I had a disappointing experience at the bank when using their ATM. After the machine took my debit card, I went inside to seek help. Unfortunately, the associate I spoke with was unhelpful and rude. They informed me that they were aware of the ATM issues, but couldn't assist me with retrieving my card or issuing a replacement. Instead, I was told to contact customer service on my own. I was frustrated that the associate didn't make any effort to assist me or offer a solution to my problem. Overall, this poor customer service experience has left me hesitant to return to the bank.

They were nice ,one of Ladies over there helped me opening an account it took a little bit longer that day but they explained me why ? Second thing for the person who says that they don't speak English anyway if that you look like you don't speak English before you make a judgment on people's profile some of them are bilingual and trilingual and for the people I know in that branch most of them are bilingual, so that's impossible that they weren't speaking in English in a branch in the US .

I’m mixed about this review. Veronica was absolutely wonderful to work with (5 stars to her). The other staff don’t seem to mind making you wait an hour while they make personal phone calls and text from their desks. When I set up my account online, they seemed dumbfounded that I wouldn’t open it in a branch. It took an hour (my entire lunch break) to simply get a direct deposit form my first visit. Once again, Veronica is wonderful... the rest need to step it up.

I want to say thanks to Neven Dawd & Esmeralda Aka (Esme) who was a sub for the day as a manager I got here to cash a check & I left without worries cause they helped me with the increasing my credit money & ordered for me a new card for my checking & as for my business they also got me a new credit business they set up online for the business too the process was smooth I can’t express how happy I was when I left the bank so thanks ladies ☺️

I must not be speaking loud enough when I tell them "No, I don't want to open a checking account." I'm simply cashing hand written checks here until my direct deposit with my own bank is set up. I can only cash them here as they're bank of America checks. When I say no, they still persist. Every single time. Subhanallah I didn't know it was possible to be this stubborn. Let's not get started on the lines and how badly understaffed they are.

I hate this bank soooooooo much. I only come here because it is close to my house. I come one day they have no temporary cards. I come the next day and have to wait over an hour. Everytime I come here there's no one here and the people that are supposed to be working are just walking around. This made me so late for work I wish they used a brand new staff for this location. Except for the girl in the first cubicle. This

Worst branch ever. I finally get to the drive up window and send a ck for deposit. The teller ask if I want cash back, which I noted on the deposit slip, then tells me it will be a 10-15 minute wait because they have a line inside. Something like this happens every visit. Not sure if I'm more upset about being told 10-15 min or the fact that I can't give them 0 stars. Worst branch ever. Never coming back.

Call it the graveyard of banking. One guy works, the rest walk around. The worst of them is the manager, he leads the walking marches, good at it. Around 10 of them and four of us...waiting game. The one working gentleman is very nice though. 05.18.19... I wish I could give five separate stars to the two young ladies making the difference here. I can still see some of the marching bands here

Subpar service. The body language from other three people in the background was distant and closed. The one teller working was doing her best in handling the long line on her own. The other 3 people in the background were just doing busy work. Like gathering trash and stacking items neatly back in place. Just to make eye contact with everyone in line briefly and then look away.

Terrible Bank, they have one teller working "Neven" slow as sh**t, 3 personal bankers texting doing nothing and they had to pull one of the tellers to lobby lead where instead she could of helped the line which was over 20 people and let those idiots that are texting maybe greeting and exploring if they could help anyone else in the line. No leadership what so ever!

I went to the bank to open an account, there I met with Ramy Farag. He made the process sooo easy, timeless and effortless. Guys anytime your visiting here ask for Ramy Farag! You wont regret it. Thanks again Ramy and for providing me with all the recommendations in helping me to make the best decision. BEST IN THE GAME!

Ramy farag helped me open a credit card today I came in to withdraw money and he told me a lot about credit and I decided to open one because he offered and I thought that was very nice and he also explained it very well. Learned a lot from him helping me today and very satisfied by his work today. Thank you Ramy. :)

Worst branch of Bank of America ever employees speak Arabic to each other and then when it come to the customers they don't solved the problem... I went there because there was a hold on my card and they didn't recognize it. Then she ordered a new card for me and now I have the same problem with the new debit card

Staff was super nice and helpful when I first came in, I asked a couple of questions and I immediately received help for applying for a credit card. Ramy Farag was super nice and helped me with my many questions I had and I left satisfied with what I needed help with, he is very Patient and friendly! Thanks!

From all the branches of Bank of America I have been to, Ramy Fang customer service has been the best.. This man builds a relationship with his customers and ensure that they fully understand everything before going forward. I would recommend him to anyone, I am pretty sure they won’t regret it..

I was at Bank of America today to do saving account. Then I mat mr Ramy Farag at the bank and he was helping me. I would like to say thanks to him because he was helpful to me also I would like to recommend all my friends to him because he was so nice talking and helping me up.

This branch has some very polite and professional individuals working here. They do a great job helping their customers. I noticed them going the extra mile to help, even when they technically didn't need to. They are thorough and ensure things are done correctly. Thank you!

Rant Farag did a great job in explaining the importance of having a bank account and the difference between accounts and investments in myself as a young entrepreneur he is fantastic and has open my eyes to a new journey in saving and investing thank you Bank of America.

This has to be the the worst Bank of America long lines no staff the staff they have have are rude and don't want to help u very unprofessional under trained poor management it's in a bad area I would not recommend Bank of America to anyone go elsewhere.

Today I went to the bank and Ramy was an absolutely amazing help. I was getting my first credit card, and he was extremely helpful with advice and trying to teach me how to use a credit card correctly. He was patient and a nice experience for a newbie.

From out of town. Went here for a deposit verification form. When I walked in, I was immediately greeted by a representative who was very kind. I spent less than five minutes in the bank. If I lived in Nashville, this would be my preferred bank.

Fantastic customer service. Have been to this location twice and the staff is very friendly and helpful. Sherrie the manager is great and was extremely friendly even at the very end of the day. I give my thanks to Neven Dawd Great experience

It’s was a lovely day when I follow a friend to BOA plus park to change a check and there was this gentle man by the name of Ramy Farag who ask mi if am ok and I said no and he ask what’s your problem and I stated I want to open a bank

RAMY FARAG helped extremely well and detailed, highlighting every part of process necessary to my knowledge. I was nervous walking in because I’m kinda young and new to financial but this man is great at his job. Go see him at all costs

Hello good day am so super excited about my banker Neven Dawd she is the best and an super amazing woman her professionalism is so amazing she take me trough my account with the app and everything she is patient and kind I love her

Ramy Farag, very friendly and helpful! He knows how to deal with new customer. Because of him I enjoy Bank of America. He knows his job very well and do it to the best of his ability!!! Thumbs up. Great job mr Ramy Farag …

Amazing experience ever in this branch. the most efficient and helpful employees i have ever met, starting from the greeting by the door till the personal banker behind the desk. Thank you all for taking care of your customer

Understaffed and rude. Clearly the staff are not happy with the leadership. None have the courtesy to acknowledge your presence or apologize for the delay. The only location that's like this. The others are outstanding!

Neven Dawod, thank you so much for being so helpful, professional, friendly & kind all the time. Since my very first visit to the branch till today, I always got the best service & finalized what I came for in no time.

I came at 3:30 and right now its 3:45 and there are 6 waiting on the line because their good management realized that one teller is enough to give a good service at this time , very bad service and very bad management

Slow, slow, take for ever to get to a person, then when you do, they don't know what they're talking about, they got about 3 guys walking around in suits and ties not doing sh**t. They don't know what's going on.

I enjoyed my visit at Bank of America neven Dawd helped me a lot she was sweet and kind she helped me apply for a credit card n I got approved GO TO THIS LOCATION AND TALK TO HER TODAY YOU WONT BE DISAPPOINTED

This bank is always closing without notice or posting it online or explaining why. Save your time. Go to the one on Thompson lane. Apparently they don’t know customer support or how to hero a guiding open

Un professional. I was talking to the lady at the front desk and I didn’t fished my question she left me without saying any anything. I told her I didn’t finish talking to you she didn’t even apologise.

This is one of the worst Bank of America branch.the whole staf needs better customer service training.the only thing I give them one star b/c their is nothing less to describe how the branch is horable

The lady serving at window 2 by July 25/18 was serving in a bad manner she doesn’t have any smile face and when the paper money smells she had extremely bad face. Anyways her customer service was zero

Very pleasant staff . Ramy Farag in particular was great. He took time to educate me on the various options. He was informative, professional and efficient. He made the process very easy and quick !

Horrible Bank. The staff don't care about the customer service. The line was long, and it was in busy hour, they have only 1 clerk working on the window!!! The rest of the staff just walking around,

The wait for notarizing which just takes a signature was hour & half! Ridiculous plus they allowed other people that came after me to be taken care of first. Never will I come back to this bank

Neven Dawd was very helpful and she has amazing customer service. Greeted me as soon as I came through the door. I love the positive change that they're making. I would highly recommend.

Had the best service with a Neven Dawd. She was very friendly and go the task done in a timely manner. Thank you so much for your help Neven and look forward to working with you soon.

I don't even care about the wait its the disrespectful employees that irk my soul . had to go to a 40 min location just so I could avoid them. Closing my account I don't need the bs.

Ramy was an excelent banker helping me Open a new account for the first time, also he gave me a lot of information about the account and stuffs so I recomenend go with him for sure

less than one star.. staff always rude like they dont care about customers, always an inconvenient there, line inside always and no tellers.. close that location or make it work.

10/10 Recommend Ramy Farag. He was very informative and helpful during my visit. I learned so much about my account that I didn't know out of 6 years being with Bank of America.

I see why the rating is 1.7 well here 1 star for sure was in there 30m min just to deposit landlord bill the only reason I waiting it was more than 7 people I saw working “ smh

JC and Anangela are top notch, perfect customer service! I don’t think I’ve ever had such a great experience anywhere! Thank you both so much for being as great as you are. :)

One of the worst bank locations wait wise that I've ever been to, the employees know they get flooded so easily and show zero to little urgency to helping you faster.

this is the worst Bank of America! They are not helpful at all, slow and very rude! do not go here! Do your business somewhere else cause these people are the worst.

Ramy is really good person. He helped me with opening my bank account and answered all of my questions, I really appreciate such staff member. Excellent service

This place cannot be called business. It feels like an emergency room where people go and sit for hours. I would recommend Bank of America to hire new staff.

Mr.Ramy Farag was very helpful an giving me information about starting credit an how to manage money I really appreciate his kindness ❤ thank you so much.

10 people waiting in the line and just one woman helping them the others just standing and looking do nooot come to this bank it's just waste of timeeeeee

Ramy Farag was the best he ensures we got all information we need he was very fast with opening the account very pleasant guy thank you so very much Ramy

They are the worst bank ever after waiting 30 min to see someone in customer and to have my statement printed out they told me they have no ink to print!

Niven Dawd was very helped me me with refinancrment of my car. She was very profesional and very helpfull throughout the process. Thanks BOA for her !!!

They very helpful I’ve managed to fully move my accounts there “checking + savings + credit” within minutes Thanks to Neven Dawd, Best customer service

I went to Bank of America today and Neven Dawd was so helpful. She greeted me with a beautiful smile and was a big help she was so kind and helpful.

Terrible!! Don't expect less than a 45 minute wait for a basic teller transaction. Not sure if they're just grossly understaffed or just don't care.

Ramy was so professional with his expertise he explained what I needed to know about what I came for so the great customer quality I would say.

Ramy farag he is the best he really did help me out alot bank of America you guys should be lucky to have this gentleman who works for yall.

Everytime I go in here it's one teller, the rest of the staff are just walking around, I spend way too much time than I should in this bank.

I went to Bank Of America Plus Park and met with Neven Dawd and she was very nice and helpful and helped me figure out the problem I had !

The customer service here is very bad. The people who work don't serve one person at time, you will spend 3 to 2 hours to get served here

Never dawod is awesome she helped me with all my business and personal accounts, Bank of america should be proud to have her …

Neven dawd always helps.. really nice and helped me to open my account and get credit card and answer all my questions.. thanks so much

i wonder why is this bank still open bank Or why they don’t hire staff knows how help customer They need to hire real manager and staff

40 minute wait just to make a deposit. One teller. No one at the Drive Thru window. Approximately 11 people in line. Business Banking??

Neven Dawd she is so nice i wa so lucky to meet her at the bank of america plus park when i was opening my saving account She help me

Ramy Farag was an awesome clerk. He helped me to his best ability and it showed. I’m greatful for his efforts and outstanding service.

I was here banking issues on 11-29-21 And I talk to a guy name Ramy Farag he was very helpful and he went to solve my issues very well

Ramy was great. He helped open an account today in a timely manner and answered all my questions. He was friendly and knowledgeable

Really good customer service, and the personal is really good, Ms.Cinthia is a really kind and professional, I recommend this place

Neven Dawd makes the interaction feels very comfortable, I felt at home as if I knew her for years. I would highly recommend her.

ramy farag really excellent at what he does ! Helped me with everything with good communication and everything else efficient

Worst and slowest bank I ever seen, always 1 cashier and 10 customers waiting while 5 employees are chatting at the corner

Very pleasant staff, efficient, helpful Ms. Neven is always willing to assist and guide me on what to do financially.

I like work of Ramy Farag because he serviced us with my friend in higher level. He is friendly, open-minded person.

Its 1208 pm at this moment and they said they open at 1200 but no one opening the door Customer service such in here

Opened 10 minutes late! Not acceptable. Watch them close the doors dead on the second when it's closing time though!

I had a wonderful experience! Ramy Farag was awesome to work with and thorough! Gave me all the information I need!

Ramy provide me professional and great service and he was helpful and knowledgeable I will recommend to everybody:

They need to hire people. Only one guy trying to help everybody. If you are in a hurry this place is not an ideal.

Worst bank ever!! Waiting time is forever! They are always short of staff. They definely need to hire more people.

The staff don't care unless you speak their language! If your a different race or language they are very rude!

Neven Dawd Is my banker and and I always get the help I need with any problem I have I am grateful for her.

Ramy was very great and knowledgeable with assisting my banking needs, his customer service is excellent

Worst Bank of America. Waited almost an hour for a simple teller transaction. On more than one occasion

@Neven Dawd It was nice meeting her. She answered my all questions and query. It was nice meeting her.

I must say Neven Dawd is the best as it relates to customer service she is extremely awesome. Thank u

Rude people. They do not understand plain English nor speak it. Tried to charge me 108$ for no reason

What unprofessional place no body speak English they not even try to help customers. Bad management

Ramy farag is a good helper at any branch that he goes to, I recommend him as a very good banker!

Ramy Farag he is wonderful manager he support a lot thank you so much for good customer service

Army Farag help set everything up for me and he was great 10 out of 10 would recommend this guy

I had the best service through Bank of America branch plus park and Mr Rami Farag was the best.

Very good people at this branch the staff are willing to go above and beyond for the customers

Very good service and NEVEN DAWD help me alot keep up with the great service …

Ramy is a good agent who deals with the task at hand with the highest level of efficiency.

Ramy Farag is awesome. This is the best experience I’ve ever had in a bank in all my life