This was my first time ordering online and picking up in the store, and I would like to say we are never coming back. I ordered online and opted to have a designated pick up person, an offer the company's website provided. My boyfriend was the designated pick up person and he brought all the necessary documents that were stated in the email. He brought the pick up order to Angelo, who is the store supervisor, and he stated he was not allowed to pickup my order as his name was not on the receipt. After trying to show him the email, which had the receipt and all the important information, "Vickie" comes to interrupt them, brings them my bag with my order and receipt from the backroom to show my boyfriend his name is not anywhere on there. As soon as I heard of the incident, I called the store and asked for the supervisor, Angelo and he told me the same thing. I asked why, and he told me if I have a problem with it I was to just get a refund and call corporate. I did, Jessica helped me and was absolutely wonderful. She herself looked at my order, call the store and had to explain why he was allowed to as well, and even forward the email to Angelo. This was a matter that should have been a easy 5 minute pickup to something much longer than necessary. Very unprofessional supervisor who was very rude, which his employees under him certainly learned from as well.

Completely unprofessional, lost my wedding ring during Covid, and then was lied to by the store manager Angelo and the assistant manager Michael multiple times when trying to buy another piece to attach to my ring. Waited over 3 months to hear from them about it, and when they finally "tracked down the piece" it was sent to my house and it was the wrong piece. I contacted them to let them know that it was the wrong piece and they immediately blamed corporate saying that they must have given them the wrong SKU. I was then told that they would track down the correct piece and let me know when I should receive it, but they were always "to busy" and was told that they would get to it. The end result is I had to return the incorrect band and will be doing business elsewhere with people that actually care about their customers and aren't just lazy and only care about getting the sale. Horrible business, horrible people and horrible customer service! If you only want to purchase an item and never need them again, then you may be fine, but if you ever have any issues I can promise you they have no intentions of taking care of you once they have their money and the sale is made! & from the looks of these reviews, at least Angelo is consistent in not caring about the customers once they walk out of his doors!

I normally do not like to write negative reviews because I understand that people can just have off days. In this case I feel like it needs to be addressed. I have been to this location several times now and each and every time there I have received a awful experience each time from the same employee which happens to be the General Manager there. I just recently proposed to my fiancé and the ring didn’t fit her due to Kay’s mistake of never sizing it like they were supposed to. When we took the ring there Angelo (the General Manager) was very rude to us and told us two weeks was all he could do for us and there was no other option or anything else he could try. He let us know repeatedly it wasn’t his mistake to fix, it was the other Kay’s employee who messed it up. So he didn’t really care to fix it. From when we walked in the door and told him what we needed help with he was instantly uninterested and rude. So we left and took our business to a different Kay’s and WILL NOT be returning to this location.

We moved to the Tanger area about a year ago. For the past 10 years my husband has been a loyal customer of Kay. We are a military family and moved a lot to different areas. So far this Kay location has had the best customer service. I never felt pressured on buying anything or having any of the employees be rude to us. The manager is a wonderful man that cares for his staff and customers specially with this pandemic. He helped my husband by organizing my wish list as well as resized my rings. I recently had a baby so my ring size has change. My experience has been outstanding and every employee has been absolutely helpful. Personally I recommend buying from this store. They have fair prices since is a Outlet and they’re not afraid to help you by letting you know about future discounts. The manager is a military friendly person. I get spoiled a lot so I like to go quite often to this store.

Do not return any phone calls. Promised my 4500 dollar ring by a certain date and said it would be there before that more than likely. That date came and I had to call them. They had no idea where the ring was. I was told they would call me back when they located it. No call. I was out 500 dollars on my proposal for the next day cause the ring wasn’t there. I informed them of my loss and there guarantee of my ring being back. They did nothing to make it right. I didn’t get my ring till 4 days later and they still didn’t call. I had to contact them. I spoke with the manager and all he said was sorry. Horrible customer service and do not try to fix my loss I incurred do to their lack of responsibility to the customer. Do not go here.

My fiancé and I went in today to just browse at diamond stud earrings to upgrade mine and walked out with double the size studs within 30 mins. Jacob was extremely friendly, personable, funny and just extremely knowledgeable. He went the extra mile to make the experience fast and enjoyable. He even cleaned my fiancé’s gold chain and cleaned my old earrings and packaged them up so I could wear my new ones out of the store. I 1000% would go back and recommend this store and Jacob, to my friends. Thank you!!

Extremely awesome employees when in there one time had a great experience then went in for the second time they remembered my name treated me like I was family and I loved it I can say I've been there more than five times now and every time I go in I get treated with respect I always find what I'm looking for, even my wife loves going there we have definitely found our store to go to when we're shopping for jewelry thank you to all the employees at Kay Jewelers

Michael and Angelo are great!! Super friendly, and they remember their customers. I haven’t always had the best experience at different Kay’s locations, but I sure did here. There are some things out of their control, as far as Kay’s protocol on returns/exchanges, picking up jewelry, etc. but they are just doing their jobs. Being a victim of fraud on my Kay’s account in the past, I am very happy that they follow all rules in place.

I always have a pleasant experience at this location. They are always more than helpful and make the buying jewelry or getting jewelry fixed a stress free experience. They do a really good job of documenting your jewelry and preferences on your personal account to make life so easy if you need any warranty info or anything anytime in the future! Thanks so much for being the number one jewelers.

Went to get an engagement ring had been looking for a while this is a wonderful place great customer service beautiful diamond I walked out of there with my ring very happy with Dave and Jada thank you so much! LATER.. I had an appraisal on ring to my surprise the Solitare was flawed & was Only worth $600 but we paid $8500 BE CAREFUL WHEN PURCHASING FROM HERE.... Go 2 Jared's!

We went to Kay’s to pick up my fiancé’s wedding band. While there I looked at bands for me and decided to do a custom ring. These people are dedicated to give me exactly what I want for the best price. Every time I go, I hope that Jacob is available to help us. He is incredibly helpful and great at his job. His knowledge is impressive, and we are thankful for his expertise.

I was very thankful to run into Angelo at Kay’s! He is super friendly and takes care of his customers. I normally go to Zales but after less than satisfactory service we went to Kay’s. I highly recommend asking for Angelo. He is patient and knows how to take care of customers. World class service and my husband and I were more than impressed.

Went in to explore engagement rings with my friends so we could instruct my boyfriend. The new manager, Jacob, was extremely helpful and all the staff was kind. I was impressed at how well he could get an opinion on a ring and use that to pick one even better. He also showed very pretty examples of custom rings he has done in the past.

If I could give 0 stars I would, Angelo is the worst manager to work here and does not help at all. Do not buy from this place, you will save so much stress and the fact of having to drive back and fourth, especially during Christmas traffic. He should honestly be demoted to just a employee, he doesn’t know how to act like a manager

Went to many stores before here and kay by far has the best customer service. Brian at this location is extremely outgoing and personable. Gave great information and ideas, truly seems to care about finding the right ring for us and not just pushing a sale. Have a good feeling I'll be purchasing soon.

Natasha was exceptional! She didn’t force me to buy anything, she literally coached me to purchase what I thought would be fitting. She encouraged me to not settle on just anything but, put actual thought into the gift. I can’t wait for Christmas because I know my person will be soooo happy!

I’m surprised by all the bad reviews, I’ve been to this location several times and we always get the BEST service! Vicki and Michael have gone above and beyond to make sure I’m taken care of and they know me by a first name bases. Don’t let the bad reviews scare you away, give it a chance!

I enjoy all the employees here. Each one has a unique technology to their knowledge on jewerly. They make you feel very comfortable, no matter if they are inspecting your items or helping you with making a purchase. Here is the place to have all dreams come true. Enjoy.

Jacob and Natasha were wonderful! They were professional and made you feel like family! Jacob helped design a unique and beautiful engagement ring for my fiancé. Will be recommending to everyone I know!

Henri and Jacob provided the absolute best customer service. They are knowledgeable, caring and funny. If you are ever looking for something special and need some advice these are your guys.

I have been going here for a while now for check ups on jewelry and new purchases. The staff is always super cool and friendly. Would definitely recommend to friends and family

Natasha is a phenomenal person to work with! She found additional ways for me to save money! She is also very kind and patient! Awesome customer experience for me!

Discrimination on a large scale i have a breathing condition have yo wear a special mask this store basically ask me too leave or they would call the police

The sales associates here are thirsty to make a sale and will push push push until they drive you away. Very annoying experience.

I looked at a few jewelry stores , kays was the best price and very helpful. thank you guys my future wife will be very happy.

Just purchased a necklace from there, great service and price! I didn't get my salespersons name but she did a great job!

They are always great to work with I only buy from the Kay's at the Tanger outlet mall good service

Great Sales and customer service by Brian. He was so cool and not pushy. We will be returning

This location is very friendly and work hard to help you find what you are looking for.

Outstanding service by Jacob and his team today, come here for a great deal!

Me atendieron super bien muchas gracias por su atencion exelent servise

Friendly staff excellent customer service I love my new earrings.

Fantastic customer service with such a personalized touch!

Very disappointed in the service. They lost my jewelry.

nice guys working there... Adam very helpful...

Natasha was super helpful right away!

Great Customer Service and very kind

Super friendly people working there

Professional staff, very helpful.

supper chill only spot I hit!

Can't wait to get my ring in.

Amazing experience.

Very helpful

Great help