Manager,Jeff Gutzwill , didn’t cash our IRS check even after we opened up an account. He claims it was for another person only when my name was clearly written on the check along with my wife’s name. He was very aggressive and cowardly at the same time hiding behind his COVID protection glass- he refused to speak with us in his office after I told him my information is sensitive and personal but because of COVID excuses even though he had a protection glass screen in his office he still denied us.. I can’t tell if he’s just acting busy or lazy- very unprofessional and deceptive - clearly Doesn’t want to cash our check because he can’t own his own ignorance of not knowing what kind of irs check we have.LOOK AT THE PIC I TOOK HE IS CLEARY AMUSED BY SOMETHING.. threatened to close the account after we spent 25 minutes opening it because I was challenging him. Terrible.—- UPDATE JUST WENT TO CHASE BANK AND THEY CASHED MY CHECK FOR ME- this guy is clearly has a bad agenda towards us even though he claimed to be polite and kind but at the same time accusing me of being rude but accusing me of that is rude itself - walking contradiction - and guess what your standard “I hope you have a great rest of the day worked”. Because we just cashed out check at a reliable bank like Chase- stickler

Very disappointed with the service I received from Izabel Arevalo. I asked her to fill out the deposit slip for me and she refused. I've never had a bank teller refuse to fill out a deposit slip for me before. I think that this US Bank location inside of the Albertsons needs to re evaluate how they treat their customers. I will not be coming back to this branch, I would rather drive to a further location for better customer service.

Very bad customer service, I have an appointment at 10:55am and I’m early 10 mins but the lady at the front told me it’s automatic appointment made by computer and she told me to wait for an hour to see the representative otherwise go another branch, I’m so disappointed by her behaviour that why I give only 1 star

Worst branch of any bank I’ve ever been too. I live right next to them but take a 15 minutes drive to another location just to not have the hassle . Manager is very rude lady! Also always a 20 minute line or more . And now they say there open ! When I walked in there closed ! Ridiculous

Yesterday, on june 19th,I've received the best help and customer service during my US Bank customer history. Rene and specially Jennifer Babajyan shows their patience and knowledge. Peter also was eager to help, but those 2 amazing people already did.Thank you very much!

They dont answer call . If teller is busy supervisor or manager suppose to help . Teller needs to provide update training how to update account information. Manager or Superviosr should provide customer service when teller busy

I love coming here to the US Bank branch. They are always so nice to me. They help with offers if I'm looking for something specific. It close to my house like my neighborhood bank.

Always a line when I go, but staff are professional and prompt. I guess it's just popular, for a two teller max branch. My go to branch...since open on weekends.

Don’t call this place they answer and leave you waiting. Or they just don’t answer and send you online. Not nice.

Atm doesn't working good sometimes work sometimes not bank have to replace