I can't praise Firoza enough. From my experience with her, I can honestly say she treats her customers with a lot of respect, kindness and empathy. From my first visit to her store, Firoza and her husband were very polite and welcoming to myself and my mum. I had something very specific in my mind for my wedding dress and Firoza was amazing at understanding exactly what I wanted and she did everything she could possibly do to create my dream dress - and she didn't fail to deliver either. Unlike other Asian dress stores I've had experiences with previously, Firoza stuck to her delivery dates and managed my expectations all the way through the process of my order. She went completely above and beyond with my final dress fitting. Firoza and her tailor spent almost 5 hours on altering my dress, so it would sit perfectly. I can assure you that Firoza isn't one of those 'sales people' who just cares about getting her money and sending you off on your way with something that you might not even be fully satisfied with. It's obvious she really cares about her customers' needs, she wants to see perfection in her designs and she wants only happy customers to leave her store. When you visit Zebai'sh you might be a little overwhelmed with all the funky designs in store, but honestly, something told me I could trust Firoza with the most important dress of my life and I was completely right. She completely nailed my dress - it was exactly how I wanted it from head to toe. Also too add, I tend to suffer from anxiety occasionally and you can only imagine how heightened my anxiety was leading up to my wedding. I can't even remember how many times I freaked out about 'how my wedding dress was going to turn out' and as a result contacted Firoza with ridiculous concerns and questions. She was always quick to respond to me and always tried her best to reassure me. Lastly, every store has its own policies and procedures and Firoza's very good at making these clear from the get-go. In my experience with Firoza she always stays true to her word and she does her best to make you happy.

Hi I’ve just read the review from Lubna and I remember being in the shop on the same day and I did not see any aggressive behaviour towards them from Firoza or her husband and I’m sure each shop has a policy when items are bought in the sale and Firoza tells you that when you purchase the item and every shop has the same policy and there own policy to adhere to.I have shopped with Firoza for many years and never had a problem with delivery or quality of the clothes it has always been spot on and all alterations done before delivery. She has always gone above and beyond for customer satisfaction

I went in today around 2:20. There was nobody in the shop, then one lady appeared from the back and opened the door. She let me look around for 5 mins then said I can’t browse as she has another customer. The lady did not smile and her customer service was poor, she kept on saying “we can do everything” despite my precise questions about dresses that would suit my silhouette. I did like an outfit unfortunately I’ll take my money elsewhere where they can offer good customer service. Zebaish just lost out on a bridal customer.

Fiz and her team went above and beyond making a bespoke tailor made dress for me. Fiz took my ideas and brought them to life. Always made time in her busy schedule for my random requests or ideas. Her assistant and tailor were always professional and friendly a real asset. Can't thank you guys enough.

Overpriced and woman was unhelpful. Maybe because Im not Pakistani lol. Told me off for carrying a drink like a mother telling off a child which made me want to intentionally spill my drink of an item of clothing like she thought I would do. Won't be returning here again

Zebaish never fails to deliver! Excellent service, high quality, custom made to perfection, always accommodating, professional and my 'go to' for any event! I've had so many compliments on my 'zebaish wardrobe' I now never go anywhere else!

Excellent customer service from Firoza. I have had three bespoke outfits designed and made by Zebaish and each time it has exceeded my expectations. Highly recommended Zebaish.

Customer service 10/10 efficient,honest and value for money. I recommend Zebaish to everyone my first drop shop and her clothing range appeals to all sizes and age.

Service was really good and they have the most beautiful dresses.. definitely a must visit when in London and wedding shopping !! Would recommend!

Brought a wedding outfit for my wife. Customer service is brilliant and plenty of car park spaces for customers.

Unprofessional customer service and doesn’t discuss things properly.

Not impressed on clothes and owner welcoming

Lovely Bridal shop with so much choices.

Excellent bridal clothing

it's amazing