Arrived at the drive thru at 12:45 bank closed at 1 at 1:19 a young black gentleman came to the window and informed me the bank was closed I told him I had been There for 30 min he replied he didn’t see me he then proceeds to send my check back and closes the window visited this branch 3 times and they are the worst

Not enough tellers. Pay people a living wage you ARE a bank. Pay people what they are worth. Give ur employees a livable wage. One teller for a bank isn't enough. I feel horrible for the 1 girl working all day by herself. She smiled despite a line wrapped around the building. The 1 star is for the bank.

The manager is the worst. He wasn't busy and he did not agree to sign on the check for us. RUDE and bad costumer service. He told us we should make an appointment in order for him to sign, even though there was no costumers in the bank except us. I will never go to that branch again!

The amount of time you have to wait is beyond ridiculous. This is the 3rd time my husband or I had to wait 30-45 min in line just to pay our mortgage. It’s always one person at the teller and others standing around or in the office. I will not be going back to this location.

Very bad customer service and I have gone several times to be attended to, I ask if someone can assist me in Spanish and they tell me no with some gestures of discrimination, I don't know how to speak English I just want them to solve the money that the bank took from me

Online says Open account online Says No Go to Bank and tellers cant open accounts only man can do it is on Conference call for 4 Hours --- Have a Back Up Plan Guys. I cannot believe Tellers cant open a account for you I already have 3 There ?? waste of my Time.

Only one teller, the inside is closed, an extremely long drive thru line where I have been sitting for almost 45 minutes! Very horrible customer service and a very unprofessional branch! Please hire more tellers as soon as possible this is absolutely insane!

this bank is the absolute worst bank that i have ever dealt with. they will lie to you, overcharge your account, and charge off loans early that will pretty much leave you screwed. i would bank with anyone other than truist bank they are absolutely useless

I'd pay a $10 fee for the possibility to give this branch a negative star rating. Everyone in this branch is more worried about going to lunch early rather than doing their job. I went in there with the most respectful, patient and calm

I called this branch 4 times - they answered once and the person was rude. I'm trying to return a call from one of their staff, and I've left 3 messages and he has yet to return my call. Awful branch. I use to like BB&T, I'm not sure if

This is. by far. the best customer service oriented branch of BBT. To be open on Saturday is so helpful. But for James to be outside in the heat talking to customers making sure the lines go smoothly and in

Worst service a bank can give you , bank tellers are super slow and rude ! I waited 40 minutes in line for them to help someone that had just got there and leave me waiting smh definitely switching banks !

today I went to this BB&T bank and the person at the car window was very unpleasant arrogant as if I was going to ask him I had visited many BB&T banks and this had never happened to me

This place is awful. They want refused to cash a check issued by their customer. The dude was worried about running out of money as if it wasn't a bank.

Terrible place to bank. Their employees treat customers like pigs. I wish I could bring back SunTrust. TIME TO FIND A DIFFERENT BANK.

Never in a hurry to help when lines inside and out are backed up!!! Lobby is closed for no reason with no explanation???

They don’t answer the phone . Just start banking with Bank of America. BB&T is not worth your time

Very helpful. They are fast at processing my car payments so I'm in and out in mere minutes.

A while ago it was one of my favorites, now it has nothing to do with the bank they were

Worse bank ever don’t do business with them

Very bad service the worst of the worst

Very slow. Not enough people working