Worst bank ever when it comes to efficiency. Any time of day the bank only has two bankers. There is currently three other workers just sitting at a desk, DOING NOTHING BUT STARING INTO SPACE. How can a company not cross train its employees with this much business coming through on a daily business!

Have been here 5 times. Every time is VERY slow. Always only 2 people at registers and like 4 useless employees wandering around asking people things instead of processing anything. Also, everything is Spanish. 75% of the signs are Spanish and everyone is speaking Spanish. Worst branch ever

Here I am at this Bank of America on Charleston and Decatur I count 20 people in line with line outside 2 TELLERSS I Started blowing up because I think it’s bull $ and the security guard asked me to leave once I started taking pictures of you guys sorry service OK I’m gone as a customer!

I came in to this bank i had several documents and when i first came in to the bank he asked me for my two forms of i.d i gave .then they was very rude the teller said she cant open my account because i had no proof of residency. Horrible service dont go to this Bank!!!!!!

The worst bank I have ever been to. Very inconsistent with their policies. Very inconvenient with a shortage of staff working behind the counter. Wait time in line is about 30 minutes. In need of better management, customer service skills and customer experience.

This is absurd! There is 8 windows and only ONE TELLER! ATTN Management: you guys see all these horrible reviews, if I was running this place I'd do everything to change this situation! Give your best to customers please. Do something about this

I watched teller Josh Malanca speak down to customer in a very nasty tone. He was very fortunate that he didn't have to assist me because I would have made his day worse then What he was doing for everyone he helped. it is very difficult to

Been to this location a few times only because its the closest to my house. Its always over crowded and understaffed. The service is slow and not friendly. The priority is never getting customers in and out quickly and efficiently... I will

If I can give ZERO stars I would. I waited in line for almost 30 minutes just to be told what I need to do I have to wait to see a customer service representative. Then when I go to check into the waiting area to be seen, the lady gives me

I wish I could leave 0 stars. They don't smile. They barely help. The wait is over 40 minutes for simple transactions. Once the line hits 8 or 9 people they reluctantly open another window. Just shut this bank down if this is the best you

Stay away from this place, I repeat do not open a account of do direct deposit with them, it's a total scam and there customer service is worse then anything I've ever seen. I hope one day a some government congress member would shut down

Incompetent people and they do not answer phone on a Monday at 11am WTH. Purse was stolen and had to change license number fraud unit told me on phone I need to bring in new license and these fools would not take a copy of my new one so I

Went to the bank to resolve an urgent matter. Was treated like I wasn't even a person. Tony Madrigal (supposedly the manager) refused to help me, and also threatened to call the police on me because I didn't want to leave until I got some

I'm not the type of person to leave a bad review, but I want to save someone from going through what I had too. Opened my account a couple years ago with my father as a co-signer. He eventually completely took over the account, and became

This place discriminated big time when I and my husband can in to cash our Check, we were told that bank of America does not cash state Treasury check, and that we would have to deposit it in to a bank account. Which was fine. But then we

Banker Mario and his supervisor think they're immigration asking for a physical social security card to open a basic checking account,I didnt know that was required so all i could provide at the time was my W2 and my real ID, a MAJOR BOA

Went in to see banker 3 weeks ago, was told 30 minutes wait time. Unfortunately had no time to wait that day so they suggested making an appointment. 1st available March 29th at noon. Arrived promptly for appointment. Was told they were

Line outside the bank, waited for a little bit then found out I could go in because I had an appt. Only then, they couldn't find my appt so I mentioned that I could go get the printout of the confirmation from the car. I go do that and

This is my go-to location. I’ve never had any issues. I’m not too happy about tellers being appointment only but I get it keeps things organized and convenient if you have a scheduled time. They’re always timely and professional

Rude, combatant staff that gave zero help with any question I had. My wife was infuriated and asked how to close out our accounts which was the only time the clerk was helpful at all. Such petty customer service.

3 weeks in a row only 2 tellers. And 5 other staff members just walking around. And lines out the door. I'm going back to Wells Fargo much better service there. And they deserve negative star …

the person that Greets you when you come and the door,asked for my info 15 minutes after she asked can she help me. She was helping her Nationality that just walked n the door after me

14 people in the lobby and 1 customer service rep!!! 1 person holding a computer greeting people. Are you kidding me?? Ridiculous. This is a huge national bank . There is no

Oh good, I have a(nother) long wait ahead of me. So I can describe all the ways this bank sucks. BoA has more fees than any other bank. If you call then for help, they are

The absolute worst !!! Don not care about customers at all Always at least 10 people in line with 1 window open with 6 other people walking or sitting around

This is THE WORST bank I've ever encountered. Businesses especially should avoid this location. The staff here is incredibly rude, slow and incompetent...

Horrible bank. Has two people working the windows and line out the door.. worst bank in history why any one would bother to do business with them

Aweful! Worst B of A ever been to. Wait times are ALWAYS at least 30 minutes. NEVER use this branch. How is their bank manager still employed?

Worst branch in vegas. always one bank teller.. line for an hour most the time.. can't even exchange Canadian money to USD..smh..

I don’t need to repeat everyone else writing reviews, I’ll just add more evidence. 2 tellers. Time to take my business elsewhere.

Better service here, then MLK and Washington. Needs more training at MLK. Thank you Nery from Charleston and Decatur.

45 minutes in line - only two tellers ? Your location is busy why not have more tellers ? Needs better management.

Worse Management Ever. ASSistant Manager, Cynthia Romero should be fired for her rudeness to Business Clients.

I wish that I’d never opened an account with this bank! They never have enough tellers for businesses..

Worse than the DMV!!! Horrible customer Service - spent 27 minutes in line to make a simple check

One teller. Very busy. Super-slow service. Nationwide, this Bank is getting worse and worse.

I got random person calling from Illinois saying if I was opening a bank accounts

Terrible customer service, that's all I have to say

Loser teller has attitude like she owns the bank!

terrible service with appointments