Have used these guys before and normally very impressed but on their last visit they were sloppy and disappointing. The emergency callout for our dying boiler was great. When we had to then have them back to replace the boiler several things were not great. 1. they turned up 2 hours before the time agreed, which woke us up and meant we had to have quick 2 second showers so that they could get on with the boiler removal. 2. they made a mess: - they managed to get grease / oil strains on the brand new carpet in the room next to the boiler and also on the edge of the sofa in that room. We had sheeting we could have put down if they had warned us they might be making a mess. - they had to cut a roof hatch for access to the flue and that got white dust everywhere in the utility and the next room and again they didn’t warn about making a mess so we didn’t get a chance to cover up any furniture or anything. They didn’t even move the coats hung up right next to the boiler or ask us to move them. (have had a boiler replaced before in different house by different company and no clean-up was required so I don’t think it’s our fault for not realising). 3. they somehow decided it was a good idea to swap out the boiler but not replace the user interface (for setting timer and stuff). We assumed it was integral and would also get replaced but they didn’t warn us it wouldn’t be or ask us if we wanted it changed (we would have had to pay more for it obviously but that was fine with us). So now we have a brand new boiler with an ancient user interface that we still don’t really know how to use as the previous owners helpfully didn’t leave us any manuals. 4. they managed to spell our road name in various creative and different wrong ways on all the paperwork (install log, invoice, etc). it was different on each document, hopefully no-one will ever care or doubt their authenticity because of this but just shows lack of attention to detail.

I have been using 2nd city for 5 years now and I can safely say that they are by far the most reliable and professional plumbing and heating company to use in the West Midlands area. Whether it’s a simple boiler issue or a more complex heating job, these guys not only respond quickly and efficiently, but there level of workmanship is top drawer; so much so, that I recommended them to the whole of my family and friends who have required work to be done in this type of work. The main reason for this review (as I very rarely share my views publicly) is that 2nd city recently performed a major plumbing and heating job for my elderly parents. My mom and dad had obtained a couple of quotes elsewhere (they had forgotten about 2nd city), and these quotes seemed very high in comparison to the actual job to be undertaken, so I contacted 2nd city myself and spoken to their owner Mark, and explained my concerns. He immediately sent his team over and they not only gave my parents a fair price but produced a high quality job and sorted the issues out without any problems or delays which impressed me as there are companies out there who do take advantage of the elderly. In summary, if you are looking for plumbing, heating or gas work to be done, I would recommend using 2nd city...great company and will not rip you off.

My Mrs called them and told them that we had a pin hole in a pipe going to a radiator, and that that bit of pipe needed to be replaced (about 6cm of copper pipe) and they said: "65 pounds + VAT if it can be fixed there and then within one hour" First engineer came, with no pipe to replace, an adjustable spanner, waterpump pliers and a roll of tape. Put some tape around, leaked again, and said that he will need to come back the following day. Second engineer came the following day, with the blowtorch, piece of pipe and more tools, and fixed it properly in 50 minutes. Did a very nice and tidy job, and was very professional, truth be told. Then he tells me that his boss says that is 150 + VAT because they had to come twice. I commented with him the quote that I had. I paid it, because at the end of the day the second engineer was just an employee doing his job, and I didn´t want to get him in trouble. But I feel that the way the company is doing business is not fair, and personally won´t recommend them to anyone. First engineer comes without the materials and tools that he needs, so they have to come twice, and charge for two visits. Very disappointed with the service.

Tried to rinse me. My boiler (WorcesterGreenstar combi) is near approx 8-10 years old. James turns up to investigate (my wife was alone in the house) and spend 40 minutes giving a sales pitch as to why the boiler was 'cr#p' (his word, repeatedly used) and then said he recommends us buying a new boiler at a mere cost of £4k...He lied about how broken it was and said there were alumninium deposits in the trap (not true). 'Bet you woznt expecting that' he says as he leaves... and then said he would be genrous enough to cancel off the £80 call out fee if we agree to get a new boiler! Later on that day we asked another company to come round, guy name Krzysztof, and he was very honest and cared about my pocket as much as the job. It was fixed by Krzysztof a few days later in 2 hours on a friday night with a new pressure release value and expansion vessel at a cost of £240 plus service pack. Come on guys, just because my wife was alone and my house is in a nice area doesnt mean you can take me for a ride!

James visited me on Tuesday. Explained exactly what needed to be done to my drain to totally alleviate the problems that we have had, which included moving the drain to a better position and reconnecting to the sewage pipe. Their quotation was clearly written out immediately and I accepted 2nd City to take on the job. Matthew arrived early Friday morning and started digging. Matthew completed the job by 5pm. Throughout he kept me informed re his progress and he was a pleasure to deal with. Very skilled, professional with a confident manner, polite and showed a great attention to detail and tidiness as he went along with his work. He also removed the rubble, old slabs etc and left the area very tidy and clean. Needless to say, I am very happy to highly recommend 2nd City to any prospective clients. Roger Solihull

On the one hand, the telephone service was good and they came out quickly (that afternoon, when I called in the morning). At £65 +VAT the, price was OK. On the other hand, the guy they sent out took one look at my boiler and wanted to turn off my hot water as the flue piping "didn't meet regs". Whilst this may be true, he made no effort to investigate the leak I was getting into my bathroom and instead gave me a ridiculous price of £480+VAT- on top of the money I'd already paid- to install access hatches the following day. Subsequent quotes have come out at about £100. As a consequence of using 2nd City, I wasted an hour of my time and £80 of my money on a company that simply wanted to rip me off without trying to resolve the actual problem I had. Would I recommend them? No.

We had a plumber from 2nd City Gas and Plumbing out at the beginning of May to have a look at the leak. When I called to ask them to come out, I was told that if they can fix the problem within the hour it would be £75. If it was going to take longer than an hour, they would provide us with a quote for the work. What happened instead was that someone came out, spent 10 mins looking at the leak, couldn't fix it in the hour, charged us £90 anyway (to include VAT apparently, which I was not told on the phone) and quoted over £200 for the job - Totalling a cost of almost £400. I never would have agreed to have someone come out and pay £90 for spending 10 mins in my house and fixing nothing. Won't have my business. For all the positive review, my experience was not good.

I've been using 2nd city for over 10 years. James and Mark have done a variety of plumbing ,heating and drainage jobs at my property. I would not hesitate to recommend them, and I have done so many times. The most recent work they did for me was to replace my boiler with an energy efficient Worcester boiler , before it was fitted my monthly direct debit for gas was £185/month. Since having the new boiler fitted,my new monthly direct debit is £17.30/month , that's a yearly saving of £1,013 !!! All of the engineers they have working for them are extremely friendly and efficient ,and over the last few years they have moved into a new fireplace showroom , where I chose a beautiful new fire and surround this summer. Thanks again

Second City are such a pleasure to deal with. I rang on Monday and actually got a very professional and personable reception rather than an answerphone. Just that in itself these days marks them out as a special firm. Details were taken and understood and an engineer immediately assigned for Tuesday morning between 9 and 12. As it was at the church I asked for a call in advance. Sean called me nice and early and got straight down to work. He quickly diagnosed the problem and had it all sorted in a little over an hour, solving a problem that others had tried to sort in the past and failing. So hats off to Second City, thank you for being so professional and I'm more than happy to recommend you to anyone who asks!

We've had a bit of mixed service recently. I have used 2nd city for a few things gas related (boiler service, capping pipework etc) and always had good service. They turned up within the time parameters we set, were professional, courteous, and didn't push me into unnecessary work. However recently a relative called them for a boiler service and had to have them back three times to sort out issues that should have been sorted at the time. One of which was a direct mistake by the previous engineer. Admittedly they did come back as a priority and now all is well, so I can't fault them there. I would use them again but ask the engineer to double check things given this history.

We first used 2nd city to try and find a leak behind a cavity wall. Rob came on time , found the cause and repaired it in under half an hour. He was very friendly tidy and efficient. He then fixed a couple of other odds and sods whilst here. Very pleased Our second use was quite a major fault with our upstairs waste pipe. A horrible job at best, it was truly difficult. Sean came and was very good, all pipes replaced, even those going out of the roof! He was very friendly, clean and efficient again. They thought it would be an all day job but was done by 2pm. I really couldn't recommend this company enough. Very fairly priced too. 5*

Not really impressed. They came on one day to give me a quote to change a radiator, been given a price of £150 + vat for 2 hour job. Book a day to have it done with 20 days in advanced and was given a slot between 9am and 12 pm to have it done. They turned up at 12 15 and before they start they asked how much I had been quoted. I told them the £150. Well looks like the price was wrong and they increased to £265 because it could be 3 hours instead. Nice people but no reliable. Not impressed at all. I ended up cancelling the service.

we called in to see if someone would be able to quote us for a new boiler and bathroom radiator, i didn't expect such a quick service, we had a visit within 2 days, advice as to what boiler we should go for, we agreed to it and they came to fit it 2 days after that, Dan turned up he was very profesional, his collegue was profesional too, they did a brilliant job, did a little problem solving and i now have a very quiet boiler, piping hot radiators and i amone happy customer. i would recommend this company 100%.

I had a job completed this afternoon by two chaps from 2nd City plumbing after they gave me a quote a few days ago. They replaced two old mixer taps which had been in place for over 20 years (and had long since rusted into place) and also replaced a valve in a toilet which was overfilling. Very pleasant and professional and a delight to deal with all round. Great value, quick and a neat job done with a minimum of fuss. I'll certainly know who to call next time I need a plumbing job done! Billy

excellent on all aspects! Started with a boiler service, then had a new boiler installed. Done within a day, proper and clean work. Then within a few days an issue appeared which was immediately dealt with (was due to the gas meter). Very quick response time, team always on time and enthusiastic. Clean, efficient, proper job, always had an explanation about what was going on, and always nicely answering my questions. Will use again without hesitation when needed. Highly recommended!

Was quoted 65 pound plus VAT for leaking water inside the toilet, but when the plumber came the same day he quoted me 180 pound plus VAT just to replace a valve at the top of the toilet and it worked fine afterwards, but later that evening it started doing it again, I phoned them and they are going to get someone to look at it again the next day, not very impressed, I should of gotten more quotes too expensive engineer was on his phone most of the time not happy would not recommend

Had them round to re-grout a shower tray, seemed like a good job until it pulled away after a few months, they were good enough to return to do the job again but have only made it worse as he tried to re-grout the whole tray perimeter but now its leaking worse than before! The owner personally got in touch and arranged for a whole new shower fitting at cost price by the most experienced employee in the firm. Really pleased with the professional behaviour and workmanship.

We would like to express our thanks for the installation of our new central heating system at our house. During the whole time the lads were always professional, polite and helpful and caused minimal disruption. The quality of work was excellent. We will not hesitate in recommending your Company and its services and it was an absolute pleasure doing business with you. We look forward to doing business with you in the future. Sue & Mick Stocker, Woodgate, Birmingham.

My nan recently had a problem with her boiler and had been ripped off in the past by another company. Mark at 2nd City was recommended to me by a friend so I gave them a call. They quickly identified the problem, and gave us a reasonable price for repair. I was very happy with the work they did. The engineer was on time, polite, and importantly to me, very tidy. I would definitely recommend this company and feel comfortable in doing so. 5 stars!

Very rewarding a nice young man called Mitchell who fitted a new small tank to replace the big one with a pin hole leak worked for 6/hours none stop up and down stairs I live on the second floor no moaning or being cantankerous about the stairs very pleasant all the especially to an old white single woman wish I knew them years ago after. Wasting a fortune with a local plumber. Love Merry Christmas mary

I had a problem with my boiler and and was getting fed up of different Gas Companies not being able to fix the problem, I contacted 2nd City and they came out the same day and were able to sort out the problem that day, the engineer was very polite and helpful and left things clean and tidy, I thought the cost very reasonable and I would recommend this company to family and friends.

Excellent service from James, Adam, Mitchell and Dan. Punctual, efficient, professional and friendly. No issue with my location (Birmingham City Centre) or the job unlike the other companies I called. Wish I had found them straight away. Put me at complete ease with boiler conversion. Came out straight away and fixed a fault with the washer. Thanks again lads.

Mark and his team fitted a new boiler and bathroom suite for us, the team worked really hard and were very efficient and the quality of the workmanship seems excellent. Mark was very accommodating around delays waiting for other trades to be finished and nothing was too much trouble - I am very impressed with their service and would use them again.

2nd City replaced my boiler and did a fantastic job. They did it with one day's notice. Neat and tidy installation that looks and works perfectly with a quality Worcester boiler. They did nice little things like bring their own vacuum and even cleaned behind the fridge. Will be recommending them to people and using them for all future servicing.

I called 2nd city to install my new boiler, they were polite, punctual and beat 3 previous quotes I had from other plumbers. They stuck to their word and completed the job on time and cleaned thoroughly once the job was completed. I have now passed on their number to friends and family and my aunt is having them change her boiler next month.

Fantastic service. I (embarrassingly) managed to drill through a gas pipe in my house but just one phone call resulted in one very pleasant and helpful engineer coming out within the hour and repairing it for me. Thank you so much 2nd City you have saved me from a very chilly weekend! Will be recommending you to all my friends!

Called them in an emergency as we had a leak under our block paved drive. It was a burst water main that had to be replaced. I expected to be without water for 2 days. It was connected in less than 24 hours. All block paving was replaced and as a neighbour commented you cannot tel that it had been dug up. Highly recommend.

Awful, would give 0 stars if possible. Spoke to them on the phone. Arranged an appointment for repair of underfloor heating. Took time off work to be at the house for the repair and nobody turned up. When I called, the lady on the phone said she had no record of my appointment. Utter joke and a waste of time and money.

Help arrived within two hours of the 'phone call, as promised. Robert removed the mop head from the sewer pipe with proficiency, courtesy and persistence. He had all the equipment necessary; he had years of experience. Very pleased to come across a professional who completed the work speedily and without fuss.

I have just had a new heating system installed at our home in Stourbridge by mark and his team at 2nd city, including pretty much replumbing the whole house, with them having to overcome some tricky challenges. Nothing was to much trouble and they were always on hand for advice and solutions where necessary.

We had Adam and Mitchel from 2nd City for 2 days replacing and moving our gas boiler location, and doing some additional odd plumbing jobs. Excellent service and very professional work from both of them. They made sure everything was working before leaving and I'm really happy with the results.

After finding 2nd City on google - it is safe to say they know what they are doing. Very helpful, and resourceful. Came out within a couple of hours. We would have had a difficult couple of days - had we not used 2nd City. Will definitely be using and recommending them in the future. Thank you.

We had a couple of the big name companies come out and do absolutely nothing to help with our slow draining sink and bath. Sean from 2nd city plumbing came out, spent about 10-15 mins on the job and had it sorted. He was polite, professional and knowledgeable. You've got my custom from now on!

I called 2nd city gas and plumbing as I had a problem with my boiler, they came out the same day and managed to diagnose and fix the problem there and then. The engineer was extremely polite and helpful and charged me a reasonable price for the work done. I would defiantly recommend them.

I would highly recommend 2nd City Gas plumbing and Heating. We had a problem with a leak coming from our boiler and they were at our house within an hour. The engineer diagnosed the problem immediately and within another hour the problem was fixed, at a very reasonable price as well.

Absolute cowboys! Beware! Perfectly fine boiler that just needed a simple clean up of the condensation trap was written off by the “engineer” 5 mins after arrival. Suggested repair quote £2500 boiler replacement! ABS Handsworth engineer fixed the fault 2 hours later for mere £45.00!

Excellent service from Dan the engineer who arrived promptly and carried out the repair efficiently and effectively. He was very methodical and very polite. 2nd City were recommended to us and I would have no hesitation in recommending this company to others. We are really pleased.

Just like to say thanks to mark for keeping me informed all through the process happy guy would definitely use again but hope my new boiler last for years to come, look forward to seeing mark again next year as he through me a free service in with the deal top man great work.

I would highly recommend this company, my boiler broke a few weeks ago & a friend gave me their contact number, they came out within a few hours & told me the boiler needed some parts, they fixed my boiler the same day, they did a great job & the engineers were very pleasant.

Dan came to have a look at the bathroom yesterday and was able to come round the next day to install a new bath and screen. Dan did such an amazing job and was professional all day. I couldn't be more grateful for such a speedy but thorough service. Many thanks!

Absolutely brilliant! Adam and Mitchell replaced our old boiler with a new combi boiler and removed existing water tanks. They were superb. Polite, courteous, professional and extremely hard working. We could be happier with the service. Thank you!

We hired 2nd City Gas when our shower stopped working. Mitchell was sent out very quickly and when he arrived was very professional and respectful. For the quality of the service, we paid a very reasonable price. Would 100% recommend.

Had a terrible leak from under my sink, had Mitchell out within half an hour on a Saturday no less, he sorted the leak sharpish and even helped clean up the water that had leaked across the kitchen, would recommend without a doubt.

Very quick to respond to a call out (the other 10 or so I called for quotes couldn't do anything for 2+ weeks!), completed the job bang on time and tidily, without being expensive. Very neat with pipe work too. Impressed

I had a new heating system installed by them a couple of years ago. The thermostat has developed a fault and a contacted them for a repair. It took several weeks for it to be rectified but it was eventually done.

Massive rip off! I talked to my friends and they said at most the job should have been £80 or £90. Instead got charged £170. Alas I am young. But I won't be making the same mistake again - and neither should you.

Honest, quick and professional service from James on external piping issues - also provided advice on looking to mitigate any future problems. Great service throughout from initial phone call to job completion.

Would like to thank Second city gas and plumbing for helping out my mother the bank holiday weekend . Nice and friendly service . And the price was good too . Thanks again guys . Would highly recommend!

Had 2ndcity plumbers in today to repair my boiler could not recommend enough. here when they said they would be and fixed it before my kids got back from school excellent service would highly recommend

New boiler installed and radiators sorted.. Professional service from initial site visit and costing by James to installation by Adam Y helped by Mitchell. Tidied up and very pleasant. Will use again.

2nd City G&P were great, they came out quick to repair a leak for an affordable price. Adam and Mitchell were brilliant in sorting out the leak immediately. Defo would recommend using this company.

Sean came out extremely quickly to fix our shop toilet that was blocked and leaking. Really professional and cleaned any mess. Really pleased with his service will be using them again. Thankyou

2nd City Gas has came out on a Saturday as my boiler stopped working. They quickly got it back up and running. Very happy with the service and I would recommend them to anyone. Thanks Jake!

Cannot recommend this company more highly after they installed a new gas boiler for us. They were prompt, reliable, professional and they worked efficiently and tidily. Great service.

Used 2nd city to replace a bedroom radiator very pleased with the service provided found the company to be very prompt professional and efficient would highly recommend to others.

Had a new bathroom supplied and fitted. Job done was excellent. Very professional. The fitter Dan did a fantastic job. I would have no hesitation in recommending this company.

Replaced a conventional boiler and cylinder with a new Worcester combi boiler. Neat work, very tidy and friendly engineers. Dan did a very good job. Would definitely recommend

Called these guys out because my boiler broke down they were here within hour,fixed the problem and was a reasonable price,very friendly and would definitely recommend them.

Had these out as I had a fault on my boiler. They were very efficent and proffessional at a very good price!! Will defianlty be using them again and would 100% reccommend!!

I had a new shower and radiator fitted within 3 days of them coming out to quote. The staff wore masks and left my house tidy. Overall I'm really pleased with the service.

Had water leaking through ceiling called 2nd city and they had an engineer to my property within the hour and sorted the leak, very reasonably priced too.Highly recommend

Had a plumber arrive within a few hours, on a Saturday. Friendly, straight-forward service. We are returning customers, and will continue to use. Highly recommended.

Mitchell came to service my boiler today, was very professional and respectful and got the heating working again very quickly. Would highly recommended this company!

The agent, Dan, was courteous, professional and knowledgeable. He explained the problem clearly and suggested further work to keep the boiler in service, if needed.

Fast response, investigated and found the problem straight away after another plumber company got it completely wrong. Great service highly recommend these guys.

Very efficient and responsive. Sean is a very friendly person and professional. He knew exactly what to do and solved the problem quickly and professionally.

Sean and Titch from 2nd City are a fantastic team. Polite, courteous and professional at all times. Came out very quickly to solve an outside drainage leak.

We always have 2nd City back for our ch boiler service. They installed the boiler as well. Use this great local asset to for all plumbing and heating needs.

Very helpful and professional service from the first phone call to the engineers arrival, Mitchell was very helpful and quickly diagnosed the problem.

Responded quickly and efficiently. It wasn't an easy job but that didn't deter them. I'm delighted with the result and will certainly use them again.

amazing service. Thanks to Mark and his team for fixing the radiator - the noise was horrendous All working well , thanks to Adam - great engineer

Very helpful and responsive, came out within 24 hours and fixed the issue. Polite and friendly engineer, very professional. Highly recommended.

Adam and Mitchell spent 4 days installing our combi boiler and central heating and their work was excellent. Really pleasant and hard working.

I had 2nd city out to fit two new radiators. They were very neat and worked fast at a reasonable price. I would 100% recommend this company.

Like to thank 2nd City for a great service ! Arrived 20 mins after call even in the early hours !! Engineer was so helpful , Thankyou !

Shaun from 2nd City is a fantastic asset to the team. Polite, courteous and professional at all times. Thank you Shaun. - Jukeboxers

rare to find such a great company that does what they say they will for the price quoted could not recommend them enough 5stars

Thanks for coming and sorting my boiler last night . Would definitely recommend this company . Fair price and good service

Professional and quick More than happy with the standard of work done Installed a Sure Stop and resealed leaking shower.

Job completed less than an hour after phone call made. (External drain blockage) Excellent service at a reasonable price

Friendly helpful Michell and Dan did a good clean professional job thank you would highly recommend j t Wilson Northfied

Excellent service with rather a difficult water closet repair. I have no hesitation in recommending this company.

Adam & Jordan were very friendly, efficient and did a great job- excellent company would highly recommend! Thanks

Excellent service.Fixed leak in bathroom and secured bath panel. Very professional plumbers . Thanks.

Very professional young lads, quick and efficiently came in to repair our leak. Well worth the money

very happy with the bathroom I had fitted. The work was done to a very high standard. thanks again

Absolutely Amazing, this bloke saved my ass at the last min. Will use again. Highly Recommended.

Thank you for a great service . I had a fast respond, fast quote and very professional service.

Great service phoned at 8:30 last night with water coming though ceiling James was there in 1

thank you for sorting bad leak out so quick , great service and price thank you Mark.

Matt came out to a blocked drain and got it all sorted for me one happy chappy again

I would recommend 2nd city to anyone excellent service and quality workmanship

Fantastic service James was a really friendly chap ,very professional Thanks

Nathan did a great job on my cracked pipe which was in an awkward place

very reliable and trustworthy company would highly recommend x Mrs B

Professional and friendly. Great job Done! Highly recommend

Professional. Practiced social distancing. Well recommended

Great service, reasonably priced. Highly recommend …

Nice, friendly and trustworthy Plumber, thank you James!

Work was done quickly efficiently and the price was good