Bad costumer service!!!!!!! DO NOT COME HERE! I had an appointment yesterday at 11:15am. I came early (10:40-10:50am). The asian guy that was sitting in one of the cubicle asked me how can he help, and I said I had an appointment with Citlaly Garcia. He said that that person wasn't there that day and called off. He ended up helping me. I was trying to open an account for me and my daughter (3.5months) so he said I need either my social security card or proof of it like my tax return, I waa so frustrated because it didn't say that in the appt requirements, I told him I will just cash ( a US bank) check instead, and he said if it's more than $2000, we can't cash it. I needed the cash so I said I will come back and get the requirements that he needs, since I still have time and I live close by. I came back around 11:20am and he already is assisting another costumer. So i sat down and waited. This guy stood up, went inside the counter, and then went out, after he got out, the lady at the counter called me (I'm assuming this guy talled to her) that I have to come back another day because the person I'm supposed to have an appointment with called off. For some reason this guy can't help me no more, where he was already helping me the 1st time I was there! And he didn't even had the audacity to talk to me directly. And I HAD AN APPOINTMENT! I went to another branch and they cashed my check! I saw his attitude towards me. It's just bad costumer service and YALL DON'T KNOW HOW TO TREAT CUSTOMERS RIGHT!

I would avoid this branch if at all possible. I'm pretty seriously considering switching institutions after my experience this afternoon. Jon, the attendant I worked with, was wearing a vented masks that doesn't protect me or other clients from if he was infected with covid. On top of this his denial to help me with notary services was done rather rudely. In the future if notary services are truly unavailable at this location I would encourage Jon to start out with an apology and then explain the branches policy rather than insinuating that it is unreasonable for bank members to request notary services.

I was in the bank to purchase a cashier's check. Midway through the transaction I had to use the restroom. At my age... The banker didn't hesitate to leave his station walk me down the hallway and unlock the bathroom. He also had the emotional intelligence to continue to help people in line until I returned. Without delay, every one of my needs were met, including information about their online services. Thank you, US Bank downtown Los Angeles.

THESE PEOPLE ARE COMPLETE CROOKS.... i moved all my accounts here because the banker said there were no account fees. Every few months I log on to find they've conveniently started charging account fees again--even on closed/empty accounts--then charging overdraft fees to cover their account fees. I DARE THE MANAGER TO CONTACT ME ABOUT THIS. SHAME ON YOU PEOPLE, SHAME ON YOUR GHETTO BANK.

To say that this branch gave the run around is an understatement. The branch manager is on vacation and there was nothing they can do .... sure! I went to the branch on Vermont and not only did they take care of everything they were just far more helpful in explaining the situation that was occuring. It is not the corporation its really just this branch!

They sent our business a letter telling us we had one week to close our account without any explanation! Fortunately, switching for us is going to save our business $700 a month on banking fees! Thanks US BANK for your shortsightedness (YES BIG BANKS DON'T CARE ABOUT SMALL BUSINESSES)

It was my first time to visit this branch and I really thank Ms. Kim for caring my requests and needs the most legit way with point to point explanation. She is a kindhearted, extra efficient, beyond helpful, and truly dependable. She works so hard to make my day spectacularly.

I wanted to give a car payment and I've don't the payment with just the name and the lady that was there said she couldn't do it just with the name that she needed the account number

Super nice, clean and open space. The clerk was extremely helpful and patient with my weird request. This is definitely my new branch to go to every time

The manager. Is very Rude. He is Korean. I said Hello He didn’t Answer I Said thanks. He didn’t answer. The cashier are very nice..

Please encourage your employees to wear proper masks. Vented masks do not protect your bank members from your staff.

Very rude and discriminatory service.

Atm doesn't take cash deposits

Great but not s member yet

Friendly and helpful staff

Good service lol

Horrible bank

That's me

Good