I had an issue with my wedding band , The staff was very helpful at town center zales they were able to send my ring off for repairs and initially told me two weeks for pick up . Well… I got my ring repaired and back within 6 days!!! This was also during hurricane Idalia . I am shocked with the prompt service and overall experience !

Viktoriya Chetverikova provided excellent service assisting me purchase a gold watch and beautiful gold earrings. While waiting for the completion of my sale, I noticed several customers walking in the store. The staff were very friendly, knowledgeable and helpful to assist the customers buy premier quality jewelry.

Went into Zales looking for an engagement ring. Alyah was amazing, she was so help full and inciteful. She made my shopping experience worthwhile. She explained the warranty and differences between the diamonds very thoroughly. Thank you Alyah I will definitely recommend Zales as long as you're there.

Dawn Fry was very helpful and on point. She helped me and my wife in all of our necessary services. She recommended similar items related to prior purchases which we immediately added to our wishlist for future. We will definitely be back for all our needs

Everybody was super friendly and I was greeted as soon as I walked in. A very nice woman came over to help me very quickly and her name was Dawn. Dawn answered all of my questions that I had helped me find the perfect ring. I will definitely be back!

Dawn is fantastic!!! After issues at the Orange Park Mall store, I came to the St. John’s Town Center. Dawn checked my rings, got them shipped off and back quickly. Then when I discovered an issue with one of them (caused by the third party

My husband purchased an upgrade bridal set for me by trading in his 3 striped diamond ring he purchases for 1549.00 in 2006. The clerk credited 1500/on the new purchase. (I guess the 49.00 didn't count). He owed 1881.24 as a difference. The

Excellent customer service….I brought my rings in for a semi annual inspection. Dawn was very personable, friendly, thorough with the inspection. She gave suggestions on ‘home cleaning’ of the rings plus did a great job with organizing the

I went in to get my ring serviced. I can not remember the lady's name that helped me. I am horrible with names. Anyways she was awesome. She had such a great positive energy about her. She was very polite and bubbly. It was a way different

Kaila & Ms.Victoria (store manager) were phenomenal. For 2 years prior to covid-19 we kept up with our diamond commitment, however, afterwards we had lost track. My husband recently discovered he had lost 1 of 3 diamonds( total of 1/4 ct.

Dawn was awesome! Extremely helpful. Went above and beyond from picking up my repaired wedding ring, to making sure everything was perfect on my repaired ring,to making sure my accounts matched and I had all my warranties updated!! Highly

Oh wow! I had an appointment scheduled at another jewelers but was running early so stopped in here. I had no idea that they had a spotlight jewelers there for the day. Beautiful jewelry which they would size or create (in my case) while

My Fiancé and I went on the 16th, we had already been into the store twice now to look at wedding bands. I was fully expected to window shop again, just staring through the cases. But Morgan came right up to us, and showed us directly to

Nikki was extremely helpful and knowledgeable about Jewelry. She helped us with our situation without a blink of an eye!! We have been dealing with the Zales at the Town Center for about 4 years now and we have always had exceptional and

This 5 star rating is solely due to Ms. Tricia’s assistance and level of customer service in store. Quite the opposite, the customer service we received directly via calling Zales customer service in regards to our online order has been

I had purchased my wedding band from here last August and the staff at this location are truly amazing! Tricia and Aliyah were both very professional, knowledgeable, and patient helping me find the perfect fit. I went back in to get my

I had a very difficult concern that was frustrating. Victoria and Tricia assisted in me in resolving it and addressing my frustration. I encourage that when you go in for your inspection of your jewelry make sure to get a copy of the

Dawn is always so helpful & cheerful when we stop by for our 6 month diamond check!! We’re so happy with the service she always happily provides. Everyone in this location is so friendly!! Thank you Zales!

It was such a pleasure to visit this store. I was greeted by a woman named Victoria. I love shopping here. It is always a discount and you always can find something that you want. I highly recommend.

Kaila was so sweet and helpful! She took her time and walked us through the whole process of looking at custom wedding bands. Highly recommend for anyone getting married in the near future!

I visit sales store due to and issue online. The store resolve and issue made bay Zales online. They were super helpful and what a customer service should be. Super nice and professional!

Kaila was very helpful and provided my fiancé and I with the necessary knowledge and guidance to choose what we desired. We have our forever rings thanks to her and the team!

Tricia was so helpful! She help me make the right selection and everything was so easy with her advice. I'm very happy that she was there to help me!

Victoria and Johanny are top notch classy professionals! I highly recommend this Zales. I was so well taken care of …

Victoria was most helpful and knowledgeable in our quest for an engagement ring: we will most definitely be coming back!

Today I had to get my diamonds cleaned and checked. Victoria was very helpful and professional with me. Nice and kind.

Dawn did an amazing job today. She was so very helpful helping us pick out our wedding rings! She is an absolute gem!

Victoria was very helpful with me needing to have my ring sent back in to resize and was very friendly as well!

Trisha worked diligently to find the perfect 50th anniversary ring for my mother!!

Staff here helped me pick my wedding band. It’s gorgeous!