This location has rude and unhelpful staff the several times I have been in. Worst thing is that have the time their ATM machine doesn't take cash deposits. And they do not have an indoor ATM machine for safety reasons. This branch location either needs to fire their current manager or close the location all together.

Had to come IN TO A BANK to do something I should have been able to do over the phone to begin with so I was already irritated when I walked in. However, when I arrived at 3:40 they told me I needed to talk to THE banker as if there is only one, and she was at lunch. Lunch? It’s 3:40 and you close at 5?

I had the worst experience here they told me in order to get my Spending limit higher I had to have 4 million dollars in my bank account, I went to a katy location and they did it for me in 5 minutes I was in and out. Never coming back in here again. Staff was so unprofessional.

Absolutely the slowest drive through around. I've been in line for 25 minutes, with only 3 cars in front of me. Now only 1. The last couple of times this happened, I thought it was a fluke. Now I think it is a pattern. Too bad because the lady is nice.

This is the absolute location to do any business with. Over 20 minutes to do a deposit. Asking questions that are not required for a 10K plus cash deposit. Instead asking getting all the info they need at once, they ask a question then come

Today we went Wells Fargo bank I notice if u find any thing some customer property and notified them.They have no words Thank u or kind words. I called manager she didn’t know this incident. They need lots of learning about customer service.

Came into Wells Fargo at 4:00 store closes at 5. And was treated very Rudely by MIRA. I opened an easy pay card a month ago and during hurricane Harvey was trying to use my card to buy food , pay bills and take care of very important things

Literally the worst banking branch I have ever spoken to, Wells Fargo or otherwise. If you have a need, do not go here. They blow you off, send you on a goose chase, whatever they can do to not actually try to get to resolution on anything.

The staff doesn’t pay attention to the customer. I’ve had several times now where deposits were messed up and other times where it’s really caused problems with my home Mortgage. It’s a bank, they aren’t perfect, but the only thing I would

Very bad service. Unprofessional personnel, unfriendly faces Unfortunately, they don't know how to value the customer. Very disappointing They didn't want to sign a cashier check. Literally, they told me to go back to where I came from.

We had an appointment at a scheduled time and the banker was 20 minutes late from coming back from her lunch break. We asked her why she was late and she had a serious attitude instead of being apologetic. She told us she was the only

HORRIBLE customer service at Wells Fargo Town and Country (beltway8 and Kimberley)!!!! I will never return to this branch. I needed to have a form notarized. I called prior to inquire about having this done. I was put on hold multiple

Please save your time and go to another branch. We’ve experienced nothing but unsatisfactory customer service. Employees here are not helpful in trying to resolve your problems. All they’re concerned about is passing their hours.

I have always had a smooth experience at this location, and the manager Edgar is extremely helpful, always goes above and beyond to help customers-even with the smallest tasks. Friendliest location in Houston that is for sure!

The African American lady told us to wait for her when we stated(as she asked) what we were there for, then when it's finally our time, she told us she has a appointment coming up. Wasted us more than 20mins for nothing!

The customer service here was wonderful. I needed an urgent appt to see a banker and all other banks didnt have any location. They squeeze me in with Tammy and in about 10.min, Tammy managed to get my transaction done.

Worst bank they have 2 tellers on a Friday afternoon and a line out of the door. Then charge a $7.50 fee to cash a check this is why I no longer bank with these people horrible customer service

Jonesha Cunningham exceptional customer service professional and awesome she is a touch of sunshine for wells fargo, these are the kind of employees well need continúa to have

Worse customer service. Came in and told me that I needed an appointment. Then I ask him if I can sign up for an appt and he said I need to do that on the app. Craziness!!

This Branch has become much better over the years It used to be pathetic and I have previously rated it a one star. The Manager here now has done a terrific job.

For such a nice location Wells Fargo should have better trained bankers who listen to you better. Avoid this location unless you want to waste your time.

The management has drastically improved from a few months back. The gentleman in charge was very polite and helped me with my needs. Great service A+++

Wells Fargo used to be my bank, but over 10 years of new fees without notice and a drop in customer service, I am no longer banking with them.

Bankers are very helpful and attentive to your needs. Lots of smiling faces and very friendly service, let alone the nice location.

Most useless branch… Only have one banker available at all times, and appointments are booked out for three days.

Great bankers very friendly tellers and staff. They are very knowledgeable about their products and services.

I sat in the drive through for 20 minutes. Horrible service, will never go to this location ever AGAIN!!

They were very helpful. I need a few documents walked in and they helped me get the information I needed

When I call in, the banker seems like don’t want to help when I ask the currency’s.

One of the slowest services you will find....avoid at all cost

Nice Location & very friendly bankers.

My 1st here & will be my last .

Johnesha was very helpful

Wonderful Experience:)