Not helpful at all. Felt they were reading a script and did not want to help resolve the overpayment issues. They and not worth the tax payer salaries. Should be investigated for their performance and provided with better customer skills and training. If there was a 0 rating they would get it.

Waist of my time and energy. It’s an awful ‘government’ company. I put in a request in January 2023, for which they said it’ll take 6 months to respond to. Then they respond with a statement that it’s been resolved and a letter sent. When I

I run a start up business which changed a building fro ma shop to a gym yet the people here fail to understand that I have legally (with proof) changed the building from retail to a gym, so I keep getting charged higher business rates than

Not helpful at all ! I am so surprised by their approach to act correctly or to correct their own mistake! I was living in a rented property sharing the kitchen and utility and sleeping in a garage that was converted to Storage / study

I've been waiting over 4 months for a reply to my council tax banding - told "aim to do in 90 days" which is bad enough but cant even meet that deadline. beyond shocking - other reviews shows agency needs series reform.

We moved to ours new home and where expected tax band which currently E are wrong. House was sold at 1997 for 87000£ where is band D. At 1991 with price index

most unhelpful load of recordings which pass you on up a dead end then disconnect you. The worst system I have ever experienced. A disgrace.

Can't even get through to anyone despite a letter stating their phone number. Every option just sends you to another website. Shocking.

Don't answer their phones, nor is their policies very clear at all. Can't believe we fund such a useless bunch.

Matt was very helpful