This place has got to have some of the most rudest employees possible. Absolutely horrendous! Retail workers are more pleasant than these people I mean it’s ridiculous. No hello, goodbye. The guy working in front looked like he despised his job and did not smile not even once. I came in to exchange currency and he didn’t even listen to what I wanted and assumed I wanted cash in dollars. Unfortunately I will have to go back to receive my actual currency but never will I come back to this place of a bank. The manager didn’t even acknowledge me when I was speaking with her.

The staff at this bank has to be the rudest Bank staff I've ever seen. They have no reason to have attitudes. All people are trying to do is get their money situated, and get out and they're smart comments and eye rolling makes it a terrible customer service experience. It's one of the reasons why I will never bank with Bank of america. I will say there is one young lady there with a bun that sits at the business tell her booth and she actually has a smile on her face most of the time. And tries to be courteous. But she notices her co-workers attitudes as well.

Jane from Tennessee from the credit card processing department was so helpful!!! No one else was willing to help me!!! Thank you so much for making my day!! A company I purchased through, went out of business and denied money back, or to ship paid for merchandise and my online only let me file a couple disputes and said I must call. Everyone else told me I had to do it online. Jane took the time to help me, even though it is a repetitive annoying process!!! Amazing employee!!!

If you're seeking to get robbed this is the place. Aside from the fact that the teller publicly announced a customer's bank account amount, she also made it clear to state the amount he was receiving. Some people are not competent enough to understand saftey. This is not the place to do business at. I truly hope that both customers that were there during my small visit are ok and safe. I can't imagine why a teller would do that and I hope it doesn't continue.

When I had an issue with my escro account on my mortage, and needed face to face attention, I went to my ( this ) branch. Even though they don't handle mortages at all, a lady bank manager took a great deal of her time, over several weeks, to get it taken care of. It was a most urgent situation and I simply cannot thank her enough. On a different note, the tellers need a bit more customer service training.

No one answers the phone in the location...they are RUDE. Kia the teller, if that is even her real name is one of the RUDEST. We have been banking with BOA of decades and have never been treated this way. Came to another location and they are appalled and apologizing for this branch. Don't waste your time coming and if you and the displeasure of meeting her, I would just leave. Disgusted

Stood in line over an hour while there were 5 other employees besides the one teller no one offered to help clear the line. I am still here at 4:38 and Alysha the ONLY TELLER is so sweet and professional. Seems like this is a frequent problem here. Alysha asked for help and the lady said she had to count down her drawer with 10 people still waiting

I went to Bank of America to do a new account with them, and I met mr. Ramy Farag he is a relationship banker. He was helping me to do the account he was so kind and friendly, I would like to thank him for all the help he did for me. Also I would like to recommend all my friends to go to him because he is so nice talking and helping people

Worst BofA !!! It takes me 45+ to deposit. Long lines, incompetent management, employees are walking around and not helping at all. One teller. ONE teller!!! This is always the case. Tell me we’re short staffed or something. I had to ask why. Unsatisfactory. BofA you have failed your client!!! I would give negative stars but I can’t.

Mr.Ramy Farag is such a very helpful, hard-working and welcoming person. I would go ask for him by name. He’s so motivated, loyal and sincere to his job. I would recommend Bank Of America to my friends just because of a person like him. I really appreciated treating with Bank of America.

I scheduled an appointment for 10am and I was skipped twice from those who arrived after me. Very frustrating and I also recieved a call to make sure I was coming before hand and so that I didn't have to wait in line, well......I waited 30 mins before being seen.

Ramy farag was one of the most helpful agent I ever met at BOF. He’s very knowledgeable and knows a lot about credit card and can make your life easy I definitely recommend him if you are interested in getting a credit card. Or have other banking questions.

Employees at Bank of America Branch 2669 Murfreesboro Rd in NASHVILLE are very rude including management. No consideration for anyone's time. I truly believe they take pride in making things difficult for particular individuals that try to bank there.

I came on a Friday afternoon and the place was packed. There were employees everywhere, but only one working the teller. Everyone in line was obviously growing frustrated and the employees just kept walking around not doing anything. Very annoying.

I went to this BOA branch located at the corner of Murfreesboro road and Bell rd to cash an insurance check. They consumed 20 mins just to tell me they wouldn't cash it. The lady that I dealt with had a tattoo on the left of her neck and

Last month I sent an employee to the bank with a mix of checks and cash for deposit and the bank refused to take the deposit because it was on a hand written deposit receipt from the lobby. This month, after purchasing more pre-printed

Terrible customer service! The guy behind the counter was rude, yawning, didn't speak or ask me what I need on today. Then once I told him the amount for my withdrawal he didn't ask how I wanted the money until after he took out the

Thank you for extending your hours. You realized your customers(me)and I'm sure others... sometimes could not make it in before closing. You could use a few more tellers to reduce frustrated folks in line.

Seriously they have 4 windows and yet have 1 person working?!!! Yet have they have all their cubicles full for credits and loans? Makes no sense. Will be switching.. for any simple task it takes 30 mins.

Very bad customer service . Waiting too long without any reasonable reasons. I have a very bad experience there so I changed to another bank . If you need to do something there it will take forever.

Ramy farag, made the process of opening an account so easy, I’m thankful for his jovial interaction but also his professionalism and knowledge. Bank of America has a client for life, thank you ramy!

Would give a zero if I could. Not but 1 teller working and they are on break. This is unacceptable there is 10 of us waiting in the lounge to make payments, deposits, or withdrawals money.

Ramy Farag was great help. I needed to open a bank account and he was able to get that sorted for me right away. Even helped me with my online banking. Great experience

Always a long line. They no longer have a business counter so it makes me take my business deposits to another Branch. They never EVER answer their phones either

Horrible customer service. They need more employees and training. Be prepared to wait. It’s probably easier and more time efficient to drive to another Branch.

Nermeen Rofaeil she is the relationship manager ,she knows how to deal with clients I don't know why she isn't the manager there. Appreciate your help nermeen

Whoever the African American girl is that's harassing customers as they come in is ridiculous she needs to be fired get out my business

I came to this center many times but today I met Ramy Farah and he was able to help me completely with all my needs , thanks Ramy

The drive through is never open when I come to thi ls location. A VERY busy location. Always sooo many people in line inside.

The workers have No respect at all been there 3 times long lines and disrespectful workers each time I was there