My food was meant to be delivered to me by 19:45 - over an hour later than the estimated time (which I was entirely OK with). However, once it got to 20:15 and my food had still not arrived and no information as to the ETA of my food had been sent, I decided to ring Wok Express. Unfortunately, it took 24 phone calls spanning over an hour (the first 23 showed the line as busy) before I finally got through to find out about my food. The lady who answered informed me that it was arriving, and sure enough, it arrived, only 3 hours after I ordered it! And one and a half hours after the confirmed time. Naturally, I asked for some form of compensation, either monetary or at least a coupon to encourage future patronage. Instead, I was rudely told that they would not give me any form of compensation for my wait and that the phone calls had been turned off because they were so busy they didn't want any more business. A business plan that decides to refuse commerce and make it next to impossible to be contacted when knowingly delivering a faulty service is not one that should be considered reliable. 1 Star is listed as abysmal, and I struggle to think of a term that better describes the service and 'punctuality' of Wok Express.

Ordered food, it stated that I'll take an hour for it to arrive. After patiently waiting for over an hour and still not getting our food, my partner decided to ring the place, just to find out that apparently the driver had already delivered it. After about 5 min, the driver hung up on him refusing to acknowledge that he could have delivered to the wrong place. So then I picked up my phone to ring the place and to request for a refund. The phone once again was handed to the driver who extremely rude, stating that I'm lying, and that I picked up the food and just want a free meal. After asking him to describe how I look like if according to him I picked up the food, he was obviously unable to do so. As talking to him was going nowhere, took the matters with JustEat who will sort out the refund. Will not order from here again, and would advise others not to do so aswell if you want to save yourself the hassle.

Delivery absolutely appalling, 1hr 45 mins late. On the phone to see what was happening for 10 mins whilst two people were having a separate conversation! When asked several times we eventually got told that for some unknown reason the driver didn't deliver the food and when question why the lady replied "I've got a headache!" to which my fiance replied "well we have empty stomachs". However when we finally got it the food was nice but by that time anything would have... So overall if you want nice food but ain't hungry when you order then go for it, because by the time it arrives you will be hungry...

Been using wok express since it opened about 10 years ago food was always great but recently the food as been delivered cold when I have picked food up in the past when food for delivery is ready it's standing around for at least 5 minutes before the driver gets it into the car I called them tonight as food was delivered cold yet again and I was rudely told to put it in the microwave for somebody in the food trade they didn't know that 're warming rice and pork can pertencerly be dangerous Sorry wok express but I will be looking for a different Chinese takeaway

My order never arrived!!! This restaurant lied to me on numerous occasions More than 30 mins after the expected delivery time I contacted the restaurant who told me my order was on its way. I rang than another 30 mins later to be told they don’t know when it will be delivered. My young children were extremely hungry so I had to cook for them instead. When I tried to complain via Just Eat I was told my order had been delivered. I’d avoid this place at all costs

Its an amazing place to get Chinese food. cheap and healthy. Its a kind of home food, me and my wife love their vegetable noodle. They have a good variety of starters such as veg and non veg spring rolls, salt and pepper tofu etc. As its located out of the main road there is not much rush and there is very less waiting time. They also do home delivery which as well is quicker than other restaurant. Hope you will have a good experience.

I used to go here more often in my first year of university, given such the short distance from my previous accommodation; however, I do order the odd takeaway from Wok Express here and then, and the food is still great! The workers are very nice, you don't have to wait too long for your food, and I've never had a bad experience with them. I would highly recommend trying Wok Express if you like your Chinese food.

Ordered from Wok Express using Just Eat. Was given a delivery estimate of 1 hour and 30 minutes. 2 hours later I call Wok Express to ask for a delivery update to then be told “he’s on his way”. I call again sometime after this to then be told they had lost the order with the driver. Sounds to me like they just forgot. Terrible service.

Wish I read more of the reviews this was the worst Chinese I’ve ever eaten. The satay sauce was way to sweet. The vegetable spring rolls were burnt, they barely had any filling and were cold. The chow mein was barely seasoned and didn’t taste good. If I could give zero stars I would. A waste of money. Do not buy from here.

Waste of money odered salt and chilli chicken wings wasnt impressed as they were over cooked, lacked seasioning. I also ordered chicken curry this was very oily, lacked spices so very bland, the egg fried rice was lumpy. Sheshwan1 chicken was not very tasty again oily and the noodles where bland and dry. THE WORST CHINESE

Don't order from here they are a complete rip off absolutely disgusting service take your money off you and don't deliver your order and try to make out it weren't on the system also lied to me over the phone about where my order was and then turned round and said they didn't get the order even though it went through

Food arrived but took that long to arrive thought it may be coming from China The food itself was pretty good so maybe the wait was not in vain If they could improve on delivery time then they would be worthy of a 4 star rating

Had the chicken chop suey, chicken balls and chips. Very good service and lovely food. There wasn’t any chicken in the chop suey, so I won’t be having this again. But I will be returning to try different dishes. Thank you!

Always fast friendly service. Nothing ever tastes the same twice...that's a good thing, my chicken curry is never boring but always tasty. If it's your first visit, go on a Monday night they do a good Monday deal.

Cash only Chinese place-there's an ATM a 3 minute walk away. Very nice food and the Monday deal is fantastic value for money. Friendly staff who are alert about allergy free food and fast cooking times

The delivery service is poor. Please do not order if need be go to shop to order. We spoke to the shop guy and he was very rude and even started shouting. Please consider this when ordering from them.

I went with a friend to a local Chinese takeaway i had a chicken fried rice which was awesome and one of the best Chinese takeaways I've been to.
Food: 5
Service: 5
Atmosphere: 5

Poor service made us walk to find the delivery driver to pick up food. Have never received the free items when placing a larger order even though this was left in the comment. (False advertisement )

4 years on throught I'd try them again and they failed again chips undercooked same problem 4 years ago. Waste of money and disgusting food, pay 20 pound to throw it away ! Never again

First time trying wok express, as we are stopping at the royal hospital, fantastic food and a very nice owner chatting with us. Will definitely use again. Highly recommended.

Took over 15 mins to place a order due to the woman on the phone not listening probably. When the food arrived it was completely the wrong order and would not sort it

The food was a complete disaster!!! Who serves egg fried rice wet?! Called the place with no resolve. Poor service, poor food. The worst experience ever. Never again!

I haven’t actually eaten here. I’m just rating the lack of pictures of food and the fact that the pictures that are actually provided look completely unappetizing.

great food fast friendly delivery stayed in lri accommodation block driver knew exactly were we was if we stay again would go back and recommend to every one

My local Chinese, nice staff and good food, chicken balls are made from something actually recognisable as a chicken fillet which is always a good sign.

Don't not order from here as they tell you 40 mins and when I rang them up another hour wait this to wok express do not take orders wot u can't deliver

Very disappointed with the food it takes an hour for the food to get to me and when it did it was warm. The staff was rude and no compensation

Just takeaway, Tasty Food, specially Noodles and Fried Rice...close to De Montfort University and Royal Infirmary hospital, friendly staff

Gave me and my friends diarrhoea on numerous occasions. If you eat it and get diarrhoea you have been warned. Not a welcoming environment.

Decent food at decent prices, (crispy duck pancakes especially nice) staff were friendly too. Cash only though on collection.

Just ordered a takeaway from here cant believe wat value for money u get food really nice too deffo order from here again

Enjoyed the food, also has an excellent hygiene rating, would recommend for a fast relatively inexpensive tasty meal.

Excellent price excellent food and the best Chinese I have had if I could have given more I would have …

Lovely staff, best curry sauce I've had from a chinese takeaway in a while :) would definitely recommend

Extremely horrible customer service from the delivery driver. Very impolite and unprofessional behaviour

Only takeaway by my flat which sold beer and got me onto tsingtao at uni. Banging lemon and chicken

Would have given it 5 stars but the food took 1 hour and 15 minutes to arrive and it was lukewarm.

Rejected my order. Maybe part fault Just-Eat but there is no information on why the order was

Great food and great people running the place. Monday deals are really good as well.

Cheap and tasty chineese food. The only drawback is not accept bank card, cash only.

Beautiful food x quick delivery too x will deffo be ordering again 10 out of 10 x

Food tastes great plus good customer service. Also it is quite affordable.

Great value, nearby and friendly staff! Not to mention amazing food.

Its a nice place. The chicken satay recipe l had was really nice.

Great take away, pretty cheap but good food and fast delivery.

Will not interfere with additional training of waiters

Very nice food, Monday's deal is a tradition.

Very pleased with the meal from wok express

Nice lemon chicken and very good service

Excellent Chinise food, plus great chips

Polecam. Najlepszy Chińczyk w lester.

Poorest customer service I ever had.

very friendly people and good food

Food was okay but not as expected

My duck didn't taste like duck...

Great food and friendly service

They just ignore the customer.

Great service and great food

Friendly staff, nice food.

Best place for a takeaway

Good food, fast service

Dont accept card??

Good food tastes nice

Great and cheap food

It's a bit average

A M A Z I N G!!!

just spot on.

Best chinese

Good

Fab