I joined this gym in January and yesterday on 6/03/2018 l had again the "plesure" to interact with the manager that AGAIN was very rude and beyond of any profesional attitude. I have choosed the £15.00 one due my late scheduale,but because my rota changed, I'm running to be in time before 4:30. I succeed to arrive at 4:31 and of course l approched the desk. Was the manager with one of the personal talking, ignoring me for 10 minutes standing right in front of them. I explained that was about a minute and he said that l can't enter because in 30 min l had to leave the gym. I said that for this month maybe l can get the refund because l cant use it. The Manager said that is impossible,l should canceled 30 days prior. Was 5 pm and me already fuming. I asked him to charge me for the full amount and to cancel my memberships because l wont come back to use this gym.He said to come back after 15/03 to remind him. Was one minute and the attitude that he was giving to me l couldn't find it professional. When l joined,the trainer who did my pass said that before 5pm l can enter and nobody will send me away. I felt humiliated. Not polite,not helpful,not professional. If he was the manager,maybe he could place a sign visible in this "luxurious" gym if the rules are so strict. I wont recomand to anybody this gym. Poor service,unprofessional management, not the best in town defenetly.

b-active is a really well-equip gym for anything you're hoping to do whether it's circuits, weight-training, cardio or calisthenics. The gym is really good value for money, it has a friendly atmosphere and you can get free PT sessions - my PT is Jamal and he's awesome and really motivates me to go to the gym outside our PT sessions, which really push me! Couldn't recommend this place enough!

my husband goes to this gym as he suffers from ptsd and sever personality problems .the staff are spot on the lady with the ginger hair is realy nice to him shes a credit to the gym . and so are the members its a great place the guy with the beard behind the counter dont ever smile though and always looks on another planet .

This is a nice, quiet gym (at the times that I attend). The personal trainers are all really nice people and offer help and advice whenever it is needed. There is plenty of equipment for whatever workout you're doing with the added benefit of a sauna and sun-beds. I highly recommend this gym.

Erdington site is a huge modern gym for the tech savvy or fitness wannabe. Full of the latest cutting edge equipment, including interactive to Facebook, Twitter and You Tube. CCTV parking on site, individual modern shower/changing suites. Raises the bar for gyms in the Midlands !!!!!

The most affordable gym in the area, especially for everything included in your membership. You get a free induction, which I assumed would just be a quick show around of the equipment but I was shown how to use every single machine, how to

Recently joined as advice from my physiotherapist very welcoming and friendly place the staff are professional and very helpful. The gym and other areas are brilliant lots of different equipment for every type of body and age. My first time

I have been going to the gym for a year and it’s a brilliant little gym with one of the most friendliest staff ever. Everyone is so helpful. It’s quite well equip for the size of the gym and the price is great too. It’s not a 24 hour gym.

It's clean, covid19 put in place, sanitiser and wipes all round the place, no trouble, people are polite, and the staff there can't be faulted, all staff to what I've seen so far are happy, helpful and polite.

Great gym for people who just want to work out and are not worried about preening. No judging from other members and plenty of equipment even with the new separations required between the equipment.

I've been a member here for a few years now. It's good value for money with plenty of equipment. It's basic but has what you need from a gym. The staff are friendly and always happy to help.

Excellent gym been a member for over 8 years. Very nice to train in as people mind their own business so you can get on with your own workout comfortably. Staff have always been amazing.

Fantastic gym, very well planned out especially during this Covid 19 pandemic. Plenty of sanitisation stations around aswell as staff cleaning down the machines on a regular basis

I found the gym at the meadway has everything i need, plenty of equipment,never have to wait.Staff are very helpful and always friendly.I also found the people there are friendly.

What a lovely friendly Gym, you are treated as an individual and are very well looked after, unlike GnA Fitness where nobody cares, and you arw spoken to like dirt.

My first day at b active kitts green was very good I had an induction with John he was so helpfull. I love it iam going everday. Good staff aswel very friendly

Grate atmosphere amazing staff there one lad who works there has so much energie you cannot help bit to enjoy your training session highly recommend

Arrived at 7 this morning when it's supposed to be open... gave up at 7.45 as staff obviously still in bed.... not for the first time either...

Been using the gym now for 13 years. It's got great staff and always kept clean. Good washing facilities too. Great place to work out!

Great gym clean tidy and freindly helpful staff. Who as personal trainers know what they are talking about. Price is great too

Working in the area for a few days the guy on phone was extremely helpful gave me a 3 day pass which is going the extra mile

This gym got sooo much better recently. More space with new flooring. New machines and a lot more free weights than before.

Lovely people at the front desk really friendly. The people who train there are all really helpful and friendly aswell..

Great gym all the equipment you need friendly helpful staff and a great price, what more can you ask, worth every star.

good value for money and equipment is good. The opening times are great as working shifts means it is accessible to all

Good gym quite basic but I can generally get on all the equipment I want to use .staff are friendly and helpful.

Friendly helpful staff..reasonable rates for off peak. Don't feel out of place for the not so fit older people.

Physio ( Dan ) amazing guy and very professional. Helped me cure the ache witb a good few useful exercises.

Super facilities and value for money. I particularly enjoyed working with a knowledgeable personal trainer.

Never open on time it's now 720 and no sign of life it should open at 7 still waiting with 4 others at 745

Absolutely shocking, if u need 2 go upstairs 2 the physio....almost 3 flights of stairs...terrible design

A reasonably priced, & well equipped gym. If you're looking for a gym to join it's well worth a visit.

Great trainers, their support is included in the monthly price, so no additional fees for sessions

Plenty of equipment as you would expect and the staff there are very friendly and helpful

staff friendly and approachable, always ready to help and advice on all things fitness

Good gym, you can do what you need to get done. Also others always happy to help too

Been here a couple times now and its very nice. People are friendly here.

Been member on and off for years friendly atmosphere and is always clean

Great atmosphere, good selection of equipment and friendly team.

Very nice with a big variety of training equipment and weights

Good value for money just what I need just where I need it

Well equipped, kind staff, not too many members at a time

Great place,clean,staff very helpful,very welcoming.

Friendly staff but sauna isnt working at the moment

Friendly staff, responsibly priced, equipped well

Amazing gym everything you need plus good price

Great gym great trainers always willing to help

The best gym to go to and everyone is freindly

Decent gym, good staff good value for money

An excellent gym! Something for everyone!

Brilliant and always happy to help staff

Great equipment staff and atmosphere

Gr8 gym, friendly staff...

Friendly helpful staff

Nice and clean gym

Professional staff

Good for family

Great the gym!!

Friendly staff

Perfectly!

Great gym

V good

Nice