Honestly this place takes a long time per customer. Really slow customer service. Always wait time is really long compared to other branches that I've been to. Panorama City branch is fast and really courteous not to mention Toluca Lake branch, plus there great customer service is awesome.

Clerks very helpful and friendly, but ATM seem to never work , very frustrating, when trying to make a deposit before work and having to wait for a time when bank is open for ATM to be operational, haven't been able to make a ATM deposit at this branch yet to this day due to ATM issues

This is the last time I use this bank overall.. The bank teller told me my check will have funds available within 2 business days. Now i noticed that my check will be held until 7 business days. Now I cant buy my kids Christmas gifts since my check will clear funds after Christmas.

One of the worst US banks I have to go into. They are always changing bank tellers, and they are so slow to help customers. The bank tellers and managers will see you standing in line, and they will ignore you and contine to gossip among each other.

Some of the staff seem nice, Unfortunately on my recent visit I was just sitting there and no one ask me if I needed help and there wasn't anything check in sheet of some kind, after an hour wait!, i was beginning to think i was never going

They don’t do anything here; security card: I been told apply online. Ok, I need to send money to a person with a bank account in your bank… do it with Zelle…(??!!) I insisted in do it at the window and the girl repeated I have to do it

This is by far the worst branch I have ever experienced. They don’t answer the phone during business hours, their tellers work slow like sloths, and their drive through atm machine almost never works. You can drive across town in the middle

There were only 2 tellers and it took forever to get helped. There was a customer that wanted to do some business banking but he got tired of waiting and just left. When I finally did get helped though, the woman was very polite and helpful.

Literally hate this bank location more every time I come to it. 8 people working here. 8! And one at the counter. Waited 10min while the rest stood and watched or were in the back talking, while the line got longer. Finally it was my turn

The staff is pretty friendly, especially Gayane. I’ve been business and personal customer for more than 3 years, and have always had good customer service level. People may write a bad review just based on one banking episode which is not

I opened a business account there. That day, I ordered my business debit card. The next day, someone at this branch ordered a second debit card and start depositing stolen checks into my account. I live in Burbank, while I was at 7/11, in

This is one of the worse banks I'd been ever, starting with the customer sercice, it is just BAD, if you don't have an account there they'll do, or use every excuse avaiabe for them not to cash the checks, the manager he was very rude and

Worst customer service ever. No hi , no bye. I stood there waiting for Gayane to say something while processing my transaction... didn’t ask how I wanted my money. Didn’t ask if I wanted a receipt. Didnt ask if I wanted a balance. Didn’t

Highly professional branch overall. one of the tellers, his name is Khachik, is literally the best teller i’ve conducted a transaction with. exemplary service. listened throughly to my request and was able to clearly articulate offerings

On 01/03/20, I used this bank's drive thru ATM and attempted to withdrawal $500. The ATM ripped me off and did not give me my $500. U.S. Bank debited the $500 from my account and did not give me my money. I am not a US Bank customer and

Unless you speak Armenian, be prepared to stand in line for at least 20 minutes per customer. 11 people in line to see a teller, anyone that walked speaking pig Latin got service from the branch manager instead of waiting in line. I

I wanted to write about , Chris Militonyan the banker , on 12/09/22 at north Hollywood bank , he was very professional had a great attitude, he had a special attitude very smart and kind , very patient, had great knowledge about

It’s been 20 minutes in a line of about 10 people. Only 4 people have been helped. There are only 2 people working the desks. Ridiculous long wait time understaffed. I’ll be here for an hour by the time it’s my turn..

Opening an account was so easy and painless. Chris Militonyan was so helpful and throughout when explaining the benefits of each account and the best way to utilize it! Thank you for helping me get started!

US Bank is normally very very good with customer service anything. This branch is the most difficult branch I’ve ever dealt with. They won’t even answer the phone.