Wards of welling represented our vendors. They lied to us about the nature of the chain. They said it was at an end when in fact the last chain was in probate. In fact, they messed up every single interaction and bit of administration. For example - when it cane to collecting the keys they told us that the property had been empty for days. We turned up and the vendors were still packing. Their staff members Ann and Debbie were incredibly unprofessional, rude and manipulative. Our solicitor and estate agent informed us that these staff members have a bad reputation so I am very surprised to see good reviews for them here. Perhaps they are false, or perhaps you get a completely different service and level of competency if you are the vendor and paying their fee.

Just phoned Wards of Welling very close to closing time in the hope of arranging a viewing. I spoke to Val who was incredibly helpful and friendly, giving me great info about the areas I was looking at, as well as the potential of the house I wanted to view and suggesting a second property that I hadn’t seen. There was no sense of being rushed, despite my requests for information and advice taking us well past 6pm. I have spoken to and registered with seven different estate agents in my target area over the last month, and this was by far the best experience. And while I was typing this I received a text from Val (at 6.30pm) confirming my viewing - excellent service :-)

Horrendous service! Absolutely disrespectful, rude and have no idea how to deal with clients. This is by far one of the worst agents I have come across. Asked the manager to contact me and no reply in order to complain about Sam/Valerie who totally mixed up the booking, did not attend then had the nerve to blame us and had no idea that the property had already been sold. Total waste of my time. No apologies nothing. Do not bother wasting your time with this agent. They also brought the appointment forward for their own benefit and then did not show or call us. When finally answered they were so rude and disrespectful, disgusting attitude.

We had a bit of a bumpy journey with purchasing our house, and there were times when we thought it was all going to fall through. Although I believe overall comms from Wards could improve, all credit for us getting the house goes to Val (Wards of Welling branch) who really went above and beyond to make sure we completed on time. Val was brilliant at liaising with us and the sellers, making sure we were in the loop and keeping the transaction going all the way to the end. Val gets 5/5 from us! (the 4 star rating is the average for Wards)

Our experience with Wards Estate Agents in Welling has been a very good one. Despite not yet selling our home, I can confirm that we have received an excellent and consistent personal service from ANN. She has always gone above and beyond to help sell our house and reassure us. She is honest, approachable and genuine and we truly appreciate everything she has done and continues to do for us. I would highly recommend Ward for a professional service and bespoke customer care service.

I recently needed an estate agent to assist me in finding a new home and was blown away by the level of service I received at Wards Welling. Ann Mcdonald, who attended to me and accompanied me on views was professional, extremely knowledgeable, and helpful, and she answered all of my questions. She was also patient and willing to go out of her way to assist me in finding the perfect home. I would strongly advise anyone looking for a new home to use this real estate agent.

I can honestly say that from the start of the process of selling my house, the team at Welling office namely Ann McDonald, James and Cameron have completely let me all the way to an excellent outcome. The level of service I have received has been exceptional. The team were also very helpful in getting purchase opportunities from the other wards offices in the Kent area many thanks to all the Welling team.

I have just completed on buying a property through Wards in Welling and received a fantastic service from Ann and all the staff at the branch from making my offer to completion. A special mention for Debbie the Sales Progressor who kept me informed throughout the process and believe without her input the sale may not have gone through. Cannot recommend highly enough.

Many thanks to Wards at Welling especially Ann McDonald for helping us sell our property very quickly at what was a very sad time for us. Appreciate the care, attention and help. Also Debbie Brewer,we are so thankful for her after sale help keeping us informed and updated . Excellent service, highly recommended Thank you.

We just sold our home with Wards, they were fantastic throughout the process and helped chase our sellers to get completed on time. We also got a ton of offers within days of the listing being up! Jimmy in particular was brilliant and guided us through every step. Would highly recommend for anyone in the Bexley/Kent area.

The wards staff were great selling our house but once it was sold it took 4 weeks to go to the sales progressor! Then we did not get any updates and had to keep calling or when they did ring it was to ask us for updates! A lot of the time they said they would ring us back and didn’t! Don’t think I would use them again.

Really delighted with the professionalism, efficiency and extra care we received from the whole Wards of Welling team. Joanne Deen gave regular updates, Ann McDonald is an excellent salesperson and nothing was too much for Valerie O'Neill. They worked together to sell the house in under a week! They know their stuff!!

Our experience at Wards was fantastic. We would like to thank Cameron who was extremely helpful and supportive in answering all our enquiries every step of the way. As a team Wards are extremely responsive and very professional throughout the process of purchasing a property. We would highly recommend.

Val (Wards Welling branch) kindly showed us around 2 properties today. She was the most professional and knowledgable estate agent I have met during my house hunting process. She was incredibly generous with her time and we are very grateful. She is an absolute asset to the Wards Welling team!

Wards in welling helped us to buy a property in Ruskin avenue. The team were fantastic specially Ann and Debbie. They were updating us on weekly bases. They were quick to respond to our email. Very professionals . I am very pleased with the service. Thank you Wards.

We would like to thank Darren, Val and the team at Ward and Partners Welling for all their help in the selling of our property recently. They worked very hard and always let us know what was happening at every stage of the conveyancing process. Thanks again.

I recently sold my place with Wards of Welling and could not be happier with the team. They were incredibly supportive and responsive throughout the process. Extremely professional whilst also approachable.

When beginning the house sale process, Darren and the team were very helpful and in regular contact. Every time I had a question they were available to give an answer. They kept me up to date weekly. Thanks

Very assured from the beginning. Very helpful, informative and provided good suggestions. Sold previous property with Wards, which was smooth, quick and hassle free. Big thanks to Cameron, James and team.

Couldn't be more appreciative for the work put in by val and jo at wards. Really went above and beyond to get us into our place before christmas. Helped that they were an absolute pleasure to speak to.

I recently sold a flat with Wards and the service provided by Louis Kitchingham was excellent and easy. She is very friendly and kind person and always found time for me when I went to her uninformed.

We have just completed on our first home. The whole process went smoothly and that’s all down to Val. James, was fantastic. We are very happy! Thanks Val and James!

Ann McDonald is a true professional; always making herself available, having a good knowledge of the area and very personable. I’m very happy with her as a buyer!

I found the welling team to be thoroughly professional. They communicated well throughout the whole process. I would definitely use wards again.

Really pleased with Wards, Ann, Val & James were all extremely helpful when helping me sell my property!

Special thanks to Cameron, James and Ann who helped me to make the process smooth.