I bought a few things today from iStore Tyger Valley. As i walked in i immediately got assisted and they were quit busy. Everything i wanted they had in stock, which is pretty rare to find at other stores. The pregnant lady who helped me did a good job and she actually looked very happy to help. Great job iStore Tyger valley.

I have never given a one star review before but this was shocking. Told me to wait 5-10 minutes for someone to assist which I was happy to do. I was kept waiting over 40 minutes for a quote. Just for them to tell me when they were ready that it’s R600 to just give a quote. Extremely obnoxious and poor service.

Rather make the drive to the Canal Walk outlet. Service is extremely poor in this one. We submitted documentation and were told we’d get a response in 72 hours. However after going in 4 days later after no response, we found out the documents were not even submitted. Very poor service from Gabriella and Juan.

Visited the store for the new iPhone. Staff was obnoxious and just kept on discussing their lunch plans. Spent an hour in the store only to be told the system is down...Horrible experience for a great brand. Do yourself a favour and avoid this store.

I have never been treated like this in my life by somebody that works in a shop. Rude, short sentenced, unwilling to help and above all as I the customer that was willing to spent quite some money there this morning opted to rather leave as

I had an issue with my iPhone, so I decided to to visit their Tyger valley branch on the 2nd of January 2024 and my issue was resolved in minutes. The store was really busy but I was impressed by the staff's willingness to assist. Well done!

Went to the iStore in Tygervalley on two occasions. After the first time I made a booking for a damage report as the people in the store was unable to make a booking online. Arrived on time but the technical staff was clearly not interested

The worst service ever. Very quick to sell new products but then the trade in experience is terrible. Firstly I wasn’t told to have my id book and they wouldn’t use my drivers as a form of id so had to leave without trading my phone in. I

Very unhappy and dissatisfied iphone user with IStore Tygervalley service. I had my third appointment with IStore - today specifically with Riaan de Kock to get help with copying a lot of pictures & setting up of new phone. On Saturday we

Dissapointing service i was standing around waiting to drop 3400 on a apple tv but sales people avoided making any eyecontact with me rather talking to eachother. I had to go to the guy at the door who was busy to ask him to help me which

We were looking at trading in our spare iPhone 12 Pro Max for an apple mac book. We waited for roughly 45 minutes for an estimation on value on the phone. We had no one check up on us. We had to speak to a staff member to validate that we

Terrible store, waited 3 hours only to be told they can't help me due to system issues. Fella named Caleb assisted and told me to come back a few days later. When I returned my paper work was thrown away and had to start from scratch and

Horrible service experienced at this branch. Got to store 1.5 hours before closing to open a new contract, was added to a queue and told I would receive an SMS when the consultant would be ready to see me. Walked around the mall until 20

Trying to take out a contact at this iStore is extremely frustrating. First of all, they only communicate on e-mail, and you cannot contact them directly. Secondly, you can just as well work with a computer, as all they do is log ticket,

VERY POOR SERVICE AT TYGERVALLEY BRANCH. Waited 6 hours for my phone transfer and new contract and still went home without any phone. Inconvenience caused due to lack of knowledge by the sales representative Nathan. I then went back the

Love Apple as a product but Tygervalley istore is absolutely pathetic with their customer service. Not only do you wait hours for any type of service, just to pay or do absolutely anything is a issue. There’s no such thing as even just

Something members are arrogant and just because I'm a person of colour the undermine. Which is nor right fix your staff especially when another person of color is being racial to one of they own. It is not necessary for me to go around

Absolutely shocking service, spend 4 hours trying to upgrade my IPhone with pathetic service. Manager was nowhere to be seen. When I eventually got to speak to her I realised why the staff has such a laize fair approach, definately not

sales consultants are extremely rude and lazy. waited two hours to be helped. after being sent around for every nitty gritty document they wont except my copy of my id because it is scanned document in my phone. asked to print it or at

Worst Customer service. Waited more than an hour to upgrade a contract. The quality of their screen guard is the worst. Cracked after 9 days. And no replacement done, and the manager has no customer service etiquette.

Got to the store at 9:30 going back and forth between all the staff that clearly does not want to be there . Dont even bother asking questions because all of them are arrogant and really

Purchased new MacBook online via click and collect - but when I went into the store to collect their POS system couldn’t pick up my purchase. Waited 45 minutes for them to sort it out.

Told by an istore rep that they have walk in repairs and don't do appointments. Stood in a line at the istore repair center to get to the front to be told that they have a que system.

We have enjoyed shopping at this iStore. It is almost always busy and service is very good. You sometimes have to be very patient, particularly for assistance at the technical desk.

Extremely poor customer service. I should have gone to Canal Walk. The staff has a horrible attitude and very slow to respond to customers or even tend to.

Absolutely hate this store, no information slow service, staff make no eye contact and simply ignore you. Pains me to go to this store

I’m torn about the amount of stars to give. My family and I live in between South Africa and the Mid East. We were in CT on

Selling covers they know have issues . The new apple silicon cover peels and the store is aware of it . They have an

Worst customer service ever. Workers are completely unhelpful. They simply keep walking when you ask for assistance.

How to survive a visit to an iStore: 1. Mindset: don’t expect service, the staff think they are doing you a favor