Customer service has left the building!! Took 4 visits to get beneficiaries added to account. They would not edit the distribution percentage. They also would not print a confirmation of transaction! Manager, Melody was dismissive and arrogant. Another customer in at same time with similar concern to include not returning call as stated? Moving my money to another bank! If their hands are tied in the small things, why would I trust in bigger transaction or all of my monies in 4 different accounts? Well, I don't! Long time customer ending now...

Best banking experience I’ve ever had. Been going here for years and it just gets better. Ask for Mohammad or Marcus. Two great hungry helpful and kind bankers. The manager, Luis, has done a great job at this branch. I always come out having saved money and with a stronger plan moving forward. I started out several years ago with a mountain of debt and over the years they have helped me recover. Can’t recommend them enough. Also been a pleasure. Highly recommend stopping g by whether you bank here or not. Cheers.

I was having so much trouble on line and I called the branch. Lateshia was able to help me TREMENDOSLY with my bill pay. I'm used to paper bills and am trying to be more effective. I didn't have to worry about trying to explain to her what I was trying to do on my screen. She asked permission to assist me online and was able to remotely hop onto my personal computer screen in real time. This allowed her to point out where I needed to click and the rest was a success! THANK YOU SO MUCH

Truly terrible Custer service. Long line of people waiting while teller chit chatted with customer who had been serving to 15 minutes . While this was happing another teller sat behind the window and refused to help anyone and even put up the next teller sign. Astonishingly bad service . And it happens all the time at this branch.

Set up an appointment a week before to get some money exchanged into euros for my daughter's semester abroad. They said couldn't do it because the banker forgot to read the online booking comments . Told me to go to Wells Fargo instead? Horrible customer service . …

The staff is very friendly. Unfortunately the ATM is functional 60% of the time creating very long waits for a teller. Usually only one is working. This branch deals with local businesses creating extremely long waits for what would be a simple ATM transaction.

I had an unusual situation and I called the branch to get details on the best way to complete my transaction. Brian was incredibly professional, he explained the correct procedure and was just down right pleasant to speak to. Bravo!

Whenever I stop into this location to make a deposit or something Mohammed is usually the teller who helps me. He always provides great customer service and is just in a positive mood. I really appreciate all of his help.

Fast and efficient teller transaction. I like that this branch offers a history of the corner along with photos of the previous occupant. Nice streetcar art show on display this visit. Open Saturday at this branch.

Wouldn’t give me quarters for $20 because I’m not a member! Told me to go to Trader Joe’s!! The irony!! You’re a bank!! I won’t ever become a member.

Percy Alase is amazing!! So helpful in assisting my mother with some complex banking issues after she relocated to Portland. Thank you Percy!!

Change your hours to reflect the hours your location is actually open. You're the BANK, nobody feels bad for you, get it together.

Went to the branch and was helped by an extremely friendly teller, Mohammad. Friendly and fast.

Nice, helpful tellers who get you in and out as fast as possible.

Awful customer service- extremely unhelpful

It's a bank. The food is terrible.