Who knew picking up a headset would be such a wonderful, day brightening experience! I was welcomed upon entry into the store with a table of complimentary Timmy's coffee and (fresh!) timbits. A chipper and helpful associate named Kayla was manning it. She was obviously well versed on the store, and was eager to give me towards whatever section or item I might have been looking for. I had just pre-reserved an item and so she made easy and comfortable small talk while I poured a much appreciated coffee. The lines on the floor between tills and customer service for pickup were clearly laid out on the ground and labelled. It was simple to tell -even in a busy rush- where one was supposed to be. The line up areas were nicely decorated with cute fake carboard presents and visually appealing colorful 'smart' electronics that could be looked at while waiting. It was about as pleasant to stand in as a line could be. The customer service tills were fully manned and there was an associate who approached me while still in line, just so I could have my reserved item in hand and ready to go before I even got to the till. (Solid planning for good customer flow, team!) The headset was brought out quickly (like, open and close an app level of quick) and I was brought to the till where I was greeted by what I think is *the most authentically pleasant and cheery cashier I have ever met in my life*. (This is spoken as someone who won several customer service awards in the three years I worked as a cashier in retail myself!) In the holiday rush, Sylvia was just shining! She had a bright smile, positive upbeat tone, and was FAST on her till. She clearly knew the interface well, and was able to work with it speedily while maintaining happy conversation. A real joy to be around. Even her coworker commented on how working around her cheeriness made their holiday season better! I entered feeling rushed for errands and left feeling as emotionally refreshed as having been to the spa. Well done, Best Buy and team! If I could give 10 stars, I would!

This best buy is not as busy as some which is a good thing. The staff are generally speaking entry level and it is great to see best-buy hire new waves of high-school to early uni students. In relation to expertise the staff are friendly and helpful, however, google will serve you better then geek squad. Be wary of the predatorial policies for warranty which seeks to add an additional tariff. This is optional and you should decline - this dampens the otherwise decent experience shopping here. I would summarize that this best buy is good as far as the store chain goes but if you say yes to warranty and give your email address you will likely receive lots of emails and unneeded cost. I will revisit this review as it is my first two stars. This bestbuy is not as good as many others in the city like the one by heritage IKEA. I took the liberty of interview several former employees of this bestbuy who were laid off. It appears that bestbuy lays off there staff to avoid the wage increase per annum per their policy and cite layoffs as the reason for removing employees who have been there 1-2 years. This is likely why there are always new faces; while this does not always affect the customer experience it speaks to why I can find better product advise online. I would upgrade this to 3 stars if hot products were more available at this location =). Hope this helps inform your decision, generally I like bestbuy but Walmart in Westbrook will serve you better.

I belong to the Royal Bank rewards club and having a couple of million points gathering dust decided to purchase a big screen TV 75 inches. Best Buy has on their site a Samsung TV at $3187 or I can purchase gift cards from Royal with points to exchange for TV. They do not stock anything over 65 inches anymore as it takes up to much room so I was going to purchase blind without being able to compare it to other TVs or the newer 4K, The young guy serving me was "probably his first day" could not answer any questions and locked himself out of his computer twice trying to put sale together. I said I would come back later and went down to the much smaller Visions Electronics store where we were immediately met and ushered into their theater room where the 75 inch Samsung was on display and he went over the features, felt poorly as I would have rather bought from them but had Best Buy gift cards in my pocket and the salesman quoted me a purchase price of $2798 a savings of $398 over Best Buy. Went back to Best But and talked this time with a senior salesman and told him about the price difference, he thought they could match it but after talking with his manager said they could only drop their price to $3038 and that was only if I purchased their 5 year warranty for an additional $670. The story goes on from there. Purchased TV but will never go back.

Terrible customer service!! I purchase a product 4 days ago online while I was in the store by the assistance of store employee after he offers me the product and helped me to complete the order online using avion points and pay the balance at the till. I got the confirmation email and I went to pick up the product they told me they haven't received in the confirmation in their system yet and they told me to come next day. I come next day and still not showing in the system and the day after as well. I called my bank to see why is that, the bank inform me that my order has been canceled from Best Buy after 30 minutes of placing my order without letting me know!!! so disrespectful , every time I come to the store I drive around 30km and they keep telling we haven't received the confirmation yet, in fact they already canceled the ordere , what a rudeness!!! I tried to call the store but they don't have direct phone number, imagine Business Without direct phone number so customer they can't call them they , you have to call customer service and go to procedure on 24 hour to get a call back and they call without appointment, calling during my working hours I couldn't answer the phone, they don't even leave them phone number for call back

Horrible customer service… never purchasing from Best Buy again. There is no way to actually call the store itself or even talk to a representative so our issue was not resolved nor recognized by Best Buy. They make it virtually impossible for you to receive any customer service without going to the physical store itself which is very inconvenient. We were given a deal on a laptop at this location by “Scott”. The laptop was not in stock so he gave us a sales receipt to give to a different location with the laptop in stock. When we arrived, the sales receipt was not honoured and we wasted 2 trips to the store. There was no way to contact “Scott” or the store location. We were lied to and our time was wasted. However I’m glad we didn’t spend our money at Best Buy given the poor/lack of customer service. There is no way we will ever purchase anything from Best Buy until they develop better customer service. Edit: We went to a different Best Buy location, explained what happened, and we were given an even better deal than “Scott” gave us. Avoid the West Hills and Beacon Hill locations - go to the Deerfoot Meadows location.

I cannot understand this situation. I bought the refrigerator on August 30th, after making sure that it is in stock, and I was promised to receive it on September 18th. However, you guys delivered the refrigerator that I bought to a different customer and have delayed my delivery multiple times. I did not know that a company like Best Buy would think of the promises that they have made with their customers this lightly and break their promises this easily. Do I need to scream and fight with customer service like my friends who have bought this product with me to get the product that I bought? I paid more than 2000 dollars for a product and I should have to be this concerned and angry about receiving my product. Also, I think that it is very rude of you guys to send a short email about another delay, and write it as if I have no other choice but to accept this delay. I will not accept this delay, and I demand that my fridge will be sent to me on November 27th, as you guys promised last time. I do not care about your circumstances, neither do I care about how you get the product.

Full disclosure: I'm posting this review as a boxing day shopper. This is the first time I had been in this location, though absolutely not my first in a best buy, nor my first to a best buy location on boxing day. The line up was very reasonable considering the time and the temperature. I was in line for 5mins, in immediately when the store opened, and got everything I had on my list. Product selection and inventory were excellent, though some items that should not have been locked in cages were, which significantly slowed down the experience, causing me to have to check out twice. The staff were very friendly and the store layout is solid. As an added bonus, the store appears to have handed out store maps to many of those who were in line before I got there. Fantastic customer service there, and the manager should get some props for it. I've never had a store do that before. Loss of a star for the bad inventory management, but otherwise a great start to boxing day.

In general I find the staff to be under-trained and uninformed (and very hesitant) to help you make brand comparisons or lifestyle decisions for the electronics especially. Do your own research on what you need in a piece of equipment, including research on specs, warranty and memory, etc., and then use these stores to price compare. The staff barely understand the basics of what they carry and are otherwise motivated. Therefore, like other posters, if I could negatively rate a store I would. During my recent experience I went from a repeat/loyal customer due to great customer service experiences 1 to 1.5 years ago (laptop purchase) to not returning. Rude and ill informed staff. Told me to go back to a different store instead of offering price matching - which I thought was part of their program/model? Headed back to the other store to redeem, which was great, just a drive. Extremely mind boggling why they'd turn down a large purchase and repeat customer over $50.

So I was waiting in line to talk to the Geek squad about the a glass protector for my iphone xs yesterday around 3pm. I was waiting 10 mins in line to talk to the Geek squad which is fine the 2 workers where busy at the time at the desk with customers. The girl greeter took an older female customer straight to Geek squad desk to help this lady find a iphone13 case. The greeter is a small 5ft India girl with a low pony tail that went down half her black . She didn't notice I was in line waiting to be helped as well. Which is very rude customer service because I was inline for same advice for a screen protector. Then Geek squad stopped helping his current customer and helped this old lady for 5mins finding a screen proctector. Im still standing waiting in line as this other older was getting first priority for Assistance. Not impressed how your employees are for trained to assist customer service situations.

Mixed feeling about this place... problem is that they have so many young staff members. Some are very helpful and some can certainly make you feel you are not welcome in the store. I wanted to buy a TV on Black Friday, I asked for help from one of their sales associates. Just wanted him to answer few questions, and I was getting the feeling the guy just did not want to deal with me. He was impatient and replied to each question with facial impressions. Eventually, I decided to go with a certain model and his reaction was just pick it up and go to the cashier. Then he turned and walked away.... seriously!!! I was supposed to carry 55" TV box and just walk with it... seriously. I asked another sales associate who was more helpful, welcomed my questions and answered them, processed my payment and carried the box to the vehicle. In another incident, a sales associate sold me an open box item at full price.

I was VERY disappointing with customer service. I never write reviews but I am so very upset at this moment. I had called yesterday about the eclipse glasses and was told a shipment was arriving this morning. I call at 10 am, as the store opened, and was told that the glasses have not arrived yet, it would be there later in the afternoon. I called at 12 pm, same answer, then I called at 1:30 pm and was told it still wasn't on the floor yet. I finally called back at 4 pm and I was told they were sold out as of this morning!!!!! I could have been there in the morning to get the glasses, yet 4 separate times I was told something different. I am so frustrated, I feel lied to... Yes I know I am last minute but obviously the staff have no idea what is going on in the store! This is a very poor reflection of the staff's knowledge, and it makes me question whether I ever go back.

Got what I needed but couldn't get anyone to help me find the item I was after the whole time I was in the store. A group of staff was huddled behind the service counter chatting up a storm as I went to the till and not one of them raised their head as a walked by. One last note, the store had no more than 3 or 4 customers in it so that wasn't the reason for the lack of attention. Sham on you as I expect more of you and you should expect more from your staff. PS It might help if you employed some one over the age of 17 as its easier to pull men/ women with a rope than push the with one. Leadership requires intuition and time on the job to become accomplished at any task. The ultimate failure here is you senior managers allowing for this to happen in a corporation that has a significant investment in infrastructure, inventory and reputation. SHAME ON YOU!!!!!

Bought a Brother laserjet printer here yesterday as the HP display I preferred wasn't in stock. This Brother one didn't have a display model so I specifically asked does it have a usb to scan docs direct to usb vs a computer as that's a deal breaker. Yes, it has that usb the salesperson said. I bought it and drove 1.5 hours home to unpack it and find out, no it doesn't have a usb. I figured I'd better call the store to confirm I can return this the next time I'm in town as I know there are all sorts of terms and conditions on returns and timelines - but I'm 1.5 hours away and a special trip isn't happening. There is no direct number to this store, no option to connect to the store, and the call center person was no help besides to say yes I can return it. So I'm making a special trip to return this tomorrow and won't be buying a printer from you.

Any time you’d like to go back to prepandemic hours would be lovely. I’ve shown up multiple times for the store to be closed. Now I just avoid going to your store (any Best Buy) at all costs, because it throws a serious wrench into my schedule trying to accommodate your cushy bankers hours. Not to mention any time I’m there (usually for a phone question), I’m there for HOURS because either you’re understaffed or everyone has to rush in during limited hours. Edit: you keep responding that same stock thing on your reviews that mention the hours. The posted hours are not wrong, we are saying you should be open longer. Either you really believe these reviewers are complaining the hours are wrong, or you’re just so horribly out of touch with what your customers want and you are more concerned with short-term profits over everything.

Truly baffled why anyone would visit best buy for electronics. I was in a pinch for a keyboard and, instead of ordering from the usual ncix or Amazon, I decided "how bad could it be" and visited Best buy. After checking stock, I went to the store. To kick things off the floor stock didn't match the website. Inventory was strewn about everywhere with prices not seeming to match SKUs. And the whole reason to actually go here, human interaction, was unsurprisingly terrible. Tons of staff, a small army, just wandering around aimlessly doing nothing at all. A handful of confused customers not getting help. Finally when tracking someone down they are predictably clueless as this place doesn't train anyone or even attract workers who are into electronics. In the end of yourself a favour and order online or visit Memory Express.

Awful staff working in the store here. Treating customers without any respect. That incompetent woman standing outside the store doing only one thing right - driving you crazy, giving you wrong information and interrupting you every time when you starting asking a question. Hey Best Buy is that how you dealing business? I even had to tell to stop interrupting me so I can ask a question. And that "lady" told me - I am the one who interrupting her. How? I had to narrow down my questions to YES or NO, and even then she would shut up. Totally incompetent to give a customer any information. Very professional in regards to ruin your mood. And best of customer care - rude to you like your life depends on her. Done with that store for good. Don't shop there, drive to another one. Call your self the Best Buy - not even close.

I have bought several personal electronic devices from this location in the past few years, including my last two mobile phones. I have always had a fantastic experience there. The staff are so friendly and knowledgeable. I want to particularly commend Priya, who works in the mobile department. She sold me my current phone and helped me for a total of 6 hours over the course of two days. The device I had originally purchased was defective but it took us some trial and error to come to that conclusion. All the while, Priya was incredibly helpful and understanding. She and I found ourselves chatting away like old friends by the end. I am so happy with my phone and with the service I received. Seriously above and beyond. If there is an award for customer service at Best Buy, she should get it :-)

If I could rate this store negative stars I would. Bought a TV and scheduled a home delivery. Best Buy calls a few days later saying they don't have my address... even though I watched them enter it multiple times... They left a voicemail and asked me to call the store to confirm the delivery details. No big deal, right? I have tried calling at least fifteen times in the past week and NOT ONCE has anyone answered the phone. It just rings and rings. I figured I would call the Geek Squad in that store to see if they could get someone to call me back. I thought that worked as I finally reached someone. Gave the guy my information and he said the TV department manager would call me back as soon as he was done with the customer. It's been an entire day and no call back. Terrible customer service.

I dropped in to look for a universal charger for my camera. I had to look for someone to help me. I did find someone and all he could say he doesn't work in that department. I walked away to try find the right charger. Someone did show up to help. He was helpful. BUT...the other times I have been in there NO ONE offered to help. I was looking to purchase a laptop. I was by the laptops, two staff members were there as well. NO ONE came to ask me if I needed help. Before I approached them they went to help other customers. I walked through the whole store not one staff member asked if I needed help. Usually when I walk into a store the staff is coming up to me and asking if I need help if I do to let them know. But I sure didn't get that attention at Best Buy.

I broke my computer of 5 years yesterday and needed a replacement right away for an assignment. So I purchased a new MacBook Pro and was assured that the data transfer would be done well before 4. When I showed up after work, they told me that they couldn’t do the transfer because they didn’t have a MacBook to open the hard drive on and we’re only willing to refund the transfer payment as store credit. Then after driving home and opening the computer, I realized there was a password to unlock it. When I got back at the store, the very rude employe removed the 4 space passcode without any apology. After calmly voicing my concern with the service and frustration of having my time wasted, he instantly went into defence mode and grew more and more aggressive.

Called a day in advance to put a laptop on hold so my girlfriend coming thru could pick it up the following day. Everything went seemingly great on the phone they had one left and put it on hold until “tomorrow close” well today as my girlfriend was heading there she called to make sure they’ll be open and everything was in order.. no answer.. so I call.. many times to no answer. Confused I called another Best Buy in Calgary and they answered and said the west hills location is open but yet I still couldn’t get ahold of them... anyways my girlfriend gets there and no one knows anything and no laptop was put on hold. They still managed to find the laptop and was able to purchase it but very disappointed in the customer service at this location.

I had to buy a new phone as I had been using a work phone for 2.5 years. Nigel was exceptionally knowledgeable about the products and the plans. He got me an excellent plan and the best phone for my needs. He helped me through the process which included dealing with Equifax as my identity had been compromised a number of years ago and there is always an alert on my file. While we were doing that, Aziz from the Geek Squad helped me do the repairs to my laptop as I hadn’t used that in a very long time either. I have since returned twice and dealt with both Nigel and Aziz. These gentlemen are absolutely wonderful. I can recommend Best Buy and these two gentlemen for your phone and computer needs without a second thought.

I was SOOOOO disappointed with my experience today. I wanted to purchase a pair of smart sunglasses and drove quite a distance so that I could try them on. When I entered the store, there was only one choice (Razer) When I asked to try a pair on, I was told that the display case could not be unlocked. When I asked what I would do if they do not fit me, I was told that I needed to purchase them and bring them home and if they did not fit then I could drive all the way back and return them. At that point, I left store and purchased what I wanted somewhere else and it was not a Best Buy store. I will not shop there anymore as I found the whole experience bizarre. I felt that I was a bother to the sales staff.

I placed an order through the customer service 1 month ago, the item was delivered 4 days after the expected date to the wrong business. I was lucky to have a kind Neighbor who figured out to deliver the item to my business. I needed the same item for my second location, I went to the store explaining what happened earlier and offering to pick up the item from the store once received to avoid the hassle, assuming the delivery could be faster. the unmotivated clerk, confirmed it will be the same delivery time and it will be in two days recommending to be delivered to my business. Tracking the item today so far there is 4 days delay from the stated day, hoping it will delivered to my business this time.

The store is nice and well organized. The staff are friendly and would generously greet you and direct you to the service area of what you are looking for. I also find them fairly inexperienced and not very knowledgeable about the products they sell, this applies to almost all areas from tablets, laptops and all the way to major appliances (I shop here quite regularly only for the convenience of location) and they generally seem to need more training on their own internal systems/processes. I would still shop here for the location convenience but do your internet research first. Upon a recent visit, I had great help here on exchanging a major appliance, so adding one star for that.

Awful customer service. I was told if I place an order online for fast pick up, it would be ready in an hour and it’s been 3 hours. I go to this location to see what the hold up is since there is an entire locked up shelve of product, and the employees tell me they don’t have an order for me yet because the payment has to get authorized from my bank. The credit card was charged instantly. We called the 1-866 number and the lady on the phone was incredibly friendly. She said that it wasn’t the bank that was the hold up, but that someone just had to get my order ready. Don’t tell your customers that fast orders will be ready in an hour if that information is inaccurate.

I am so angry at Bestbuy for this! I bought a Samsung 55" UHD TV, a Samsung 4K Blu-ray player and a PS Gold WL Headset coming to around $1500 with some games and movies as well. I get home and the headset is SOMEONE ELSE'S BROKEN HEADSET WRAPPED with electrical tape!!! I can't believe it. I've never even heard of that. The girl took it from the little locked cabinet and it's a broken headset with electrical tape wrapped around the two broken attachments. You have no idea how pissed off I am for this. Like, first off, who doesn't check a return for something like this? I am looking to get my money refunded tomorrow as the store is now closed. Unbelievable!

Very very poor customer service at the Geek Squad counter. Twice I was told my computer was sent off to their depot to be serviced, but both times it was never sent. I waited 4 weeks to hear nothing until I made the call and was told my computer had never been sent out. The second time they said it would be shipped off, I said I wanted it back and received a message the next day saying they had sent it to their depot so when I went to complain my computer was still in their store and had never been shipped like their message had said. Very disappointed in their services and will not be using them again. Would highly recommend other people to go elsewhere.

I ordered a joystick through the store via the website said they had 12 in stock should be there 3-4 business days right on time for my birthday and then 2 weeks later received an email stating they had an inventory error and could not supply the joystick their system had in stock. After paying the taxes and price of the product I was issued a refund of $100 minus the taxes and was told to try ordering again even though I might have the same outcome. The Best Buy website says they have it in stock online and the American website had the same joystick for $37 cheaper. Customer service was great store logistics and inventory handling was very poor.

Paid $60 for my screen protector and when Geeksquad put it on they failed to tell me to wait to put my case back on, so I asked for them to do it again ( which they did ) however the guy put a completely different screen protector on and now my edges aren't covered and my S-pen doesn't work because it catches on the edges. When they take your phone behind their little stand thats all covered so you can't see, they do shady things. DONT TRUST THIS STORE! I will be going further into this because I'm pretty sure you gave me a $10-$20 screen protector you had sitting back there and scammed me for the $60 one! You're pathetic

Not certain if their Geek Squad was trying to scare me away, or if the most expensive of services is really all they can offer. Came in to have a 2.5"HD looked at. Since they didn't sell HD cases, I asked their Geek Squad, who only took a half second to play with the cable to tell me the port was broken. Instantly told me they could only offer data recovery services from $300 to $1600. Upon returning home, I opened the case, tightened all the screws and the remounted drive worked properly. The floor staff was very polite and informative though, quite happy with the other products they helped me with.

It's the big box store so you generally get a good price, but yes, the service is unfortunately spotty. Depending on the day, you can stand waiting around for someone for a long time, or get someone wandering by who then needs to go find someone else from the correct department, or utterly clueless personnel who don't know the product. Sometimes you're lucky and you get someone who is really into the product type you're looking for and you'll get great non-commissioned help. But I'd suggest doing your own research first, then going here just to get the deal or price match that you want.

My boyfriend went to trade his iPhone 14 pro max for in store credit and the employees didn’t know how to do their job and ask for a Canadian citizenship to prove he’s from Canada when he was born in Canada and asked if his iPhone 14 pro max was his and the manager after my boyfriend got everything for his store credit the manger ask someone who was helping my boyfriend put the electrical scooter together if my boyfriend was forcing him to help him unacceptable need a new manager and new employees who knows how to do their jobs

We found a laptop for my son who is leaving for university soon, and this was the closest store that had one. I called and had them put it aside, then drove 20 minutes to get it. When we showed up, we found out they sold it within the 2 hours that we had called. What kind of business reserves an item for you then sells it out from under you? They did give us a very small reduction on the price on another one that we have to wait for, but it's still very poor business practice. I'm worried it won't show when they said it will.

For us it's a norm to have great experiences at this Best Buy location. However, on Sunday we had an especially good experience I'd like to mention. We had an issue with an item we purchased and Mohamad and Ishmam helped us out. They were professional, consulted their supervisor when needed, and quickly found us a viable solution. It's exceptional people like Mohamad and Ishmam that keeps us coming back to this Best Buy location. Great job gentlemen, and we'll be back the next time we need something that Best Buy sells.

Worst Location in the city, if you walk in you will be greeted by the sight of all the staff standing in small groups chatting with each other and not helping customers, it's like being in high school all over again with the cliques and it's been like this for years. The disorganization is absolutely ridiculous and the managers should be ashamed of themselves for allowing this to go on. Clearly all your management and employees need more training in just about every aspect of store operations and customer relations.

I needed to get a harddrive replaced for my laptop and the guy said it would take a day or two. When that time came I called to see where it was. They said it would be more like 2 weeks. I had finals to study for so I told them to cancel it and I will just buy a new one. They even gave me a deal since I paid for part of the repair. I got a phone call a few weeks later saying that my laptop was in and fixed. Thankfully I didn't have to pay for the fix as it was supposed to be cancelled and that was there problem.

Went to get a pop socket, had this representative named Jeninna I think, greeted me at the door when I came in with a smile. I simply nodded and proceeded on with getting what I needed to get, about 5 mins later, I found what I was looking for and she asked if I’ve had a great day and how my experience at the store went, even though I wasn’t in the store for a long amount of time, her overall energy made that visit/purchase very welcoming. If you ever need to visit this location, don’t hesitate to ask for her.

Staff would talk to each other than customers. Had to ask three times for help. First two people “called someone else”, no one showed. When wanting to see an E-Bike, they refused to show the product, just wanted to make a sight un-seen purchase. In comparison, other stores actually opened the box and even answered questions and setup the bike. Service was terrible, no effort to try and do the bare minimum let alone be helpful in any way. Shelves weren’t even stocked. Laziest Best Buy I have ever been to.

Best Buy always has a great selection of electronics to choose from. I like to go in and browse occasionally to see what’s new and interesting. The customer service is usually okay as well. Most people tend to know a good amount about the products and services they’re selling. This may not be a critique of the individual store, but their online ordering system could be improved to provide more detail and tracking information. Overall though Best Buy is a good store to shop for electronics.

Been coming to this location for awhile and I have noticed suspicious employee activity. One of your sales associates "Scott" has been hesitant to give my receipts on more than a few occasions over the last year. I mentioned this to a friend and they suggested they likely fill out the surveys to their own benefit and sometimes win prizes and promotions. Really hope that is not the case. Tried to call and let the manager know but the phone systems no longer allow you to connect to a human.

Purchased a laptop from this location and three weeks later it blacked out on me. Went back only to be told it’s past the two weeks so no return policy. But I still have hp warranty, so go home go on up support website and keep my receipt handy. I’m now looking at my receipt and just about the survey in fine print it says “**old computer not quite running right” I’m curios if this means exactly what it says or if that’s a bid to get me to check the computers health status?

The rude lady at the front ruined my experience when I was there yesterday. She made me feel ashamed for coming into the store . The worst experience I ever had going into public during Covid. Why open ? If you don’t want anyone in your stores. I guarantee that customers are walking away from your store so they don’t have to deal with that incredible rude employee that makes everyone feel ashamed for coming to your store . I’ll think twice before coming back to this store.

This location of best buy in Stewart green in signal hill is the best place to shop your electronics or any of your appliance needs. from the greeter "Marvelous" his very friendly, charismatic and accommodating. he pass me into a sales person "James" right away he help me out and find the TV I am looking for, to the manager Suleman my experience that day was excellent. they are knowledgeable, friendly and fast. definitely I will recommend this to my families and friends.

Awful customer service. It seems that Best Buy is hiring employees recklessly without caring about their potentials. For someone who is willing to spend his money in your place, employees should be more caring. I asked your employee about the best quality speakers and he just answered without giving any accurate info and rushed back to other staff members to continue his chit-chat. I asked a second staff member and he told me: what did the other employee tell you?

Great sized store - well laid out. It's a typical BestBuy so you know what you're getting when you walk in. The reason for a 5 star review centres itself around the staff. All of my interactions have been in the spectrum of neutral to fantastic - no negative personalities that I've run into. Broadly speaking the staff has the helpfulness of a commission-based sales person without the pushiness or crowding. Overall, this is my go-to tech shop in the Calgary area.

Went to this store and bought film for my instax, I had a couple questions about some products and this guy named Marvelous from Customer Service just lives up to his name and I can’t stress it enough, he was very friendly and knowledgeable, I think this store needs more people like him or this store at least try to keep him, he definitely brings a different vibe to the place. 5 Stars for you best buy west hills! I will be back once I’ve decided to buy my GoPro.

One of the better electronics stores that I've been to. The staff are generally quite knowledgeable about the layout of the store and where certain items are, as well as in regards to technology in general. Generally the staff are very helpful and can help with the basics of choosing which product is best for you. There is also a very wide variety of electronics here. The store itself is very large and one can find almost all new products somewhere in store.

Years ago while moving, my car was broken into and everything stolen. A customer service representative spent a good hour if not more with me trying to find all my receipts from my purchases over the years at Best Buy and found them all. Ever since that experience, I go to Best Buy for everything electronic and I have never been disappointed. Great team, well staffed, tonnes of options and someone there to always answer your questions.

Ayden helped us out at the cashier! Good thing I asked if the external hard drive works for ps5 and luckily he is very tech savvy and knows his electronics so he recommended us to use an ssd instead! We would've gotten the wrong item today but got saved by him so thank you so much for being awesome and for helping us out! You've provided us with an excellent service and I hope you get recognized for all your knowledge and efforts.

Best buy is an evil corporation. They have stolen many years of my life by putting me through their never-ending no resolution system of customer service. I feel sorry for the employess who have absolutely no power or authorization to solve simple problems such as returning an Insignia TV ( POS by the way) for its one year warranty. Finally said screw the warranty I will not buy anymore electronics from this god forsaken place.

Amazing service from all team members, beginning from the lady managing queue outside as well as a gentleman there, till the payment desk where they assisted me properly till the end of my transaction (I was having tap issues). They made shopping experience amazing which made me drove to their store one more time to buy more stuff rather than going to the one next to my house. Thank you for your service in this difficult time.

Ended up paying 80dollars. Staff was good gave us a good deal and was convinced us to sign membership. But when I brought back the laptop trying to resolve the issue, the geek squad supervisor or manager changed the deal or promotion and I ended up paying 80 dollars more which i did not really expect... in my opinion, they should stick with their promos and deals to prevent customer disappointment like what happened to me.

Bought an expesive computer there a few years ago, compeletly broke, super slow and glichy just after a few weeks, can't even use it. Bought a $599 monitor there, overprice, glichy and the sound doesn't even work just after I bought it. Also had to explain for so long why I had to return it. Everything I ever bought here is bad quality. Some discount prices are marked wrong, not an organized store like other Best Buys.

I visited Best Buy Westhills last Sunday (July 18, 2020) assisted by ROHAN A. his excellent customer service gives me impact to recommend him to the customers who needs something in the Computer Section. His patience, competence really needed to serve the needs of people. Great job ROHAN A. I know more recommendations you will receive for those you are going to assist at work! Thanks for a great experience. GOD BLESS!

Just leave me the hell alone already. I walked in the store, and an employee practically ran to get in front of me as I was walking. It felt like they were trying to stop me from coming in. When the 7th commissioned sales person asked me if they could help me find something, I stopped being polite and finally said "yes, the door." I don't want or need to be constantly harassed by staff. Let me browse for frick sakes.

Anyone who hasn't visited this store in a few years would be shocked to see how downhill the store has gone. Staff used to be mostly high school students, usually very tech savvy and friendly. Not the case anymore. Most of the staff are indifferent and not the most knowledgeable about product offerings. My experience at the Deerfoot location has been more inclusive and inviting, would suggest shopping there instead.

This store does a poor job of inspecting items. Not only was I sold a 60" TV without the stand to connect it to the base, but the manager accused me as a customer of perhaps having lost the part. That is the lowest level of managerial service to blame the customer! I was not retributed anything for the stress of having to unpack the box, not getting the stand part, and then repackaging and returning the TV.

I had a question and was taken to a very rude guy named Tyler Wells (the store manager). He wouldn't answer any of my questions and I felt really disrespected as a woman. He said I didn't know anything, wouldn't refund my purchase, and demanded I leave the store or he'd call security. He's a terrible representative of your company and I suggest you hire someone else. Awful experience as a woman.

One of the big branches of BestBuy in Calgary, this place has everything. The staff are very friendly and helpful. The only issue is that the pricing of the items on shelves is not accurate. They had prive a PS5 VR2 charger $29 which in fact, it was $65. So make sure that when you choose something, you are certain of the price on the shelf. Otherwise, you will be surprised when you check out.

Going down hill fast. Shelves have empty boxes and no stock. The cashier always says no. Don’t take it. Talk to a manager. They have the power to do things, albeit reluctantly. If you purchase online they won’t return the product unless you have the original credit card. Tough to return gifts. You try to support local stores, but it is far easier to return online purchases to Amazon.

Caden helped get us all set up with a Microsoft Surface Go, Stylus, Mouse, and laptop sleeve for my kid for back to school! He was AMAZING! Friendly, kind, able to answer all our questions, and even suggested the laptop sleeve which we would have forgotten all about. Save $250 off the laptop for students which was awesome. Their prices beat The Shopping Channel, too! (by a LOT)

Imagine your most vivid version of Hell. Multiply that by 100 and then maybe, just maybe, you can see what it is like inside of this Best Buy. They completely conned me out of $320 with their Geek Squad service. If I could give them negative stars I would. I have absolutely nothing good to say about this chain and on top of it all their customer service is non existent.

Fantastic experience at his store, spaced well, organized. Customer service was absolutely fantastic- Harrison helped me find headphones with very specific (picky) features, knew tons about the different options and was super patient as we went through them all. I really really appreciate genuine help, not feeling rushed or pressured to buy the priciest. Thanks!

I went to Best Buy in Westhills to buy a new computer and my experience was amazing! Ryan helped me the whole way and had my best interest in mind. He was very patient and kind through the whole process even though it took much longer than expected. It is because of people like him and the member at Geek Squad that I will continue to go back. Thank you Ryan!

Went to the Westhills best buy to get a mic for twitch streaming and was helped out by Drew and Justin both of whom went above and beyond to help me find something that would be perfect for me. I was very impressed by the amazing service even on a sale day where the store was very busy! Will absolutely continue going to this store for any streaming gear.

Our company used Best Buy for an installation on one of our projects. Logan helped us with the order and the set up of the Geek Squad. He was patient, helpful and went above and beyond to provide excellent service. We will be coming back to Best Buy for other purchases in the future and will be sure to request for Logan's assistance!

Very grateful today for the cashier who took the time to understand my issues with poorly fitting over-ear headphones, assisted me with my product exchange and recommended some great noise cancelling earbuds to me. I LOVE them! The floor worker who assisted in unlocking the product case for me was very friendly also. Thank you :)

Hey Geek Squad. I sat at your counter for 20 mins. No one showed up. It took me awhile to find a Best Buy Staff member to be told he wasn’t sure when you would be back with no follow through or follow up. I should be giving a 1 star but I’m giving a 2 because I know from past that you provide better service than this normally.

Milad Al-Makdsy he was too rude to us. We went to buy drone and asked for the pricematch with amazon he denied it. Though we had bought the same drone yesterday at pricematched with amazon. We insested him to do so but he directly told us to leave the store. What was this rude behavior best buy you should take action on him.

Feels like a brand new store. So clean and organized. Love the large open layout that makes navigating the store easy. Had many staff ask if we needed help. The one gentleman we asked a question took us to a completely different section and still knew a lot about what he was talking about and gave us honest and sound advice.

I'd misplaced a receipt from 11 months ago and needed it for warranty and called this Best Buy location. Ian took my call was able to retrieve it, and sent it to me. I appreciated that he took proper precautions for security and also made sure that I did receive the document before getting off the phone with me.

They have a great tech support team! I thought that I had a problem with a new MacBook Pro that I got. I felt ripped off but they were patient and helped me fix the problem in store. Not only did I feel confident about thet purchase again but the staff managed to turn a bad experience for me into a good one!

I’ve been to this location many times, and the staff have always been very helpful. The price match experience was simple and easy. Even though I purchased from different locations at different times over the last month, they matched a bundled price from Sonos. The girls at the exchange desk were excellent!

Good, large Best Buy store. Their TV section is one of the better ones and the employees are generally very knowledgable about the different TV products. Good selection of video games, various hardware, and cellphone section. They do have a help desk for tech problems located at the rear of the store.

The staff are pretty good here, and I have gotten some amazing deals here on camera gear in the past. Last time I came here they helped me get my SIM card cut to shape for a phone I had bought online. I have gone full circle and I would prefer to buy my electronics here instead of online(i.e. Amazon)

Wonderful experience. They may be young but I lucked out with a very young, knowlegable (sp) young man named Dylan. I was purchasing a new television and sound bar. He was very helpful, very professional and top notch customer service. Would definitely recommend you ask for him in the TV department.

I went today for my Black Friday shopping as the sales prices are on already. A sale assistant was with me after 5 min to open the locked shelf and checked me out in a moment thereafter so I wouldn't have to wait in line. So excellent service, competitive price, items in stock. What's not to like?

Recently bought a samsung tab a which locked up while initial data was installing. Samsung help line didn't help. geek squad couldn't help. The store manager played with it and figured out a way to unlock the tablet then helped me set it up again. Above and beyond type stuff. Thank you

Pretty typical big box tech store. Selection is okay, prices are fine, and staff has no product knowledge. What's the point of buying at a brick and mortar store if the staff can't help you? I only shop here if I've already done my research online and can't wait for shipping time.

Excellent customer service provided by Suleman and Ryan; his Team in the TV department. Had support with 3 staff members at 430pm till about 630pm. Very satisfied with the deal for 2 TV purchases and setting up installs for the TVs to be mounted. Very pleased and will come back!

Some great employees here but that always changes with time. The product availability could be better. This is a small store however it is very close to my home and will give an extra star for convenience. It is also handy to drop off old/dead electronics for e-cycling as well.

This review is specifically for Selim who's done an awesome job today helping me choose a camera. Even if I had minimal information and understanding about the product I wanted to buy, he has taken the time to get me up to speed and help me choose the right camera. Thanks sir.

Just called on them again today and purchased a new HP printer for only $39.00 that is the best price any where. They will also match prices if you can find one better anywhere. So shop online get your best price and then go there and get what you want at the lowest price.

Went to purchase a TV and was helped by a associate Marvelous . He was very knowledgeable and showed me a variety of tv’s and explained how each of them worked. Very satisfied with my shopping experience with him. I highly recommend Marvelous, he will be very helpful.

Good store with great people. I would like to thank Kimberly from the cellular section for willingness to go above and beyond to ensure that I get the best deal on cell service. Really appreciate her patience and customer service skills, I will recommend her any day

Geek Squad was not available after at the time of my scheduled appointment. When I finally was able to chat with them they were very helpful and fixed the issue I was having. If they did not have a mix-up with original appointment I would have given them 5 stars

Arrived at the store near closing time and needed help picking out a laptop for my daughter for her graduation. Rodney stayed very late helping me pick out a laptop for my daughter. Rodney was friendly and knowledgeable in helping me with my purchase.

We were served by Harrison over at the phone department and loved his customer service. He took his time to explain everything to us and clarified our many questions. Customer service like that is hard to find and I’m very glad we were served by him.

Was there to pick up an order, that turns out to have been missing one item. They weren't able to explain why the item was missing. They offered to re-order it but I opted to just get a refund. They were apologetic but still - not a good experience.

Bought some headphones from best buy, after a few months of use the microphone died on the headset. Went in to the store, Ashima was super personable and professional, and helped me out with an exchange quickly. Thanks Best Buy staff, will be back.

Lots of parking to start, really nice greeter when you enter and another person asking if you need anything else once you get in the area you were aiming for. Not pushy at all. Prices are very competitive and the store is well organized and clean.

This store is really good now. I find the staff to be more friendly and helpful. and they seem to be stocking more computer items which is a plus. I'm a little old school, but i prefer to see a computer and its components before i buy it.

Standard Best Buy. Customer service is usually decent here but didn't speak to a single person the whole time we were in the store today even though we were looking at home automation for quite some time and lapped the whole store.

Today I bought a Microsoft tablet. I have spent hours and hours to make a decision. I met Scott there. OMG!!! He is the best knowledgeable salesperson I have ever seen in the BestBuy. Thank you Scott so much for your advice.

I bought a laptop for school and the staffs are very friendly and accommodating especially Rodney and Rolanie, they did an amazing job helping me with all that I need for my laptop. Definitely buying from them again!

I really like the Westhills Best Buy. The staff are always friendly, and the Geek Squad are super friendly. Store is well maintained and usually has the latest gadgets. This is where we usually go for electronics.

Selling refurbished headphones from Sony as New. I proved it to multiple managers when they opened them up in front of me. They still chose to do so. Be careful buying from Best Buy especially in Westhills.

It's suitable for general purpose tech needs. Customer service is of middling competence. The deals usually aren't the best, you will likely have better luck finding what you need online at better prices.

Laura was awesome. She was working the door around 1pm, June 6. She greeted me right away and assisted me in finding the AUX cord I was looking for and price matched it without question. Great service