When my boyfriend and I arrived we were met by “construction” being done on the front entrance and 3 employees at the desk. Everything seemed sketchy since the beginning then the employees asked for information that wouldn’t usually be needed, such as my boyfriend’s ID even though the reservation was under my name, the make model, license plate number and color of our vehicle, a contract to sign with so many rules that seemed odd for a 2 night stay. Then they asked for a $100 deposit that had never been previously mentioned when I paid for my reservation, oh that was also asked to be paid in cash. They asked if I knew about this and when I said no they asked if I had any cash on me. When I started asking questions as to why this was not told to me before I made my reservation they asked how long we intended to stay and when I said 2 nights they conveniently waived the deposit. After signing this contract they gave us a room key and we went to what I could only describe as a hole of a room. It was empty and pretty gross. It seemed to be 2 rooms connected by a door that had the handle taken off, a twin bed that was not made and looked like it was falling apart even though I had asked for a queen size bed, 2 bathrooms with no toilet paper and toilets that looked as if they hadn’t been cleaned in months a gross pull out sofa, a tv with no remote, and an air conditioning unit that was broken and seemed to be growing mold inside and a lamp that wasn’t even plugged in. We went to the front to ask why weren’t given the room we requested and the man in front (Chris I believe his name is) said he didn’t even know they had rooms that had twin beds, I thankfully took a picture to show him and he said “Huh? You learn something new every day” he then changed us to a better room with a queen sized bed but we still felt very uncomfortable and unsafe with all the people we had seen around us staring us down and the smell of marijuana and cigarettes everywhere. Save your money and upgrade to a better hotel, there were too many people that were noticeably on drugs around this establishment.
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 1
Location: 1

This is definitely not a luxury motel. The customer service begs to differ, though. We arrived nearly 6 hours before checkin. I had been up for 28 hours already. We drove in for the balloon fiesta, went straight to setup our balloon and fly then I took my extremely exhausted kids to the motel on the off chance we may at least be able to sleep in the truck in the parking lot. Mark greeted me with a smile and was so very kind. He went above and beyond to get us in a room immediately and made sure we had everything we needed. His help and attention to detail was better than I’ve ever received at any Hyatt or Hilton. Sure, there were some issues; but they are just switching over to new management. The Tree Inn isn’t somewhere I’d typically choose to stay; but I’m really glad they were the only place with reasonable bookings available. Thanks to Mark, we will be staying here every time we come to Albuquerque. We often have to come down from Colorado for balloon repairs and other things. I’m impressed beyond words with the quality of customer service alone. Thank you again, Mark! We hope to see you this weekend! P.s. the room we stayed in was huge. Plenty of open space for an energetic 5 year old to play while we got ready. I imagine most the room sizes are close to the same. I loved the fact they had no carpet. It was a hardwood looking linoleum. It was very aesthetically pleasing! The room was clean and felt as such. Most places, with or without carpet, leave you with black bottomed feet. Not here! The door will also give an annoying chirping sound if it isn’t fully closed. This, to me, is fantastic and gives that extra sense of security.
Trip type
Business
Rooms: 5
Service: 5
Location: 5

Do not waste your time with this place. On July 12, 2023, my family reserved a room at this hotel for 10/12/23-10/15/23. We arrived at the hotel on 10/12/23 and stood in line. As we waited we watched the front desk clerk sell rooms to other individuals and asked for 100 cash deposits. Those people were told the rooms had to be checked by a housekeeper who would go sniff the room to make sure it smelled ok, they were then told the housekeeper would sniff the room again upon checkout to make sure it smelled ok and they MIGHT get their cash deposits back. I was next in line and was told they were fully booked and there’s nothing they could do to accommodate. They told me to contact the site I reserved and get my money back. As I contacted the site I was told I'm being charged a no show fee. After explaining the situation to the customer service agent they contacted the hotel and confirmed they were sold out of rooms and would not honor my reservation. Please do not bother with this place!!!
Rooms: 1
Service: 1
Location: 1

Zero Score Hotel. All the doors are bent on the outside from being forced open. Floors were totally filthy. No trash cans at all inside the room. Half the lights didn't even have light bulbs inside. No refrigerator. No microwave. Mold in the shower. Stains on the sheets. Hair in the tub and around the sink. Bed was super hard like sleeping on concrete. When I checked in, the front desk employee was eating what appeared to be clam chowder out of an ice bucket from one of the rooms. Never seen anything like this in my life. Homeless people right across the street with a tent setup off the roadway. I probably could have stayed with them for free and had a better experience. This hotel is the worst one I've stayed at to date. When I walked in, I took a towel and wet it. Ran the wet towel along the vinyl flooring. So filthy! It is like they never clean. Collect and coast mentality of running a hotel.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1

Staff is good and compassionate for the time that I have been staying at Tree Inn hotel. The service is super helpful from the Chris as Evening Front Desk Service member, to Katie as morning Front Desk help. Krystal in Housekeeping always makes sure my stay here is comfortable. When I had maintenance issues, Alex was sure to work around my schedule to fix any and all issues I had. Security members at Tree Inn, David, Patrick and Coty made sure our safety was #1. There knowledge and expertise was excellent my policing the hotel property, roads, and buildings. I am grateful for the team of professionals who aim to keep this property alive during the the recent change of development.
Trip type
Vacation
Travel group
Solo
Rooms: 4
Service: 5
Location: 5
Hotel highlights
Great view

The place has really gone down hill. The name on the front doesn't match the name on the check in slip, or the name on Google maps. They mainly do weekly rates, but don't mention that when you're trying to book a room. So you're surrounded by locals and most of them are on drugs so there's a lot of noise at night yikes!!
Travel group
Friends
Rooms: 1
Service: 1
Location: 1
Rooms
The rooms were out dated, ac hardly worked . But it was clean. No bed bugs.
Nearby activities
The only nearby activities were to go buy drugs from your friendly neighborhood drug dealer, they were many of them
Safety
I did not feel safe at all. Not when someone knocked on my door because her "man beat her up" and needed somewhere to hide till he passed....

First of all. This place is run down and close to not even being acceptable to house people. The walls were covered in food. The sheets also covered in food. They give you one pillow per bed and the blanket was so thin you could almost see through it. We decided to get a refund and stay at another hotel. Second thing that happened was that when we asked for a refund the guy who “just took over the place” told us it would be processed within the week. It has been about 2 months now and no such refund has been filed. The so called owner, who looks like an off brand island boy, said they were trying to turn the place around but obviously lying to your customers isn’t a good look.
Trip type
Business
Rooms: 1
Service: 1
Location: 1

CONS: Infested with COCKROACHES, dirty, in disrepair, and overall unpleasant. Other people were complaining of horrible chemical smells. There was no trash can, my fiancee was bitten by bugs, the bed was uncomfortable and unclean. Apparently its also VERY UNSAFE. known for having robberies and drug deals. THE OWNER IS APATHETIC AT BEST. We only stayed long enough to book a different place to stay. You could not pay me to go back. Pros: The only plus to this place was a worker named Mark. He was really nice. He refunded us and gave us his contact for when things go wrong with that. Too bad the owner doesn't show as much care to customers.
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 2
Location: 1

I rented a week there and went 5 days without hot water, had to take a sponge bath. The fd agent named Mark shouldn't be working in hospitality. I called and told him the issue and his response was "Good Luck" and hung up on me. They made so many excuses until the "security" told me to leave I asked for the manager or owner and the guy sat smugly on the the chair saying he was in charge meanwhile the "security" gave me a hour to leave . I wouldn't waste my time or money here. I reported them to the safe city task force. Stay at your own risk but I'd rather go somewhere else.
Trip type
Business
Rooms: 1
Service: 1
Location: 1

This place is absolutely the worst hotel I have ever stayed at. I just checked out today, after staying for a week, and it was a truly nightmare experience. The ac heater was busted, no remote for tv, no garbage can, and the toilets were plugged. But the worst is, they are crooks, every body listen closely, they stole my cash deposit, they lied, making up stories of cigarette ash in my room. Please every body who reads, don't stay at the tree inn on menaul, they will steal your cash deposit, their crooks. THE EMPLOYEES ARE COMPLETE CROOKS, THEY WILL STEAL YOUR DEPOSIT, NO ONE SHOULD GO THERE EVER!
Travel group
Solo

Zero stars for this place! One step away from being condemned. Roach and bug infested half the rooms are empty because theyre total junk. If you can afford to pay a few extra dollars stay somewhere else do it. The doors dont secure, they dont leave towels or toilet paper in rooms. Theres homeless people all over albuq not just at motel. The bugs getting on you at night are what you need to worry about Dont forget to take some OFF and air freshner because your going to be bit with all the mosquitos in the rooms
Trip type
Vacation
Rooms: 1
Service: 1
Location: 1

Do not make reservations with the following staff Chris, Katie, with this hotel. I made reservations a month and half ago for a family reunion with confirmed reservations. Upon traveling across three states and giving them a courtesy call to confirm. Upon arriving they gave the rooms away with no explanation. Upon in disbelief we scrambled and we were very fortunate to acquire a hotel room. I’ll never recommend this hotel and its affiliates.. be aware.. don’t let it happen to you..
Trip type
Business
Travel group
Family
Rooms: 1
Service: 1
Location: 1

This hotel deserves no review because of its shabby treatment of its potential customers. My wife booked a reservation at the end of August for October 6 for a family memorial service. Upon making a routine call on the 6th to ask about amenities, we discovered that our reservation had been completely ignored & passed on to somebody else. Acknowledging that a hospitality does reserve the right to refuse service, this is a cut below the waist that will not be ignored. Steer clear of this place, because the proprietors clearly don't have the first clue about customer service.

I rented a room for a month in my eyes it's not as bad as people are describing the property to be. Everyone has flaws but since the new management took over it's like 100% better.Housekeeping in on there best,Maintenance is there if u need them and Management is always willing to help in the best way they can. All in the up n up the new staff has come along way, they are friendly, outgoing and have a family feel about the property now I feel like I'm at a home of my own Thank u
Travel group
Friends
Rooms: 5
Service: 5
Location: 5

Ghetto place and Unfriendly staff. If you booked your room through orbitz, booking or expedia this hotel will not respect the booked room claiming that they are not affiliated to any of this travel agencies. The problem is that if it is a high season they want to sell the rooms for a higher rate so then they rather take walk-ins so they cant offer the hotel regular rates. Homeless people live in their rooms and sit outside the hotel.
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1

Beware! This is not a hotel in the traditional sense of the word, and it is NOT a Days Inn as some photos imply. It seems to be an extended stay or boarding house. There is NO maid service or breakfast. Guests must clean their own rooms including taking their trash to a dumpster. A $100 Cash deposit is also required at check-in. I made my confirmed reservation over 2 months ago via Expedia and when I arrived, thankfully there were no rooms available.
Trip type
Vacation
Travel group
Family
Rooms: 1

Housekeeping could do better, there was some kind of red goo all over the wall and microwave cord which I cleaned, everything was dusty. There's no pool or water pressure. You really can't get hot water but at least it's not winter. For the price it's ok and the new management is trying to clean it up. The staff have been very friendly and helpful. I've seen no bugs so that's a plus and for entertainment I watch the ground squirrels play..
Travel group
Couple
Rooms: 2
Service: 4
Location: 2

There is no hot water in the room and when called the receptionist made it seem like a user error and told me I was not turning the handle the correct way. As I continued to try and get ahold of someone I got no response for hours and the hot water never came on. I am here for 2 more nights, I would like a new room with everything in working condition immediately or a full refund. Dismissive customer service is the worst!
Travel group
Solo
Rooms: 1
Service: 1
Location: 4

So dirty trash everywhere homeless surround the area old clothes and shoes under stairs. Not to mention that the housekeeper wasn’t even done “mopping” the floor when we went up to our room. She literally was mopping with a towel ! Room was old and run down and the $80 I paid for was not worth it at all. We actually ended up going to holiday inn and didn’t even actually stay here. Save your money and find a nicer hotel!
Trip type
Vacation
Rooms: 1
Service: 4
Location: 1

I have been a Guest/Tenant @ this Hotel off and on, since July 2023- Present. My experience here @ the Tree Inn and Suites has been AWESOME! My room is pleasant, cozy, and clean. This "Hotel Team" along with Management, has been Friendly, Patient, and Helpful.. That is what impressed me the most! ***** Star to "ALL"! I Thank you all for what you do! Keep up the good work
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Great value

Don't bother showing up if you booked through a third party. My booking was through Priceline and the girl in front of me through Expedia. She called and verified with them 2 days ago and they told her everything was fine. I got a confirmation from Priceline 3 days ago. Manager is rude and unwilling to help. He literally told us to stop talking.
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 1
Location: 1

I've been here for a month, because I don't have a choice. The first room had no hot water, which seems to be a repeating issue. And the sink was clogged with puke. Toilet didn't flush, major septic problems! One Saturday morning, a guest got shot in the neck, no police were called. Windows in my truck got broke. If you are reading this then your probably here. Run! I think a couple homeless people broke in here and got the place running.

I made the mistake of not doing my homework before booking here. The door did not have a deadbolt. The bathtub had burn marks all over it. The couch had a pet urine smell. They had to give us toilet paper at the front desk when we checked in. Needless to say, we stayed one night out of the 6 that we were scheduled to stay.
Trip type
Vacation
Travel group
Couple
Rooms: 1
Service: 1
Location: 1

CONS: 1.Dirty old rooms/dirty towels and linens 2.dangerous street people hanging out all over the property doing drugs and committing all other crimes. 3. No Breakfast 4. Office tries to appear closed in the morning to avoid paying $100 deposit. ( deposit should be 10 bucks ) PROS: None
Trip type
Vacation
Travel group
Solo
Rooms: 1
Service: 1
Location: 2

We stopped here on our way to Phoenix for our honeymoon, definitely would stay again! Great location and if that pool were up and running it would take a lot more to have me leave there.
Trip type
Vacation
Travel group
Couple
Rooms: 5
Service: 5
Location: 5
Hotel highlights
Quiet, Kid-friendly, Great value

This is not the place to stay for even one night. To many violations on so many different levels. I wouldn't even suggest this place to the devil himself and I believe he owns it. Thank God for the little blessings that help cause without them God help us all
Trip type
Business
Travel group
Couple
Rooms: 3
Service: 1

DON’T EVER BOOK HERE!!! A group of 12 booked rooms here months ago for the balloon fiesta, upon arrival we were all told they are sold out of rooms. Please don't waste your time and energy. Reserve somewhere else. ZERO STARS
Trip type
Vacation
Travel group
Family
Rooms: 1
Service: 1
Location: 1

DON’T EVER BOOK HERE!!! I booked a room here 2 months ago and as we’re driving up for the balloon festival I gets phone call saying they are fully booked and there’s nothing they can do!!! These prices gougers sold all the available rooms to all the last minute people to make more money!

Since it's been under new management I have been safe from anyone bothering me the security keeps all the weirdos out the rooms are clean they inspect and there's no smoking so the rooms don't smell I love it here.
Rooms: 5
Service: 5
Location: 5

My family stayed here while I was on a business trip in Texas so they could watch the Ballon festival. My car ended up breaking down and I wasn't able to get back in time before check out. We managed to get transportation but until the next

I booked 1 double-bed room through Google at their official website. And I got my confirmation number. But when I come to check-in they said that they don’t have any reservation. They even didn’t tried to help me with it or to check system.

The rooms was filthy, and was promised a refrigerator but never received one after being there three weeks without any place to pit our food of coarse we wasted a lot of money on food we had to throw away. Not to mention the head girl that

Did not get to stay at this hotel. The reason is because the lobby/front desk closed at 7pm and they do not allow check ins after 7pm. They have an after hours phone number on the door that contacts the night security officer but the phone

Would give zero if possible. I lived there for months. Was assaulted by the property manager LouAnn and dave threatened to shoot me and my disabled daughter. Police said that they couldn't arrest LouAnn because they didn't see the assault

DON’T EVER BOOK HERE!!! DON’T USE PRICELINE FOR BOOKINGS!!!! These thieves didn’t have the room I paid for online and they wanted a$100 CASH DEPOSIT!!!!!! Then they refused to refund my charge that prepaid online! Priceline claimed there

So sad. I got into this horrible town 550 ? Yeah no good rooms anywhere for under 100. Quality Inn , I got a room and gabe it right back !! Now at green tree and its stinky , cigarette burns on tub !! Ive been around that block once so I

This was the most disgusting hotel I’ve ever stayed at. Stood in line to check in for at least 20 minutes just to be asked for a $100 cash “security deposit” that wasn’t on the website. Got to our room and there was a long piece of metal

This place has no respect for their customers privacy. I was getting out of the shower when a big bald man had came in... my boyfriend wasn't in the room either, he had just went to the store.He said he knocked but how was I supposed to

DO NOT EVER STAY HERE UNDER ANY CIRCUMSTANCES. YOU LIKELY WOULD BE BETTER OFF STAYING IN A TENT!!!! THE GOOD OL' BAIT AND SWITCH. YOU WILL BE SORRY YOU STAYED. My family and I ended up staying here through an emergency situation due to

This is a tough one. The place was originally a Days Inn. It's now an extended stay motel. It's very run down. But it has New owners and really good managers. They are working to improve it. And in the meantime it is very inexpensive.