Drive thru customer service not the best. Continuously gives us a black coffee without doubling the cups as the coffee leaks through. Other Zarrafas always doubles our cups. You should consider getting cups that can handle the heat of black coffee other double the cups for our safety!!! More

Their customer service sucks as in you don’t get a friendly giddy greeting or acknowledgment and their drive thru is very slow moving. Their coffee wasn’t up to par. Redbank Plains Zarraffas has great customer service and quick moving drive thru with great coffee. More

I've used the drive thru for coffee several times, and won't be going back again. Whilst the staff are pleasant and the coffee is Zaraffa's quality the wait times here are unreasonable. 10 to 15 minutes to get through every time for just a

There were small fruit flies or some small flies around when I entered and through out restaurant, they didn't ask me if I had a zarrafas card, I asked for an iced Americano and I got a hot one...even though it was a scorcher outside. The

I use drive thru to get a masai appuccino on almond milk 4-5 times a week. . I used to get really good coffee and very good customer service. Every staff was nice except for one lady. She never says Hi, hello, Thank you or have a nice day

If I am in the area I always love to buy my beans from here. I have a few favourite blends and they grind them to whatever suits your brewing method. The staff have always been friendly, fast and helpful with their knowledge in regards to

They are always very good, but this current experience was exceptional. We ordered a few things and when we arrived in the order receiving counter we found out that we have been charged with a food that we didn't order but they were very

Be very careful on your orders, always double check, they make mistakes now, waited so long on the drive thru cue and only to find out that my food was given to me wrong, Didn't order ham and was given one, only to find out once reached

I'd like to thank the crew for always providing a great experience not only with their amazing food and beverages, but also with their magnificent customer service skills. Special shout out to John for his patience, understanding and

Usually when I come here the staff are super friendly and the food is great. When I came today at 12pm for lunch I was served by a younger girl in the drive through who was very rude and unfriendly. Hopefully just a one off. More

Been having zarraffa's coffee from here 4-5 times disappointed because of chunks of ice in moca fusion after telling them for a extra blend still i dont understand why they keep leaving chunky ice in my drinks. Not coming back .

The coffee is great but its the amazing service that keeps me coming back. The staff are super engaged and friendly. And I love the Egg Benny Bagel! It's the absolute best drive through breakfast offering you will find …

I ordered tall size coffee through drive through with three shots but the milk over boiled and it doesn’t taste like a coffee at all just disappointed. Maybe the person who no experience?

One of the best Zaraffas shops I think, drive through is very fast, get free drinks for being a regular customer. Only thing I hope they have plain croissants or scones for a quick bite.

Great food and coffee, my wife is very particular about her coffee and loves it here, though they don't have equal. Foor is great, and I personally love the creme fusion chocolate. More

Visiting my son and his family from New Zealand. I was surprised at the quick service and the coffee was great. 1000% better than Starbucks. Need to open up a NZ franchise. More

Average coffee served without a smile. Was passing by and saw good reviews but my experience was a sub par. Hope they learn to smile and make a customer feel welcomed. More

Nearly every time I get coffee from here the staff are so happy and positive. I can be having a bad day and leave feeling so happy. Coffee is also very well made. More

My favourite to go to place. The times I have visited this place. The service has been fast even on a busy day. The staff has always been friendly. Thank you.

Love this place. Staff are great and food is good. Coffee is a bit pricey, but I'd rather that than it's nearest competitors (McD) any day of the week. More

Slow is an understatement. 2 days in a row I have used drive thru. Yesterday I had 2 cars in front of me at the speaker box and it took 17 minutes

A small coffee shop with fast drive through. Great staff no matter what shift. Very clean and amazing service. Can't find anything to fault. More

I was served by a lovely lady in drive through yesterday. I’m not sure what her name was but I think she had pink hair.

Always well staffed with professional and polite staff. Efficient and never has to wait too long for my order. More

Drive thru took FOREVER and then they didn’t have stock of what I wanted. So waited in the line for nothing. More

Should have drinks brought to your table and not having to get them yourself
Service…
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Very poor coffee,bitter in taste..threw it out after 2 mouthfulls
Service: 5…
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My go to, kind and friendly staff. Great coffee and the dogs enjoy their puppycinos too

Nice Cafe. Some of the clientele are "special"!
Food: 4…
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Great food and drink love the service thanks so much! Belle (: