??? Sweetest ladies! Made my night.

My favorite jewelry store to go to. They have the best variety of jewelry for any occasion from engagement rings to everyday pieces. Plus they are always willing to work with your budget. There is always something new there, and the staff is so nice and treats you like family. Will never go to another jeweler.

Terrific service! Jenny is fantastic. Super helpful and even wrapped my gifts according to the colors of the jewelry so I can remember which box had what in it! Wide selection. Came in around the holidays to pick up some Christmas gifts and the owner gave me a bottle of their own wine as well!

Walked into Tivoli's today to get several pieces of jewelry cleaned and they are the most sparkly and clean I have ever seen!! I was so happy to wear them out! The staff was very kind and helpful right when I walked in! Thank you Tivoli Jewelers, ill be back!

I just brought in a pair of gorgeous handmade earrings that I really love that I want to wear for my wedding. They just didn't hang right on my ears and sort of fell at different lengths so I needed them adjusted. Frank helped me out right

I went to Tivoli jewelers For my fiancé’s engagement ring so naturally it was a very important purchase. Jenny and Frank took extremely good care of me, not only walking me through their inventory but also working with me to customize the

Great place to shop for beautiful jewelry! Very courteous and professional staff. All the ladies ready to help and to give you advice, never felt rushed or not welcomed. Especially Sylwia, always ready to help!!! My favorite place to shop

Had an amazing experience buying my fiance's engagement ring here. Had spoken with Ariana prior to coming to the store and told her what I had in mind. When I got to the store she had 6 diamonds that fit my descriptions for me to look at

My husband purchased my wedding ring from this store and it was amazing, so my husband was turning 30yrs old and I went to them and told them who my husband was and that I wanted to surprise him with a watch frank I believe was his name

It's a mixed bag. Sylvia my Jeweler Consultant was VERY professional, helpful, patient and knowledgeable, because of her I'd continue to choose Tivoli. However I went on a day she wasn't working the woman that was there wasn't as warm,

I asked tivoli jewelers to resize a ring for me, and when I got the ring back, the stone was loose in its setting and falling out. Really poor quality control to return a broken ring to a customer. I won’t trust them with repairs.

I got my fiance engagement ring here. The Woman who helped me was nice. The jeweler came and introduced himself once I purchased the ring. 1 of a kind. Love this place. Recently had to replace a stone, they did it with no problem.

This isn't just a jewelery store... this is your "welcome to the family, let us be of service to you and treat you like family and a friend". Joe was amazing! With his knowledgeable, kind, helpful, patient, and reassuring manor.

Tivoli Jewelers was such a pleasant experience. Joe reshaped a bent ring while Margie fixed a clasp on my favorite necklace. There was kindly no charge and I was out and on my way within 5 minutes of entering.

I brought in a ring and a watch to be polished. The Tivoli team was very friendly and knowledgeable, and completed the work in just a few hours. My pieces now look better than new. Highly recommend Tivoli

I only shop at Tivoli Jewlers ! They always make me and my family feel so welcome and comfortable everytime that we come here ! Joe , Margie & Jenny are the best! We recommend them to everyone ! ❤️❤️

I’ve used these guys twice now, once for a cleaning and once for a repair and they’re just excellent. Super friendly and informative, return time was faster than expected. Just great service.

I appreciate it! I went to Tivoli Jewelry and Joe help me change the battery to my watch. Was very friendly, They greeted me when I walk into the store and felt welcomed. Very clean place.

Best place to buy you authentic jewellery The assistant Margie really is top notch. Her stewardship and customer service skills are outstandingly remarkable thank you for the experience

Walked in here for a wedding band last minute - they had an amazing assortment at incredibly fair prices. Even sized it for me in 15 minutes. Can't recommend them enough!

Second time getting a ring resized and this is just the best place ever. Jenny was great and so very helpful. Highly recommend!

jenny is the best, she took care of my tennis bracelet when i needed it stat! and she is the sweetest

Amazing service and beautiful selection! They are so helpful and friendly. Would recommend!

Joe and the rest of the team are a pleasure to work with! Highly recommend their services