I went in for a new distance running shoe. I’ve had Brooks and OnCloud before (hated the OnClouds). I wanted a change up and went here because I’ve had bad “pushy” experiences and up-selling at other running gear places and saw the reviews for iRun were good. Pia is the woman that helped me. She asked me questions to get the right information for the right recommendations and brought out 4 pairs for me to try but said that the one she really thought I’d love was in a half size smaller so she wanted me to get a feel for it but not buy because it wouldn’t be right for me (very caring imo!). I love that they help size your foot, lace the shoes, and ensure they fit your foot well. I was torn on the Mizuno a half size smaller and the Saucony. She found that another store had the Mizuno in my size (last one because the new gen is coming out this week) and she called them and told them to hold it. She didn’t try to push me into a shoe I wasn’t sold on just to get the win for her or the store or whatever. I’ve allowed customer service at other stores to push me into a shoe that didn’t fit right or extra items that I didn’t need. Also, instead of encouraging me to wait for the new gen coming out this week for $139, she stated they might not be just alike and encouraged me to get the current gen for $90 because it was on sale also. I LOVE when anyone in retail or customer service puts theirselves in the customer’s shoes and can relate and communicate. Pia is the best and deserves a raise or gold star or whatever you all do! Thank you so much! My feet and knees will forever be grateful!

I first went to this store back in March to buy my very first pair of running shoes. I chose this store based on the reviews. I was fitted with a very expensive pair of running shoes, which felt great on my feet while at the store. The company has a one month return policy, and within that one month time I had moved to another city. I had worn the shoes about 4-5 times and my heels kept bleeding and I had to keep taping up my feet. When I called the store to ask about it, I was told I just need to keep breaking in the shoes. I took the shoes to an entirely different running store and was told the shoes are a 1/2 size too small. I tried to return my shoes to the IRUN store, but was told it was past the one month return policy and no exceptions are made. I asked them to ask the owner for an exception to even just exchange my shoes for a 1/2 size bigger since I am a novice and did not understand I needed a larger shoe size. Again, I was told no exceptions. So, overall, the actual service and attention you get in the store while trying on shoes is good. However, some of the "expert" shoe fitters may need more training and their customer service with making sure customers get the "right fit." I actually called the main Brooks Running store, and they had no problem exchanging my shoes for a larger size, even though I didn't purchase the shoe through them. Hmmm......next time I'll be going directly to Brooks, where they actually care about customer satisfaction.

I love irun but I won't go back on a Sunday. There was a line waiting for them to open at noon. So, the 2 employees were slammed from the get go and if you've ever been there, they give you undivided attention in selecting the right product for your needs. (Which is great unless you're a customer without attention). I was shopping for a sports bra and grabbed 3 for sizing and headed to the dressing room. Turns out im fatter than I thought, .....and none of those sizes fit... I didn't get the name of the guy who opened the door for me but it didn't matter bc there was no call button and he was helping a family of 4. I dressed back into my street clothes, took the 3 bras back to the rack, and selected 2 more to take back to the dressing room. I was annoyed and sweating at this point. (Remember, fatter than I thought)...The store had 2 more new customers and I thought I saw a 3rd employee?... I knew I was for sure on my own. I had read on the website that you get professionally fitted (yes there was a female on staff), but that wasn't happening. Luckily, I found one that fit ok and SCORE it was on clearance. It's a Brooks rebound racer which is nice for the support but the adjustable velcro straps poke and itch at the shoulders (I just worked out in it) and part of the fabric was ripped from the velcro piece....I'll keep it as a back up but i'll go to the dominion ridge location and perhaps make an appointment sometime during the week.

My Doctor recommended iRun for running shoes since I have been dealing with a flare up in my right knee from an old sports injury. Tina and the rest of the team there went above and beyond. Before any recommendations, she touched base with my goals and what I want my shoes to do for me. She took my brand choice into consideration and gave me many options to ensure I was confident in the shoe I went home in. I’ve trained for years and never knew how well my shoe can work with me once you have the right fit and tools (I grabbed the socks she allowed me to try out based off blisters she noticed, and the insert that she allowed me to test out due to my high arches). My boyfriend also accompanied me and ended up with his own pair of shoes (Different brand that they requested to be held prior to his decision at another store to make sure it remained in stock and then transferred next day so he received the perfect size not just what was available, no insert, and new socks). We both had completely separate outcomes with product because this store genuinely wants you to leave only with what is right for you. There was absolutely no pressure in outcome through the entire process. Thank you for the top notch treatment!

I went to the iRun Bitters store at approximately 10:15 am on Saturday 08/06/2022. My goal was to buy Body Glide and socks. Both employees were assisting other customers. I gathered the items and waited approximately 15-20 minutes next to the cash register. One female employee was showing shoes to a customer. The male employee was showing shoes to a different customer. I heard both employees tell their customers that they will have to order shoes. The employees keep going back and forth to the back room for different shoes to show to customers. I left the store after waiting over 25 minutes by the cash register. I have tried to buy shoes from this store in the past, and was told it would take several weeks to order. If Matt was working, he would have processed the two items very quickly. I went to iRun at Stone Oak and was able to buy the two items in less than five minutes. I won’t go to any of the iRun stores in the future.

I normally have issues finding shoes that fit my feet well. After a couple of years and trying different brands and sizes, my wife suggested we give iRun a try due to recommendations she heard. Overall, I was impressed with the attention they gave and how accurate their assessment was for recommended shoes. Tina spent the time listening to what I was looking for and getting an idea of what might work best. They weren't pushy on the sale and I felt valued as a customer and not just a sale. I walked out paying more than I anticipated for a pair of shoes. However, it was also a pair that actually felt comfortable and quality worth the extra money. Only time will tell for sure but I have little doubt I'll be back at iRun for my next pair of shoes.

Having lived in many different cities throughout our running careers, we think "I Run" is one of the best "run" stores we've shopped. They have a HUGE inventory and are never out of the sizes we need. "I Run" is competitively priced, and a better value than shopping on the internet, because all the employees are talented runners who understand the concerns of "back of the pack" runners like ourselves, We receive great advice not only for apparel and shoes we purchase, but also for the price we get free advice on nutrition, racing strategy, hydration, and all different aspects of running. It's a treat to go to "I Run", and always look forward to shopping there.

Poor customer service. I drove 40 mins to this location based on reviews. Walked into the store, it wasnt empty but definately wasnt busy either. Three employees looked at me, but never spoke. I waited for the 2 customers who were being helped to check out and the 3rd employee to leave her register. Each employee then proceeded to help customers who were walking in or had come in after me, still never acknowledging my presence. I ended leaving. Drove down to Fleet Feet and was helped right away. I definately will not return to this location.

Another store, when I called, didn’t bother to tell me that they were closing earlier than what is on their website. They may be a good store, but for first impressions, not good. As a store manager before, I would always let people know we are closing early. And no sign on the actual store about this. I understand it is the day before Thanksgiving. But closing 3 hours early and not notifying the public is asinine. So lost a sale and any chance I will ever go to this store or any store of this brand ever again.

Great experience here. Walked in, got my temperature checked and cleaned my hands with sanitizer. The wait was short and I didn’t have an appointment. The process for getting fitted for running shoes included the staff watching me walk, jog and squat. Before making the purchase we took the jog outside. The sneakers felt great like I was barefoot. So light and comfortable. I hope it helps with my shin splints and pain. Such a great reception and customer service.

Visiting iRun to get a new pair of tennis shoes that will also conform to my orthotic inserts. I was greeted by one of the employees, they listened to my request, took a couple of measurements and brought me a few different brands to select from for purchase. Very happy with the service, courteous, and professional nature of the employees. I would definitely recommend this store for your Podiatriy or running needs.

I stopped in today and Matt help me find the perfect pair of Altra running shoes. He was very attentive and did not try to rush the sale. He was very knowledgeable and just a super cool dude. The other staff on shift were also super nice. I got a really good deal on the shoes I wanted and I would much rather spend my money at a local store like this then one of the box stores. I’m ready to run!

It's local remember and the prices are not going to be as cheap as the internet. Although it's a whole lot easier returning shoes to them then it is to put it back in a box and send them off because I have gone there and bought shoes that I thought fit felt good random once brought him back the next day no questions asked. Well worth the extra five or $10.

Fran helped me find a set of shoes for hitting the trails in. I think we tried on about 7 different pairs and he talked me through the process. Didn't pressure me for a sale and was really knowledgeable. After putting in some miles on the new shoes I'm really happy with my purchase and will definitely be going back for future pairs.

Got my new shoes there. The fitting was great and David (I think?) Was a huge help. Later that week went to their jingle trail run. It was lovely and we'll organized. Tons of fun and the hot chocolate and mugs at the end were a super cute and creative touch. So races great and store great! This location is def my new go to!

My current shoes were causing foot and back pain so I went in looking for a solution. Kelly was very knowledgeable and was able to provide a solution. Super friendly staff! Pia assisted my daughter in finding the right sports bra for her needs as well. They will always be our first stop when looking for new gear. 10/10!

The associate Matt was very attentive and displayed exceptional customer service. Because of this store and the expressed hospitality I was able to venture out of my comfort zone and try out a new shoe brand that will hopefully make my life easier when it comes to running! Matt’s service was a 6 out of 5 stars

Very friendly and help staff. Jess was amazing. Save yourself hours of internet research and head down to irun for a fitting! We tried several types of shoes and brands that would accommodate my stride/footshape and Tested the shoes outside of store. I will be buying my shoes from irun in the future.

The level of service here is beyond great. They took the time to fit me properly, checked my gait and listened to what I needed. The shoes weren't in stock but they had them sent over. Love the shoes and fit great. Nita was awesome! Thank you for attention to detail.

The shoes in this store are very pricey but, you get what you pay for when it comes to shoes with good support. The staff is very knowledgeable and helpful. They stay with you through the whole buying process. Shoes there are not cheap but you get your money's worth.

Friendly smiling staff, eager to help you. Also a nice pared down selection of what you need to run with a few extras things you didnt even know you needed. I love to get our weekly pizza next door and shop for that motivational gear that keeps me going.

I need a shoe size check and the staff did a thorough analysis for me. I had not checked my size in many years so the information was very helpful. I plan to return when it is time to update my walking shoes to support this awesome local business!

If you are wondering what kind of shoe you need, go no further than this place! I needed new shoes and I have a a high arch combined with plantar fasciitis in one foot. Johnny at the Bitters location pulled out a BUNCH of shoes for me to

Daniel helped me out and he was awesome. The parking lot kinda sucks, but is that really a complaint about this place? Haha Anyway, there was a huge selection, and Daniel was knowledgeable about the products and running in general.

Matt was patient with me and made sure I had the right shoe. We tried 6-7 different shoes until we found the right one. I walked that line like a model on a DUI stop several times. It was all worth it. Matt is a true shoe Jedi.

I love this location. Always great selection and friendly knowledgeable staff. I've brought my 4 kids here for years to get fitted for running shoes. Sure, you can buy shoes cheaper online but the service here is worth it!

Very great and fast service. I came in not knowing what I needed and they took the time to test my walk and run and make sure I had the shoes I needed to be comfortable. They wouldn't stop until they knew I was satisfied.

Amazing place. Staff is so friendly. Tried different pairs and he listened to what I wanted. Even pointed out a map of San Antonio greenways which I didn’t know existed! Loved the experience will definitely return.

Got my new kicks here. Thanks Christian for the excellent customer services. Y'all go here to get your running shoes. They know their stuff! If you are running consistently then take care of your feet!

Awesome place to buy your sneakers. The boys take their time with you and let you try a few styles to see which is more comfortable. They do not rush you. They need more colors to choose from though.

Every time I go here I get great advice and comfortable shoes. Staff is fantastic and is just trying to help your feet out. I hope they keep running this establishment the way it is currently ran!

Great selection and an incredibly knowledgeable and friendly staff. Walked out with a great pair of running shoes and a lot more knowledge of what I should have been looking for in a running shoe.

I'm rating this on the employee who helped me. He was very professional and seemed to know his job well. I'm a pretty easy going customer and was in and out with a great pair of shoes real quick.

Excellent running store, lots of great products to help with any stage of your running journey. The staff is always friendly and willing to help. Love the classes and events they offer as well.

I got wide feet and they apparently don't carry wide shoes in stock. I was told they'd have to special order and there would be a restocking fee if I had to return. Won't be going back there.

Matt was so incredibly helpful and knowledgeable! He took his time fitting me in a great pair of new running shoes! Definitely stop in here next time you’re looking for a new pair of shoes.

Incredibly knowledgeable and friendly staff. They watched my gait while walking and running and brought out shoes for me to try. Will definitely come back for another pair when needed.

Matt has the best customer service! I was greeted immediately.. had a gate test and provided different options of shoes. Definitely will recommend to my friends and family. Thank you!

I'm just amazed with the service, the manager has so much experience and he is not selling you what you don't need, they give you advice and offer a great attitude. CONGRATULATIONS!

Such a friendly staff and a down right HAPPY place. Plus they have to notch merchandise with expert help in making the best choice in the gear I need. Wow! One GREAT STORE!!! FLY!

Everytime I come my experience is better and better can not thank iRun enough because they helped me find altra and now I can run miles and miles with 0 foot pain or blisters!

Irun....the best. Great shoe people...fantastic events....really no kidding. And if you need special sizes, quality inserts, racing nutrition....good socks. And more!

I’ll never not buy running shoes without the advise from iRun. Samantha took such good care of my friend and I. She genuinely wanted to help me find the right shoe.

The sales guy was very attentive to the description of what I required. In no time at all, I was on my way out with exactly what I was looking for! Thanks iRun!

Antonio Julie and Nita were so so helpful. I love this location because everyone is so helpful and so kind. So nice having great customer Service These days!!!

Christina waited on us. My husband has a favorite Brooks sneaker and they had it. Wore them out the store. She is very pleasant and truly an asset to iRun.

Decent selection of shoes. Generally helpful staff, a little on the pricy side but to be understood because high quality running shoes can get expensive.

What a great shopping experience, Tina was amazing! Super knowledgeable and professional. You won’t want to go anywhere else but this location.

Staff was friendly and seems knowledgeable. They brought out four or five pairs of shoes to let me find the ones that would fit what I wanted.

Knowledgeable, friendly folks providing low-key shopping experience. I've been going there for 3 years but highly recommend to new runners.

Super friendly staff, knowledgeable and they will suggest the shoe that best fits your gait. Exactly what my feet needed and felt best.

absolutely amazing service. tina had already closed, but she happily let us in and found the perfect shoes + insoles. 100% recommend!!

These folks know running. The staff is super helpful, and can assist you with finding the best shoe for your needs. Really top notch.

I love iRun. They always seem to have what I am looking for - and with the most helpful, courteous and knowledgeable staff around!

Love the community around this place. The social Monday runs are the best! And such support and encouragement.... wow! …

It's a great place to get running gear.They got shorts,shirt, socks and running shoes,a very friendly staff and place.

Knowledgeable staff listen and make useful recommendations based on the customer's inputs. Great people to talk to!

Friendly staff, great service and great recommendation on shoes! So far my feet have never felt better :)

Super friendly and knowledgeable staff, great deals on their every day selection and fantastic sales!

Great place. The last two pair of running shoes I got here. Good selection and a very helpful staff.

Excellent service. I did not find the show for me today. Christian, provided great customer service.

Very helpful. Loved the online reservation system to see if they had my shoes and they held them.

Needed to update my shoes and these guys took care of me right away. Knowledgeable and efficient.

This place is awesome!! If running brings you the slightest bit of joy, you will love this place!

Knowledgeable staff helped finding comfortable and appropriate athletic shoes for whole family.

Shoe knowledge oozing out the store. If you need to be fitted correctly go check them out

Always great experience and most running items you need but aren't carried many places.

Always learn something new when I shop iRun. The staff is knowledgeable and friendly.

Great shoe store and advice for those with foot problems needing comfortable shoes

These people really know their shoes and managed to fix a problem I had for years.

Great place for all your running gear! Fabulous employees too, super helpful!

Not one store is answering their phones since 5:30pm. Great customer service!

As a runner this is my go to place for replacement running shoes every year.

VERY helpful staff! Both people really cared about my experience and goals.

Great place they explained take time and make sure you get the right shoes

This has always been a great go to place for running goodies and training.

Awesome store. Was helped right away and great clearance section!

Best shoe store in town. Staff was super friendly. Will be back

Great staff! Great recommendations! I love the shoes I got!

Very friendly and good customer service. Like my new shoes.

Great shopping experience & knowledgeable sales associate.

Good experience always. The people here know their stuff

Love this place. Great service and knowledgeable staff.

Thanks to Mitch for the excellent customer service.

Super nice workers!!!! Very very patients!

Helpful staff. Did a gate analysis for me.

Very helpful and knowledgeable staff.

Great staff and exceptional shoes!

Great place with a good selection.

Excellent service, great people

Very helpful and friendly.

Clerk was very helpful.

Great costumer service

Always great service!

Very helpful staff.

Kelly was great!!!

U run? They got u!

Excellent service

Awesome service.

Good