Anyone who has given this place 5 stars either works there or has friends/family members that do. I went in 30 min before closing time and I kid you not every employee that came up to me said just to let you know we close very soon. I’m like and your point is ? Hell even the GM of that store was telling me it’s almost time so get ready to go. I’m a shopper that has plenty of money that I can spend somewhere else. Anyways every damn shoe I asked for a size, the associate would say this is our last pair..oh and they would say we only have a size 9 and 11...seriously go look in the back first before you tell someone you don’t have it. I’m sure you can’t remember ever shoe you have in stock lol. Guys I’m telling you they don’t go look in the back and they’ll tell oh it’s the last pair. All these employees that work here I feel bad for them. I understand retail sucks and all you know is shoes but c’mon get some better training. If you guys are commission based let the customers stay in the store past closing time. Make that extra money so you can pay to better your education instead of doing a job you hate. I will repost this to every social media website I know and I will report to the better business bureau that Foot Locker needs new management in this store. Everyone that reads this stay away you can get better service somewhere else and if you’re in a hurry and you wear a size 9 or 11 you’ll get your shoes quickly lol because that’s all they have. Good luck my friends!!

Placed order online . The girls in the store seemed to know nothing about the order , were rude and unwilling to make the effort to dig deeper without being clearly pushed to do it. Even assured me i made a stupid choice to order them and I got no receipt. Very uncool and unprofessional. More interested in chatting with other employees it seemed . Wasn't greeted , if I hadn't insisted on someone doing something, I would have waited 5 days or so she said was the mandatory wait time when online ordering . Which obviously was not the case when on my order it was clear that I would be able to pick them up in the store same day. Not a good experience ordering online and wouldn't do it again.

Number one, as I walked in I was never acknowledged by any of the associates. As I walked in with some new adidas on my feet and with the new box on my hands with my old shoes inside from where I bought at journeys!! With the receipt..Surely after I was HARASSED by several associates if I had tried the shoes I had on, when they SAW me walk in!!! and they still harassed ME in-front of everyone by communicating with other associates over their walkie talkies that I was stealing and to watch out!! I was emotional distressed after, knowing they ruined my reputation and my personality just because they ASSUMED I was stealing. I walked out EMBARRASSED!!!! Everyone staring!!..

My boyfriend was shopping at this foot locker today right after he got off work, and got stereotyped by the manager. They kept following him around and and asked him if he wanted his things to be held at the front, kept watching him and were over all making him v feel very awkward and uncomfortable. Anyone who works or has worked retail knows you’re taught that if you suspect someone of stealing you give them excellent customer service, ask them if they need their items held up front etc. but for them to assume that he was going to steal just because he didn’t look put together because he literally just got off work was foul on their part.

If you are into linguistics and word play, you would be interested in knowing that A footlocker is a cuboid container, secured by a padlock or combination lock, used by soldiers or other military personnel to store their belongings. The name is derived from the fact that they are typically placed at the foot of a soldier's bunk or bed. The term "footlocker" is currently used in recruit training in the Marine Corps. Although it is more fun to picture a locker room full of detached feet. All that aside, the aforementioned store does sell stylish sneakers despite the name attempting to throw you off.

Straight trash customer service. The two employees that were there on 1/1/23 45 minutes before closing had footlocker miss out on a guaranteed sale. I’m standing in there and I pick up a shoe, one guy walks less than two feet from me without even acknowledging I’m standing there holding a shoe. As I picked up the shoe and started my sentence they both (standing less than five feet from me) helped the same customer. I put the Airmax 90’s down and walked out. I won’t be going to this establishment again. Customer service was absolutely egregious!

I do agree with the other reviews when I call it's the worst, buts it's like that for alot of the footlockers I have called in San Diego. Jeff in mission valley wasn't that good.Felix I think his name was also in MV was real helpful and honest, personal, real. Carlsbad was the best for me super helpful over phone and in store I wish I knew the younger guys name really helpful and he sure did know how to up sale Then again I am just there to get my shoes and bounce

Great visit! Walked in and in typical foot locker fashion was immediately greeted and helped by a young man in there whose name I can't remember. He worked toward the back of the store where the jerseys are and where the Foams, KDs and Zoom Freaks sit. Anyway, he helped me find an awesome Russell Westbrook "Why Not" apparel item. Cashier rung me up and I was able to use my military discount. Make sure you have your id. Overall great visit and I will come back.

Everytime i come in here or call i get the worst customer service. Everyone acts like they are better than you. No one is helpful with info over the phone. Just overall bad experience everytime. Is it possible to get people who like selling shoes. Everyone who works here just seems to hate their job or customers. Either way i will never go into the store ever again. I will only go into other retailers and pay $10 more per shoe to not deal with lazy rude people

It is that typical of the circumstances, 2 days before Christmas.. as everyone had everything with 'em in the line as if ALL of the store's stock had been in a lilfrenzyforthelastthingsthatwereleftoutingrabs reach. It was all in a 'counting down 'til shelves emptyed' as my Dad & I left even as we had left the place, the crowd had to us seemingly appeared to have gotten bigger than it had been when we had first started our scouting. Craziness I say!!

Hey the manager at this store has no professional manners at all. Every other Footlocker honors veteran/military discounts and it's okay that I don't get discounts as a veteran at every store, but if a store is going to offer it, then I'll take it. Footlocker offers veteran/military discounts but this manager apparently doesn't honor the discounts and he was very rude about it. His name is Robert and he's a real piece of work. Enjoy!

I called fashion valley store to see if they had a shoe in stock. Someone picked up phone twice and hung up. I called back and a Rob answered i told him about the hang up and he responded with a smart ass response. Then after he checked for the shoes he told me both were not in stock and his rude ass hung up before i could even ask for another shoe. Hire people with customer service skills and who like thier jobs!!!!

"EXCELLENT CUSTOMER SERVICE WITH A SMILE... I found exactly what I was looking for;with help that is...("MORE SMILES AT 11:00A.M,AND ALL THE TIME...YOUR FRIENDLY SMILE,AND SAYING GOOD MORNING MAY HELP MAKE SOMEBODY'S DAY A LITTLE BETTER,AND MAKES YOU FEEL BETTER KNOWING THAT YOU MADE SOMEBODY'S DAY BETTER!!!"#CATCHTHENEWCONTAGIOUSVIRUS....OFSMILING!! (IT COULD SAVE SOMEONE'S LIFE!! #FOODFORTHIUGHT!!!

Was in the store a good 20 30 minutes, never got greeted or asked if I needed help. The Store Manager didn’t even say anything, he was to busy flirting with co-workers. I had my family to and none of them got greeted or asked if they needed help, Horrible customer service. Product selection very limited, hardly any Nike or Jordan. Might as well just order online and save your self the trip/time.

Worst Customer Service on the phone quite possibly in the universe. I have bought over 10 pairs of shoes from this Footlocker location this year, and they wont pick up the phone. Its a extra nice touch that the staff keeps picking up then, hanging up the phone. I have tried 6 times now, its 3:20 pm on a Tuesday. They defiantly don't got the club going up.

I wanted to go in yesterday without knowing they close at 8pm since the mall closes at 9 .. bu this light skin girl w curly hair was really rude about the store being closed like all she could’ve said was they’re close but as I was waking away she gave me a peace sign and said “byee” and started laughing .. what kind of customer service is that?

I was so annoyed. They don't let you hold the shoes in line to pay, they have such an annoying system where they put them on the counter and I paid $86 and they gave me the wrong sized shoes. Their over the phone customer service is the shittiest thing ever I'm so absolutely annoyed.

Website says they close at 9pm. Showed up an hour prior and employees said no one else can come in, but we visibly saw people in the store. Employees are lazy and rude. Will not be returning to any footlocker anywhere. Employees Mouthed off to several customers outside the store.

There was horrible service, it seemed like they didn’t want to help or do anything. There were talking bad about me and laughing through there walkie-talkie headsets they ignored me and barley helped out. But I went to vans and they were so much better and they actually helped.

Everyone at this location is friendly and helpful. Extremely nice and they want you to leave with what you want . Jacob and davion were so helpful and kind . I honestly has the best experience here . The whole store has a good vibe and they are all sweethearts

I came in here today. Some of the BEST customer service from Berekley and Jacky. Berkeley found me an amazing deal on Nike's and Jacky was really friendly and polite at the check out. If I lived here, I'd come back to this store all the time.

Terrible customer service, lazy , on their phones and don’t ask if you need help. Also talking to eachother throughout whole time I was there. Only female worker and tall man were helpful and kind . This was at the fashion valley foot locker.

I had a good experience at this Foot Locker. Arrived 1:55 pm on 6/19/23 & spent about 45 minutes here because I was indecisive on what shoes to buy. The girl associate assisting me was very sweet & I’m thankful she did not get annoyed when

The customer service at this location is on point. They also have a very nice layout with lots of convenience for trying on shoes. Which means plenty kine space to roam around, and ample seating for trying on the shoes before you buy them!

Great customer service. Although the item I was looking for wasn't out yet and my second choice was not available and we weren't able to order either because it was not in stock. But the manager and the associate were very helpful.

They never pick up the phone when you call!!! Every location I call they pick up the phone after 3 rings, not here though. I hate this location I can't wait till they close down one day. I wish I could give zero stars!

Our salesperson was amazing he helped us get everything we wanted and that they had available. Our cashier was amazing too I left a review via their app! Will buy again next time we are in town.

Every employees are soooooo kind. Especailly a guy i don't remeber his name, but he was really affort to give us good services like washing a shoe because of dyed neck of shoe with something.

Worst service out of all Foot Lockers. They were talking on their headsets being unprofessional and too top it off their machines were down. They waited 15 minutes to tell us as well.

Best and biggest FootLocker/House of hoops in San Diego - would highly recommend. I always use my VIP membership for additional savings on your favorite Jordan and Nike shoes.

I get here at 9:15 on a Friday and they closed up the store when online it says it closes at 9:30pm , terrible customer service! While the employees ignore me at the door

I went to foot locker to see what kind of shoes I liked and went out with a pair of polar blues. Prices were really cheap and they have a nice selection of shoes

Another Footlocker, the store will have the same styles as the dozen stores.this one is crammed full, and assistance is almost instant and knowledgeable.

Worst customer service ever, i got there at 9:30 pm and the doors were locked and i see employees standing around talking., when they say it close at 10

went to 3 different location to finally find the pair I was looking for here. I was helped out very quickly was out the store within 10min of arriving.

This Foot locker as awsome survives. The workers are always making sure you get your shoes that you want and are very quick at getting what you need.

The staff was very helpful. He even found a store that has a size we were looking for. There are a lot of brands & styles of shoes in this store.

Good selection of shoes from the Nike to New Balance. If you're looking for more limited items check your local sneaker boutique.

Fantastic kick collection. Huge Jordan section. Reliable place I can grab the bf a gift. Always something dope to see. Or buy.

I’ve spend 30k at this store and every time i go they look at me like ima steal I know y’all mfs seen me before …

One of the only places that sell AF1 highs but they also have Nike Kyrie, Air Jordan, New Balance Kawhi's and other shoes

Possibly the worst over the phone customer service I have ever had. Won't pickup and when they do they hangup. The worst.

Good selection of sneakers as you'd expect. Limited in the other stuff, for example only seem to have Lakers jerseys.

Employees really wanna help. I enjoy their respectful patience with me and finding the best items for my loved ones.

Good inventory of shoes and great customer service. Just that my friend has small feet and they didnt have her size.

Closed at 8 PM PST today. Showed up at 8:18 PM and they had locked the doors. Listed times for closing are 9 PM.

Employees are horrible. Smart ass remarks and never help you out. Terrible service. Will never shop there again.

Came to Fashion Valley mall on sunday the store wasn't open till 11am. Website said 10am very miss information.

The selection absolutely sucked they don't have anything smallest selection I've seen better to order online

Helpful staff. Didn't have the shoe in right size, found it at another store for us. Great customer service.

Super. Friendly staff, clean, lots of shoes, definitely one of the nicer foot lockers I been to

They were really nice and patient, also found the shoes I wasn't really expecting to be there

Hard to get service due to amount of people in the store. Lines are usually very long!

quaite good the problem of the scarce availability of all the size is a negative point

Please update your store hours, I arrived today at 20:30 and you were already closed.

Great place can get some good deals. Can occasionally come up on some nice grails

Customer service sucks...been here 10 min and nobody has asked if i needed help

Does not provide adequate shoe sales! Since when did athletes not need shoes?

I try to call the phone they pick it up and then 10 seconds later they hangup

Lacking inventory in basketball shoes. Easier to order direct from Nike.

Closes at 8pm as per employee @8pm on 08.02.22 Need to update hours..

Favorite shoes and affordable prices, spend way too much money here.

Absolutely useless employees. Walked a few doors down to Van's.

Ask for April see was so helpful. Thks you April see you soon

Really bad customer service. Everything sucks at the location

they quickly helped me out, and the cashier is super funny.

Clean store. Heavily staffed and they were super attentive.

Good selection of shoes but doesnt always have what i want

Got those new LeBron 7 & Jordan auras clean …

Excellent customer service and merchandise selection !

My daughter found just the right sneakers for school.

Got my shoe got out fast.jordan 1 green Recommended

Way better selection than the stores in Anchorage.

Clean store but could have better customer service

Staff nice, lines not stupid long, clean, neat

Crazy busy.. it's Christmas time ⛄⛄ …

Staff is friendly but line is slow and long.

Trash phone customer service. Do NOT go here

Good bargains but, very long checkout lines

if there has 0 star、 i will choose that one

Nothing.. Customer service horrible....

Need to carry more selections n sizes

One of the Kings of shoes. Amen ❤️

Decent selection, but slow staff.

Need more vans shoes not enough

too much money but nice stuff

Terrible customer experience!

You can a good famous brands.

Closing earlier than listed.

Well stocked. Helpful staff.

They don´t answer the phone.

Best place for sport clothes

Had none of my size!!! 13

called 10X but no answer!

Great customer service.

Great customer service

Good sneaker selection

great customer service

Need better selection

I love my new kicks