I recently had a very disappointing experience at BP Thornleigh. On the morning(12 am) of June 10, 2023, I encountered an employee at counter who provided incredibly poor customer service. Not only did this individual fail to greet me or engage in any form of communication, but his demeanor clearly indicated he was upset about something unrelated to work. While I understand that everyone has their off days, it is important that personal issues do not affect how customers are treated. As a long-time customer of BP Thornleigh, this incident has left a sour taste in my mouth, and I have made the decision not to return. It is unfortunate that a single individual's behavior can negatively an otherwise reputable business. I implore the management to exercise greater caution when selecting individuals for front-line positions, as the wrong choice can tarnish the overall customer experience. On a positive note, I would like to acknowledge the excellent customer service provided by another employee, a black Indian gentleman.

I have been frustrated with the eftpos machine not working properly every single time I go. I've raised this with then over and over, but they just ignore me, then tell at me, then make threats to me. I have informed them that I have disabilities, and that their issues are causing me significant frustration, they have refused to acknowledge it, refused to have a conversation, pretend the phone doesn't work, then refuse to answer. They are ignorant, arrogant, and inept. Avoid this station like the plague. This one station is the straw that broke my back to boycott BP for life. Their opinion of their customers is extremely low. From now on I'll be going Ampol instead. Such a shame.

Basically am a truck driver I’ll fill the fuel more than $100 minimum from that store and some times I’ll carry food aswell along with me I just asked to keep it in an microwave for couple of minutes(2) but they refused to do as we are truck drivers we can’t stop where ever we want so we prefer fuel stations but if they do such things it’s very bad with the management and staff and along with the I’ll but something else aswell just not do for free I’ll take some cool drinks and stuff etc

Worst customer service by Erick the old man don’t know how to deal with customer spending $150 every time I shop there rather than speak polite with me he’s just arguing with me what a pathetic customer service never go again 00000 star ⭐️ not even want to give 1 star …

Old Asian server was immensely rude. Myncard was declined due to being expired (which I was unaware of). He gave a speech about it being inconvenient having to re-enter the transaction while the "whole world" was waiting behind me (there were two people).

Another Bp with ULTIMATE Diesel...Awesome, about time. It's better then the standard stuff. Great for European diesel powered cars like my BMW. Grab a Wild Bean Coffee before heading on the F3 from here. Last decent coffee before you head out of Sydney.

Be aware - a night lock-out (pAying through a bank teller-esque slot) is in effect here. Not nice when to servo treats their customers like we're all crooks when, if anyone is ripping anyone off, it's the other way around!

This morning I encountered an elderly Asian employee who was extremely rude, Belittling and unhelpful. Safe to say, regardless of pricing and the convenience of being a local, I won't be returning.

Bloke at the front counter was an absolute tosser, didn’t offer us a bag was rude the whole time and then to be a even bigger tosser he went and offered the next guy a bag. Would not recommend

Pennant Hills is really busy and this station is hard to access, plus the air hose access is used by parked cars, making it hard to get to.

Not Happy! Now an ex regular customer, incorrectly priced items and refused to correct price even after being shown shelf price.

My must stop weekly petrol station. Nice to have a side lane that escaped into the back without waiting for the traffic light.

If you like lukewarm dishwater masquerading as coffee, 1 slice of raisin toast instead of 2 then this is the place for you.

Fantastic service..Bivek and rupesh made a delicious milkshake and coffees according to customer taste...

Easy to access and the staff have always been friendly. They are also a DHL drop point which is handy.

Well kept store & friendly service. It can often get busy during peak periods of business days.

Very helpful staff and great coffee! Store manager Guarang is very accommodating. Thankyou.

Can be a pain to get in and out, water and air need attention, otherwise it's just a servo!

Fantastic service vivek and rupesh Must try BISCOFF very delicious …

Drove right past where it’s supposed to be...couldn’t even see it....

Always fill here be it petrol or diesel. Never have any problems.

Gave me $100 free fuel when my card didn't work. Thanks so much!

Nice coffee ☕ Friendly and helpful staff. Ice. Bathroom …

Filled up here and didn't catch on fire, so my rating stands!

Well maintained services station and good service

Great coffee but very slow customer service.

Best coffee on pennant hills rd nsw

Love BP since the velocity merger

Average servo. Toilet is clean.

Don't even sell duck tape

Easy peasy lemon squeasy

Easy acess. Good pricing

Rubbish aggressive staff

Decent service station!

Staff extremely rude.

excellent coffee

Great location.

Good stop point

Good coffee too

Good prices

Standard