I am standing outside the post office now. The time is 10:20 AM. The post office indicates that it opens at 10 AM but the doors locked and no one is there. Six other people have shown up to mail items. Two of them indicated with exasperation that "they never open on time." Another person said, "I've been here before with the mail truck and even he is waiting on her to arrive. She's never here when they are supposed to be open." One woman said she traveled on a bus to get here. I offered to mail her items for her. But this is ridiculous. This is a place of business that serves the greater community and people rely on it. What is happening when this business is no longer a priority? When is the city of DC going to do something about this?

It's pretty weird to write a review for USPS but of all the post offices I've gone to in the various states/cities that I've lived, this place is absolutely the worst for the sole reason of the lady that works there (the very strange and short hours are also not ideal but are obviously manageable once you know about them) She is extremely rude and just acts like she doesn't want to be there and acts like she doesn't want you to be there either. Although it's strange that the lights are never on (perhaps to deter potential customers?), the location is convenient and the mail that I've sent from there has been delivered without issue. Just be prepared for a ridiculously unnecessary rude customer experience.

This post office has got to be the worse Post Office i have ever experience. Unlike MOST post offices in DC the operational hrs of THIS post office are the lowest of any post office in the area (6.5 hrs/day), and Unlike MOST post offices in DC it closes completely in the middle of the day for “lunch” then reopens for 90 mins and closes again, and always only one teller, so no matter when you go the lines are LONG! Worse Post Office ever, and the employees act like they dont want you there PERIOD!

I went to this post office as a first time here then i went inside , I didn't see anyone inside ( i said 'Hello' so loudly ) nobody showed up then i went outside to checking that they were open or not and went inside again then there was one person came inside and told me i have to knock the glass that they supposed to sit there. This is how government work get a good money but don't want to work. I wish I could gave a ZERO Star.

this has to be the worst post office in the DMV. Nobody here wants to do there job, they all have terrible attitudes, cant even make a comment on the customer service because there was not any kind of service being provided. this place needs to be shut down immediately, run by bunch of smart mouth kids who could careless about helping anybody.

Poor customer service since July 2022 I have been trying to change my address. I have missed the deadline for submitting a claim on a Class Action Lawsuit. The Federal Trade Commission said the date to submit a claim has expired. It's terrible there is no accountability here in this matter. Sadly we are held to a higher standard as customers.

Refused service because of a service animal policy that they could not show me and I could not find on the usps website. They asked for an i.d for the animal but did not know what kind of I.D that they needed to see. I have never had this issue before. I spoke to Nya Bynum who would not give me any additional information.

I called for the package was delivered wrong place and the lady picks up the phone and hangs up within 10 second couple time yesterday and this morning. I called that number again and messaged memory is full. I've never seen this worst response post office. It is unbelievable of messed up USPS system.

I am lucky that this is my local post office, and not one of the truly terrible ones elsewhere in the city. I've been helped twice now by an employee who has the patience of a saint. I just wish they had more than one register open at any given time, as the line can get a little long.

I always have an extremely positive customer service experiences whenever I come to my neighborhood post office! The hours are very wonky but that’s not the service reps fault. USPS please continue to support this post office and give them more service options and better hours!

Poor customer service . Came in to ship packages and they made me get out of line 3 times. And it was within the closing hour, however, i understand y’all close at 5. So why let people in and you within that 15 mins there are no packages able to be sent out . Very disappointed

Always late, always on their phone while taking customers. I mean, how unprofessional can they be? I don’t understand who hires people who can’t perform basic duties like arriving on time and giving a customer their undivided attention.

This place closed at 12 on Christmas Eve. They saw a line outside and ignored us for 20 minutes. The sign on the door did not reflect the proper closing time and Google also said it did not close until 2:30pm. Poor customer service.

I was there today 2 minutes before closing time, and the person at the counter was very friendly and helpful. They didn’t make me feel rushed even though they should have been closing. Giving credit where it’s due.

Terrible post office. Took forever with only two customers. It was hard to find as well, I had to ask three people before I realized you have to go up the stairs to access the post office.

I'm confused about why they never have change if I want to purchase a money order , also there is never more than 1 person working even though it gets crowded.

I love this post office, the customer service is consistently extraordinary! The associate is always super pleasant and extremely helpful! :)

They need to display online that they are open at 10a.m. Instead of 9a.m. There are people waiting outside because of the timestamp online.

Maybe I got lucky but this was super easy and quick! Only one person in front of me and I was in and out of a post office in 5 min!

Like other people have noted, poor customer service. They didn't really seem like they wanted to be there

Keep's everything locked up including a pen. Has no Priority tape nor any tape in replacement.

I didn’t receive my packages and they saying I did the mail truck road right pass my house

Hechinger Mall location. Up the stairs where the out-of-commison elevator would open.

Absolutely awful. Long lines. Worst customer service. Can't accept large packages.

At least with my visit, I got detailed help finding a lost package

They aren't open "until further notice"

Poor service and no postcard stamps.

Pleace check EMS No.EE185521206TH

Best experience ever.

This is crazy