Had a terrible experience! Please don't fall for the introductory $99 voucher, staff is very inexperienced. First time when I had treatment the therapist did very poor job, facial done in 5 minutes, massage not more than 5 minutes, felt like being wrapped by the hot towels for the whole time. Complained and it took them two weeks to come back to me and still they were not sorry for the treatment, I told them that I will go ahead and make formal complain than they offered me half an hour facial and massage but still didn't feel like the treatment was done by the experienced staff, cold hands for massage. Don't recommend this salon to anyone! Please be cautious of what you are $$ spending.

Such a consistent, incredible experience! Have had to become a regular thanks to the beautiful Keegan who always ensures I receive relaxing, rejuvenating and quality massages and facials in a such a welcoming, comfortable and safe environment. Becoming one of her regulars is something I won’t regret! Counting down the days until my next appointment each time :)

Typical chain store. Run by very young under experienced staff. Had a brow and lip wax, she missed lots of hair, took nearly 30 mins for such an average job and was $60. Have been a few times and it’s always a poor job. Absolutely ridiculous price for something my teenage daughter could do better at.

Fabulous service! After 3 months locked up due to the pandemic it was great to get out and feel human again, my therapist was lovely, explained everything and what to expect post treatment (I’ve never had a peel before). Spa was immaculate

Massage and facial were amazing! My only issue was I asked to not wax off a lot of my eyebrow hair and yet I came out of there with them significantly thinner and quite uneven which honestly really upsets me because I even mentioned how I

I've been going to Urban Spa Castle Hill for many years now. I've had lots of different treatments but I have a regular plan based around micros, skin needling, LED light therapy and RF therapy. The therapists are highly knowledgeable and

I have been a regular customer at Urban Spa Casyle Hill for many years now. The staff are all friendly and helpful, and they provide excellent treatments in a relaxing atmosphere. I can highly recommend Michaela who is my usual therapist

I had the most lovely experience with Liz, she took the time to consult me about my skin concerns and was able to tailor my facial to them prior to the treatment. I didn’t feel judged by any of the therapists like I usually do at other

I had the absolute pleasure of having an all body massage by the beautiful Keegan a couple of weeks back. I arrived stressed and left on cloud 9. I would not hesitate recommending Urban Spa to my friends and family. Keegan you are so

Keegan is an amazing therapist. She's so enthusiastic about great skin and getting results whilst also being very honest. She also gives amazing treatments and makes you feel so special. Can't wait for next month's facial!

I purchased the Serenity Spa facial voucher on a discounted price of $89. Totally loved the treatment. Massage and facial was very relaxing and felt really good afterwards. Noticed a nice glow on my face too.

This is my third massage and I never leave disappointed. Keegen is amazing at what she does and always ensures I walk away refreshed and relaxed. Great service and great team. Can’t wait for my next massage!

I got my brows & lashes done here and omggg! i’m in love, the staff are so professional and amazing at what they do. I felt so confident after my session with Lauren. 10/10 will def be going back …

The Urban Spa at Castle Hill has very professional and lovely staff. I was very impressed with the treatment I got. The spa was relaxing and my skin was visibly improved. Highly recommend it!

I had a really nice experience here, I received microdermabrasion followed by a hydration facial. My skin looks amazing already (24 hrs later) all the staff were super kind and welcoming.

First time using Urban Spa. My therapist Sophia was very professional and informative about my face and best products to use for a person of my age. Massage was to die for! So relaxing!

Have never had a bad experience at this salon. Yesterday had a back massage, hydro microdermabrasion and glycolic peel with Sheridan. Pure bliss. Their packages are excellent value.

Maddie was fabulous. I had a coconut body scrub followed by a spray tan. Thank you for my wedding day preparation!

Had the Urban indulgence- thank you Maddy for a wonderful session- will definitely be back

Great service, massage and facial was unbelievable, very professional, highly recommended