NEGATIVE 4.5, not 5, because at least i got my money Google needs to implement a negative stars system for locations such as this... This is the second time I've had horrible customer service by the tellers and the manager at this location I been to so many others and have not had this experience. They made me feel like they had invaded my privacy. I would love to put detalles, but it is too much. The worst thing is no apology their reply is every branch is different... but I will take it out with the company on Monday

I always have bad experiences here. The tellers are literally there just to punch a clock and get a paycheck. Today I deposited money into the atm and got a message saying, "We cannot accept all of your bills". The atm never spit the money back out so I asked the teller for help and he shrugged his shoulder saying that I'll have to wait until the morning. NO help, no assistance, no nothing!

Been coming here for a long time now, and they know me. I provided them with my correct credentials, filled out a deposit form, and gave them my cash. They ended up depositing it on someone else’s account…my financial stability has been greatly affected because of this.

I love banking here! Wintrust gives back to the PILSEN community at any chance they get. They help create wealth within our community and it also helps that the staff is super friendly. Sinceramente, Sergio y Priscilla DeCOLORES

Very bad experience with the teller. Wouldn't except my current VALID ID because they did not trust me. Even though I've been there multiple times to write a check. Very poor management.

The banking application does not work properly. It took hours for them to find my deposit not one apology!! Terrible service junk app

WHAT BANK ONLY HAS 1 BANKER?! For them to leave early, POOR CUSTOMER SERVICE. AVOID THIS BRANCH, NOT FULLY STAFFED!

Service nice but they refuse to let anyone in the bank. The lobby is very small and the security guard is rude.

Terrible customer service. Unfortunately there’s no -5⭐️. Because it’ll be the correct rating.

Amazing customer service. All the team members make me feel very welcomed.

Great service with friendly people. This bank is a great asset to Pilsen.

Great customer service. I love this bank, they support the community.

Why yall lock the doors for the atm. Trash bank

Great service people very nice