This review is based on my first impression only: 5 out of 5 - Gym floor staff and reception: This is probably the best asset Virgin Active has. Very friendly, welcoming, and respectful. This is unfortunately quite rare in several nearby gyms, including Fitness First, BFT, and Jetts. Keep up the good job. Thanks Edwin, for your overall introduction. 5 out of 5 - Hygiene, locker room, and overall look: The gym is super organized and clean. The locker room is as tidy as my parent's house. 3.5 out of 5 - Grid gym floor group class: Very organized but quite dull and unfriendly. No one came to check in to see if you are okay or have any problems. I join classes for being social too, but it seems like the classes are not targeted to be community-based. I'm comparing this to F45 classes which are super uplifting with a caring team. (Well, the prices for F45 are ridiculously high, so you can't really compare these two. my bad) 3 out of 5 - Space: The gym floor is quite small, I mean very small. This is the only reason that made me think twice before joining the gym. Why would they allocate such a small place for weights? Maybe it's the strategy to attract people to classes rather than the weight room? I'm a gym junkie and this is quite important to me. Overall, I think it's a pretty amazing gym with a weight room, HIIT classes, boxing, and friendly staff. Depending on your goals, it could be the best in the neighborhood with it's current price. However, it's just not for me since I need lots of space while training in the weight room. I do plenty of combos, supersets, and back-to-back exercises.

I used to go to this gym a couple of years ago and I had the worst experience ever! One day, I discovered that I’d been charged for pilates socks without buying one! I called the gym immediately and discussed the matter. The guy told me that he had checked the camera, it was me who bought the socks!! I explained that I hadn’t purchased any socks, but he insisted that it was me and the lady in the camera matched the skin tone of my membership photo. Guess what?? I had no photo on my profile, and the guy was lying. I can’t say how upset I was. He was so rude, and he accused me of lying. I told him that I would sue them for false accusations and racism and visited the gym the same day. The guy I spoke with on the phone wasn’t there. It was his manager who talked to me. I asked him to show me the camera footage, but they said they couldn’t. I asked him to check the recording of my conversation with his employee to confirm how rude he was, but he said they didn’t record the calls. He mentioned that by seeing me in person, they realised I wasn’t the lady who bought the socks and were happy to refund the cost. I asked them to cancel my membership immediately, as I didn’t want to experience the stress and anxiety of meeting the rude guy anymore! The funny thing is that they didn’t refund my money on time, and I had to follow up with them once again to get my money back. I don’t recommend this place at all unless you don’t mind they create such traumas for you.

I've been going to the St Leonards branch of Virgin Active for just over 6 months and am loving it. A lot of yoga studios closed down after the start of the pandemic so I turned to going to a gym and have been delighted with Virgin Active's offerings. Virgin Active have a new dedicated yoga studio with highly experienced yoga teachers that embrace both the spiritual side of yoga and a very good workout. Virgin Active's yoga teachers work together on monthly themes and weekly pose focuses which ensures great continuity between classes and teachers. I'm also really happy with the reformer pilates classes. All pilates teachers are highly experienced and take the time to explain activities and correct you when needed. I've attended pilates classes at other gyms before and never had this level of attention from the instructors, which is super important to prevent injury. All in all, I'm really happy with this gym and recommend it to all my friends and family.

A delightful and refreshing facility I suppose what makes this place different from the Fitness First which I was a member are the trainers and the people. Sure the facility is new and they are extremely well-maintained the classes are fun and offers a good variety. However my experience is highlighted by the numerous times the trainers would jump in to correct or to offer support while I was doing my session in the gym floor. Big shout out to Katie and Callum both whom are very visible. The facility is small compared to it's sisters club so you have to be very strategic in when you book/go.

Overall good experience. Points to improve: -coach Lupe from Pilates is really rude, unprofessional and neglects safe of people during class. -needs to answer fast emails. -more machines (aduction machine). -more pilates class. -more classes Friday evening. -more maintenance ( lot of lockers are always not working and there are no signs of out of work). -canceled classes should be informed a good time early or the coach should have a substitute. All the other coaches I met are really good, kind and professional. For the price range I believe these are reasonable requests to be solved.

Friendly trainers and receptionists who always make you feel welcome. No posers at this gym, just nice people wanting to train. Enjoyable varied classes to suit all fitness levels. Good facilities for personal training sessions. Free parking under the building is a bonus on rainy days. Grid classes with Huhu are always challenging but rewarding for your fitness. Yoga with Clare and Anna is really good. It's a shame Anthony left but the place is still stacked with quality trainers. I've been coming since Jan 2021 and the place has transformed my fitness and physique.

Choose anything else. Disorganized, messy, unreliable management. The gym is small, and the quality of what's on offer doesn't match the amount of money you will be asked to pay. Also, it's very hard to unsubscribe from your membership: I went to cancel mine in person, and after 1 month I was still getting charged without anyone being able to fix it, thanks to an unavailable manager. Again, for the amount of money charged, the customer service should be much better, or at least decent. With so many gyms out there, do yourself a favor and choose another one.

Lovely staff yes. The space is very small for a suburban gym, with no cycle studio. There is a boxing studio, Pilates and yoga studio - I found instructors a little inconsistent - some are a lot tougher and some are way easygoing. The gym opens quite late on the weekend (7am) and 530am on weekdays. Classes start a smidge later than that so if you’re an early morning workout person there are other places which would better suit. With so much competition around st leonards it is hard to figure out what this gym offers as a competitive advantage.

Been a member here since they opened. Before that I bounced around different gyms for years, but VA is where I have really been able to get results. Great club. Equipment and amenities always clean and well maintained. Staff are always helpful and super friendly especially Damo. Always great PT sessions with Magic Myrik. Great selection of classes to do. Boxing definitely my favourite - great program and coaches are awesome. Definitely would recommend giving it a go! My wife really enjoys Grid: Aerobic

This gym is too small and the air quality and air conditioning is very, very poor. Every time I visit I feel hot, sick, and like I can’t breathe. The equipment is sparse (I have seen literally 1 elliptical in the entire gym) and it’s placed very close together. Seems focused on group classes, as they carry this out in the middle of the small gym floor, and it’s very loud and smelly from people sweating in such a confined space. It’s convenient but I don’t recommend.

A very conveniently located gym with some lovely studios. The boxing and yoga rooms have a great ambience with lots of classes offered at different skill levels. The change rooms are clean and neatly laid out. Austen gave me a great tour of the facilities and was very helpful in answering my questions. This seems like a great gym for if you’re interested in taking lots of group classes often enough to justify the higher cost.

The best gym I’ve been to! I’ve tested a lot of gyms in the area and this one is by far the best. I love the layout, the classes, and most importantly the staff! I always feel comfortable and welcomed by the friendly trainers and receptionists. A special mention to Myrik, the best PT out there! So much knowledge to help me through my training, even injury rehab and mobility work. Thanks for all your help, highly recommend!!!

Joined St Leonards since it opened. Living just around the corner, I try to maximise my membership attending a class at least once a day. The trainers are really encouraging and they make the classes as diverse as possible. The staff are really friendly and helpful. I suffered an injury some months back and received attention and treatment right away. Great community and definitely not for posers.

Provides all exercises.They have great trainers in all areas.I have to leave a personal comment today. Opal today held a strength class for some of us just to help us out. It was very informative and helpful especially to those of us who need to learn how to do weights properly. Thank you!! Highly recommend the gym and Opal though I don't want him to be booked out!

Absolutely love this gym - All the staff here are so lovely. Matilda was so helpful in signing me up and welcoming me and making it a comfortable experience. Isaac and Mikayla are always smiling at reception. The boxing classes with Alessandro are awesome Bathrooms are beautiful and sparkling clean along with the gym floor. Such a great experience here!

Great gym. Always welcomed with a smile and Hello! Small enough so that the staff know me by name. Love the variety of classes and there's always one at a suitable time, either before or after work. Enjoy training with Kerry, who tailors my personal training program to suit me perfectly. Highly recommend.

Great smaller gym that offers a lot of classes at difference times. Have been with them since they opened. Friendly staff from the moment you walk in - smiling faces and great instructors. Venue is always clean from the bathrooms to the studios. Keep up the great work.

Great gym! Love the reformer Pilates and yoga studios. I have never been to such a friendly club with Matilda and her colleagues always ready to help and to have a chat! A lovely layout to the club ….

It’s a great gym just very very small. If you can get into a class it’s all good but if you want to use the weights area avoid before work and after work hours as it’s chaos.

I highly recommend this gym. Its exceptional cleanliness and the fantastic trainers make it a standout center. Give it a try, you won't be disappointed.