Back in January I purchased a YD blazer that was on clearance, for a new job. The woman staffing the children's counter (or something similar) sold it to me, a direct Myer employee. The one I selected did not have a tag, and at this point I should've realised that was a red flag. I ended up not needing this blazer, as it was summer and the idea of commuting in this was not a good one. I returned to Myer two weeks after purchase, with the Blazer in the exact some protective sleeve it was placed in by the saleswoman. At the men's formalwear counter, I was told by a thoroughly disinterested man that they can't simply return it as it's YD and they're not technically Myer stock/sales, and he rang the YD representative. She informed him, and me, that it can't be returned without a tag. I was then directed to three different people around the store to discuss this further (and simply find out when the YD manager would deign people the courtesy of actually being present for her job, especially those who work full time and can't be present for standard retail hours except late night which, clearly, is not a time she considers important to fulfill her retail sales role - very competent). I told them I would return but after many phone calls was simply shut down repeatedly and decided to let the blazer fester in my wardrobe as I have better things to waste my free time on. I want to make clear that this is a direct violation of Australian Consumer Rights, and I have filed a respective complaint to that nature. Myer is lucky that I didn't charge this to my credit card, as I would've filed for a chargeback and got it. Disgusting conduct, and the only reason I've stepped foot back in Myer is because I won a giftcard there. I certainly won't be spending any of my own money there again, and warn everyone not to either. You can get their same garbage products online for half the price, anyway, it's all made in the same factories. P.S. yes, I did have the original receipt the entire time.

They have commenced in rejuvenating the store in stages,would be better if they could provide more staff ! Also introduced many new unfamiliar brands to their range! Would be a better place if you could find someone to serve you,waited for almost an hour for somebody to serve me! Like most department stores,they'd rather you made your purchases on-line. It appears that they don't like employing salespeople as it costs too much! Employ order takers and have a high turnover of staff .Like their Rundle Mall store,seem to have more than an abundant amount of foreboding security staff that appear menacing! Must lose out in sales and I prefer to shop around where I get prompt service rather than hunt around for a team member!Ground floor includes skincare,fragrances, hosiery, clothing accessories, homewares and appliances, bedding and bathroom items, kitchen ware,cookware etc! On the upper floor is women's, men's and children's wear,shoes and other related lines ! Hope the refurbishment holds them in good stead and sales improve!

Unfortunately i need to update my review. The dress i bought was faulty, a seem was coming undone and on a $220 dress i consider this unacceptable given it was not worn and only handwashed. Returned with receipt on 5th Nov. Advised i would get a call on 8th Nov and over a week later i am still waiting. Consumer law entitles me to repair, replacement or refund on a faulty item. Staff keep parroting that it is hard as the tags are not on the dress. I did not want to return it. I want the dress. Very poor form and despite repeated calls i cannot get any action. I was served by a couple of wonderful staff at Myer. In truth, not enough dressing rooms to try on clothes, there was a wait. Formal/cocktail dresses were available with a good range. Found 2 fabulous dresses for upcoming events. Had an issue with one and the young woman serving was simply wonderful. I wish i got her name. When referred on to a manager to finalise our purchse she was also great. Lovely to have a good experience.

Why do stores go on about customer service? Feel this is very incorrect! Went to my local Westfield Oaklands Pk S.A. partner needed updated funeral attire female served a customer walked past us at the counter no eye contact on her phone no acknowledgement waited a male attendant finally emerged from back room and was attending to a customer. To cut a long story short male wanted to have neck measurement checked and also if the shirt chosen was action backed. Attendant was agreeable. Male attendant also said he worked for Ferrari my question is well how works for Myer? I worked in retail for years if I dared to treat customers with a don't care attitude would not have a job so much for customer service!

I went to Myer, at Marion store in SA, i wenr to return a food processor that i had already for 11 months, that i wanted to return alot sooner, i wasnt able to return because of arthritis, i received over and above service from Brenda in appliance dept., the store manager offered great service also and approved the return of item, that i was allowed to choose another appliance, to replace i chose to have a micro wave, on a Myer special, that was in similar price to food processor, i would like to mention of the outstanding and good old fashioned service i received from Brenda and good service from store manager in the appliance section at Myer at Westfield Marion store, i thankyou very much, Marion

Purchased a Nespresso Coffee Machine. During the purchase we were sold a replacement waranty as an add on. This was sold as a supplementary poily to allow you to get the item replaced if it was faulty over a 2 year period. 13 months on we returned the item to Myer, sighting a problem with the machine as it will no longer take a pod. We were told the additional warranty only kicks in after the standard 2 year manufactrueres warranty expres. They will have to send it back to nespresso which could take weeks as its in NSW. What a joke! Now we have to wait for them to send it back and forth for assessment. Poor service and selling us a care policy that does nothing!

I will not be shopping at this store except in the occasion they have the lowest price on something I am after. I purchased something on the Myer website that showed it was "In Stock" at the store. I watched it for 2 days still preparing the order for Click and Collect. I ended up calling the store when I saw on the website it had changed to "Limited Stock". When speaking with someone at the store I was advised it was not in stock. They attempted to lie to me about how someone could have purchased the item from the store in the meantime. This was over 2 days and the website was still listing it as "Limited Stock."

If I could I would have given them a 0.spent over 20 mins waiting for assistance to get some sizes in 3 different pairs of shoes that I required for work. The lady in there was helping another customer so I waited for her to have a moment, after looking at her she didn't even made eye contact. Another customer asked for assistance and she helped them while I was clearly waiting there for a while for some assistance. Coming from someone who also works in customer service, a little acknowledgement of "my existence" would have been nice.

Shopping in Myer Marion for TS women's plus size clothes today and was spoilt for choice! Lots of gorgeous new-season knitwear, jackets, jeans, workwear and after 5 styles. Best of all there was 40% off full priced and up to 60% off on sale items. I loved the personal service and honest critique from the TS team member. Next I went to the makeup counter at Clinique for mascara and also bought some Chi Chi matte lipsticks. Overall, I was impressed by the friendly service; this has improved dramatically in the last few months!

After searching for a coat that was in the display at the entry to the store, I decided as it was near closing time, I’d take a picture of the coat and label, and ask a member of staff to help. Wandered up and down looking for a staff member with no luck so approached one of 4 ladies at the cash desk, and asked if she could help me find this item. “The store is closing in a few minutes, sorry” was the reply. Such bad customer service!

Forget to take the security tag off my clothing, they asked for the receipt but left at home, i said i will return with the recipt or my myer one card with the infomation, they tried to steal it back untill I arrived with the recipt, they made a simple mistake but then try to accuse me of stealing the item, just pathetic trying to put there mistake on a customer for there lack of attention for detail

While Myer itself is a great store, when the lift is out of order, there is no way to get up to the upper level unless you go out of the store walk all the way to the office tower and get that lift there. Then you need to walk through the food court to acess level 2 of Myer. Unfortunately, although these lifts service 8 floors, they are very small, and most of the time, only one is in service

Was followed and watched by staff like a hawk!! Fair enough people pinch things, but all I did was spray a cologne tester, and was looked at like I went in blazing a AK-47. That's the sort of treatment that says I won't be back to that store, there's just no need to do that to someone who is nearly 50!! I'm no angel, but I'm above shoplifting perfume! Was very disappointed!!

Myer need to review their customers shopping experience wanted to purchase and item and couldn't find any staff. Myer save yourself some money dont have so many cash registers etc and pay for an extra staff member to be in attendance at one. No wonder the shares have fallen so much. Looking at products was great but the rest of it you need to update.

Went there to get dress pants, asked a lady if she could help and she pointed me in the direction where to look. The lady in that department seen me get directed her way but stood there gas bagging with her other 2 colleagues. Didn’t want to interrupt their little picnic so went to another store down stairs where the staff was more than helpful.

I would like to commend Rose in men's wear for her helpful and friendly assistance. Many assistasnts appear to try to avoid customers, but she approached me and offered help. I suggest you institute assessment cards to encourage your staff to be more obliging and help administration recognise leadership potential in their staff.

I love visiting here. There is always something on special or a clearance line that is just to good to pass up. I had to return an item and the service was fast and professional. Very friendly helpfull staff. Unfortunately l dont get to visit here often as l live far away, but l love their online shopping as well.

I hadn't been to the Marion Shopping Centre for a few years because I live in Salisbury.... inside the place is alive with people.. Well-lit shops, most giving generous mid-year discounts on their Spring Sale..eg. 40% off handbags. Lots of , some ♿ . Several well-signed rest rooms with a ♿ in each. …

Audrey in the Bra department went over and beyond any sales person I have experienced. She was so professional and helpful with a fabulous attitude. I must have tried on over 18+ pair of bras, as having had a breast reduction, fitting was truly a challenge! Audrey is definitely a real asset to Myers in Marion.

Looks great since the renovations. Much better having big cashier areas with multiple staff helping rather than little hidden unstaffed checkouts. Always get the best value Santa photos at myer, didn't have to book either. Pics turned out great and staff lovely 50% off Xmas stuff too …

I asked 5 staff who were clearly Myer employees (they had orange Myer lanyards) to help me in kids-wear and they refused as they apparently are doing stock!! Disrespectful behaviour to your customers I will never support Myer ever again will shop elsewhere. If I could would give them zero stars !!

Karen was extremely helpful and understanding when I couldn’t get down to pick up a click-and-collect due to my child being unwell. In order to make sure I received my order safe and well she offered to mail it free of charge. This is fantastic customer service and it’s greatly appreciated.

Kuven, the costumer manager was awesome. He explained us everything about the bose earbuds we were interested, was really honest about the product and was super helpful. Even though the first experience was bad as the ladies who served us didn't know anything, he made our day.

Appalling service by Brydie in womens shoes today. I questioned marks on the laces of a $180 pair of shoes that I intended to buy and I was literally insulted, told that she doesn’t have time for pedantic customers like me. So rude I’m not sure how she is employed.

My name is Kerstin Suhrcke. I would like to say thank you to Karen Stewart for the assistance she gave me today. I have been coming to myer’s for years and nobody has helped me as much as Karen Stewart did today. Myer’s needs more people like her. Thank you …

Sharon in the women's lingerie department at Marion was incredibly helpful. She had fantastic knowledge about what she was selling and went out of her way to be helpful when sizes required were not on the rack. She seems like an absolute expert in her field.

Good range of home wares, clothing and general department store stuff. They seem to be on sale a lot more these days, you would guess to compete with online shopping. We bought a mattress and got it for 50% which was a great deal. I also do

The security tag was left in a pair of jeans that were paid for. Attempt to ring Myer Customer Service was a waste of time. Four times an automated voice said “Putting you the through” and the connection rang until cut off. Not impressed!

Went in and found what I wanted then went to try on which was just kayos but no prob the zip not budge so ask the women if she can get me another one, told her where it was, she came back and said could not fine anyone and could not find

Me and wife went there for Christmas shopping , wanted to buy this perfume which was in a locked cabinet. We were looking at it showing the clear indication that we wanted to test it. But unfortunately two staff who were there just kept

I have shopped at Myers for many years, and it brings me great displeasure to say that the Marion store is by far the worst shopping experience. Staff were dismissive, unprofessional and displayed no willingness to help their customers.

Nice store, but every time I go to the shoe dept it takes ages to get served. 1-2 people on and this does not meet the requirements of the customer's. You either have to wait or give up. They need to better staff this dept.

Our sales lady in bedding was brilliant. Really helpful and she found us a great mattress topper for a very good price. The pillows she sold us are fantastic. Highly recommend, I am fairly sure her name was sharon

I had a good experience here - everything was nicely laid out and staff were attentive (this was a bit surprising due to past experiences) It's on the smaller side of what a Myer can be but it's still pretty good!

The worst retail experience in all of Australia!! Disgusting customer service, none of the staff are trained at all and management think they are better than everyone else ! Will never shop at Myer ever again!

My last two recent shopping experiences have been pleasant and I had the best customer service from a lady in the cookware section. She went above and beyond to help me find and then order what I was after.

Great staff, very helpful in difficult times. Department stores are battling on line shopping. If you want to keep your local department store in business please support them. Love Myer Marion. …

I really don't know how much longer these type of old fashion emporiums are going to last. Prices are insulting. I only ever buy off the specials racks and tables which are getting harder to find.

Department was located elsewhere. Only 2 sales assistances available. Had to wait about 10 minutes to be serves. Then had to wait for assistant in cubicle. Considering money paid service was poor.

I love the merchandise in this store but the service is really poor. The staff themselves are lovely and helpful. It is just that there are so few of them it is hard to get help when you need it.

Finally starting to get renovated like TTP which is exciting, but expect less stock available and a bit of clutter for the time being. Staff are usually quite friendly and approachable :)

My wife wanted to buy some shoes, was told by the only assistant to line up at the counter and wait. Appalling communication skills and long wait time. Will shop in the mall. Much better.

Renovations in place, that's not the problem. Lack of staff. I walked out and this isn't the first time, as I couldn't find anyone to serve me. And no email address for customer service

All of the staff were uncanny valley kind of weird to us. It felt like each staff would take turns making you slightly uncomfortable before they lead you off to the next department.

Myer is a great place to shop especially if you are looking for men's clothes so much to chose also homewares is great will be even better after they have done their store up.

I love this store! Easy to find whatever you're looking for. Some things can be a bit pricy but you also can fin many good quality and good price affordable products …

I bought two smart watches one for myself and once for my kid last week. We were very happy with their products and their service. We love Marion Westfield Myer!

Didn't enjoy the new interior, way too bright and feels like a work in progress? Not welcoming at all. Can't fault the staff, it's absolutely not their fault.

Great place to go shopping if you can find signs or staff to help you find what you are looking for. Good specials for Black Friday. Plenty of help today

Loving the new look layout of Myer Marion. Hopefully staffing numbers and willingness to serve increases to compete the transformation. Fingers crossed.

Lucy was absolutely on her game, friendly professional and polite, a delightful experience. I will definitely purchase goods again and ask for her.

Went today to Myer and bought Lego. All five registers at the Toys section were opened and All staff served with a positive and smiling attitude.

Great Myers store with a huge range of different products and clothing to browse through, friendly staff and plenty of parking spaces available.

Myer is my favourite new four letter word. Bad customer service in shoes at Marion and poor orders on line...take MY business elsewhere

Friendly staff specially at Cosmetics section. Rosanna with Clinique is lovely and set very high standards for customer service.

New modern layout, very open, fresh design. Customer service counters visible and easy to find. Great range of products.

They are renovating the store - it's a disaster! It's messy, low stock and can't find anything. Normally I love myer.

Will was fantastic in helping me with shoe sizing even after I sent him back and forth, fantastic customer service

Karen from the perfume department had great customer service. She definitely sold me on the Dylan Purple perfume!

Just using Christmas gift vouchers. You can always find something. Staff a bit light on, but other than that, ok

We did have to wait quite a while for a service consultant but when she did arrive she was very nice and polite.

Very poor customer service. Tried calling 4 times to Womens wear , then to other departments. No one answers.

Extremely helpful. Gave me a 30% discount as I had to wait for them to find one of the items I asked for.

Under renovation store very messy but had an excellent shop assistant who did a brilliant job helping me

Love Myer at Marion, always find what you are looking for. Plenty of parking, including disabled parks.

Marion's new look Myer is spacious nicely stocked and easy to get around and find your product!!

Doing renos so a lot of the store was closed. Only a couple of toys plenty of clothes for sale

Wow! Myre Marion, your new refurbishment is looking good! Love your friendly helpful staff!

The staff we dealt with were exceptionally helpful and friendly, it was a nice experience.

Got a gift for my brother and the gift was wrapped so nice and got this sample …

Myers, Marion, has changed since last we shopped there. You've done a big job. Bravo!

Had a great day at Myer bought some lovely jumpers . Look forward to my next visit

Bought the Christmas tree and decorations feom Meyer. Expensive but worth it.

New fit out is amazing. Will be even better when the new escalator arrives!!

Friendly, helpful staff, store stocked with a wide range of product choice.

The store looks great after the recent refit always a big choice of items.

Was some construction going there, and short staffed, no customer help

Not liking the upgrade. Less products to choose from and looks cheap.

Great service in mens wear by Paul & Kerry, very helpful and friendly

No one picks up the phone I have attempted multiple times to call

Small place. But good collection compared to Tea Tree Plaza Myer.

Friendly staff, variety, I love il, is my favourite store

Due to alterations this shop is all over the place

Myer is the best. Great offers n good products.

Currently doing a refurb and looking great.

Great store. Helpful staff. Huge range.

It's great pleasure to shop there

better layout since renovations.

Great shop can buy most things

Great prices quality items