Walked into this insurance excited to insure our second vehicle, which was a big life achievement for us. The agent was prompt to great me, however it quickly descended. I very much understand that insurance has to be done a certain way, and I was sure to be polite and understanding. This agent was not. She made me feel as though I had done something wrong. Acting childish by throwing her pen down and crossing her arms while on the phone with my dealer whom we had a great experience with. Calling his business terrible and “what kind of company is this”. She didn’t let me leave before making sure to write in the comments so I couldn’t go to another insurance place with the same paperwork I had received. Degrading woman. Good thing I work in customer service and have had many years experience keeping my cool and having patience. I currently hold house insurance and will NOT be returning to reider insurance with our new house purchase nor any other insurance. Be kind to people as you don’t know what they are going through. Just to top it all off, I went to another insurance business and they said “this has nothing to do with us” and shouldn’t matter. This was all due to simply not crossing off “outstanding balance due” on my bill of sale.

Honestly just not an overall great place to go. I’ve had issues almost every time I’ve dealt with them. I went in to get a new license after my wallet was stolen and the license wasn’t sent properly. I had updated banking information with them and ended up with an NSF after they entered the information incorrectly Most recently I was again trying to update banking info, and was told I couldn’t do it over the phone and I had to come in in person or EMAIL IT. I’m not quite sure how one would think emailing sensitive information was an ok request? I ended up calling western financial and they updated my information over the phone. We typically used reider because it’s close (prior to pandemic), but honestly anywhere else seems to yield faster, more efficient, and pandemic friendly results.

we came here to pay/renew our insurance, the guy told us we have to text the customer name for COVID questioners first, while talking to him & following instructions, a lady w/short black/grey hair came up and said it loud what are they doing here we explain to her about our insurance by the door its look like she's not satisfied with my answer (maybe try to use some manners during working hours. Nothing to worry there's lots of insurance place in this area with good customer service skills

I am a new customer and wanted to make a point of letting you know the entire process from quotes to coverage for my rental insurance was effortless and efficient!! I am a very busy person and Crystal Dinsmore was so accommodating and pleasant to deal with. It took no time at all and I was able to just sign, pay done! She looked for the best options and discounts fir me too!

I’ve been here twice in the last year. First was to install my custom plates. The staff was very helpful with providing me with tools so that I can put in the new plates. Today, they helped me with renewing my driver’s license and policy. Staff was again very helpful and answered all the questions I had. Thank you for making that transaction a pleasant experience.

Good service but I fail to see why customers can't use washroom facility. A lockdown of washrooms within an essential service is not a requirement. Not very good as far as customer service goes, especially for people that have a medical condition that prevents them from waiting to get home. Covid is not running rampant because of washroom use.

The women who is usually is very polite & service is always fast if you’re wanting a replacement, to get car insurance or if it’s simply to renew your yearly premium. This auto broker has helped so many times over with my anxiety and not having to deal with a crowd of people like you normally would at a MPI service centre.

I have come here for both auto & tenant insurance. This location has evolved and grown since first coming to 515 London. The staff here are friendly and accommodating. The atmosphere is welcoming and has a home like feel. I have done a my auto insurance here over the last many years. Recommend to others

Gotta see Exilda. She actually calls me when I'm about to expire so I won't get another ticket for expired license and or insurance. That and she's sassy. I recommend seeing her. Always a good experience espically taking a new drivers license photo. LMAO

I’ve been dealing with this insurance company for my auto insurance for quite sometime.Never had any issues. Always very friendly , explained any concerns I had. I have been dealing with the one on Munroe. Always a positive visit there !!

I will definitely never use them again. Staff isn't at all friendly and they actually act like you are bothering them. Nobody ever answers the phone you either get voicemail or any other location but Munroe Ave. Zero out of 10.

Stuffs are really friendly but in professional way, ready to help you with all your insurance related things and patient to explain to you everything and make sure you understood them. I highly recommend REIDER INSURANCE

Dont go here until lockdown is over...no customers were in there and they still made me go back outside to call a number to secure a place in their non-existent line up. Terrible. Of course i went somewhere else.

We've been dealing with Reider at this location for over 20 years. Angie has gotten us great deals on our home insurance. Tammy is super patient, even when I haven't been. Excellent service from good people.

Excellent service at the Munroe location! Tammy and Paul were so knowledgeable, professional, and patient while processing our requests. This will become our new go-to location for insurance!

Winner at the London location was ABSOLUTELY AMAZING!! Very friendly, gave me a few laughs and everything was done in a competent manner. Extremely happy with his customer service skills!

Excellent customer service, I have been there at least 10 times . They will try their best to assist you and solve any problem. Never disappointed. Special thanks to Veerdeep .

Excellent customer service. The staff were most helpful and facilitated me meeting a very tight deadline. They were also extremely friendly.

The agent I dealt with was very friendly and I was impressed by the additional precautions/cleaning measures taken in light of the pandemic.

My first time going there and the staff were very friendly, knowledgeable and helpful. Will definitely be going back!

Phenomenal work very good staff members and very good service! Super kind and respectful to all customers …

It's been 2 weeks and I have left numerous voice messages. No one ever returns my calls or even answers the phone.

Worst experience very rude. I recommend not going there at all. Won't take blame for doing their job wrong.

Extraordinary service. Stayed open late for me during a snow storm when everyone wanted to just get home!

Excellent service. Very helpful staff. Specially Veerdeep Dhillon, she is very helpful and professional.

Efficient and friendly service, definitely will be providing them with repeat business in the future!

Allyson was really nice and friendly over the phone. I had my driver's license renewed here. …

Crystal did a fantastic job of helping out my client I highly recommend going there!! 10 out of 10

They know what there doing super friendly, well Tammy was. Would definitely go there from now on!

Extremely helpful and not agonizingly slow like I've experienced at other insurance companies

Simmi made my experience for rental car insurance at Westland insurance quick and easy!

Very helpful ,I got all I needed and with the savings I got a few extras

Great place to shop for insurance. Customers service agents are nice.

Our local insurance provider is handy,efficient and friendly

Appreciated the extra effort gor safety in this pandemic

Paul and winner sir helped me alot in booking my test

Experienced and knowledgeable veerdeep and winner

Cater to our needs very friendly informative

Great service… fully satisfied….polite voice

Awesome customer service highly recommended

Everyone is really friendly and helpful.

No idea when i went here but cool place

It wasn't busy, in and out, real.fast!

Excellent, knowledgeable service.

Amazing people. Very friendly

No answer, only voice message

Great customer service

Deserves 5 stars !!

Friendly and quick

Very professional

super nice staff

Great service

Good rates